BetBit Casino Review

Overview

Established back in 2014, BetBit is a crypto-friendly online casino that, unfortunately, failed to deliver a fair playing experience in 2019. Due to this, it received pretty negative feedback from the community just 5 years after it opened.

However, two years after getting its red flag, this online betting house is reopening, hopefully with numerous things improved, though it will always carry its negative past that may or may not keep ruining its reputation!

The casino has been placed on our warning list due to an unresponsive representative and affiliate team, which seriously deteriorated their reputation and pushed them towards the bottom of our directory. There have also been complaints of non-payment to their marketing partners and players, which usually means red light for playing at one of their brands.

Speaking about sister sites, Fairway and Celtic Casinos went out of business in February 2019, probably due to the same reasons. Both platforms were powered by Visionary iGaming, a live casino provider with authentic, interactive, and entertaining software solutions.

This was all unfortunate since the parlor boasts a good variety of games. Apart from offering live dealer offerings, video poker, slots, table games, and other games of luck, this venue also caters to a sports lobby with live betting on major international sporting events, leagues, and championships.

Banking/Deposit/Withdrawal

• As far as it concerns banking methods, major cryptocurrencies are supported, including Litecoin, Ethereum, Monero, Eos, Iota, Ripple, while credit cards are also accepted.
• In general, the betting house reserves the right to verify the information player provides at any time and without disclosing any reasons to them, including on the player's first deposit and first withdrawal, by asking for several additional documents.
• The casino reserves the right to cancel any wager in a game or any bet in a betting promotion up to the last 5 minutes before the event starts without giving any reasons.
• BetBit may charge assigned fees for processing some deposits depending on the selected payment method. Customers are advised to see their website for the fee structure.
• The casino may close or block a player's account indefinitely without specifying a reason. In such case, they may decide to return any non-wagered deposits or deposits balance to the originating deposit method or, where this is not possible, to a bank account held in the player's name with a description of the transaction as they deem fit.
• If users do not log into their account or out of their account for six months, their account will be deemed inactive, and they hereby authorize the casino to deduct a monthly administrative fee every 30 days.
• Although the Jackpots on the website may be advertised in a certain currency, there may be a loss caused by currency fluctuations.
• Extra spins that are not used after seven days will be lost, while non-deposit extra spins will only be valid for the day of the offer unless stated otherwise in promotion terms and conditions.

Integrity/Trustworthiness

According to our players in the member’s feedback section, there were a couple of serious irregularities and troubles with this place.

When it comes to placing a deposit, certain members expressed concern and lack of reliability due to the failed communication and long response time.

For them, spending valuable cryptocurrency reserves simply isn’t worth the effort. We can’t blame them – if the management can’t provide a reasonable explanation for the delay in payments, email response, or unfair treatment, the overall satisfaction rate of their regular customers isn’t really going to take an ascending direction.

Furthermore, closing two sister brands in a short period of time is definitely a bad business decision, as it not only invokes a lack of trust and integrity with players but casts a dark shadow on the affiliates as well. Keeping a high satisfactory rate as a Bitcoin operator is literally impossible when players start leaving, and when it comes to crypto, things become even more complicated.

Among other disadvantages that caused a serious lack of credibility was a limited promotional offer with higher wagering requirements, forcing some players to close their accounts without making a withdrawal. Adverse experiences with slow or no payouts demolish reputation in a heartbeat, which is usually hard for an operator to rebuild.

In terms of gaming, this platform now relies on software developers such as BetSoft, Nucleus Gaming, GameArt, Platipus Gaming, Playpearls, Pragmatic Play, Spinomenal, and several more.

Although the entire place used to be built around live dealer games, while its library of slots was somewhat limited with respect to mobile responsiveness and play levels, that changed as the number of slots has increased significantly!

Player Complaints

According to one of our members from the Netherlands, BetBit never applied a bonus to his first deposit and never replied to his inquiry about it. For a crypto casino, such malpractice with poor customer care and no reply is the road to disaster. Niels rated BetBit with 1.1 / 5 for the overall impression on our site.

Another member, W@$t3Dy0uTH blamed the lack of the casino’s abilities for entertaining its customers. Despite a clean layout and laidback language, which is a trait many modern players know to appreciate, the venue’s live chat was idle – there was simply no one online to help. Among other things to notice are the bonuses are not impressive nor tempting, considering the venue’s slot selection. As stated by our members, the layout also doesn’t look up to date at all but confusing and hard to navigate.

Tanunax, a player from Ukraine, complained about the casino’s policy regarding playthrough requirements, claiming they are too high for the cryptocurrency. Bottom line, player objections were usually in relation to slow or no cashouts, suspicious software, or bonus inconsistency. In light of the foregoing, including the fact that the other two brands closed in February 2019, potential members might consider some of the factors listed above before opting in. In case you’re interested in learning more about the player complaints, visit our partners at affiliateguarddog.com and read the whole thread.

Note that these neglects happened before the casino reopened, so we hope the malpractices mentioned above will not be repeated.

Conclusion

At first, BetBit Casino represented an exciting choice for placing a wager or two in cryptocurrencies, especially if you strive more to the table games division. However, it offered a bonus program and a couple of promotions below average according to industry standards, which is still the case. Unfortunately, our directory had to put this place on the warning list due to an increased number of complaints regarding unresponsive reps and affiliate teams.

Players have also reported non-payment issues, which is why extra caution is needed before registering. Moreover, the brand has also breached a contract with its marketing partners and severely retrograded its reputation on the market.

We all know that a healthy business relationship with your affiliates is sacred and should never be breached. However, losing the trust of affiliates and players is impossible to recover.

We sincerely hope that the management had decided to correct some of the bad business moves and that will, with this reopening, start rebuilding confidence inside the community.