Cool Cat Casino Review

Overview

Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUE establishments.

Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members.  

Players Rewards Card is an available banking option for US players. 

Integrity/Trustworthiness

Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.

Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site. 

Customer Complaints

The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.

Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them. 

Conclusion

Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.