ElegantSpins Review

Overview

ElegantSpins Casino is an online casino established in 2024 with a mission to provide the player base with a “quality they deserve”. The operator markets itself as a casino focused on providing an exceptional gaming experience, with promises of quality games, fast withdrawals, and a customer-first approach. They offer a variety of games, including video poker, jackpot slots, and even free spins to enhance the gaming experience. Their mission is centered on understanding player needs and delivering a casino that aligns with those desires. While the platform may offer attractive features on paper, concerns have emerged regarding the actual player experience.

Although having the best intentions in mind, cracks started to form within the community and in the short time of its inception the aforementioned statement proved to be questionable.

At the time of writing this review, this crypto-friendly casino had payout and bonus rules outlined fairly clearly, however they apparently do not stick to these rules. The monthly withdrawal limit is quite low (although the limits are also defined by the player class and can be higher for higher tier VIP members) and players can use Bitcoin, Bitcoin Cash, Tether, Ethereum and other crypto coins to deposit and cashout. The first withdrawal is subject to KYC checks, and there is a one-time deposit wagering requirement before a withdrawal is allowed. As far as bonuses go, there is nothing much out of the ordinary in their terms, but cashing out from bonuses is where players encountered most issues. Bonuses are often a key area where bad casinos can be exposed – even though the bonus terms here are fairly transparent, the operator doesn’t seem to honor the offers altogether.

Starting from the obvious fact that the online site operates under no license, to the abundance of negative comments from players, we didn’t have any other choice but to put the Warning label next to this casino.

If you wish to learn more about why exactly this online gaming site received the warning sign, stick around as we will take a deep dive and present you with some facts we uncovered on in our investigation.

Integrity/Trustworthiness

Right off the bat, we must address the omission of the license. It has become somewhat prevalent in the iGaming community that a large number of online casinos are operating without a license and it is becoming a problem.

Such is the case with this online casino as there simply isn’t any information about the licensing or a visible certificate anywhere to be found on the page. This should be the first red flag as you enter the casino and we strongly advise to always check for the jurisdiction information in the casino terms or simply look for the certificate which should ideally be displayed at the bottom of the page.

We then took a closer look at their terms and found some other notable issues such as wagering requirements being higher in certain cases and/or games or sometimes proving to be too difficult to reach.

-If you are not sure about how the rollover requirements work and what constitutes high wagering requirements, makes sure to follow this link.

There is some vagueness of information regarding what constitutes bonus abuse, which might be a problem for players trying to meet the bonus wagering requirements and attempting to cash out winnings from bonuses.

Why do we say that?

Because there are numerous complaints by the players made in regards to the staff changing the rules at the last moment and even confiscating the winnings, which brings us to the next large segment – Player complaints.

Player Complaints

This online casino has managed to amass a large number of negative comments in a very short time. Some of these complaints revolve around the staff not paying, needlessly delaying payments or even deleting an account. This is just one of the complaints:

“I have yet to see anyone withdraw from them and they did not honor my $250 win or let me withdraw and went as far as erasing the account that I won it on”.

Other, more serious problem here is changing the rules retroactively, where the staff simply change the bonus rules at the last minute and decide not to pay out the winnings. One of the customers had this to say:

“I won 288.00$ and their excuse why they can't pay me is I played the wrong slot machine”

The other player faced the similar issue:

“Once the playthrough was completed, they then claimed the winnings could only be wagered in the game the free spins were issued for, something that was not stated in the bonus terms, and my winnings were now voided from switching game…”

And the forums seem to be riddled with almost the same problems and complaints regarding this online casino.

We even repeatedly tried to contact the casino about these problems, but the staff has failed to participate in the resolution of any submitted complaints.

Conclusion

Having everything above - mentioned in mind, the omission of license, vague terms and unnecessary large rollover requirements and withdrawal amounts, we simply must ask you to avoid this online casino at all costs, as there isn’t anything elegant about it at all. There are plenty of reputable online gaming sites which you can find on our site and we suggest starting out from there. Sometimes, a site looks great on paper and there are no obvious red flags to warn you, that’s why you should always look for first-hand experiences from other players.

You should always remember to check out the licenses and see if the online casino you are interested in has any predatory terms which may affect your experience. Our goal here is to provide the most relevant information and objective opinions about the online gaming sites, so make sure to check out our reviews to prepare yourself before starting the adventure.