Please be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. Cool Cat Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.
200 % + 50 Spins
WELCOME200
code
5x(b+d)
lowest WR
Wagering Requirements
5x(b+d)
slots
Wagering Requirements
5x(b+d)
slots
250 %
ALLCOOLGAMES
code
15x(b+d)
lowest WR
Wagering Requirements
15x(b+d)
slots
15x(b+d)
blackjack
15x(b+d)
poker
Wagering Requirements
5x(b+d)
slots
Wagering Requirements
15x(b+d)
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15x(b+d)
blackjack
15x(b+d)
poker
Overview
Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUEÂ establishments.
Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members. Â
Players Rewards Card is an available banking option for US players.Â
Integrity/Trustworthiness
Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.
Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site.Â
Cool Cat Casino Test
On August 7, 2024, our tester Juggaloroscoe registered with Cool Cat Casino, depositing USD 200 in BTC the same day. The casino required ID verification, but complications arose, delaying the process. Despite multiple attempts, including sending documents via email, verification wasn't completed until September 19, 2024, over a month later.
On September 20, 2024, the tester requested a USD 100 BTC withdrawal, but the process was slow. The promised 8 business days for withdrawal stretched into October 18, when the tester was told there was a high volume of requests. Eventually, on October 21, the tester was informed that the withdrawal would take 7-10 more business days. However, after several delays, the funds were finally received on November 21, 2024, amounting to USD 99.67/ 0.00102152 BTC, nearly two months after the initial request.
Cool Cat Casino, part of a larger group, offers a variety of games, but its customer service and withdrawal processes remain problematic. Despite promising services, the casino's slow withdrawal and poor live chat response times are a significant concern. Players are advised to be cautious when considering this operator.
For complete insight into this test report, click HERE.Â
Customer Complaints
The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.
Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them.Â
Conclusion
Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.Â
Helpful Links:
-
Our project "From the Players for the Players - Cool Cat Casino"
Down to Brass Tacks
Cool Cat Casino is rated 1714 of 1724 casinos reviewed with a score of 0.6 out of 5 after 445 votes and it has 332 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.3 out of 5 after 16962 votes.
Cool Cat Casino Video Review
Overview
Cool Cat operates under Virtual Casino Group, a controversial network of RTG-powered online brands, whose existence has been the bane of hundreds of gamblers over the years. Delayed payments and unresponsive support earned them a very poor reputation, catapulting the group to the very top of ROGUEÂ establishments.
Advertised through the GWages affiliate program, the site welcomes US players, offering a download and instant play versions of slots and table variants, with a multi-platform support. In addition to regular tournaments, customers may take their chances playing progressive jackpot games, or pick between several types of bonuses prepared for new and active members. Â
Players Rewards Card is an available banking option for US players.Â
Integrity/Trustworthiness
Although the site claims to be licensed in Costa Rica, and working in compliance with all online gaming laws, in reality, this jurisdiction does not exist in any official capacity. This further implies they are not obliged to adhere to any regulations or treat customers fairly. The slow payment issues started around 2013, and even though they attempted to improve their standing with players and affiliates through business strategies of GWages, they remain discredited in the community. The general terms and conditions, as well as other bonus-related rules, are very long and convoluted, involving both reasonable and predatory segments. They are, however, fully revealed on the website, and available for players to read.
Real Time Gaming's RNG has been audited by Technical Systems Testing (TST), ensuring the outcomes of games are completely random. This is a reputable testing lab, with a certificate attesting for fairness and accuracy of the integrated software. They are mentioned in the ''About Us'' section, but the official logo is nowhere to be found on the site.Â
Cool Cat Casino Test
On August 7, 2024, our tester Juggaloroscoe registered with Cool Cat Casino, depositing USD 200 in BTC the same day. The casino required ID verification, but complications arose, delaying the process. Despite multiple attempts, including sending documents via email, verification wasn't completed until September 19, 2024, over a month later.
On September 20, 2024, the tester requested a USD 100 BTC withdrawal, but the process was slow. The promised 8 business days for withdrawal stretched into October 18, when the tester was told there was a high volume of requests. Eventually, on October 21, the tester was informed that the withdrawal would take 7-10 more business days. However, after several delays, the funds were finally received on November 21, 2024, amounting to USD 99.67/ 0.00102152 BTC, nearly two months after the initial request.
Cool Cat Casino, part of a larger group, offers a variety of games, but its customer service and withdrawal processes remain problematic. Despite promising services, the casino's slow withdrawal and poor live chat response times are a significant concern. Players are advised to be cautious when considering this operator.
For complete insight into this test report, click HERE.Â
Customer Complaints
The majority of complaints comes from players who have been denied winnings on unfair terms, or have been forced to wait for months on end to receive payments. Confiscating or voiding earnings is commonly done to those who happen to win larger sums via bonuses, especially no-deposit offers. The usual tactic employed by the casino is to withhold funds without an explanation, and then to simply ignore any and all inquiries into the problem. In the best case scenario, after submitting a withdrawal request, you must first wait up to 10 days for an approval, and then another 10 days for the transfer to process and complete. Even the slightest breach of T&C will cause the site to cancel your win, and given these rules are extremely strict and numerous, breaking them happens all too easily.
Our members reported the support agents to be very rude, aloof or incompetent, ignoring questions or offering generic answers. All Virtual Group brands share the same customer service - this was done to improve efficiency and communication, but it seemed to have backfired causing more issues, instead of solving them.Â
Conclusion
Considering their extremely negative reputation, and the outrage of many of their disadvantaged customers, Cool Cat is best avoided! You have better chances to be treated fairly if you pass on all bonuses, and play strictly with your own money. High minimum withdrawal limit, complicated terms, unreasonably long processing times, and unresponsive support combine to make winning or cashing out less likely to happen.Â
Helpful Links:
-
Our project "From the Players for the Players - Cool Cat Casino"
Down to Brass Tacks
Cool Cat Casino is rated 1714 of 1724 casinos reviewed with a score of 0.6 out of 5 after 445 votes and it has 332 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.3 out of 5 after 16962 votes.
Screenshot Gallery / Last Updated 16-06-2022
- Jurisdictions:
- Download Available: Yes
- Sister Casinos:
-
min deposit:
$10 (Litecoin)/$20 (Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$50 (Bitcoin)/$100 (Wire Transfer/Check)
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@coolcat-casino.com
documents@coolcat-casino.com:
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Selfie with ID documents
- Credit card verification form (if the deposit was made with a credit card)
- Additional procedures potentially required
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email documents@coolcat-casino.com
Cool Cat Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Your Feedback
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Member's feedback (171)
Read All
First ever online casino that I played like a decade ago! I loved it very much great customer service and great games
Actually one of the first inclave casinos I started playing at and actually played for a very long time. Had a lot of freebies so was happy about that too.
Another casino that has RTG gaming like all the rest. Boring games, similar sound tracks and no payouts.
One of the first casinos I signed up for just read the rules an understand them. I really enjoyed playing with them
Won money here from deposits was never able to redeem always gives the run round.
I waited MONTHS for my withdrawal. Terrible customer service. Wish i knew about LCB before i initially deposited. They did pay me eventually.
Well over a month with no payout on approval.
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not...
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not my fault. But hay, they didn’t like my states ID. Sadly I have no say so on the design of my states license
Show more
Not a cool cat. Lol casino is okay. Never won anything. Fun slots to play time to time.
Issues with exceeding slow payments, deposit issues and customer service. Will take my business elsewhere. There are better options to us as players. From now on I will be reading the reviews before spending hard earned money just to throw away.
Basescoach
1 year ago
Sr. Newbie
I feel like this casino is another casino where I just go to waste time I would’ve recommend withdrawal process is hell
This was the very first casino I ever played online at! They helped me gain an understanding of how everything worked and what wagering requirement/playthrough meant! Overall they are pretty average casino, but I appreciate them nonetheless.
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got...
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got 50$ in realized winnings and turned it into 1000$ that was withdrawable, I got to play through some live casino action once I made the bonus requirements and stacked my winnings I never made it to the withdrawal step but I have heard bad things about trying to get money out of here.
Show more
I've never made a deposit at this casino or made a withdrawal and was unable to make playthrough to withdraw from free spins. so I can't give a thorough review.
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to...
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to a previous tenant having an account or anything else. I am profoundly disappointed as it is the 5th bad experience with inclave based casinos this past 3 months.
Show more
Good selection of games but was very difficult to verify and customer service was very slow
This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha
Its a pretty lame casino the bonuses are crap the support is not very good and it just has the same games as the regulars it could be an awesome casino if the owners put a lol more effort into it.
Never was a fan of this set of casinos even before they became an issue to everone else and all of that God stuff
- Jurisdictions:
- Download Available: Yes
- Company:
- Sister Casinos:
-
min deposit:
$10 (Litecoin)/$20 (Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$50 (Bitcoin)/$100 (Wire Transfer/Check)
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Long delays
F-- -
Banking:
depositwithdrawal
Banking service NETELLER is not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@coolcat-casino.com
documents@coolcat-casino.com:
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Selfie with ID documents
- Credit card verification form (if the deposit was made with a credit card)
- Additional procedures potentially required
- Time for document verification: 0 - 3 days
Documents may be submitted:
- Via email documents@coolcat-casino.com
Related News
-
Testing Cool Cat Casino: Too Slow Customer Support...
1425 3 Dec 30th, 2024
Cool Cat Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
omar valenciano
4 months ago
Newbie
4.8 / 5
First ever online casino that I played like a decade ago! I loved it very much great customer service and great games
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Ekkehard Weber
4 months ago
Full Member
4 / 5
Actually one of the first inclave casinos I started playing at and actually played for a very long time. Had a lot of freebies so was happy about that too.
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DickieLars
7 months ago
Sr. Newbie
0.5 / 5
Another casino that has RTG gaming like all the rest. Boring games, similar sound tracks and no payouts.
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Zackary Landreth
8 months ago
Newbie
4.4 / 5
One of the first casinos I signed up for just read the rules an understand them. I really enjoyed playing with them
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Candace Hernton
1 year ago
Newbie
Won money here from deposits was never able to redeem always gives the run round.
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dinocow
1 year ago
Sr. Newbie
0.2 / 5
I waited MONTHS for my withdrawal. Terrible customer service. Wish i knew about LCB before i initially deposited. They did pay me eventually.
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Cmegina
1 year ago
Newbie
Well over a month with no payout on approval.
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ericadawn11-0
1 year ago
Sr. Member
0.8 / 5
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not...
I have to repeat myself on this one.. if I’d known about sites like LCB and was able to read the warnings then I would have saved myself a lot of money. Support sucks and withdraws don’t happen. I was told that they couldn’t read my ID. It is an Arkansas DL with a halo gram on it making the hologram part appear fuzzy. Not my fault. But hay, they didn’t like my states ID. Sadly I have no say so on the design of my states license
Show morePlease enter your comment.
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Kacy Xay
1 year ago
Full Member
1.4 / 5
Not a cool cat. Lol casino is okay. Never won anything. Fun slots to play time to time.
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ziggyjamz
1 year ago
Sr. Member
1.8 / 5
Issues with exceeding slow payments, deposit issues and customer service. Will take my business elsewhere. There are better options to us as players. From now on I will be reading the reviews before spending hard earned money just to throw away.
Please enter your comment.
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Basescoach
1 year ago
Sr. Newbie
Typical Inclave casino. This entire group should be taken off of all casino forum sites. If you ever get to an Inclave login do yourself a favor and close the window. You're never getting your money, so what's the point of playing if you can't win?
Kacy Xay
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duniadaisy
1 year ago
Newbie
0.2 / 5
I feel like this casino is another casino where I just go to waste time I would’ve recommend withdrawal process is hell
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Collielynn
1 year ago
Sr. Newbie
2.3 / 5
This was the very first casino I ever played online at! They helped me gain an understanding of how everything worked and what wagering requirement/playthrough meant! Overall they are pretty average casino, but I appreciate them nonetheless.
Please enter your comment.
Your comment is added.
bufallocricket
1 year ago
Jr. Member
1.1 / 5
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got...
They seem generally unremarkable and lacking in good support along with a generic lineup of games. The one good thing I can say in the experience is I played through some 50 FS promo hit 100$ played through that all the way to satisfying the bonus requirements (around 1500$ play-through of the initial free spin bonus) got 50$ in realized winnings and turned it into 1000$ that was withdrawable, I got to play through some live casino action once I made the bonus requirements and stacked my winnings I never made it to the withdrawal step but I have heard bad things about trying to get money out of here.
Show morePlease enter your comment.
Your comment is added.
LadyLuck1031
1 year ago
Newbie
4.6 / 5
I've never made a deposit at this casino or made a withdrawal and was unable to make playthrough to withdraw from free spins. so I can't give a thorough review.
Please enter your comment.
Your comment is added.
Zsalladay
1 year ago
Newbie
0.7 / 5
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to...
I played the newyear100 promo and got told to make a deposit. To process the order. So I did as its standard. After a day, they took my winnings and released 11 of the 12 dollars i deposited and canceled my withdrawal entirely. They then wouldn't respond on the chat feature to resolve or even explain if it was do to a previous tenant having an account or anything else. I am profoundly disappointed as it is the 5th bad experience with inclave based casinos this past 3 months.
Show morePlease enter your comment.
Your comment is added.
AshleyHard250
1 year ago
Newbie
2 / 5
Good selection of games but was very difficult to verify and customer service was very slow
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dacrow24
2 years ago
Newbie
2.8 / 5
This is one of the original casinos that I remember being there when I first started played about 8 years ago, never really got into playing on it but they seem cool! Hahaha
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Windyboy21
2 years ago
Newbie
0.8 / 5
Its a pretty lame casino the bonuses are crap the support is not very good and it just has the same games as the regulars it could be an awesome casino if the owners put a lol more effort into it.
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kimosabi0077
2 years ago
Sr. Member
1.3 / 5
Never was a fan of this set of casinos even before they became an issue to everone else and all of that God stuff
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