bCasino Review

. I have been playing on this platform for some time and have invested a lot, but to date, I have only received one return. Sadly, the return was not a withdrawal; it was a good-faith payment after a situation arose. Today, I have asked them to close my account. The casino side of things, good games, lots of promos...

. I have been playing on this platform for some time and have invested a lot, but to date, I have only received one return. Sadly, the return was not a withdrawal; it was a good-faith payment after a situation arose. Today, I have asked them to close my account. The casino side of things, good games, lots of promos and bonuses that you get for as little as $5 NZD. The daily rewards for logging in and being a frequent depositor are fun; my fav was the claw game. You are assigned a personal VIP account manager when you reach a certain level, and not too sure about the math of it, but having an AM makes navigating the site easier, and you do feel taken care of, until you are not. The first issue that came up, I was highly impressed that a senior stepped in to look at the full context and a resolution was met. Today, however, now in context, my VIP AM has just gone on leave, as normal people do, and he is a good AM. Reaches out to see how I am going, if there are any questions - ETC. Very professional and human at the same time. I noticed that I was unable to claim a daily log in 'Gems' you get daily with different amounts within the month - 75 gems / 25 gems ETC. You can save them up or use them as you go to purchase free spins in the BC shop (which I do enjoy). So I log in, I can't claim. I try again later in the day, but I still can't claim. I reach out to the live chat ( I cannot deal with the live chat AI BOt) around and around and around in circles trying to get transferred to a human agent. When i finally get through to someone, it happens to be my last account manager, that I no longer wanted to deal with (the first issue that arose). I continue to tell him the issue, I send a screenshot, he tells me that he can't see that I claimed the day's reward, gives me standard troubleshooting, turn off, turn on, says that he will have to get this escalated and asks me to please be patient and that someone will get back VIA email asap. I thank him. I then ask about an email that was sent from my AM, and he gives me an answer that is already obvious. ANYHOW - Next day, log in? And nothing. NO changes, no login gems from the day before. SO I go back to the chat - Now Georgia. Georgia. I have dealt with her previously. She failed to understand my issue from the last time, so I am very aware that I need to keep my questions VERY simple and not overcomplicated. I tell her what happened the day before; it's being looked into / esscalated, and can she please check? She goes away, comes back, says she's sorry for the no login gems, then proceeds to ask me for a screenshot. THIS instantly says to me -OHHH no... This is going to be a long one. The day before, I had supplied a screenshot with the AM that said it would be escalated. I assume that if a customer is making a complaint, then all that information is saved somewhere in the customer's account notes? If it is being escalated, would the screenshot I already submitted not be saved? I relay exactly what happened the day before - reluctantly, I upload the screenshot as I did the day before .. then in a few min, her response is, 'From what I can see, you have claimed all your log in...AND that is when I made my mind up..... I'M OUT!.... I am not doing all this again. Anyway, I kid you not - 5,10 mins later I log in, and there are all these gems applied to my account? Which is ODD as I am only asking where 25 gems are ...Not 300 or something? I leave the chat. I have made it clear that I am not continuing, as she really did not try to find an answer, as she could not understand the question. THEN I email the support team - as I am doing this, an email comes through from Georgia. The email just adds the topping .... Not going to bother repeating...zzz... SO I reply - close my account ETC make it clear I do not want a reply back from her...bla bla bla ... AND GUESS WHATjQuery37109083721575049676_1784290471842? SHE EMAILS AGAIN!! Saying I am sorry you feel like that .. and then CONTINUES to justify all the stuff she has said and why... BUT IT HAD NOTHING to do with my question... where are my gem log-in rewards, and what is the follow-up from yesterdayjQuery371020983696224622672_1784291134071 Were my concerns escalated??? - I send one last reply and tell her again DO NOT contact me... its weird!! So many of the online casino platforms have customer service that is just TERRIBLE!!!! They don't bother trying to find an answer. When 3rd-party coupons or codes don't work, the answer is "OHH So very sorry, we cannot control what 3rd party orgs promote with free bonus/spins etc, and always - Thank you for your understanding of the matter, AND I'm sorry, we can not add the free spins or whatever manually. I've come across CS that literally just make up answers - OOOhhhhh check your inbox, oh it's for new customers - OMG I am a new customer. What I don't understand is - YOU WORK FOR A CASINO - PEOPLE PUT MONEY INTO THE CASINO!- YOU'RE DEALING WITH PEOPLE'S MONEY _ DO YOUR JOB PLEASE!!! !! And these CS agents - OMG, Training!! Training, Training is all I can say. When you are dealing with people and people's money, go and find the answer!! Anyhow, aside from all of that, the only other gripe I had was that you can deposit easily, but withdrawing turns into a debacle! I do not understand this tactic that a lot of these casinos are actively doing to so many customers, and it is very borderline deceitful. You can withdraw - you can also cancel your withdrawal. There is no communication to you about your withdrawal; the casino goes QUIET!I do feel that one of the possibilities is that the casinos are hoping that the longer they take to transfer winnings, then hopefully, in that time frame, the customer will get fed up and cancel the withdrawal, and then all the winnings will go back into the casino.. I could be wrong... Or not. ANYWAY - Like I said, cool games - sometimes win, sometimes lose, but hey, that's gambling. I can deal with losing some money if I am enjoying myself, but to have Customer service that knows how to help? NOW that is what I value much more. All the good CS sites, I am very happy to leave good feedback. Other sites are like - ok what code - ok there you go have fun good luck!! First impression for me for any platform is - If I have to talk too much in the first contact - RED flag! annnddd I'm OUT! My reasoning is - If the first impression is too hard with CS - JUST imagine how hard it will be to get money out! Lol -Sorry BCasino, but KYS.. and Nathan, appreciate the support you showed, the team let you down again. Take care!

It’s no wagering and I generally get a few spins sent to you through email; the minimum deposit is also pretty low. I have been able to withdrawal once so far. Goodluck

this casino I subscribe to your link I received a birthday gift bonus. after I continue playing Got another 2180 bet, they refused my withdrawal. and delete the money in my referral account Claimed to bet over 10 percent, but I checked the bet slips, it's not there. and they cannot point out . They can't tell Which bill...

this casino I subscribe to your link I received a birthday gift bonus. after I continue playing Got another 2180 bet, they refused my withdrawal. and delete the money in my referral account Claimed to bet over 10 percent, but I checked the bet slips, it's not there. and they cannot point out . They can't tell Which bill number is bet over the number of them? He took my 2180 baht. Please be careful of this casino. Use bonuses of 300-400% to their tricks. phongwut.w@gmail.com id Minmu01

It is one of 3 sites from the same network , bcasino was the first of those and I played there many times also with deposit. I really like this site as it has regular and interesting promotions even 300-500% bonus but be careful with one thing guys when you will be playing your bonus read carefully what is the max allowed...

It is one of 3 sites from the same network , bcasino was the first of those and I played there many times also with deposit. I really like this site as it has regular and interesting promotions even 300-500% bonus but be careful with one thing guys when you will be playing your bonus read carefully what is the max allowed bet as you can miss your winnings ! Happened to me, especially if you get low loyalty bonus like €2.00 your bet could be just around €0.20 so be advised to read terms every time!

I found this casino recently and it caught my attention fast because of the design and its logo. Also when i register as a new player i got 5 euros no deposit bonus and i was truly lucky and won 45 euros .I had a small issue to cashout because of my broswer but i talked with live chat and solved the issue fast and had my...

I found this casino recently and it caught my attention fast because of the design and its logo. Also when i register as a new player i got 5 euros no deposit bonus and i was truly lucky and won 45 euros .I had a small issue to cashout because of my broswer but i talked with live chat and solved the issue fast and had my winnings in my pocket soon. I will sure deposit at this casino and why not this time to win big .I trust this casino and recommend it