Players from different online gambling markets have plenty of local solutions at their disposal to use across online casino sites. Each operator ensures that its players get to have access to both global and local solutions so that they could experience a seamless gambling time, playing with the payment method that suits them in every aspect, be it transaction times, fees or currencies. There’s one local solution, created to cater to the Southeast Asian countries, which is offered across...
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Players from different online gambling markets have plenty of local solutions at their disposal to use across online casino sites. Each operator ensures that its players get to have access to both global and local solutions so that they could experience a seamless gambling time, playing with the payment method that suits them in every aspect, be it transaction times, fees or currencies.

There’s one local solution, created to cater to the Southeast Asian countries, which is offered across most, if not all, Southeast Asian-targeting online casinos. That solution is called Help2Pay. Just as implied by its name, this solution facilitates online payments for Asian players, as it is somewhat of a bridge connecting their online casino and bank account. Why use Help2Pay across online casino sites?

About Help2Pay

Created in 2013, Help2Pay is a payment gateway which offers users the opportunity to transact online in real-time, across many industries, in a robust, automated, safe and fast way. Designed to cater to the Southeast Asian countries, it is the solution that helps users make payments directly from their bank account to the chosen merchant or online platform, eliminating the long waiting times and fees. That’s why it has become one of the leading payment methods in the region, processing millions of transactions each month with its encrypted and automated payment acceptance software.

It is basically a solution that provides you with the three essentials you’re looking for when transacting online: speed, effortlessness and security. With most payment methods, you need to waste time creating and verifying an account, you’re facing problems connecting your credit card and wasting money paying unnecessary fees. Help2Pay solves all these problems, as long as you already have an internet banking account.

Backed by Merchant Risk Guarantee, the solution guarantees that your funds are never compromised, as its infallible software is specialized for industries with high risks of frauds, like the online gambling industry. The company’s number one priority is keeping your funds safe and accounted for at all times, and its software implements security protocols and encryption to make all of that possible. Having years of experience in data fraud detection and complying with payment industry mandates, it is the safest and most secure solution to use across online casinos as a player from Southeast Asia.

how-to-withdraw-using-help2pay

How to Deposit at Online Casinos?

As mentioned at the beginning, Help2Pay is a rather popular method across online casinos accepting and targeting players from Southeast Asia. That’s why you won’t experience problems finding a safe site you like to join, which accepts it as a payment solution. When you find one that you like, make sure you join it.

To make your first deposit at an online casino using Help2Pay, you would need to go through the following steps:

  1. Go to the casino’s Cashier section, find Help2Pay’s logo and click on it.
  2. In the new window, enter your online banking login details and log in to your account.
  3. You will receive a TAC (Transaction Authorization Code) from the bank via SMS.
  4. Check your transaction details, and if everything is in order, enter the TAC code in the designated field.
  5. Confirm the transaction and you’ll be redirected to your online casino’s site in a few seconds.
  6. Start playing your favourite games!

To further clarify, the TAC code will be sent to the phone number you’ve provided when you created your online banking account. Therefore, just to be sure, double-check whether it is the same number you have now, otherwise, your transaction won’t be successful.

How to Withdraw Using Help2Pay?

The withdrawal process would be exactly the same. This time, though, you would need to look for Help2Pay in the Withdrawal Methods section of the Cashier page. As soon as the new window opens, repeat the same steps.

The best thing about this solution is that withdrawals with it are also super-fast. They may not be instant, but they won’t take days to arrive on your bank account either. In fact, withdrawals to Indonesian banks can take 1 to 3 hours. This is more than a bearable waiting time, right? Wait until you hear about the withdrawals to Malaysian banks… they can take between 15 minutes and 1 hour! How incredible is that? You can get your winnings cashed out to your bank account in 15 minutes! That’s something not even global eWallets can perform, but Help2Pay sure can!

Restricted and Allowed Countries

Help2Pay, as mentioned several times, is a processing service that is available in the Southeast Asian countries only. But not all of them. You will find it in Malaysia, Indonesia, Vietnam, Thailand, Philippines, Singapore, Cambodia, Myanmar and Brunei, but not in Timor-Leste and Laos.

It goes without saying that unless you’re a player from these nine eligible countries, you cannot use it. All countries except for these nine are restricted countries, and online casino players from the restricted countries cannot use this amazing solution’s services.

Currencies AvailableAt Help2Pay

Considering it is a solution available in nine countries, Help2Pay has ensured users from the respective countries get the chance to transact online using their own currencies. Users can make and receive payments with this solution in the following currencies: Malaysia Ringgit (MYR), Vietnamese Dong (VND), Thai Baht (THB) and Indonesian Rupiah (IDR).

That means that global currencies like the US dollar, euro or the Great Britain pound are not your options with this solution. You can only transact with the local currencies. But there’s an advantage in all of this. As you can use your own currency, you avoid currency conversion fees. Help2Pay does not charge transaction fees, so that means that you won’t have to pay any fee at all if you're using one of the four accepted currencies.

customer-service-and-support-options

Customer Service and Support Options

Being the leader in the financial scene in the Southeast Asian market, Help2Pay has gathered an expert team to attend to all of the users' needs and preferences. The team is equipped with comprehensive training and has access to analytic reporting software which allows them to closely review and monitor detailed transaction data and ensure that your data is never compromised, for one.

Two, in case you need immediate assistance with something, you can contact the team directly. At the bottom of its homepage, you will find a Contact Us field. Click or tap on the green Enquiry Form button, and you’ll be redirected to a page where you’ll need to provide some personal info and where you’ll need to write your message, explaining your problem or question. The agents will get in touch with you the same day, as soon as they can. The Customer Support service is available 24/7, so as soon as they come up with the answer you need to hear, they’ll get back to you.

In addition, you will find the company’s address, right below the Enquiry Form button, in case you want to send them a letter. That’s is only further proof of its transparency.

Help2Pay payment method fees and facts
Available accounts 1 business
Available currencies MYR, VND, THB, IDR
Two factor authentication n/a
Money-back guarantee in case of fraud Yes
Link to terms & conditions help2pay.com/

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FAQs

Do I need to register an account with Help2Pay in order to use it?

No. You can see that from its official website right away. Go to its official website, and you'll see that there's no Sign-Up or Register button that you need to click on in order to create an account. The website offers a comprehensive guide on how to use the solution and how to deposit with it, but as you can see, no registration is needed and it all goes through your online banking account.

Do I need to download any software to use it for mobile payments?

No. As explained, you would have to request a payment via it on your online casino site, by logging in to your online banking account. Therefore, regardless of whether you’ll use it via your desktop or mobile device, you won’t need to download any software nor create an account to use it for mobile payments.

Is there a phone line or Live Chat to contact Customer Support?

The only way to contact the Customer Support team is through the Enquiry Form button, where you explain your problem and provide your email address. As soon as they have your answer, the agents will send you an email.

Is it really true that no fees apply?

Yes. Help2Pay explicitly says that no transaction fees apply. And since as a Southeast Asian user you can use your own currency to transact with it, you won’t even have to pay currency conversion fees.

Will I find Help2Pay across international online casino sites?

Yes. Considering the solution is a leading one in the Southeast Asian countries, most, if not all, international online casinos targeting players from the region are offering it as a payment method. These countries include Malaysia, Indonesia, Vietnam and The Philippines.

Are deposits with it instant?

Yes. That’s the beauty of this solution, the fact that the gateway automatically processes, verifies and confirms transactions with the bank, making the whole money transfer process instant, in real-time.

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