THIS CASINO IS CLOSED
Overview
You know the name of the game is to stay calm, cool and collected whether it's a win, lose or draw. That is what gambling is all about and Always Cool Casino (AC) knows what it takes to be one of the coolest online gambling portals out there, or does it? If deceiving their customers is what is considered “cool” then it is the casino who is truly on a losing path. Launching in 2008 with Amigotech software, a switch took place in June 2012 to Betsoft with a graduation of other mixed software to their suite of games.
Integrity/Trustworthiness
After our team noticed software that looked suspicious, an investigation was in full swing. The report from this investigation has shocking results identifying software that was pirated and posing as the authentic software. Software from NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games were determined to be fake.
There is also reason to believe the license in which it states the online casino is regulated in Costa Rica is misleading. There is no information displaying the license registration number to show validation.
Customer Complaints
The verdict from many players, including our members as reported on our forum revolves around mainly lousy withdrawal issues. Submitting a request for winnings has repeatedly been one of the highest complaint factors due to non-payment or returned funds back into the players account after it was denied without honest justification. The high volume of unhappy customers is a testimonial to shady business practices on the part of AC.
Conclusion
We advise anyone considering this casino to rethink their options before making a real money deposit that more than likely they will end up regretting. AC has not earned the type of credibility that warrants a positive review of their total operation. It is important to note that until this site does a complete overhaul, it’s best to avoid altogether.
Down to Brass Tacks
AC Casino is rated 1600 of 1631 casinos reviewed with a score of 1.1 out of 5 after 442 votes and it has 209 Slots offered from BetSoft with an average rating of 3.4 out of 5 after 14609 votes.
AC Casino Video Review
Overview
You know the name of the game is to stay calm, cool and collected whether it's a win, lose or draw. That is what gambling is all about and Always Cool Casino (AC) knows what it takes to be one of the coolest online gambling portals out there, or does it? If deceiving their customers is what is considered “cool” then it is the casino who is truly on a losing path. Launching in 2008 with Amigotech software, a switch took place in June 2012 to Betsoft with a graduation of other mixed software to their suite of games.
Integrity/Trustworthiness
After our team noticed software that looked suspicious, an investigation was in full swing. The report from this investigation has shocking results identifying software that was pirated and posing as the authentic software. Software from NetEnt, Novomatic, Aristocrat, Playtech and Quickspin games were determined to be fake.
There is also reason to believe the license in which it states the online casino is regulated in Costa Rica is misleading. There is no information displaying the license registration number to show validation.
Customer Complaints
The verdict from many players, including our members as reported on our forum revolves around mainly lousy withdrawal issues. Submitting a request for winnings has repeatedly been one of the highest complaint factors due to non-payment or returned funds back into the players account after it was denied without honest justification. The high volume of unhappy customers is a testimonial to shady business practices on the part of AC.
Conclusion
We advise anyone considering this casino to rethink their options before making a real money deposit that more than likely they will end up regretting. AC has not earned the type of credibility that warrants a positive review of their total operation. It is important to note that until this site does a complete overhaul, it’s best to avoid altogether.
Down to Brass Tacks
AC Casino is rated 1600 of 1631 casinos reviewed with a score of 1.1 out of 5 after 442 votes and it has 209 Slots offered from BetSoft with an average rating of 3.4 out of 5 after 14609 votes.
Screenshot Gallery / Last Updated 27-09-2018
- Jurisdictions:
- Download Available: No
- min deposit: $/€ 20
- min withdrawal: $/€ 20
-
Cashout Limit:
No
-
Currencies:
-
cashout times:
Long Delays
-
Banking:
depositwithdrawal
Banking services EntroPay and uPayCard are not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: Yes
- Live Chat: Yes
-
Email:
support@onlinecasino.ac
-
Telephone:
All Other Countries 44.203.514.5383
Germany 0800.182.6484
UK 0808.189.3173
US/CAN Tollfree: 1-844-899-2562
- Withdrawal Lock: No
- Manual Flush: No
AC Casino Activity
Player Reviews
-
terrible
-
dislike
-
OK
-
liked it
-
awesome!
Your Feedback
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Member's feedback (67)
Read All
straight hot garbage i never was able to cash out, an this time i was stupid enough to make a deposit, not some years ago but still, i never got a payed, even to this day, im still waiting, and like a cool breeze they give me the cold shoulder when i ask them about it, only to say sorry, we will look into it, and then...
straight hot garbage i never was able to cash out, an this time i was stupid enough to make a deposit, not some years ago but still, i never got a payed, even to this day, im still waiting, and like a cool breeze they give me the cold shoulder when i ask them about it, only to say sorry, we will look into it, and then never get back to me they need to go out of buisness, surprised they are still in buisness, dont waste your time here..
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I just had an $800 cashout that was paid within five days, no problems at all. The games are loose, the site hs been under new management since November 2016 and the changes have been great. I would like Zuga to take a look at the older reviews and find a way to archive anything prior to November 2016 because nothing prior...
I just had an $800 cashout that was paid within five days, no problems at all. The games are loose, the site hs been under new management since November 2016 and the changes have been great. I would like Zuga to take a look at the older reviews and find a way to archive anything prior to November 2016 because nothing prior to then is reliable, and it's not fair to the new management to have to suffer for the mistkes of the past owners. I have been a long time patron, and I know from experience. There are no pirated games any longer, this was also from former owners. My experience with AC and Pamper has been great. I hope people give this site a chance because you do win, and the site does indeed pay cashouts quickly. 5 out of 5 stars!
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Well, I used to play this casino all of the time but then I realized how many free bonuses they offer and they are usually all good amounts of money and to me that just sends off a negative vibe about an online casino. Like making it easy to get money for free but the playthroughs are enormous and impossible to achieve...
Well, I used to play this casino all of the time but then I realized how many free bonuses they offer and they are usually all good amounts of money and to me that just sends off a negative vibe about an online casino. Like making it easy to get money for free but the playthroughs are enormous and impossible to achieve to me. I probably will never make a deposit here either. I just don't care for it I guess.
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I have made 4 deposits here at AC casino and it's always a bust.It never equals out with wagering/bonuses and I have questioned if it is tallied right? May be my own thinking but this has been my experience.I do know they payout due to other players in my group but there process is VERY slow.Play at your own risk.
i never win at this casino ! I took many no deposit bonuses but the wagering requirement are too high to wager the bonus ! I know it looks attractive the hugh no deposit bonuses but if they dont pay as i read to many comments what's the point to deposit and risk my money ! I will not deposit at this casino ! Thanks for...
i never win at this casino ! I took many no deposit bonuses but the wagering requirement are too high to wager the bonus ! I know it looks attractive the hugh no deposit bonuses but if they dont pay as i read to many comments what's the point to deposit and risk my money ! I will not deposit at this casino ! Thanks for all comments are really useful !
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Terrible experience with this casino - I wouldn't recommend others to play here. There was no online support to help with the issue of not receiving the no deposit bonus which was offered on their own site. Very disappointed in general. Never even played one spin to try the casino out and I would definitely never login...
Terrible experience with this casino - I wouldn't recommend others to play here. There was no online support to help with the issue of not receiving the no deposit bonus which was offered on their own site. Very disappointed in general. Never even played one spin to try the casino out and I would definitely never login again let alone put my money at risk by depositing with them!!
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Terrible site. Do not deposit here. The group of them and pamper casino are the absolute worst. If your looking for fun with no deposit play here but do not make any deposits. You won't get paid if you win
Vanilipas
9 years ago
Jr. Member
Just another enemy for casino games lovers. Thanks to lcb we can make reasearches here and to choose casinos which are safe. So this one is not. So many bad comments... Site looks as normal, some things could create opinion that this is a great one casino. Maybe it is if there are people who enjoy to pay for fun, but i...
Just another enemy for casino games lovers. Thanks to lcb we can make reasearches here and to choose casinos which are safe. So this one is not. So many bad comments... Site looks as normal, some things could create opinion that this is a great one casino. Maybe it is if there are people who enjoy to pay for fun, but i think everyone from us enjoy gaming if only they are sure that winnings will be payed:)
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When i first started play on line slots i found this place over the years they have gave me hundreds of free bouns money yes and i take it an spin and lose it do i have fun yep a do alwazys have an always will but honestly never play here for serious money to many horror stories posted
I used to deposit here. They give you great bonuses but they are next to impossible to meet play through! I gave up on this casino a long time ago!
I love the wide selection of games and software that ac casino has to offer sometime I have issues with my bank card but prepaid almost always works keep up the good work AC
Stay away from the casino if you don't want to burn your money, which would be a better alternative than depositing here. Couldn't receive my first requested payout. Support is also mega bad, so people, hands off!!! If only I could give 0 stars 1/5
Finger weg von dem Casino wenn ihr euer Geld nicht verbrennen wollt was hierzu eine bessere alternative wären als hier einzuzahlen konnte meine erste beantragte Auszahlung nicht erhalten support ist auch mega schlecht also leute finger weg !!! Wenn ich nur 0 sterne vergen könnte 1 / 5
In the first year of my online gambling habits development, when I didn't know about what was important in a casino site and what was not so important, I thought that this site and it's sister sites were some of the greatest. They do have excellent games, a great actual site, and fantastic bonuses. On the downside, and...
In the first year of my online gambling habits development, when I didn't know about what was important in a casino site and what was not so important, I thought that this site and it's sister sites were some of the greatest. They do have excellent games, a great actual site, and fantastic bonuses. On the downside, and it is one of the most important factors, their playthrough requirement is absurdly high; it is like 75 times what the typical playtrhough requirement for sites typically is. Sadly, the one time I actually made it through that requirement and had several thousand dollars still, my gambling issue made me keep playing! Sad. Anyway, the other very negative factor is that there is a max cashout amount on all of those bonuses, so pay very close attention to that as well.
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It's Un-acceptable that Always cool casino still can run there business, and keep there casino open, there's not even one positive word to write about them, i would be very happy if they close there casino, they can't keep it open. my troubles started there very long ago, they send me a free chip, that time my country was...
It's Un-acceptable that Always cool casino still can run there business, and keep there casino open, there's not even one positive word to write about them, i would be very happy if they close there casino, they can't keep it open. my troubles started there very long ago, they send me a free chip, that time my country was accepted there and we could play and cash out free chips etc. and then when i won 150euro they didn't payed me came with excuses, and only delayed my payment and blocked me on live support. it's not only me but more then thousand people never got there money, or they got a small amount after months. i really would appreciate if they close there business this can not be longer.
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Let's hope many newbies will read reviews and warnings and won't be blended by their no deposit offers. This is a casino which is very shady and not trust-worthy.
Always Cool casino is one of the casinos that like to spam my email. I made a mistake to use some of their no deposit bonuses some months ago and they wont stop sending me promo emails although i have unregistered from their email list many times. Sister casino to Pampers Casino, a brand that you should not trust. Awful...
Always Cool casino is one of the casinos that like to spam my email. I made a mistake to use some of their no deposit bonuses some months ago and they wont stop sending me promo emails although i have unregistered from their email list many times. Sister casino to Pampers Casino, a brand that you should not trust. Awful customer service and huge amount of complaints from players.
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I did deposit here... and it is a dangerous casino... thanks LCB to indicate it to us. If I knew...
SCAM SIBLING NUMBER 2 OF THE 3 STOOGE CASINOS IS AC . IT THE SISTER CASINO OF PAMPER AND I BELIEVE MONEY STORM AND THE FAMILY RESEMBLANCE IS FRIGHTENING. HUGE PLAYTHROUGH REQUIREMENTS, NO REAL WITHDRAWL CHANCE IN SIGHT, CUSTOMER SUPPORT IS NON SUPPORTIVE AND LAST BUT NOT LEASE THEY COULD CARE LESS ABOUT BEING FAIR AND LEGIT....
SCAM SIBLING NUMBER 2 OF THE 3 STOOGE CASINOS IS AC . IT THE SISTER CASINO OF PAMPER AND I BELIEVE MONEY STORM AND THE FAMILY RESEMBLANCE IS FRIGHTENING. HUGE PLAYTHROUGH REQUIREMENTS, NO REAL WITHDRAWL CHANCE IN SIGHT, CUSTOMER SUPPORT IS NON SUPPORTIVE AND LAST BUT NOT LEASE THEY COULD CARE LESS ABOUT BEING FAIR AND LEGIT. 2 THUMBS WAY DOWN ON A AC RECOMMENDATION.
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I've played at this casino for quite a few years at first I enjoyed it. I even made a handful of deposits. The games are enjoyable, no big wins during my playtime there. As far as customer service good luck with that. I've never been fortunate to withdrawal, then again I haven't played numerous times. It's not the worst...
I've played at this casino for quite a few years at first I enjoyed it. I even made a handful of deposits. The games are enjoyable, no big wins during my playtime there. As far as customer service good luck with that. I've never been fortunate to withdrawal, then again I haven't played numerous times. It's not the worst casino out there but in my opinion it doesn't rank very high.
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I got the bonus, I played it through and after 5 weeks I got the money which is not acceptable and I got the money after making a complaint on an affiliate site. These are the facts.
- Jurisdictions:
- Download Available: No
- Company:
- min deposit: $/€ 20
- min withdrawal: $/€ 20
-
Cashout Limit:
No
-
Currencies:
-
cashout times:
Long Delays
-
Banking:
depositwithdrawal
Banking services EntroPay and uPayCard are not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: Yes
- Live Chat: Yes
-
Email:
support@onlinecasino.ac
-
Telephone:
All Other Countries 44.203.514.5383
Germany 0800.182.6484
UK 0808.189.3173
US/CAN Tollfree: 1-844-899-2562
- Withdrawal Lock: No
- Manual Flush: No
AC Casino Activity
Player Reviews
-
terrible
-
dislike
-
OK
-
liked it
-
awesome!
james.moore
7 years ago
Newbie
0.1 / 5
straight hot garbage i never was able to cash out, an this time i was stupid enough to make a deposit, not some years ago but still, i never got a payed, even to this day, im still waiting, and like a cool breeze they give me the cold shoulder when i ask them about it, only to say sorry, we will look into it, and then...
straight hot garbage i never was able to cash out, an this time i was stupid enough to make a deposit, not some years ago but still, i never got a payed, even to this day, im still waiting, and like a cool breeze they give me the cold shoulder when i ask them about it, only to say sorry, we will look into it, and then never get back to me they need to go out of buisness, surprised they are still in buisness, dont waste your time here..
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waynemasters
8 years ago
Sr. Newbie
5 / 5
I just had an $800 cashout that was paid within five days, no problems at all. The games are loose, the site hs been under new management since November 2016 and the changes have been great. I would like Zuga to take a look at the older reviews and find a way to archive anything prior to November 2016 because nothing prior...
I just had an $800 cashout that was paid within five days, no problems at all. The games are loose, the site hs been under new management since November 2016 and the changes have been great. I would like Zuga to take a look at the older reviews and find a way to archive anything prior to November 2016 because nothing prior to then is reliable, and it's not fair to the new management to have to suffer for the mistkes of the past owners. I have been a long time patron, and I know from experience. There are no pirated games any longer, this was also from former owners. My experience with AC and Pamper has been great. I hope people give this site a chance because you do win, and the site does indeed pay cashouts quickly. 5 out of 5 stars!
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jumboscampi
8 years ago
Full Member
2.5 / 5
Well, I used to play this casino all of the time but then I realized how many free bonuses they offer and they are usually all good amounts of money and to me that just sends off a negative vibe about an online casino. Like making it easy to get money for free but the playthroughs are enormous and impossible to achieve...
Well, I used to play this casino all of the time but then I realized how many free bonuses they offer and they are usually all good amounts of money and to me that just sends off a negative vibe about an online casino. Like making it easy to get money for free but the playthroughs are enormous and impossible to achieve to me. I probably will never make a deposit here either. I just don't care for it I guess.
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mamagotit
8 years ago
Full Member
1.6 / 5
I have made 4 deposits here at AC casino and it's always a bust.It never equals out with wagering/bonuses and I have questioned if it is tallied right? May be my own thinking but this has been my experience.I do know they payout due to other players in my group but there process is VERY slow.Play at your own risk.
Please enter your comment.
Your comment is added.
hkatd
8 years ago
Full Member
2 / 5
i never win at this casino ! I took many no deposit bonuses but the wagering requirement are too high to wager the bonus ! I know it looks attractive the hugh no deposit bonuses but if they dont pay as i read to many comments what's the point to deposit and risk my money ! I will not deposit at this casino ! Thanks for...
i never win at this casino ! I took many no deposit bonuses but the wagering requirement are too high to wager the bonus ! I know it looks attractive the hugh no deposit bonuses but if they dont pay as i read to many comments what's the point to deposit and risk my money ! I will not deposit at this casino ! Thanks for all comments are really useful !
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Your comment is added.
Tashi
8 years ago
Newbie
1.5 / 5
Terrible experience with this casino - I wouldn't recommend others to play here. There was no online support to help with the issue of not receiving the no deposit bonus which was offered on their own site. Very disappointed in general. Never even played one spin to try the casino out and I would definitely never login...
Terrible experience with this casino - I wouldn't recommend others to play here. There was no online support to help with the issue of not receiving the no deposit bonus which was offered on their own site. Very disappointed in general. Never even played one spin to try the casino out and I would definitely never login again let alone put my money at risk by depositing with them!!
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nmeittunen
9 years ago
Jr. Member
0.5 / 5
Terrible site. Do not deposit here. The group of them and pamper casino are the absolute worst. If your looking for fun with no deposit play here but do not make any deposits. You won't get paid if you win
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Vanilipas
9 years ago
Jr. Member
Just another enemy for casino games lovers. Thanks to lcb we can make reasearches here and to choose casinos which are safe. So this one is not. So many bad comments... Site looks as normal, some things could create opinion that this is a great one casino. Maybe it is if there are people who enjoy to pay for fun, but i...
Just another enemy for casino games lovers. Thanks to lcb we can make reasearches here and to choose casinos which are safe. So this one is not. So many bad comments... Site looks as normal, some things could create opinion that this is a great one casino. Maybe it is if there are people who enjoy to pay for fun, but i think everyone from us enjoy gaming if only they are sure that winnings will be payed:)
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stephenclax.mclachlan
9 years ago
Full Member
3 / 5
When i first started play on line slots i found this place over the years they have gave me hundreds of free bouns money yes and i take it an spin and lose it do i have fun yep a do alwazys have an always will but honestly never play here for serious money to many horror stories posted
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josesgirl
9 years ago
Sr. Newbie
1.5 / 5
I used to deposit here. They give you great bonuses but they are next to impossible to meet play through! I gave up on this casino a long time ago!
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jeffsgrl69
9 years ago
Newbie
4 / 5
I love the wide selection of games and software that ac casino has to offer sometime I have issues with my bank card but prepaid almost always works keep up the good work AC
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romanr
9 years ago
Sr. Newbie
1 / 5
Stay away from the casino if you don't want to burn your money, which would be a better alternative than depositing here. Couldn't receive my first requested payout. Support is also mega bad, so people, hands off!!! If only I could give 0 stars 1/5
Finger weg von dem Casino wenn ihr euer Geld nicht verbrennen wollt was hierzu eine bessere alternative wären als hier einzuzahlen konnte meine erste beantragte Auszahlung nicht erhalten support ist auch mega schlecht also leute finger weg !!! Wenn ich nur 0 sterne vergen könnte 1 / 5
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kmundis
9 years ago
Sr. Newbie
2 / 5
In the first year of my online gambling habits development, when I didn't know about what was important in a casino site and what was not so important, I thought that this site and it's sister sites were some of the greatest. They do have excellent games, a great actual site, and fantastic bonuses. On the downside, and...
In the first year of my online gambling habits development, when I didn't know about what was important in a casino site and what was not so important, I thought that this site and it's sister sites were some of the greatest. They do have excellent games, a great actual site, and fantastic bonuses. On the downside, and it is one of the most important factors, their playthrough requirement is absurdly high; it is like 75 times what the typical playtrhough requirement for sites typically is. Sadly, the one time I actually made it through that requirement and had several thousand dollars still, my gambling issue made me keep playing! Sad. Anyway, the other very negative factor is that there is a max cashout amount on all of those bonuses, so pay very close attention to that as well.
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residenceNelis
9 years ago
Sr. Member
1 / 5
It's Un-acceptable that Always cool casino still can run there business, and keep there casino open, there's not even one positive word to write about them, i would be very happy if they close there casino, they can't keep it open. my troubles started there very long ago, they send me a free chip, that time my country was...
It's Un-acceptable that Always cool casino still can run there business, and keep there casino open, there's not even one positive word to write about them, i would be very happy if they close there casino, they can't keep it open. my troubles started there very long ago, they send me a free chip, that time my country was accepted there and we could play and cash out free chips etc. and then when i won 150euro they didn't payed me came with excuses, and only delayed my payment and blocked me on live support. it's not only me but more then thousand people never got there money, or they got a small amount after months. i really would appreciate if they close there business this can not be longer.
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Your comment is added.
linastante
9 years ago
Hero Member
0.5 / 5
Let's hope many newbies will read reviews and warnings and won't be blended by their no deposit offers. This is a casino which is very shady and not trust-worthy.
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Your comment is added.
pascal79
9 years ago
Sr. Member
0.5 / 5
Always Cool casino is one of the casinos that like to spam my email. I made a mistake to use some of their no deposit bonuses some months ago and they wont stop sending me promo emails although i have unregistered from their email list many times. Sister casino to Pampers Casino, a brand that you should not trust. Awful...
Always Cool casino is one of the casinos that like to spam my email. I made a mistake to use some of their no deposit bonuses some months ago and they wont stop sending me promo emails although i have unregistered from their email list many times. Sister casino to Pampers Casino, a brand that you should not trust. Awful customer service and huge amount of complaints from players.
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mickmack70
9 years ago
Newbie
0.5 / 5
I did deposit here... and it is a dangerous casino... thanks LCB to indicate it to us. If I knew...
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jcbossi209
9 years ago
Full Member
0.5 / 5
SCAM SIBLING NUMBER 2 OF THE 3 STOOGE CASINOS IS AC . IT THE SISTER CASINO OF PAMPER AND I BELIEVE MONEY STORM AND THE FAMILY RESEMBLANCE IS FRIGHTENING. HUGE PLAYTHROUGH REQUIREMENTS, NO REAL WITHDRAWL CHANCE IN SIGHT, CUSTOMER SUPPORT IS NON SUPPORTIVE AND LAST BUT NOT LEASE THEY COULD CARE LESS ABOUT BEING FAIR AND LEGIT....
SCAM SIBLING NUMBER 2 OF THE 3 STOOGE CASINOS IS AC . IT THE SISTER CASINO OF PAMPER AND I BELIEVE MONEY STORM AND THE FAMILY RESEMBLANCE IS FRIGHTENING. HUGE PLAYTHROUGH REQUIREMENTS, NO REAL WITHDRAWL CHANCE IN SIGHT, CUSTOMER SUPPORT IS NON SUPPORTIVE AND LAST BUT NOT LEASE THEY COULD CARE LESS ABOUT BEING FAIR AND LEGIT. 2 THUMBS WAY DOWN ON A AC RECOMMENDATION.
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tinker
9 years ago
Sr. Member
1.5 / 5
I've played at this casino for quite a few years at first I enjoyed it. I even made a handful of deposits. The games are enjoyable, no big wins during my playtime there. As far as customer service good luck with that. I've never been fortunate to withdrawal, then again I haven't played numerous times. It's not the worst...
I've played at this casino for quite a few years at first I enjoyed it. I even made a handful of deposits. The games are enjoyable, no big wins during my playtime there. As far as customer service good luck with that. I've never been fortunate to withdrawal, then again I haven't played numerous times. It's not the worst casino out there but in my opinion it doesn't rank very high.
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okotomi1
9 years ago
Sr. Member
2 / 5
I got the bonus, I played it through and after 5 weeks I got the money which is not acceptable and I got the money after making a complaint on an affiliate site. These are the facts.
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