283
SlotsPlease be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Cool Cat Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.
330 % + 50 Spins
COOLWELCOME
code
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lowest WR
Wagering Requirements
5x(b+d)
slots
Wagering Requirements
5x(b+d)
slots
250 %
ALLCOOLGAMES
code
15x(b+d)
lowest WR
Wagering Requirements
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slots
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blackjack
15x(b+d)
poker
Wagering Requirements
5x(b+d)
slots
Wagering Requirements
15x(b+d)
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15x(b+d)
blackjack
15x(b+d)
poker
Overview
Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUE establishments.
Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members.
Players Rewards Card is an available banking option for US players.
Integrity/Trustworthiness
Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.
Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site.
Customer Complaints
The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.
Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them.
Conclusion
Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.
Down to Brass Tacks
Cool Cat Casino is rated 1544 of 1555 casinos reviewed with a score of 0.6 out of 5 after 423 votes and it has 283 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.4 out of 5 after 14407 votes.
Cool Cat Casino Video Review
Overview
Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUE establishments.
Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members.
Players Rewards Card is an available banking option for US players.
Integrity/Trustworthiness
Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.
Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site.
Customer Complaints
The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.
Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them.
Conclusion
Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.
Down to Brass Tacks
Cool Cat Casino is rated 1544 of 1555 casinos reviewed with a score of 0.6 out of 5 after 423 votes and it has 283 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.4 out of 5 after 14407 votes.
Screenshot Gallery / Last Updated 16-06-2022
- Jurisdictions:
- Download Available: Yes
- Sister Casinos:
-
min deposit:
$20
F--
-
min withdrawal:
$200
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@coolcat-casino.com
-
Telephone:
+1-844-334-7095
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card
- Selfie with ID documents
- Additional procedures potentially required
Documents may be submitted:
- Via email help@coolcat-casino.com
- Via dedicated page on the site
Cool Cat Casino Activity
dacrow24 rated and commented on a casino
"This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha"
2.8 / 5
Player Reviews
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terrible
-
dislike
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average
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OK
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liked it
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awesome!
Your Feedback
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Member's feedback (155)
Read AllThis is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha
Its a pretty lame casino the bonuses are crap the support is not very good and it just has the same games as the regulars it could be an awesome casino if the owners put a lol more effort into it.
Never was a fan of this set of casinos even before they became an issue to everone else and all of that God stuff
This was the very first casino I ever played at. Knowing what I know now I see why they are restricted ..
This was the first ever online casino I deposited money with. I took FOREVER to cash me out my winnings though. I won a few thousand on my first deposit though. They are trustworthy but just take forever to cash out winnings.
They took forever to pay me out and just beat around the bush a lot but I did eventually get my money like months later
One of the few casinos I've actually been able to make a withdrawal off of a free chip. Verification process was long and grueling but once that cleared the withdrawal went pretty swiftly. Have yet to make an actual deposit here because I have my go to's but would definitely not hesitate if I were to so choose.
gives great big free chips. however this place, and all of its sister sites are not to be trusted. Theyre all managed by a notorious group that has made a name for itself be being everything you never wanted youre online casino to be
This is another great casino that has great customer service:) I haven't been able to complete any playthrough yet though
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different...
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different one if I were you
Show moreThis is a good recommendation for anyone who is looking to play online casino games. It is a standard spot that has solid qualities with good games and cryptocurrency as a payment option. It does have some improvement to do but it deserves that 3.5.
This is one of the first casinos I ever played at, before I knew any better. It belongs to a group that is known for scamming people and they will scam you out of your money if you let them. They have bonuses design to draw you in I’ll need to take advantage of you.
Another site on that trash network that you will want to avoid at all costs. Of all the sites on this network, this one and rubyslots take the longest to pay out for me. If you hit a big win and try to cash out 4 figures, a 6 month wait to get them to pay you is not out of the question. They had a vip concierge that sounded...
Another site on that trash network that you will want to avoid at all costs. Of all the sites on this network, this one and rubyslots take the longest to pay out for me. If you hit a big win and try to cash out 4 figures, a 6 month wait to get them to pay you is not out of the question. They had a vip concierge that sounded like he gets berated all day every day by people wanting money. He was really cool with me though and used to call me and just ask how i was doing, and drop me a free chip. I went through him for all my withdrawals and maybe thats why they paid me eventually. If you folllow their rules, they wont void your winnings or block your account, and they will pay you but it will be a battle.
Show moreOne of the Plainest, lamest, shadyest, online joints around and the sister casinos that come with it aren't much different it's not that big of a surprise they're all made by the same maker I wouldn't deposit a potato chip here.
Do not! play here, save yourself the trouble.
victoria nelson
2 years ago
the reason i chose Cool Cat is because i sterted to play it but it said on the review that it had bingo also but i didnt see any bingo thank you hiwatha
I fell flat on my face - but that's more than 10 years ago.. At first I just threw in more than 1000 - then suddenly every slot was running and I raised without end: Result: almost 6000 euros: payment refused ; I then turned to the "C-Master" and he still negotiated 1,500,- which I also received. I'm amazed they still exist...
I fell flat on my face - but that's more than 10 years ago.. At first I just threw in more than 1000 - then suddenly every slot was running and I raised without end: Result: almost 6000 euros: payment refused ; I then turned to the "C-Master" and he still negotiated 1,500,- which I also received. I'm amazed they still exist :-(
Show morebin da mal voll auf die Nase gefallen - ist aber schon weit über 10 Jahre her.. zuerst hatte ich nur reingebuttert, über 1000,- - dann lief plötzlich jeder slot und ich habe erhöht ohne Ende: Ergebnis: knapp 6000 Euro: Auszahlung verweigert; wandte mich dann an den "C-Meister" und er handelte immerhin noch 1.500,- aus,...
bin da mal voll auf die Nase gefallen - ist aber schon weit über 10 Jahre her.. zuerst hatte ich nur reingebuttert, über 1000,- - dann lief plötzlich jeder slot und ich habe erhöht ohne Ende: Ergebnis: knapp 6000 Euro: Auszahlung verweigert; wandte mich dann an den "C-Meister" und er handelte immerhin noch 1.500,- aus, die ich auch erhielt. Bin erstaunt, dass die noch existieren:-(
Show moreIf I could give them a negative score I would - absolutely think this casino is dead mega - winnings will never be withrawable - stay away
"Please note that the group to which this casino belongs has repeatedly been noticed for delayed or refused payouts" So it is incomprehensibly clear to me that this casino is still being advertised is a source of income, but if the users say the casino sucks then better out with it or not? one star can only confirm that
"Please note that the group to which this casino belongs has repeatedly been noticed for delayed or refused payouts" So it is incomprehensibly clear to me that this casino is still being advertised is a source of income, but if the users say the casino sucks then better out with it or not? one star can only confirm that
Show more"Bitte beachte, dass die Gruppe, zu der dieses Casino gehört, wiederholt wegen verspäteter oder verweigerter Auszahlungen aufgefallen ist" Also das dieses Casino weiterhin beworben wird ist mir unbegreiflich klar ist eine einkommsquelle aber wenn die User sagen das Casino ist beschiss dann lieber raus damit oder nicht?...
"Bitte beachte, dass die Gruppe, zu der dieses Casino gehört, wiederholt wegen verspäteter oder verweigerter Auszahlungen aufgefallen ist" Also das dieses Casino weiterhin beworben wird ist mir unbegreiflich klar ist eine einkommsquelle aber wenn die User sagen das Casino ist beschiss dann lieber raus damit oder nicht? ein stern kann dem nur recht geben
Show moreSo many bonuses. I have both withdrawn yet though, support was quick. Website runs smooth. Plenty of games to choose from.
- Jurisdictions:
- Download Available: Yes
- Sister Casinos:
-
min deposit:
$20
F--
-
min withdrawal:
$200
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@coolcat-casino.com
-
Telephone:
+1-844-334-7095
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card
- Selfie with ID documents
- Additional procedures potentially required
Documents may be submitted:
- Via email help@coolcat-casino.com
- Via dedicated page on the site
Cool Cat Casino Activity
dacrow24 rated and commented on a casino
"This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha"
2.8 / 5
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
dacrow24
1 month ago
2.8 / 5
This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha
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Windyboy21
5 months ago
0.8 / 5
Its a pretty lame casino the bonuses are crap the support is not very good and it just has the same games as the regulars it could be an awesome casino if the owners put a lol more effort into it.
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kimosabi0077
5 months ago
1.3 / 5
Never was a fan of this set of casinos even before they became an issue to everone else and all of that God stuff
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Collielynn
6 months ago
2.8 / 5
This was the very first casino I ever played at. Knowing what I know now I see why they are restricted ..
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Aeriemorgan101
8 months ago
3.6 / 5
This was the first ever online casino I deposited money with. I took FOREVER to cash me out my winnings though. I won a few thousand on my first deposit though. They are trustworthy but just take forever to cash out winnings.
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Lauren Erb
9 months ago
They took forever to pay me out and just beat around the bush a lot but I did eventually get my money like months later
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Fiskrob
10 months ago
3.7 / 5
One of the few casinos I've actually been able to make a withdrawal off of a free chip. Verification process was long and grueling but once that cleared the withdrawal went pretty swiftly. Have yet to make an actual deposit here because I have my go to's but would definitely not hesitate if I were to so choose.
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Joe Wrinkle
10 months ago
0.5 / 5
gives great big free chips. however this place, and all of its sister sites are not to be trusted. Theyre all managed by a notorious group that has made a name for itself be being everything you never wanted youre online casino to be
Please enter your comment.
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Michelle Rae Hersom
11 months ago
4.8 / 5
This is another great casino that has great customer service:) I haven't been able to complete any playthrough yet though
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ericadawn11-0
1 year ago
0.8 / 5
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different...
If you’re that mad at your mind that you’re playing here then I’ll take it instead. There is nothing good to say about this casino I did give it a fair shot but there’s just nothing good to say about it. All around this is a rogue casino and you can expect poor service poor payouts poor winnings keep looking for a different one if I were you
Show morePlease enter your comment.
Your comment is added.
tsampiko
1 year ago
3.5 / 5
This is a good recommendation for anyone who is looking to play online casino games. It is a standard spot that has solid qualities with good games and cryptocurrency as a payment option. It does have some improvement to do but it deserves that 3.5.
Please enter your comment.
Your comment is added.
Chriscainevip
1 year ago
0.5 / 5
This is one of the first casinos I ever played at, before I knew any better. It belongs to a group that is known for scamming people and they will scam you out of your money if you let them. They have bonuses design to draw you in I’ll need to take advantage of you.
Please enter your comment.
Your comment is added.
Jason Osborne
2 years ago
0.7 / 5
Another site on that trash network that you will want to avoid at all costs. Of all the sites on this network, this one and rubyslots take the longest to pay out for me. If you hit a big win and try to cash out 4 figures, a 6 month wait to get them to pay you is not out of the question. They had a vip concierge that sounded...
Another site on that trash network that you will want to avoid at all costs. Of all the sites on this network, this one and rubyslots take the longest to pay out for me. If you hit a big win and try to cash out 4 figures, a 6 month wait to get them to pay you is not out of the question. They had a vip concierge that sounded like he gets berated all day every day by people wanting money. He was really cool with me though and used to call me and just ask how i was doing, and drop me a free chip. I went through him for all my withdrawals and maybe thats why they paid me eventually. If you folllow their rules, they wont void your winnings or block your account, and they will pay you but it will be a battle.
Show morePlease enter your comment.
Your comment is added.
daboywholived
2 years ago
1.3 / 5
One of the Plainest, lamest, shadyest, online joints around and the sister casinos that come with it aren't much different it's not that big of a surprise they're all made by the same maker I wouldn't deposit a potato chip here.
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topdog1417
2 years ago
0.1 / 5
Do not! play here, save yourself the trouble.
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victoria nelson
2 years ago
the reason i chose Cool Cat is because i sterted to play it but it said on the review that it had bingo also but i didnt see any bingo thank you hiwatha
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Pipi Langstrumpf
2 years ago
0.1 / 5
I fell flat on my face - but that's more than 10 years ago.. At first I just threw in more than 1000 - then suddenly every slot was running and I raised without end: Result: almost 6000 euros: payment refused ; I then turned to the "C-Master" and he still negotiated 1,500,- which I also received. I'm amazed they still exist...
I fell flat on my face - but that's more than 10 years ago.. At first I just threw in more than 1000 - then suddenly every slot was running and I raised without end: Result: almost 6000 euros: payment refused ; I then turned to the "C-Master" and he still negotiated 1,500,- which I also received. I'm amazed they still exist :-(
Show morebin da mal voll auf die Nase gefallen - ist aber schon weit über 10 Jahre her.. zuerst hatte ich nur reingebuttert, über 1000,- - dann lief plötzlich jeder slot und ich habe erhöht ohne Ende: Ergebnis: knapp 6000 Euro: Auszahlung verweigert; wandte mich dann an den "C-Meister" und er handelte immerhin noch 1.500,- aus,...
bin da mal voll auf die Nase gefallen - ist aber schon weit über 10 Jahre her.. zuerst hatte ich nur reingebuttert, über 1000,- - dann lief plötzlich jeder slot und ich habe erhöht ohne Ende: Ergebnis: knapp 6000 Euro: Auszahlung verweigert; wandte mich dann an den "C-Meister" und er handelte immerhin noch 1.500,- aus, die ich auch erhielt. Bin erstaunt, dass die noch existieren:-(
Show morePlease enter your comment.
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Mylovie224
2 years ago
If I could give them a negative score I would - absolutely think this casino is dead mega - winnings will never be withrawable - stay away
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Kevin He
2 years ago
0.1 / 5
"Please note that the group to which this casino belongs has repeatedly been noticed for delayed or refused payouts" So it is incomprehensibly clear to me that this casino is still being advertised is a source of income, but if the users say the casino sucks then better out with it or not? one star can only confirm that
"Please note that the group to which this casino belongs has repeatedly been noticed for delayed or refused payouts" So it is incomprehensibly clear to me that this casino is still being advertised is a source of income, but if the users say the casino sucks then better out with it or not? one star can only confirm that
Show more"Bitte beachte, dass die Gruppe, zu der dieses Casino gehört, wiederholt wegen verspäteter oder verweigerter Auszahlungen aufgefallen ist" Also das dieses Casino weiterhin beworben wird ist mir unbegreiflich klar ist eine einkommsquelle aber wenn die User sagen das Casino ist beschiss dann lieber raus damit oder nicht?...
"Bitte beachte, dass die Gruppe, zu der dieses Casino gehört, wiederholt wegen verspäteter oder verweigerter Auszahlungen aufgefallen ist" Also das dieses Casino weiterhin beworben wird ist mir unbegreiflich klar ist eine einkommsquelle aber wenn die User sagen das Casino ist beschiss dann lieber raus damit oder nicht? ein stern kann dem nur recht geben
Show morePlease enter your comment.
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Ccas30489
2 years ago
2.8 / 5
So many bonuses. I have both withdrawn yet though, support was quick. Website runs smooth. Plenty of games to choose from.
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