Players can expect slow payments, low cashout limits ( $300 installments ) and slow response from customer support. LCB tested their withdrawal process and faced many issues, full story HERE.
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Member's feedback (113)
bufallocricket 9 months ago Sr. Newbie
0.6 / 5
This casino sucks plain and simple. Hopefully this is the last round of places running a crappy operation on top of old tired games with zero differentiation from far better competitors like Yabby and Casino Extreme. Avoid this one at all costs.
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seansen 10 months ago Sr. Newbie
0.6 / 5
pretty garbage, minimum withdrawal is 100 and takes forever, support is worthless and their president sent threatening emails when I told them I was going to dispute the charge because they were't sending me my money, never again
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Tellie0011 1 year ago Sr. Newbie
0.3 / 5
Worst of the worst ! Untrustworthy site! The live chat is a joke as well. Do not trust this site with any amount of time, I will never play there again, not even with a free chip, not worth it at all. That’s just my personal opinion based off my own experience!
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Neoborn 1 year ago Newbie
0.5 / 5
Didn't have a chance, bonus said I've played it before but none from household have ever tried playing here, tried another email and address same thing.. so pass..
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tuffin 1 year ago Newbie
2.5 / 5
The game play is just shit! Nothing exciting happening nboring casino doesn’t keep me interested.
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Aileen Dodge 1 year ago Full Member
Just your average RTG slots casino. I used the ND bonus and had fun playing the first game GemTopia or some such name! LMAO It played really well I won enough to go on and play a few other favorite RTG slots. That is all I can really say about this casino. I didn't make a deposit and didn't win enough to claim with the...
Just your average RTG slots casino. I used the ND bonus and had fun playing the first game GemTopia or some such name! LMAO It played really well I won enough to go on and play a few other favorite RTG slots. That is all I can really say about this casino. I didn't make a deposit and didn't win enough to claim with the usual high wager requirements placed on the FS bonuses.
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ericadawn11-0 2 years ago Full Member
0.5 / 5
I can’t believe these people arent behind bars this place is nothing but a scam I don’t I wouldn’t doubt it if any other games were fake I don’t know if anyone has ever gotten a Cash out from them I’m sure there are at least a couple or they wouldn’t still be in business but don’t spend your money here
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CélineLuka321 2 years ago Newbie
3.2 / 5
Nice offers, easy payment, and competent support … just the downside for the diversity of games …
Offres sympa, paiement facile, et support compétent … juste le bémol pour la diversité des jeux …
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commfloor85 2 years ago Newbie
1.7 / 5
slow withdrawals...delay tactics. games are fun but trying to collect winnings is a headache
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Dodger G 2 years ago Sr. Newbie
2.4 / 5
Deposited and played it fast. Put in for a deposit code for some spins and never got them nor did they contact me back ever. They have great games and all that I'll try again when I see the ratings start to go up
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Neoborn 2 years ago Newbie
0.5 / 5
Yet another RTG wish these would slow down and stop popping up like jack rabbits and the no deposit bonuses just get worse as they go yet again lower than required deposit pretty much meaning the time you will play here is always going to equal them winning over you, pass..
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campria82 2 years ago Jr. Member
2.7 / 5
idk why but this site seemed to classy for me or high class maybe im using the wrong words or should i say sophisticated like your really there to win not just play amd relax but its seems real and legit but i wish you all the luck
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Randy White 2 years ago Full Member
3.2 / 5
El Royale does not stand out from the other RTG casinos of its kind. In my opinion the cashout process takes too long and that is super high on my list of priorities
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Jess Streeter 2 years ago Sr. Newbie
2 / 5
Initially I registered an account here because of an awesome incentive sign up bonus, (which was over a year ago). I have since made several deposits with this establishment over the last 12 months. I usually get to play awhile on a minimal deposit because they always have some sort of promo to boost your bankroll (lol)....
Initially I registered an account here because of an awesome incentive sign up bonus, (which was over a year ago). I have since made several deposits with this establishment over the last 12 months. I usually get to play awhile on a minimal deposit because they always have some sort of promo to boost your bankroll (lol). Last month I tried to make a small withdrawal just to see if they were a legitimate casino. After three weeks of trying to get paid, I said forget it and burned it all back. Mind you the requested withdrawal amount was only $200! Warning … I would not play here because it’s not worth the headache!
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Ernesto Gonzalez 2 years ago Newbie
1.7 / 5
did not get to try the bonus but its ok. the casino was fair. i would visit if i had a good bonus for it service is slow games r all good but overall just ok so members u want go ahead if u dont u aint gonna miss out lol jk its ok try it for yourself
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shhh01 2 years ago Newbie
3.5 / 5
I think it's an alright casino site. However, I would say that you should at least try it out sometimes with the games this adequate. I will say that it deserves a second chance, but I won't expect too much when playing. The best word to describe it is: Functional. It's highly functional and you can find enjoyment out of...
I think it's an alright casino site. However, I would say that you should at least try it out sometimes with the games this adequate. I will say that it deserves a second chance, but I won't expect too much when playing. The best word to describe it is: Functional. It's highly functional and you can find enjoyment out of it. I guess you can use the word mediocre as well if you want to. Other than its plainly average games, you can definitely find enjoyment still.
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BeGavin02 2 years ago Full Member
3.2 / 5
El royale is very similar to other RTG casinos with long verification times. It is also disappointing that crypto withdrawals also tend to take a day or two which seems to be a delaying tactic for players to play back any pending withdrawal. All documents have been sent and waiting to be verified now which seems to be quite...
El royale is very similar to other RTG casinos with long verification times. It is also disappointing that crypto withdrawals also tend to take a day or two which seems to be a delaying tactic for players to play back any pending withdrawal. All documents have been sent and waiting to be verified now which seems to be quite a long process. Decent game variety and simple site navigation with some good promotions on offer. Would have been great if KYC and withdrawals were processed quicker though.
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Typical123 2 years ago Newbie
0.1 / 5
One of my very first experiences with a deposit I did on El Royale due to an incredible amount of good advertisements and reviews I saw for them before I figured out how to find good casinos. I hit a max win on Henhouse for 2k, and went to try and submit a withdrawal. Went through the weeks long verification process that...
One of my very first experiences with a deposit I did on El Royale due to an incredible amount of good advertisements and reviews I saw for them before I figured out how to find good casinos. I hit a max win on Henhouse for 2k, and went to try and submit a withdrawal. Went through the weeks long verification process that I never got completed due to how long it was stalled and the complete lack of response/feedback from live support and email support. Eventually I played off the balance and vowed never to play here again. Can't and won't recommend.
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Ladywinz 2 years ago Newbie
2 / 5
Very similar to Las Atlantis only has very high wagering match offers, high min deposit and not much excitment or variety. I would play elsewhere
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topdog1417 3 years ago Newbie
2.1 / 5
Didnt like that , after i won , i was delayed in the validation. seemed shady to me, i wont deposit again. save yourself the trouble, and find somewhere else to play. i dont agree, with anything less then a same day payout. especially if depositing crypto . goodluck everyone, win big!
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Zakdu1070 3 years ago Sr. Newbie
1 / 5
The most rotten casino I've ever seen I do not recommend it whether it's bonuses or machines it's totally zero
Casino les plus pourri que j'ai jamais vu je le deconseille que ce soit les bonus ou les machine c'est totalement zero
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TopOnePartners 3 years ago Casino Rep
4.5 / 5
Hello CashIsKing, Thank you for your feedback. Please be informed that KYC validation of your account is a one-time procedure which guarantees funds will be received on time and with no bounce backs. Sometimes it might take longer than stated time frames in case of any documents being missing at first. I’ve been in...
Hello CashIsKing, Thank you for your feedback. Please be informed that KYC validation of your account is a one-time procedure which guarantees funds will be received on time and with no bounce backs. Sometimes it might take longer than stated time frames in case of any documents being missing at first. I’ve been in touch with a casino representative regarding the matter and was informed that your account has been already approved for Payouts so you are welcome to proceed with Payout request through the website. Should you have any questions please let me know. Thanks, Daniel
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Sydney 3 years ago Almighty Member
4.2 / 5
@ CashIsKing - please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.
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In2Deep 3 years ago Jr. Member
1.1 / 5
Very shady tactics when going through the withdrawal process. I am facing these issues now with the back and forth emails of the verification forms either not done correctly (supposedly) or them not receiving them. It’s very frustrating when you’ve had to jump through hoops when you know they’ve received the required documents...
Very shady tactics when going through the withdrawal process. I am facing these issues now with the back and forth emails of the verification forms either not done correctly (supposedly) or them not receiving them. It’s very frustrating when you’ve had to jump through hoops when you know they’ve received the required documents but they want t continue to waste time hoping you’ll play out the money you want to withdraw. I’ve been trying to withdraw over $2000 and has been almost a month.
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In2Deep 3 years ago Jr. Member
1.1 / 5
Delayed payouts (WARNING) Extended verification process and possible splint withdrawal winnings.
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Hairflair 3 years ago Sr. Newbie
5 / 5
I enjoy playing at El Royale Casino. It did take a while to get the verification approved but after that I received my winnings within 2 days after they approved my withdrawal request. I don’t think that’s too bad compared to some of the casinos I’ve read about. Customer service is always good and I have always had personal...
I enjoy playing at El Royale Casino. It did take a while to get the verification approved but after that I received my winnings within 2 days after they approved my withdrawal request. I don’t think that’s too bad compared to some of the casinos I’ve read about. Customer service is always good and I have always had personal hosts email me with bonuses added to my account when I have earned them. I have cashed out 3 times with very good winnings. I want to make sure that El Royale gets credit for what they do. I’ve never had to wait more than a day for an email response and they never have tried to avoid me. Thanks LCB
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Kellie072087 3 years ago Full Member
2.7 / 5
Never had a win here and took forever to get verified if I were to win ...bonuses could be better they never send free promos
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elisangela15 3 years ago Newbie
4.2 / 5
hi el royale casino took 5 business days to verify my document and process the payment and this is very positive ... they are trying to improve and it shows that the casino management is working to this... this is the way..
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Brandonjxn3s 3 years ago Sr. Newbie
4 / 5
A great Casino definitely has everything you want in what to look for in a casino. Customwr service. Games. Graphics. Amd the rewards are definitely recommended. Highly recommend this casino
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ottertaneda 3 years ago Full Member
2.5 / 5
I'm very indifferent with El Royale. Since I was removed from one of its sister sites.. after I had made my deposit, I tried to get verified. Only to be told I'm banned, and I was not getting my funds back. When I hadn't even asked for a withdrawal. My issue was from the family of casinos being kinda shady with the rhyme...
I'm very indifferent with El Royale. Since I was removed from one of its sister sites.. after I had made my deposit, I tried to get verified. Only to be told I'm banned, and I was not getting my funds back. When I hadn't even asked for a withdrawal. My issue was from the family of casinos being kinda shady with the rhyme and reason behind the blocking of my acount. I will say, the bonuses were pretty amazing though
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dangeraut 3 years ago Jr. Member
3.9 / 5
good design a lot of slots unfortunately there was registration before I met this forum on the net. I remember that I received a bonus without a deposit. But I didn’t make a deposit. But now I installed this brand here and as I remember the impressions were pleasant.
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Joseph22817 3 years ago Newbie
2.3 / 5
This site is ok but don't expect any no deposit bonus after the sign up, once you've done that it's deposit bonus only no matter what loyalty level you reach
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Candice Razo 4 years ago Newbie
5 / 5
I just joined last month, so I am excited to see what El Royale has to bring in terms of fun and giant winnings, lol! The site seems super updated, very up to date. It is really a great place compared to a whole lot of the other Real Time Gaming casinos out there.
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jonnypags 4 years ago Jr. Member
4.3 / 5
Had a good time and it worked out well but I screwed it all up. I think I really could have cashed out the max amount if I was more careful. I actually know I could have, but sometimes I just can't stop myself from continuing to play even though I know I can't win anymore than I already have.
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello kc1015, Thank you for your feedback. As per casino's T&C the company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees...
Hello kc1015, Thank you for your feedback. As per casino's T&C the company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees in their sole discretion. As casino uses international processing companies, there might be some fee charged on top of your deposit. Unfortunately, I wasn't able to locate your gaming account with us by details available, so I'll gladly look into the matter if you send me the username account was registered with. Hello cobra, Thank you for your feedback. Please try to enter Cash Bandits 3 game one more time with Google Chrome or Firefox browsers. There are specific games that may require the flash player being installed on your computer, however for Cash Bandits 3 it is not the case.It has been tested numerous times by RTG and ourselves, and works well with both desktop and mobile browsers. Thanks, Daniel
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Walter Hurtado 4 years ago Newbie
3.2 / 5
I like this casino. It has a good selection of RTG Games and it has good no deposit bonuses. I need to win to see how long withdrawal times are
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kc1015 4 years ago Newbie
Made a first time deposit of $100 here play was fair .. I did win a few times I just don't cash out unless I win a $1000 or more, I have a serious gambling issue.My problem with EL royale casino is deposit issue out of the 5 casinos I've deposited into El Royal was the only casino that charged me $14.83 so my charge on...
Made a first time deposit of $100 here play was fair .. I did win a few times I just don't cash out unless I win a $1000 or more, I have a serious gambling issue.My problem with EL royale casino is deposit issue out of the 5 casinos I've deposited into El Royal was the only casino that charged me $14.83 so my charge on card was $114.83 all the other casinos didn't charge one extra penny. I called bank and they said it wasn't them that charged me so when I contacted El Royale about it they didn't remove the 14.83 she just said here's a 40 free chip which was nice but now I don't want to deposit there anymore because I don't want to get charged extra money. So that's my review but all and all I like casino about the same as others just need to fix deposit issue. Thanks
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cobra 4 years ago Sr. Member
0.5 / 5
Just dep here and so far site has crashed 4 times as im playing. Ive tried firefuck ,crome,edge and im still getting video errors. Any idea? So far Worst site ive been on Well that was a waist of money.Cash bandents 3 dont like my pc for some reason.So had to play on my phone.Never saw that bank robber again when i went...
Just dep here and so far site has crashed 4 times as im playing. Ive tried firefuck ,crome,edge and im still getting video errors. Any idea? So far Worst site ive been on Well that was a waist of money.Cash bandents 3 dont like my pc for some reason.So had to play on my phone.Never saw that bank robber again when i went to my phone. What a joke
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Neph 4 years ago Sr. Newbie
El royale is definitely one of the best. i was skeptical at first but i did receive my first cashout and have another one pending. it only took 4 days for my first payout. The staff is super helpful and they are pretty generous with the free chips when you call in. Very Happy so far!!
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Claude50 4 years ago Newbie
4 / 5
The same as the others RTG casino... the playthrough is too High, otherwise, nothing To say
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Roxid108 4 years ago Sr. Newbie
4 / 5
They will give you a 40$ chip (a few different options available) which allows you a decent chance to win the maximum allowed; the max is usually 10times unless otherwise stated-but for your welcome chip its 100$. The color purple is a nice touch, as it really adds to the definition of “royal”. I recommend at least trying...
They will give you a 40$ chip (a few different options available) which allows you a decent chance to win the maximum allowed; the max is usually 10times unless otherwise stated-but for your welcome chip its 100$. The color purple is a nice touch, as it really adds to the definition of “royal”. I recommend at least trying this casino.
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Dawnelle Irwin 4 years ago Newbie
3.7 / 5
Nothing special but not a bad casino. I've never won playing here so I don't spend money here anymore.
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maiwen63 4 years ago Super Hero
5 / 5
I only played once at this casino after I registered, it was with a no deposit bonus. won nothing but I spent a good time trying several slots. seems a good casino to me. I hope to make my first deposit soon.
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Robbynish 4 years ago Newbie
Another RTG casino.. but WAIT!! This one is PURPLE!!! Biased a bit perhaps but I was in love with the feel and look of this casino from the landing page on- the mellow design and cool colors felt great and made me want to stay longer. :D I didn't cash out on my welcome bonus but chat was helpful and friendly. Overall...
Another RTG casino.. but WAIT!! This one is PURPLE!!! Biased a bit perhaps but I was in love with the feel and look of this casino from the landing page on- the mellow design and cool colors felt great and made me want to stay longer. :D I didn't cash out on my welcome bonus but chat was helpful and friendly. Overall a positive playing experience and I will definitely be back again soon.
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barsalou6 4 years ago Jr. Member
Real time gaming woohoo I can barely contain my excitement but now they do offer bonuses and I'm nice layout, easy on the eyes and I repeatable it comes to payoffs which is the most important thing, ask anyone who actually cares about their money that they're wagering with hopes to get over on the house.
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Sydney 4 years ago Almighty Member
4.2 / 5
@ regkilla - could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your registration issue.
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regkilla 4 years ago Jr. Member
Very disappointed. Tried to register so I could claim bonus. Took my info on the sign up form but when I hit complete button, the site would not connect. Tried chat and they said to clear cookies, cache and I did that. Still would not work.I guess I wont be playing there. I am in the US.
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Mws813p45 4 years ago Sr. Newbie
Okay I cashed out yesterday on a deposit bonus and the bonus amount was automatically taken out of my withdrawal. I don’t remember this being the case before. I think this may be a new Policy and players should be aware
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Brent Woodman 4 years ago Newbie
2.3 / 5
Pretty generic casino not much of a selection of providers that I like anyways but definitely worth a shot! Some good bonuses
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MissMacke 4 years ago Newbie
2.9 / 5
Nice bonus... I don't think it's so clear when it comes to choosing games... Still a nice pastime...
Netter bonus... Finde es allerdings bei der spielewahl nicht so schön ubersichtlich... Trotzdem ein netter zeitvertreib...
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Hellzbellz21 4 years ago Sr. Newbie
Not a big fan of the casino wouldn't let me play the free spin sign up promotion and never got a response from customer support so I haven't gone back.
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Joylouise 4 years ago Newbie
3.3 / 5
I don't mind this casino. I like that it has free bonus all the time and the face that you get sent free bonus all the time for the casino. the only bad thing I don't really like is that there isn't that many games but other then that the casino is pretty good and the fact that you can withdrawal 100 of your winning
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello Wizardhead, The second payment was sent to you on Friday 15th of May in Bitcoin. Total of $2500. Please check it again. Let me know if you wish me to send the transaction ID link. Hello FullStrength, Thanks for your feedback. The wagering requirement for all free bonuses is x50 the bonus amount. Nevertheless,...
Hello Wizardhead, The second payment was sent to you on Friday 15th of May in Bitcoin. Total of $2500. Please check it again. Let me know if you wish me to send the transaction ID link. Hello FullStrength, Thanks for your feedback. The wagering requirement for all free bonuses is x50 the bonus amount. Nevertheless, we have many players who did complete the wagering and cash out the winnings. Regards, Daniel
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james jenicek 4 years ago Full Member
1.5 / 5
Don't waste your time or bother redeeming the free chip or spins. I redeemed in the shop the free spins and won about $24. The rollover amount required was around $930. LOL There is no way you are going to meet that unless you hit one of the jackpots. The max withdrawal amount was like $100 anyway.
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wizardhead 4 years ago Newbie
2.8 / 5
Hi Daniel, unfortunately I’m having even more difficulty. I submitted my next payout request 3 days ago for bitcoin, and I have yet to hear back. I contacted support and now they are saying it takes up to 5 business days for an approval and another 3 business to process a bitcoin withdrawal. It’s already frustrating that...
Hi Daniel, unfortunately I’m having even more difficulty. I submitted my next payout request 3 days ago for bitcoin, and I have yet to hear back. I contacted support and now they are saying it takes up to 5 business days for an approval and another 3 business to process a bitcoin withdrawal. It’s already frustrating that they make you take small payouts, one at a time and wait so long in between. Also, I was told it’s up to 3 business days for approval and now it’s 5? I’m exhausted.
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello siurpriza, Please send me the account where you made a deposit, I will check it asap. At the moment I see that you have 8 accounts with us, and only free bonuses have been previously taken. Regards, Daniel
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siurpriza 4 years ago Newbie
robbers, looking for a reason, looking for a robbery, they don’t give money they won, even they took my deposit for nothing...
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello Wizardhead, I was informed by the Billing department that the first payout for $2500 will be processed today. Please check your inbox for the confirmation from the Billing department. Regards, Daniel
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wizardhead 4 years ago Newbie
2.8 / 5
Thanks Daniel. I received a message this morning that it is now complete and I was able to request a payout. It is unfortunate that the payouts have a limit per transaction but also take 3 days for bitcoin? I have never heard of a reputable casino taking 3 days to process a bitcoin payout, while deposits are instant. My...
Thanks Daniel. I received a message this morning that it is now complete and I was able to request a payout. It is unfortunate that the payouts have a limit per transaction but also take 3 days for bitcoin? I have never heard of a reputable casino taking 3 days to process a bitcoin payout, while deposits are instant. My hope is that because I have already experienced so much trouble and it took 9 days to validate my information, that they will consider expediting my payout. Mainly I want to verify that it’s all legit before I return to spending money. Like I said, I’ve been happy with the winnings, but not happy with the support and would like some trust rebuilt. Thanks for all your help and for looking into it. I really appreciate your responsiveness.
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello Wizardhead, Thanks for your request. Sorry for the inconvenience caused. I will check it with the Billing department and update you on it soon. At the moment I can see that you have zero withdrawals yet and a total deposits amount of $1141. I will get back to you shortly. Regards, Daniel
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Sydney 4 years ago Almighty Member
4.2 / 5
@wizardhead - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
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wizardhead 4 years ago Newbie
2.8 / 5
While I have had a very good winning experience at El Royale, the account validation process has been very, very long and painful. I could not begin to explain all the back and forth, but I will just say that they told me up to 3 business days to validate my documents and it has been over a week and I have been asked to...
While I have had a very good winning experience at El Royale, the account validation process has been very, very long and painful. I could not begin to explain all the back and forth, but I will just say that they told me up to 3 business days to validate my documents and it has been over a week and I have been asked to resubmit the same information multiple times. After 3 days I went on chat and they told me 24 more hours. Then the next day after no response I asked chat again and they said “24 MORE hours”. Also, Their chat support has made me wait up to 30 minutes in between responses. This frequently means the chat times out and then I have to start all over with a new agent. And when I finally do get a response, they can’t help at all because they “can’t contact the billing department from their end”. The other trouble is that when I replied to the email I sent with my documents, asking for an update, I’m told it “reset the process and knocked me back to last in the queue and started the processing time all over again”. The reason I replied was because the chat support told me to send them and email asking for an update. Well that screwed me. Anyway I talked to a manager on chat who seemed very helpful and understanding and said he was escalating my issue but that no one would respond until Monday. This morning (Saturday), I got a response from the validation team - I thought...”Ureka! This painful process is finished”....but NO. They asked me for my bitcoin wallet over email - and I had already sent them that email!! This is the second or third time they asked me for the same information. They must be keeping track of this on post it notes and not have any actual system to show what’s already been done.....I am very empathetic because I actually run a support team for a software company myself. But what makes a good support person is that they have great response time and recognize when someone is trying to give their business money. They do anything they can to help or at least they manage expectations and follow through on what they say they’ll do. Here’s the kicker - I’ve spent THOUSANDS with them so far. And they’re not at all concerned about losing my business. If someone would just take the reigns and finish the process to validate my account so I know it’s secure, I would fe comfortable spending more money. But it’s like they don’t even like money ?! I just wish they could help me and continue to get my business.
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Miguel23 4 years ago Newbie
3.3 / 5
Same rtg casino as the rest, but played here for a while on the free spins. Haven't deposited yet but I might. The promos kinda suck with the max cashout
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Joseph22817 4 years ago Newbie
2.3 / 5
So the games are good as RTG always are, the bonuses are very particular and there's heaps so everyone should find a bonus that suits, the playthrough amounts are sometimes ridiculous tho, for a $50 deposit I got 70 free spins and won 1900 on the spins, my playthrough was over 30 grand so it was kind of a waste, also the...
So the games are good as RTG always are, the bonuses are very particular and there's heaps so everyone should find a bonus that suits, the playthrough amounts are sometimes ridiculous tho, for a $50 deposit I got 70 free spins and won 1900 on the spins, my playthrough was over 30 grand so it was kind of a waste, also the live chat is awful, sometimes a 10 min wait and not even a second response after asking for your accounts username, could be a good site but definitely needs work
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HokeyPokey 4 years ago Newbie
4.6 / 5
i only used the sign up bonus... rtg platform which i have always found easy to use have not yet deposited but with mixed reviews i might wait
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Julie Smith 4 years ago Jr. Member
2.5 / 5
Deposited a couple times. Never won anything. Rtg games which I like. But the blackjack seemed slightly rigged. So many dealer Blackjacks in so few hands isn't fair. Probably wont deposit again.
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dusan mikus 4 years ago Newbie
4.1 / 5
the casino i like the most, also accept players from slovakia and gives them free bonuses
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello Adilifu59, I have contacted the Billing department in regards to your inquiry and have been informed that there might have been a small miscommunication due to the payout method chosen. I have also been informed that the Billing department awaits the Bitcoin wallet to be submitted from your side in order to set...
Hello Adilifu59, I have contacted the Billing department in regards to your inquiry and have been informed that there might have been a small miscommunication due to the payout method chosen. I have also been informed that the Billing department awaits the Bitcoin wallet to be submitted from your side in order to set up your gaming account for payouts. Please check your email box and let us know if there's anything else I could help with. Regards, Daniel
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Sydney 4 years ago Almighty Member
4.2 / 5
@Adilifu59 - we're sorry to hear that. We've sent an email to the Casino Representative and asked him to check what's going on. Keep you posted.
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blacky777 4 years ago Hero Member
4 / 5
I played the 50 LCB spins and was pretty impressed. I like the RTG platform, so it suited my taste. Of course the casino had all my favorite new games that I had to play on with my free spin winnings, lots fun here at this casino.
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Adilifu59 4 years ago Newbie
I deposited $100.00 (not counting the $9:00+ in transfer fees) using two different debit/credit cards. That same evening I sent my first e-mail containing my personal, banking and credit card information on the validation form that El Royale Casino (ERC) provides. I played their Craps table game, and since that evening...
I deposited $100.00 (not counting the $9:00+ in transfer fees) using two different debit/credit cards. That same evening I sent my first e-mail containing my personal, banking and credit card information on the validation form that El Royale Casino (ERC) provides. I played their Craps table game, and since that evening to this present, 04/18/2020, day, have maintained the same winning account balance of $301.00. Having been told that it takes two day to validate the credit cards and banking information, I called in on 04/03/2020, to question why my ERC account had not been approved for payouts. I was told, that despite my validation forms having the relevant information (username, etc.) I used an e-mail count to send the documents that wasn't associated with my ERC account, and that I needed to re-send the documents using the e-mail account I used when opening my ERC account. I re-sent the documents on 04/03/2020 using the required account. My ERC account still having not been authorized to receive payouts, I called in on 04/06/2020 to inquire about why I could receive payouts. I was told that I included a different e-mail address on/in the completed forms that wasn't the address connected to my account and, that I need to re-submit additional (colored) copies of one of my cards and, the SWIFT/BIC codes. I re-did all of the validation forms, and included the e-mail address used to open my account and, informed ERC that, the attached colored copies of the card in question, were true an accurate copies of the card -- which they had no problem accepting my deposit from. I further reminded them, the validation form require the SWIFT/BIC codes only "IF AVAILABLE". That is, as distinguished from not being able to proceed if certain fields weren't filled-in, one is able to complete the validation forms without filling-in the field request a SWIFT/BIC codes. I stated in that e-mail and all the ones to follow, that I don't have any SWIFT/BIC codes for the bank accounts provided. I called back in on 04/11/2020 and was again told I could not speak with anyone in the Bill Department (where the decision to verify documents and clear accounts for payouts, is made) but that I needed to re-submit my documents and include a copy of the back and front of the same card, and provide the SWIFT/BIC codes for the bank account. Once again, I re-submitted the validation forms and information, using freshly completed documents, with freshly taken "colored" copies of the card in question. I further explained that the attached copies were, again, true an accurate copies of the back and front of the card and, that I do not have any SWIFT/BIC codes -- which the validation forms request, IF AVAILABLE. On 4/13/2020 I received an chain-reply e-mail from ERC (which had all of my prior e-mails attached thereto, except my e-mail of 04/11/2020) requesting the exact same information/documents described above. I replied and asked ERC to disregard my request to add the two bank accounts and card in question, and just use the approved card for deposits and payouts. It should be noted that additional calls had been made throughout this period, however, no manager within the call center was ever available to assist me. A promised call-back from a manager was never received. And, depending on which representative I happened to reach, the Billing Department could or could not be reached to discuss the matter. The one consistent,n I was never abloe to speak with anyone in billing or had authority to do anything. Username: Adilifu59 If anyone read this has any advice about how I might be able to get this matter resolved, short of allowing ERC to just steal, con me out of my money, your assistance will be greatly appreciated.
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Apollinaris 4 years ago Sr. Newbie
2 / 5
Like any other RTG OCasino, the seriousness is questionable, but there are split opinions or always the same evaluation user opinions (of the positive levels) in my opinion, however, not exactly the most trustworthy OCasinos, I have had enough personal experience in this regard, so I can say this can definitely give a real...
Like any other RTG OCasino, the seriousness is questionable, but there are split opinions or always the same evaluation user opinions (of the positive levels) in my opinion, however, not exactly the most trustworthy OCasinos, I have had enough personal experience in this regard, so I can say this can definitely give a real rating. There are games as with all usual RTG's providers.
Show moreWie jedes andere RTG OCasino fraglich also die seriösität aber dazu gibt es ja gespalte meinungen oder immer die gleichen bewertungsuser-meinungen (der Positiven Ebenen) meiner meinung nach jedoch nicht gerade die vertrauenswürdigsten OCasi´s, habe genügen eigen erfahrungen diesbezüglich gemacht so dass ich hierzu definitiv...
Wie jedes andere RTG OCasino fraglich also die seriösität aber dazu gibt es ja gespalte meinungen oder immer die gleichen bewertungsuser-meinungen (der Positiven Ebenen) meiner meinung nach jedoch nicht gerade die vertrauenswürdigsten OCasi´s, habe genügen eigen erfahrungen diesbezüglich gemacht so dass ich hierzu definitiv eine Reale bewertung abgeben kann. Spiele gibt es wie bei allen gewohnten RTG´s anbieter.
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Kape 4 years ago Newbie
3.8 / 5
Nice casino, great design and I like the games too. Support is also easily accessible and 50 FS for registration, great!
Nettes Casino, tolles Design und die Spiele gefallen mir auch. Support ist auch gut erreichbar und 50 FS für die Registrierung, super!
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kat2010 4 years ago Newbie
Didnt get my Bonus, i guess i have already got the Casino Bonus, When, i Sign up a fews Months ago, I would Deposit there
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Zeroninja 4 years ago Newbie
3.8 / 5
I had no luck here, but very friendly customer services and and they offer multiple bonuses.
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janscasino 4 years ago Jr. Member
2.4 / 5
i thought the 35Easter code would be a easter bonus but you have to deposit first since I already used the free bonus blah blah
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Saturnm22 4 years ago Jr. Member
3.8 / 5
just your average rtg casino these casinos are everywhere and their all preety much the same ,except two that offer instant withdraws .
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TopOnePartners 4 years ago Casino Rep
4.5 / 5
Hello Michael, We are sorry for any inconvenience caused. I have sent you a private message. Please let me know if you need any further help. Hello Pete118, In order to redeem "LCB50ROYALE" bonus code new players need to sign up with the link from above. Please let me know your username, I will be glad to help. Kind...
Hello Michael, We are sorry for any inconvenience caused. I have sent you a private message. Please let me know if you need any further help. Hello Pete118, In order to redeem "LCB50ROYALE" bonus code new players need to sign up with the link from above. Please let me know your username, I will be glad to help. Kind Regards, Daniel
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Sydney 4 years ago Almighty Member
4.2 / 5
@Mws813p45 - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
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Mws813p45 4 years ago Sr. Newbie
The jury is still out in this place. I just emailed rep because verification is taking a long time let’s see how he handles it. Fingers crossed they improve and listen
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