Nequi Casinos

South America has really opened up to online gambling in the past decade, and the Colombian online casino scene has led the way. The year the Land of a Thousand Rhythms chose to legalize Internet casino was the same year its largest bank debuted Nequi, a local payment method with a mobile-first approach. Gambling operators know that giving users personalized experiences with as much local flavor as possible plays a massive role in individuals selecting to use their platforms. That is why many Colombian-catering casinos include Nequi, and this is likely to be the case in other places where this service goes live. For now, this diverse app remains primarily focused on its birthplace – Colombia, and in time, it became a go-to option for Colombians who love remote play. Follow our guide below to learn why it enjoys the trust it does with these gamblers. Discover all of its uses at casino sites.

About Nequi

Most Colombian smartphone users know all about this digital wallet. It is a native Colombian service founded by the country’s most renowned bank - Bancolombia SA, which claims that Nequi now has more than 27 million registered users. Conceived in 2015 at EAFIT University, Nequi launched in 2016 and has grown to be a massive payment platform that delivers a range of financial and non-financial services. Undoubtedly, Nequi stirred up the Colombian fintech sector in a most positive way, and in 2021, it split off from Bancolombia, becoming its own thing.

This app lets users fund it through various means, including their bank-issued card and through cash deposits at correspondent spots, and it lets users pay with it online and at retail outlets. It even permits funding through PayPal and Payoneer, and has savings features.

The rise of this transaction method has been staggering in the past few years. In its debut one, Nequi managed to accumulate only 32,000 users. In 2019, it had grown its user base to 1.8 million, and today, the number of registered accounts is around half the country’s population. Though the number of actually active ones gets disputed.

Nevertheless, the popularity and versatility of this app cannot be questioned. Its bank interoperability depends on Colombia’s payment system, and most let residents send and receive money through it, using the country’s PSE, Transfiya, and Bre-B systems.

For the most part, this solution works similarly to American mobile wallets like Cash App and Venmo. Users can get a Visa-branded debit card from this service, and casino players in Colombia have found great use for Nequi at gambling sites. Follow us through to the next guide section, where we elaborate on how you can set up this app on your smartphone and begin gambling with its help.

Getting Started with It

You have to be a resident of a country where Nequi is offered to use it. To sign up for this service in its native Colombia, there are a few prerequisites. The first one is that you must have a Colombian phone number, one supplied by a local operator. You must be a Colombian citizen, proving this by supplying a photo of your government-issued ID during the KYC verification procedure.

If you do not meet these conditions, don’t bother trying to register with this app, which you can get on your device from Google Play or the Apple App Store. Naturally, a phone that supports the software is also necessary, as well as a valid email address that you will use during account creation.

After installing the app on your device, the registration process will entail adding all the details mentioned here, and you will have to enter a verification code, fill out some more personal info, and set an authentication method. When you complete all these steps, you should be ready to go for making COP (peso) deposits and withdrawals at online casinos in Colombia, and possibly at platforms based abroad. That is something we get into in the next subheading.

How to Make a Deposit with Nequi at an Online Casino?

As a native Colombian fintech service, this payment method is primarily featured at Coljuegos-licensed gambling websites. Naturally, whatever type of platform you select, you should settle on one that promises to offer a high-quality level of service. To tell apart those that do, from those that don’t, scan all considered Nequi-accepting sites for a wealth of games, fair promos, user-friendly payment rules, and diverse support avenues.

Upon picking one that seems abundant in what it has to offer and appears trustworthy, to put funds allocated for gaming entertainment there using Nequi, here is what you must do:

1. Right after you finish your casino registration procedure, ensure that you are logged in to your casino site. Refresh to make sure, and then hop over to the Banking/Cashier page using your profile menu.
2. Once on the Banking/Cashier page, which can also be a pop-up window, look for Nequi there. It may be listed as an e-wallet or under the mobile solutions tab.
3. Following your selection of Nequi as your desired depositing choice, input how much you wish to put into your casino balance, a sum that is equal to or above your chosen platform’s listed minimum.
4. Confirm your transfer using your previously chosen authentication app method. Then, wait a minute or two, and look to see if the amount you entered for depositing did indeed land in your casino balance.
5. Depositing through Nequi should be instant in virtually all cases, unless there is some kind of issue, such as the app glitches, or there is a network problem. These situations are rare, and most complications are usually user mistakes or are casino-related.

How to Make a Withdrawal with It?

The thing with Nequi is that some online casinos catering to Colombians do not support this method for withdrawing, which irritates many and discourages them from using it. Nonetheless, there are quite a few casinos that allow it for both deposits and withdrawals. Casinos that have gotten Coljuegos’ seal of approval must verify their clients’ identities to stop underage gambling, so before you can complete a deposit at these sites, you will have to go through a KYC process, which is separate from the one that Nequi demands for full functionality. In fact, casino KYC is likely to be requested before a deposit in Colombia, or right after registration.

The withdrawal process with Nequi at gaming sites does not overly differ from the depositing one. You must go to the same Payment section, but navigate to its withdrawal section instead this time, from where you must choose Nequi from the list of provided options. You may have to enter your Nequi-linked phone number along with your cash-out amount before you can press the confirm button, which will signal your casino’s team that your request is ready for processing. Before this, the app authentication will have to be completed. In general, a Nequi withdrawal takes between one and three days to get completed at licensed websites.

Applicable Fees

Nequi is a very low-cost option. This payment solution rarely charges fees for transactions made in Colombia. International purchases do carry an extra charge, which will be a combination of a distinct franchise fee and 3% on top. A 1.5% to 3% fee will likely be applicable for PayPal and Pionier transfers.

The app does not have any monthly account management or inactivity fees. It also does not hit users with extra charges for sending money to other Nequi or Bancolombia accounts, or for any ACH transfers.

Accepted & Restricted Countries

In recent years, Nequi has expanded beyond just its native land, as it is now available in El Salvador and Guatemala as well. It used to function in Panama, stand-alone, for a little while, but now its services have merged with Bancolombia subsidiary Banistmo Digital.

As of writing, Nequi was not available anywhere else, but it has announced plans for further expansion.

Available Currencies

In Colombia, Nequi processes deposits in the Colombian peso. In Panama and El Salvador, it conducts transfers in USD, and in Guatemala, payments go through in Quetzal. Users who take advantage of this app’s PayPal and Payoneer integration can make USD transfers to their accounts, which get automatically converted to pesos.

Customer Service & Support Options

Nequi’s customer service options can vary from country to country. Non-Colombians using Nequi in its homeland may have a problem getting around the official website of this app, as it does not have a language interface option. Support is generally offered in Spanish, through phone at (+57) 3006000100, the official Facebook, X, and Instagram profiles, and through the official aid email address, escribe@nequi.co.

The official website also has a pretty extensive and well-designed Help Center, which is home to many FAQs, and we do mean many. You can chat with the customer service staff inside the app by first clicking Help – Ayuda, then Chat en vivo.

Written by ShellyS

Senior Content Writer

Expert On: Casino Banking reviews Gambling Regulations US Sports Betting

8 years of experience

538 Written reviews

Shelly has been writing for LCB since March 2018, with a strong focus on banking reviews. Her work helps players understand payment methods, fees, limits, and transaction processes across various casinos. She also covers gambling regulations, offering insights into licensing and player safety. Her goal is to deliver trustworthy, well-researched content that supports smart, secure gambling decisions for players and LCB members.

Fact-checked by Nina.D Sylvanas

Chief Content Editor