El Royale Casino Review

PLAY
United States

ACCEPTED
Players from Virginia are accepted at this casino

943

Slots

Devices
casino rep.
has live dealer
LCB Tested

943

Slots
casino rep.
has live dealer
LCB Tested
Players can expect slow payments, low cashout limits ( $300 installments ) and slow response from customer support. LCB tested their withdrawal process and faced many issues, full story HERE.
New players only. 18+. T&Cs Apply. Max cashout = $150. The maximum allowed bet is $10. The Wagering Requirements for the offer are 50 times the free spins winnings. Free Spins are credited for Gemtopia game only. The games included: Slots, Real-Series Video Slots, Keno, Scratch Cards, Board games.

Wagering Requirements

50xb

slots

... + Show more
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New Customer Offer. T&C’s Apply. 18+. Slot: Gemtopia. The minimum deposit is$35 for Neosurf, BTC, LTC, ETH, Flexepin, USDT, Credit Card. The code is valid three times per day. The maximum bet allowed is $10. The games include: Slots, Real-Series Video Slots, Keno, Scratch Cards, Board games.

Wagering Requirements

20xb

slots

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New Customer Offer. T&C’s Apply. 18+. This offer is not available for players residing in Ontario. New Customer Offer. T&C’s Apply. 19+. The minimum deposit: $10 for Neosurf, $20 for BTC, $25 for Gift Card, and $30 for Credit Card. The maximum bet: $10. Max  Cashout: 30x deposit . Get up to $2600 Welcome Bonus for the next two deposits, and up to $2000 Welcome Bonus the fourth and fifth time round. Selected games only: See the website for a list of online slots.

Wagering Requirements

40x(b+d)

slots

400x(b+d)

blackjack

200x(b+d)

poker

200x(b+d)

roulette

200x(b+d)

video poker

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Nina profile image
Nina Last Updated 2024-05-30

Introduction

Founded in 2020, El Royale Casino bears the name of a shady hotel once owned by Frank Sinatra. It was a place of many mysteries and wild stories of far out events fueled by hedonism and the underworld undertakings of the rich and famous.

It won’t take you long to guess that the inspiration behind the site’s appearance and aura comes from the unforgettable New York city during the Roaring 20s…

…and the unique aesthetic of the Prohibition era, particularly the entertainment and nightlife of the Big Apple – glamorous parties, smooth jazz and gambling.

While you might expect the design to fully reflect the glitz and glam aspect of this era, it is actually dialed down quite a bit and features a simple, minimalist interface that lends the mobile version the same straightforward functionality of its desktop counterpart.

A great feature for the busy player…

…the casino combines gaming on the go and user-friendly design so that you can spend less time on formalities and more on actually enjoying the games: video slots, table games and live dealer provided by the ever-popular RealTime Gaming.

RTG software is one of the oldest and most popular casino games developers in the industry, and a top pick among the US-friendly software companies.

Welcoming a significant player base from the United States, El Royale conveniently offers Bitcoin among other banking methods, allowing for more practical transactions to and from the casino without necessarily having to resort to third-party financial institutions.

IMPORTANT to note:

While the operator maintains an all-around decent service and doesn’t deviate much from any other reputable RTG-powered platform…

patrons do complain about the cash-out times which seem to be longer than necessary, BTC payments included.

After conducting a research to check the validity of these claims, we were able to confirm that slow payments are indeed one of the major downsides of playing at El Royale.

 For a site that boasts such positive player reviews…

…detailed payouts are a serious disadvantage and warrant looking into the issue:

  • Why they happen often enough to cause concern among the player base
  • Are there any countermeasures to employ or ways to remedy the ongoing issues
  • Are slow withdrawals a repeating, all-pervasive problem and if so, should LCB feel obliged to inform active and future patrons?

Here, we bring you a brief overview of our findings below. You can read a detailed account of our own experience at El Royale HERE.

As explained in the report article…

…the casino reserves the right to divide payouts into smaller installments, however no upper or lower limits are determined beforehand. The payout process, as well as the size and number of installments depend entirely on the judgement of the management and players’ status at the time payouts are about to be processed. Although this is stated in the T&Cs, this doesn’t alleviate potential issues…

 …since even the smallest sums ($1000 and below) are subject to this rule.

What happens when winnings are paid incrementally instead of in one lump sum?

First, the time it takes to receive a full payment is significantly prolonged (each incremental payment seems to take about a week to process), but even more concerning is the fact that players are able to reverse withdrawals during this pending period.

It is tempting to exchange the frustration of waiting, for another chance to win more money. It is a clever tactic more and more casinos use to get players to bet continually until a very high prize is won or their entire bankrolls cleared out, forcing them to deposit again.

Players should take heed before depositing at this casino and read our report carefully. You should be able to make an informed decision when betting real money and do so only when fully aware of the downsides.

Tip: All deposit bonuses must be claimed before the customer starts playing with the deposited money.

El Royale Casino Test Report

We decided to test El Royale in 2020 after several players complained about delayed payments at this casino.

Over the course of 3 days – 18, 19 and 20 September 2020. – we played several slot and video poker games with a deposit of $1000 worth of BTC made via Coinbase. The registration and depositing processes, as well as the lobby, are typical of an average RTG-powered operator, with nothing out of the ordinary to report.

Once our balance reached $750, we decided to cash out and on September 20, submitted the documents for verification. However, on September 24, the casino informed us that we had made typos and the logo was not visible on our Account Validation Form.

It took the operator four days to respond in between each of the emails we exchanged in an attempt to correct the errors. Once resolved, we could continue the verification procedure, including one verification call on September 24. Another week passed before the documents were approved, and the withdrawal was made on September 30. Although these delays were partly our fault, we still felt the time it took to verify our identity was longer than necessary.

We sent a withdrawal request for $750 but received only $350 on October 5. The pending time was reasonable, even if slightly longer than the stated three business days. Our email inquiry went unanswered for a full day, and we subsequently turned to Live Chat for help. They explained this: maximum payout amount and approval times are determined by the Customer Level that depends on a range of factors, including reputation with El Royale, credit scores, deposit type and frequency, duration and outcome of gaming sessions, adopted payout methods, the frequency of reversing payouts and membership duration.

Finally, tt took El Royale Casino around 3 weeks to pay the requested amount of $750 in full – in two installments on September 30  and October 12.

To read the full El Royale test report, click HERE.

Games

El Royale features a variety of games developed by RealTime Gaming, one of the oldest software developers in the business. Most players prefer platforms with a wide variety of products from multiple providers, however RTG is usually the software of choice for many US-oriented gaming sites and strives to create more high-quality modern titles, optimized for mobile, available for instant browser play, with new generation gamification features, progressive jackpots and other trending mechanics.

The lobby is certainly not the largest around, but the offering is diverse enough to allow for a satisfying experience, with customers able to switch between classic and advanced fruit machines, card games and live dealer products.

Slots: Trigger Happy, The Mariachi 5, Dragon Fire, Storm Lords, 777, Asgard, Ancient Gods, Achilles, Cash bandits 2, Caesar’s Empire, Bubble Bubble, I Zombie, Lucha Libre 2, Kung Fu Rooster, Panda Magic, Scuba Fishing, Stardust, Secret Symbol, Popinata, Coat of Arms, Coyote Cash, Diamond Dozen, Crystal Waters, Dream Run, Eternal Love, Football Frenzy, Food Fight, Gemtopia, Cleopatra’s Gold, Bigshot.

Table games: Baccarat, 21 Blackjack, Caribbean Draw Poker, Craps, Caribbean Stud Poker, European Roulette, 21 Face Up, European Blackjack, Let ‘Em Ride, Pai Gow Poker, Match Play 21, Red Dog, Pontoon, Super 21, Tri Card Poker, Vegas Three Card Rummy, War, Suit ‘Em Up 21 Blackjack, Texas Hold ‘Em, Aces & Eights, All American Poker, Deuces Wild, Double Jackpot Poker.

Mobile Overview

Upon loading the site, you will find it obvious that the operator takes mobile-first approach with a simplified, minimalist interface which accomplishes two things: easy and quick navigation, and a seamless portable device functionality.

In an increasingly busy world and modern lifestyle, we want to save time and jump straight into gaming at home or on the go while enjoying the same high quality on both desktop and mobile casino clients.

Mobile Games

The entire library is mobile-friendly and optimized for iOS and Android devices. Players report a very functional and highly enjoyable smartphone gameplay across the library.

Loyalty Program

Quid Pro Quo is the underlaying motto that reflects a fair, reciprocal relationship between aspiring patrons and the casino VIP management.

What this means is that there is a distinct correlation between the involvement and activity of players and the kind of perks they receive.

Deposit and wager often, be active as often as you can afford, and play according to the rules to ascend the reputation ladder and become eligible for a wide variety of benefits.

Conclusion

The positive aspects of El Royale Casino are numerous. From excellent promotional offering and loyalty rewards to a globally-focused, US-friendly outlook, there are great perks to being their long-term patron.

However:

Delayed payouts and the risk of reversing withdrawals to continue playing is a potential red flag. Let’s hope the operator will look into this issue and reconsider whether or not this strategy is the right move in a difficult process of building a trustworthy gaming site.

Helpful Links

Down to Brass Tacks

El Royale Casino is rated 1486 of 1624 casinos reviewed with a score of 2.2 out of 5 after 154 votes and it has 943 Slots offered from BetSoft, Rival, saucify and 13 others with an average rating of 3.7 out of 5 after 36841 votes.

No Deposit Codes

LCB50ROYALE

El Royale Casino Video Review

Advantages

  • Loyalty program and Comp Points
  • Daily bonus offers for active players
  • Bitcoin-friendly
  • Several promotional packages for new players
  • Monthly campaigns

Disadvantages

  • Winnings paid in installments prolong the time it takes to receive full payments
  • BTC payouts may take up to 3 days to complete
  • Customer support via e-mail is slow to respond
  • ID verification can take longer than necessary
  • The minimum withdrawal limit is high
Nina profile image
Nina Last Updated 2024-05-30

Introduction

Founded in 2020, El Royale Casino bears the name of a shady hotel once owned by Frank Sinatra. It was a place of many mysteries and wild stories of far out events fueled by hedonism and the underworld undertakings of the rich and famous.

It won’t take you long to guess that the inspiration behind the site’s appearance and aura comes from the unforgettable New York city during the Roaring 20s…

…and the unique aesthetic of the Prohibition era, particularly the entertainment and nightlife of the Big Apple – glamorous parties, smooth jazz and gambling.

While you might expect the design to fully reflect the glitz and glam aspect of this era, it is actually dialed down quite a bit and features a simple, minimalist interface that lends the mobile version the same straightforward functionality of its desktop counterpart.

A great feature for the busy player…

…the casino combines gaming on the go and user-friendly design so that you can spend less time on formalities and more on actually enjoying the games: video slots, table games and live dealer provided by the ever-popular RealTime Gaming.

RTG software is one of the oldest and most popular casino games developers in the industry, and a top pick among the US-friendly software companies.

Welcoming a significant player base from the United States, El Royale conveniently offers Bitcoin among other banking methods, allowing for more practical transactions to and from the casino without necessarily having to resort to third-party financial institutions.

IMPORTANT to note:

While the operator maintains an all-around decent service and doesn’t deviate much from any other reputable RTG-powered platform…

patrons do complain about the cash-out times which seem to be longer than necessary, BTC payments included.

After conducting a research to check the validity of these claims, we were able to confirm that slow payments are indeed one of the major downsides of playing at El Royale.

 For a site that boasts such positive player reviews…

…detailed payouts are a serious disadvantage and warrant looking into the issue:

  • Why they happen often enough to cause concern among the player base
  • Are there any countermeasures to employ or ways to remedy the ongoing issues
  • Are slow withdrawals a repeating, all-pervasive problem and if so, should LCB feel obliged to inform active and future patrons?

Here, we bring you a brief overview of our findings below. You can read a detailed account of our own experience at El Royale HERE.

As explained in the report article…

…the casino reserves the right to divide payouts into smaller installments, however no upper or lower limits are determined beforehand. The payout process, as well as the size and number of installments depend entirely on the judgement of the management and players’ status at the time payouts are about to be processed. Although this is stated in the T&Cs, this doesn’t alleviate potential issues…

 …since even the smallest sums ($1000 and below) are subject to this rule.

What happens when winnings are paid incrementally instead of in one lump sum?

First, the time it takes to receive a full payment is significantly prolonged (each incremental payment seems to take about a week to process), but even more concerning is the fact that players are able to reverse withdrawals during this pending period.

It is tempting to exchange the frustration of waiting, for another chance to win more money. It is a clever tactic more and more casinos use to get players to bet continually until a very high prize is won or their entire bankrolls cleared out, forcing them to deposit again.

Players should take heed before depositing at this casino and read our report carefully. You should be able to make an informed decision when betting real money and do so only when fully aware of the downsides.

Tip: All deposit bonuses must be claimed before the customer starts playing with the deposited money.

El Royale Casino Test Report

We decided to test El Royale in 2020 after several players complained about delayed payments at this casino.

Over the course of 3 days – 18, 19 and 20 September 2020. – we played several slot and video poker games with a deposit of $1000 worth of BTC made via Coinbase. The registration and depositing processes, as well as the lobby, are typical of an average RTG-powered operator, with nothing out of the ordinary to report.

Once our balance reached $750, we decided to cash out and on September 20, submitted the documents for verification. However, on September 24, the casino informed us that we had made typos and the logo was not visible on our Account Validation Form.

It took the operator four days to respond in between each of the emails we exchanged in an attempt to correct the errors. Once resolved, we could continue the verification procedure, including one verification call on September 24. Another week passed before the documents were approved, and the withdrawal was made on September 30. Although these delays were partly our fault, we still felt the time it took to verify our identity was longer than necessary.

We sent a withdrawal request for $750 but received only $350 on October 5. The pending time was reasonable, even if slightly longer than the stated three business days. Our email inquiry went unanswered for a full day, and we subsequently turned to Live Chat for help. They explained this: maximum payout amount and approval times are determined by the Customer Level that depends on a range of factors, including reputation with El Royale, credit scores, deposit type and frequency, duration and outcome of gaming sessions, adopted payout methods, the frequency of reversing payouts and membership duration.

Finally, tt took El Royale Casino around 3 weeks to pay the requested amount of $750 in full – in two installments on September 30  and October 12.

To read the full El Royale test report, click HERE.

Games

El Royale features a variety of games developed by RealTime Gaming, one of the oldest software developers in the business. Most players prefer platforms with a wide variety of products from multiple providers, however RTG is usually the software of choice for many US-oriented gaming sites and strives to create more high-quality modern titles, optimized for mobile, available for instant browser play, with new generation gamification features, progressive jackpots and other trending mechanics.

The lobby is certainly not the largest around, but the offering is diverse enough to allow for a satisfying experience, with customers able to switch between classic and advanced fruit machines, card games and live dealer products.

Slots: Trigger Happy, The Mariachi 5, Dragon Fire, Storm Lords, 777, Asgard, Ancient Gods, Achilles, Cash bandits 2, Caesar’s Empire, Bubble Bubble, I Zombie, Lucha Libre 2, Kung Fu Rooster, Panda Magic, Scuba Fishing, Stardust, Secret Symbol, Popinata, Coat of Arms, Coyote Cash, Diamond Dozen, Crystal Waters, Dream Run, Eternal Love, Football Frenzy, Food Fight, Gemtopia, Cleopatra’s Gold, Bigshot.

Table games: Baccarat, 21 Blackjack, Caribbean Draw Poker, Craps, Caribbean Stud Poker, European Roulette, 21 Face Up, European Blackjack, Let ‘Em Ride, Pai Gow Poker, Match Play 21, Red Dog, Pontoon, Super 21, Tri Card Poker, Vegas Three Card Rummy, War, Suit ‘Em Up 21 Blackjack, Texas Hold ‘Em, Aces & Eights, All American Poker, Deuces Wild, Double Jackpot Poker.

Mobile Overview

Upon loading the site, you will find it obvious that the operator takes mobile-first approach with a simplified, minimalist interface which accomplishes two things: easy and quick navigation, and a seamless portable device functionality.

In an increasingly busy world and modern lifestyle, we want to save time and jump straight into gaming at home or on the go while enjoying the same high quality on both desktop and mobile casino clients.

Mobile Games

The entire library is mobile-friendly and optimized for iOS and Android devices. Players report a very functional and highly enjoyable smartphone gameplay across the library.

Loyalty Program

Quid Pro Quo is the underlaying motto that reflects a fair, reciprocal relationship between aspiring patrons and the casino VIP management.

What this means is that there is a distinct correlation between the involvement and activity of players and the kind of perks they receive.

Deposit and wager often, be active as often as you can afford, and play according to the rules to ascend the reputation ladder and become eligible for a wide variety of benefits.

Conclusion

The positive aspects of El Royale Casino are numerous. From excellent promotional offering and loyalty rewards to a globally-focused, US-friendly outlook, there are great perks to being their long-term patron.

However:

Delayed payouts and the risk of reversing withdrawals to continue playing is a potential red flag. Let’s hope the operator will look into this issue and reconsider whether or not this strategy is the right move in a difficult process of building a trustworthy gaming site.

Helpful Links

Down to Brass Tacks

El Royale Casino is rated 1486 of 1624 casinos reviewed with a score of 2.2 out of 5 after 154 votes and it has 943 Slots offered from BetSoft, Rival, saucify and 13 others with an average rating of 3.7 out of 5 after 36841 votes.

No Deposit Codes

LCB50ROYALE
  • Jurisdictions:
  • Download Available: No
  • Sister Casinos:
  • min deposit: $20 (Bitcoin)/$30 (Credit/Debit Cards)
    F--
  • min withdrawal: $150
    F--
  • Cashout Limit:

    $2,500 per transaction (This limit can be adjusted by the Casino, according to the Customer Level)

    F--
  • Currencies:
  • cashout times:

    KYC: 2-3 business days

    Bitcoin: 1-3 business days

    Credit/Debit Cards: 3-5 business days

    Wire Transfer: 5 business days

    F--
  • Banking:
    deposit
    withdrawal

    Banking services Flexepin, Interac and Neosurf are not available for Players from Virginia, click here to find out why

  • Players from Virginia are restricted to play games released by Spadegaming, to find out why click here

  • languages:
  • Live Games: Yes
  • Live Chat: Yes
  • Email:

    assistance@elroyalecasino.com

    validation@elroyalecasino.com

  • Telephone:

    +61 1300 924 017

    +1 850 400 3297

  • Withdrawal Lock: No
  • Manual Flush: No

KYC Documents

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Selfie with ID documents
  • Time for document verification: 2 days - 3 days
Documents may be submitted:
El Royale Casino

El Royale Casino Activity

partysl8

partysl8 rated a casino

us 25 days ago
El Royale Casino
El Royale Casino

2.1 / 5

113 27.5 K
korin jones

korin jones added a favorite casino

us 1 month ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
Ziggy Sollenberger

Ziggy Sollenberger added a favorite casino

1 month ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
ana0206

ana0206 added a favorite casino

rs 2 months ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
Mickey090460

Mickey090460 added a favorite casino

de 3 months ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
Yan Hodlevskiy

Yan Hodlevskiy added a favorite casino

3 months ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K

Player Reviews

2.2/5

  • terrible
  • dislike
  • average
  • OK
  • liked it
  • awesome!

El Royale Casino Video Review

Advantages

  • Loyalty program and Comp Points
  • Daily bonus offers for active players
  • Bitcoin-friendly
  • Several promotional packages for new players
  • Monthly campaigns

Disadvantages

  • Winnings paid in installments prolong the time it takes to receive full payments
  • BTC payouts may take up to 3 days to complete
  • Customer support via e-mail is slow to respond
  • ID verification can take longer than necessary
  • The minimum withdrawal limit is high
  • Jurisdictions:
  • Download Available: No
  • Company: Operated By Wonder Play Company N.V.
  • Sister Casinos:
  • min deposit: $20 (Bitcoin)/$30 (Credit/Debit Cards)
    F--
  • min withdrawal: $150
    F--
  • Cashout Limit:

    $2,500 per transaction (This limit can be adjusted by the Casino, according to the Customer Level)

    F--
  • Currencies:
  • cashout times:

    KYC: 2-3 business days

    Bitcoin: 1-3 business days

    Credit/Debit Cards: 3-5 business days

    Wire Transfer: 5 business days

    F--
  • Banking:
    deposit
    withdrawal

    Banking services Flexepin, Interac and Neosurf are not available for Players from Virginia, click here to find out why

  • Players from Virginia are restricted to play games released by Spadegaming, to find out why click here

  • languages:
  • Live Games: Yes
  • Live Chat: Yes
  • Email:

    assistance@elroyalecasino.com

    validation@elroyalecasino.com

  • Telephone:

    +61 1300 924 017

    +1 850 400 3297

  • Withdrawal Lock: No
  • Manual Flush: No

KYC Documents

  • ID card, passport, driver's license
  • Proof of address
  • Proof of payment method ownership
  • Selfie with ID documents
  • Time for document verification: 2 days - 3 days
Documents may be submitted:
El Royale Casino

El Royale Casino Activity

partysl8

partysl8 rated a casino

us 25 days ago
El Royale Casino
El Royale Casino

2.1 / 5

113 27.5 K
korin jones

korin jones added a favorite casino

us 1 month ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
Ziggy Sollenberger

Ziggy Sollenberger added a favorite casino

1 month ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
ana0206

ana0206 added a favorite casino

rs 2 months ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
Mickey090460

Mickey090460 added a favorite casino

de 3 months ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K
Yan Hodlevskiy

Yan Hodlevskiy added a favorite casino

3 months ago
El Royale Casino
El Royale Casino

2.2 / 5

113 27.5 K

Player Reviews

2.2/5

  • terrible
  • dislike
  • average
  • OK
  • liked it
  • awesome!
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