GalacticWins Casino Review
NOT ACCEPTED
Players from Virginia are not accepted at this casino
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50% up to
€ 500 + 70 Spins
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lowest WR
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40x(b+d)
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500x(b+d)
blackjack
500x(b+d)
baccarat
500x(b+d)
poker
500x(b+d)
roulette
40x(b+d)
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500x(b+d)
video poker
Wagering Requirements
40xb
slots
Wagering Requirements
40x(b+d)
slots
500x(b+d)
blackjack
500x(b+d)
baccarat
500x(b+d)
poker
500x(b+d)
roulette
40x(b+d)
scratchcards
500x(b+d)
video poker
Wagering Requirements
40x(b+d)
slots
500x(b+d)
blackjack
500x(b+d)
baccarat
500x(b+d)
poker
500x(b+d)
roulette
40x(b+d)
scratchcards
500x(b+d)
video poker
Wagering Requirements
40x(b+d)
slots
500x(b+d)
blackjack
500x(b+d)
baccarat
500x(b+d)
poker
500x(b+d)
roulette
40x(b+d)
scratchcards
500x(b+d)
video poker
Introduction
GalacticWins Casino is an online casino owned and operated by Green Feather Online Limited, a Malta – based company which is licensed to provide gaming services under the license issued of 16 January 2019, by the Malta Gaming Authority…
…with that said, let’s check out what awaits
The team here certainly put a lot of thought on how to greet newcomers and keep the regular clients quite busy. This means that fresh punters will be able to take advantage of an interesting welcoming deal, while regular clients have plenty of fine incentive to look forward to as well as a dedicated loyalty feature for the most eager ones. On top of everything, this casino comes with a well – stocked gaming library to be enjoyed by everyone, but more on these pleasantries in the further text. So, stay tuned…
…now, the webpage
Prepare to take part in a unique space – themed adventure and uncover many mysteries that this final frontier holds!
The overall style of the page gives off a more modern feel, which is further emphasized by the darker color palette and slick lines that provide for easy navigation while proving to be quite pleasing on the eyes.
And as far as layout is concerned
Everything of importance can be found atop of the page, tucked in neatly inside the casinos menu which contains appropriately – marked tabs for easy navigation. Moving past the colorful promotional banner, you will stumble upon a rich gaming library which occupies the bulk of the page and offers just some of the more popular titles you’ll get to enjoy. The bottom contains all the necessary information regarding the casino, which we advise in taking a further look into.
What about the customer support?
If you wish to get in touch with the casino staff, you will be able to choose one of the following methods:
- E – mail contact
- Telephone line
- Live chat feature
We like to advise our readers to go for the 3rd option as it has proven to be faster and more reliable. Should any problems arise, simply look for the hovering chat box icon and you will immediately be redirected to one of the available operators.
It is also a good practice to take a stroll through the casinos FAQ page as it holds plenty of helpful information and starting tips.
Let’s take a look at their promotions
As we mentioned above, fresh punters will be able to take advantage of the welcoming package as soon as they register and place their first deposit…
…but that is not where the fun stops
Since this bonus can be claimed in succession, on your 2nd and 3rd deposit as well.
For the more regular clientele, this casino has prepared an abundance of goodies like casino spins, weekly and weekend incentives, high roller treats as well as a “Pick My Bonus” feature to further ease things around…
…make sure to check out all of the mentioned pleasantries in the “Promotions” tab.
Tip: Certain Promotions are not available if a deposit is made using Skrill, Neteller and Ecopayz payment methods.
Banking Deposit/Withdrawal
- The casino does not guarantee that all of their payment methods will be available at all times.
- The casino may charge additional fees while processing deposits and withdrawals, which will previously be detailed on the site.
- The casino aims to process withdrawals through players' preferred payment method, but in some cases withdrawals will be processed to a bank account or a bank card in the client's name.
- Casino reserves the right to enforce a minimum withdrawal to a players account.
- Progressive jackpot winnings are exempt from any cashout limitations.
- Maximum monthly cashout is on the lower side.
- Reasonable cashout times.
- The casino reserves the right to administer verification procedures once cumulative withdrawals reach EUR2000.
Games
GalacticWins Casino offers a well – conceived gaming library populated by plethora of interesting games, which come powered by some of the world – leading developers.
Names such as 1x2 Gaming, BetSoft, Evolution Gaming, Wazdan and Microgaming are just some of many which will be responsible for countless hours of great fun….
…so let’s take a look at what they have to offer:
Slots – Bigger Bass Bonanza, Fire In The Hole xBomb, Wolf Gold, Assassin Moon, Mayan Cache, Clovers of Luck, Sweet Bonanza, Poseidon Ancient Fortunes Megaways, Dynamite Riches Megaways…
Table games – American Poker V, Aces & Eights Poker, Turbo Poker, Deuces Wild Poker, French Roulette, Premier Blackjack with Side Bets, Multifire Roulette, 3D Baccarat, Blackjack Multi Hand…
Live Casino – One Blackjack, Side Bet City, Lightning Roulette, Sweet Bonanza CandyLand, Mega Wheel, Dream Catcher, Andar Bahar, Dragon Tiger, Three Card Poker, Fan Tan Live, Power Blackjack…
…and more!
Loyalty Program
This casino aims to reward its most loyal customers hence they came up with an interesting loyalty club…
…but here is the catch
This club is by invitation only, so we cannot provide much more information on the subject. But from what we gathered, here some of the things you can look forward to:
- Personal VIP manager
- Faster withdrawals
- Welcome gifts
- Monthly cashback and gifts
- Highest comp point accumulation and conversion…
…and more, make sure to contact their support to learn if you have what it takes to become a member of this exclusive club!
Mobile Casino
Rest assured that this casino is fully prepared to meet the demands of the current gaming standards. Mobile gamers will have an opportunity to enjoy all of the content regardless of the platform they are currently on (iOS, Android) as well as play the majority of games in their demo versions.
Conclusion
GalacticWins Casino seems to have procured just the right formula on how to attract new clients and keep the existing ones well – entertained.
Starting from an engaging welcoming incentive to a well – thought of promotional plan and Loyalty feature it is safe to say that this casino has it all.
Should they continue on their current path and improve along the way, we might just be seeing them rubbing shoulders with some of the industry’s “top dogs” in the days to come!
Down to Brass Tacks
GalacticWins Casino is rated 662 of 1630 casinos reviewed with a score of 2.9 out of 5 after 38 votes and it has 3142 Slots offered from 1x2gaming, BetSoft, Big Time Gaming and 59 others with an average rating of 3.6 out of 5 after 106942 votes.
Member's feedback (10)
Advantages
- Welcoming package
- Casino spins
- Fine promotional plan
- Excellent gaming portfolio powered by world – leading developers
Disadvantages
- The casino reserves the right to refuse opening an account or to close it at their sole discretion
- The casino reserves the right to block certain accounts from receiving advertised bonuses at their sole discretion, and without any prior notice
- The casino may ask players to provide notarized documents for verification purposes
Introduction
GalacticWins Casino is an online casino owned and operated by Green Feather Online Limited, a Malta – based company which is licensed to provide gaming services under the license issued of 16 January 2019, by the Malta Gaming Authority…
…with that said, let’s check out what awaits
The team here certainly put a lot of thought on how to greet newcomers and keep the regular clients quite busy. This means that fresh punters will be able to take advantage of an interesting welcoming deal, while regular clients have plenty of fine incentive to look forward to as well as a dedicated loyalty feature for the most eager ones. On top of everything, this casino comes with a well – stocked gaming library to be enjoyed by everyone, but more on these pleasantries in the further text. So, stay tuned…
…now, the webpage
Prepare to take part in a unique space – themed adventure and uncover many mysteries that this final frontier holds!
The overall style of the page gives off a more modern feel, which is further emphasized by the darker color palette and slick lines that provide for easy navigation while proving to be quite pleasing on the eyes.
And as far as layout is concerned
Everything of importance can be found atop of the page, tucked in neatly inside the casinos menu which contains appropriately – marked tabs for easy navigation. Moving past the colorful promotional banner, you will stumble upon a rich gaming library which occupies the bulk of the page and offers just some of the more popular titles you’ll get to enjoy. The bottom contains all the necessary information regarding the casino, which we advise in taking a further look into.
What about the customer support?
If you wish to get in touch with the casino staff, you will be able to choose one of the following methods:
- E – mail contact
- Telephone line
- Live chat feature
We like to advise our readers to go for the 3rd option as it has proven to be faster and more reliable. Should any problems arise, simply look for the hovering chat box icon and you will immediately be redirected to one of the available operators.
It is also a good practice to take a stroll through the casinos FAQ page as it holds plenty of helpful information and starting tips.
Let’s take a look at their promotions
As we mentioned above, fresh punters will be able to take advantage of the welcoming package as soon as they register and place their first deposit…
…but that is not where the fun stops
Since this bonus can be claimed in succession, on your 2nd and 3rd deposit as well.
For the more regular clientele, this casino has prepared an abundance of goodies like casino spins, weekly and weekend incentives, high roller treats as well as a “Pick My Bonus” feature to further ease things around…
…make sure to check out all of the mentioned pleasantries in the “Promotions” tab.
Tip: Certain Promotions are not available if a deposit is made using Skrill, Neteller and Ecopayz payment methods.
Banking Deposit/Withdrawal
- The casino does not guarantee that all of their payment methods will be available at all times.
- The casino may charge additional fees while processing deposits and withdrawals, which will previously be detailed on the site.
- The casino aims to process withdrawals through players' preferred payment method, but in some cases withdrawals will be processed to a bank account or a bank card in the client's name.
- Casino reserves the right to enforce a minimum withdrawal to a players account.
- Progressive jackpot winnings are exempt from any cashout limitations.
- Maximum monthly cashout is on the lower side.
- Reasonable cashout times.
- The casino reserves the right to administer verification procedures once cumulative withdrawals reach EUR2000.
Games
GalacticWins Casino offers a well – conceived gaming library populated by plethora of interesting games, which come powered by some of the world – leading developers.
Names such as 1x2 Gaming, BetSoft, Evolution Gaming, Wazdan and Microgaming are just some of many which will be responsible for countless hours of great fun….
…so let’s take a look at what they have to offer:
Slots – Bigger Bass Bonanza, Fire In The Hole xBomb, Wolf Gold, Assassin Moon, Mayan Cache, Clovers of Luck, Sweet Bonanza, Poseidon Ancient Fortunes Megaways, Dynamite Riches Megaways…
Table games – American Poker V, Aces & Eights Poker, Turbo Poker, Deuces Wild Poker, French Roulette, Premier Blackjack with Side Bets, Multifire Roulette, 3D Baccarat, Blackjack Multi Hand…
Live Casino – One Blackjack, Side Bet City, Lightning Roulette, Sweet Bonanza CandyLand, Mega Wheel, Dream Catcher, Andar Bahar, Dragon Tiger, Three Card Poker, Fan Tan Live, Power Blackjack…
…and more!
Loyalty Program
This casino aims to reward its most loyal customers hence they came up with an interesting loyalty club…
…but here is the catch
This club is by invitation only, so we cannot provide much more information on the subject. But from what we gathered, here some of the things you can look forward to:
- Personal VIP manager
- Faster withdrawals
- Welcome gifts
- Monthly cashback and gifts
- Highest comp point accumulation and conversion…
…and more, make sure to contact their support to learn if you have what it takes to become a member of this exclusive club!
Mobile Casino
Rest assured that this casino is fully prepared to meet the demands of the current gaming standards. Mobile gamers will have an opportunity to enjoy all of the content regardless of the platform they are currently on (iOS, Android) as well as play the majority of games in their demo versions.
Conclusion
GalacticWins Casino seems to have procured just the right formula on how to attract new clients and keep the existing ones well – entertained.
Starting from an engaging welcoming incentive to a well – thought of promotional plan and Loyalty feature it is safe to say that this casino has it all.
Should they continue on their current path and improve along the way, we might just be seeing them rubbing shoulders with some of the industry’s “top dogs” in the days to come!
Down to Brass Tacks
GalacticWins Casino is rated 662 of 1630 casinos reviewed with a score of 2.9 out of 5 after 38 votes and it has 3142 Slots offered from 1x2gaming, BetSoft, Big Time Gaming and 59 others with an average rating of 3.6 out of 5 after 106942 votes.
Screenshot Gallery / Last Updated 18-05-2023
- Jurisdictions:
- Download Available: No
- Sister Casinos:
-
min deposit:
€5
A-
-
min withdrawal:
€20
B--
-
Cashout Limit:
€5,000 Monthly
E++ -
Currencies:
-
cashout times:
KYC: within 48 hours
Pending time: 3 business days
E-wallets: Instant
Credit/Debit Cards/Bank Transfer: up to 4 business days
E++ -
Banking:
depositwithdrawal
Banking services AstroPay Card, Boleto Bancario, CASHlib, CashtoCode, eZeeWallet, Flexepin, Help2Pay, Instant EFT, Interac, JCB, Jeton, MuchBetter, Neosurf, NETELLER, OXXO, Pay N Play, Paysafecard, Payz, Pix, Rapid Transfer, Skrill, SPEI, STICPAY and Trustly are not available for Players from Virginia, click here to find out why
-
All Software:
Players from Virginia are restricted to play games released by 1x2gaming, Alchemy Gaming, All41 Studios, Area Vegas, Big Time Gaming, Booming Games, Crazy Tooth Studio, Evolution Gaming, Evoplay, Ezugi, Fugaso, Habanero Systems, Iron Dog Studio, Just For The Win, Microgaming, Neon Valley Studios, Nolimit City, Old Skool Studios, Peter And Sons, Platipus Gaming, playson, Pragmatic Play, RubyPlay, Spinomenal, SpinPlay Games, Spribe, Wazdan and Wishbone Games, to find out why click here
- languages:
- Live Games: Yes
- Live Chat: Yes
-
Email:
support@galacticwins.com
-
Telephone:
+35620341626
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Proof of deposit
- Phone verification
- Notarized documents potentially required
- Time for document verification: 0 - 2 days
Documents may be submitted:
- Via email support@galaxyno.com
- Via dedicated page on the site
Jack and the Beanstalk
4.6/ 5
Immortal Romance
4.5/ 5
GalacticWins Casino Activity
Kysha Menéndez rated and commented on a casino
23 days ago"I love GalacticWins casino It's a great place to hang out and make money It's very nice🥰🤩 Register at this Casino if you want to get bonuses, make a deposit almost every week, happy to be part of thi..."
5 / 5
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Member's feedback (10)
I love GalacticWins casino It's a great place to hang out and make money It's very nice🥰🤩 Register at this Casino if you want to get bonuses, make a deposit almost every week, happy to be part of this casino👌
They are a scam. No help via live support/chat. You can sit on there for over 2 hours waiting for an agent and still get none. They will take your money without giving you the free spins due. They will then make sure you cannot contact them at all. The only email reply I got from Alistair, completely IGNORED my issue and...
They are a scam. No help via live support/chat. You can sit on there for over 2 hours waiting for an agent and still get none. They will take your money without giving you the free spins due. They will then make sure you cannot contact them at all. The only email reply I got from Alistair, completely IGNORED my issue and suggested contacting my bank!!jQuery37106267904990257587_1736449923077? Deposit went in but no free spins were added. So don't think my bank can do anything. Had nothing but ongoing issues with this casino. They also keep promotions you are notveliguble for in your personal promotions page. So you'll deposit but not get the bonus. Avoid at all costs.
Show more
Good casinos, the machines often run very well, deposits and withdrawals are all quick. Chat is always very fast and heroes always on
Gutes casinos, die Automaten laufen oft sehr gut , ein und Auszahlungen alles schneller ablauf. Chat immer sehr schnell und Helden immer weiter
Disappointed with GalacticWins Casino Customer Service and Game Fairness I recently had a frustrating experience with GalacticWins Casino that has left me deeply disappointed. During my 10 free spins(given to me from the casino) on the game "Lost Mystery Chests," I hit 4 bonus symbols on the final spin, which should have...
Disappointed with GalacticWins Casino Customer Service and Game Fairness I recently had a frustrating experience with GalacticWins Casino that has left me deeply disappointed. During my 10 free spins(given to me from the casino) on the game "Lost Mystery Chests," I hit 4 bonus symbols on the final spin, which should have awarded me additional free spins. However, as soon as I hit the bonus, a message popped up saying my free rounds were over, and I never received the free spins(fom hitting 4 bonus symbols) I was supposed to get. When I reached out to customer service, the representative, who was polite but unhelpful. He initially claimed there were no unfinished rounds or unclaimed winnings on my account, which seemed dismissive of my issue. When I asked if he could view my last spin, he requested a screenshot. Unfortunately, I hadn’t taken one, because I dont tend to take screenshots everytime I hit a bonus, I was not expecting the system to fail me. Customer service then contradicted himself by saying he could see my gaming history but found no record of the bonus I claimed to have hit. This inconsistency was frustrating, especially when he stated that my last spin, which should have triggered the bonus spins, only showed a minor win of CAD 1.02. Despite my repeated explanations, he insisted that all winnings had been added correctly, without addressing the core issue that I never received my bonus spins. The lack of transparency and the dismissive nature of the response left me feeling like my concerns were not taken seriously. It's unacceptable for a casino to rely on players to take screenshots of their gameplay to prove issues when they should have detailed logs and records of every spin. I expected better from GalacticWins Casino, both in terms of game fairness and customer service. This experience has certainly made me question the integrity of their operations. I hope others take caution and perhaps consider other casinos with better track records for transparency and customer care customer service not helpful integrity of slot machines in question
Show moreI like this one it's always giving free spins an take $5 deposit even better now with the new log in rewards nothing better than getting rewarded for playing only down fall is the withdrawal 3-5 days limited methods where i am an only other thing for me a couple of the games I had won free spins on didn't give my free...
I like this one it's always giving free spins an take $5 deposit even better now with the new log in rewards nothing better than getting rewarded for playing only down fall is the withdrawal 3-5 days limited methods where i am an only other thing for me a couple of the games I had won free spins on didn't give my free spins so iv missed on a few little lots but apart from it's definitely improoved a lot since first joined awesome job guys
Show more
Update after nearly 2 years . Galaxyno is one of most favorite casinos, best thing about galaxyno is the games and for me it's they pay out very often. Withdrawals aren't as fast as they could be but they're about average, live chat is good , maybe a bit slow , could do with a number for your place in the line , so you...
Update after nearly 2 years . Galaxyno is one of most favorite casinos, best thing about galaxyno is the games and for me it's they pay out very often. Withdrawals aren't as fast as they could be but they're about average, live chat is good , maybe a bit slow , could do with a number for your place in the line , so you know that somethings happening , what i don't like is the the bonus T&Cs but at this casino I do well without bonuses , I really like them , they got my vote in the LCB contest last year for best new casino .
Show more
Almost max rating from me for Galaxyno. I made 70+ EUR from a no deposit bonus and then risked to deposit in order to withdraw this, used jeton wallet and verified myself. Money was paid within 1 business day. Great site from bcasino family, only thing you have to pay attention to is whenever you play with bonus dont...
Almost max rating from me for Galaxyno. I made 70+ EUR from a no deposit bonus and then risked to deposit in order to withdraw this, used jeton wallet and verified myself. Money was paid within 1 business day. Great site from bcasino family, only thing you have to pay attention to is whenever you play with bonus dont exceed your max bet limit in my case here it was just 0.20 so stick to the rules and everything will be fine :)
Show moreI like the games , it's really fresh casino and works good on my smartphone, I just won from 25 free spins they emailed for depositing, but the T&C 10% max bet of winnings really was a sux , yep you gotta read those T&C . ok it's cool , as long as you don't take a bonus,
a very mellow casino its seems to me like a place you want peace and quiet and you wan to relax while you pkay i need that sometines
Not so impressed by Galaxyno casino, not so many game provider's and holding having Malta licence. Wasn't impressed by their cash out time frame 3-5 days for e-wallets its to much for my taste.
Advantages
- Welcoming package
- Casino spins
- Fine promotional plan
- Excellent gaming portfolio powered by world – leading developers
Disadvantages
- The casino reserves the right to refuse opening an account or to close it at their sole discretion
- The casino reserves the right to block certain accounts from receiving advertised bonuses at their sole discretion, and without any prior notice
- The casino may ask players to provide notarized documents for verification purposes
- Jurisdictions:
- Download Available: No
- Company: Owned By Green Feather Online Limited
- Sister Casinos:
-
min deposit:
€5
A-
-
min withdrawal:
€20
B--
-
Cashout Limit:
€5,000 Monthly
E++ -
Currencies:
-
cashout times:
KYC: within 48 hours
Pending time: 3 business days
E-wallets: Instant
Credit/Debit Cards/Bank Transfer: up to 4 business days
E++ -
Banking:
depositwithdrawal
Banking services AstroPay Card, Boleto Bancario, CASHlib, CashtoCode, eZeeWallet, Flexepin, Help2Pay, Instant EFT, Interac, JCB, Jeton, MuchBetter, Neosurf, NETELLER, OXXO, Pay N Play, Paysafecard, Payz, Pix, Rapid Transfer, Skrill, SPEI, STICPAY and Trustly are not available for Players from Virginia, click here to find out why
-
All Software:
Players from Virginia are restricted to play games released by 1x2gaming, Alchemy Gaming, All41 Studios, Area Vegas, Big Time Gaming, Booming Games, Crazy Tooth Studio, Evolution Gaming, Evoplay, Ezugi, Fugaso, Habanero Systems, Iron Dog Studio, Just For The Win, Microgaming, Neon Valley Studios, Nolimit City, Old Skool Studios, Peter And Sons, Platipus Gaming, playson, Pragmatic Play, RubyPlay, Spinomenal, SpinPlay Games, Spribe, Wazdan and Wishbone Games, to find out why click here
- languages:
- Live Games: Yes
- Live Chat: Yes
-
Email:
support@galacticwins.com
-
Telephone:
+35620341626
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Proof of deposit
- Phone verification
- Notarized documents potentially required
- Time for document verification: 0 - 2 days
Documents may be submitted:
- Via email support@galaxyno.com
- Via dedicated page on the site
Jack and the Beanstalk
4.6/ 5
Immortal Romance
4.5/ 5
GalacticWins Casino Activity
Kysha Menéndez rated and commented on a casino
23 days ago"I love GalacticWins casino It's a great place to hang out and make money It's very nice🥰🤩 Register at this Casino if you want to get bonuses, make a deposit almost every week, happy to be part of thi..."
5 / 5
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
-
awesome!
Kysha Menéndez 23 days ago Newbie
5 / 5
I love GalacticWins casino It's a great place to hang out and make money It's very nice🥰🤩 Register at this Casino if you want to get bonuses, make a deposit almost every week, happy to be part of this casino👌
Please enter your comment.
Your comment is added.
Nzshell
3 months ago
Newbie
They are a scam. No help via live support/chat. You can sit on there for over 2 hours waiting for an agent and still get none. They will take your money without giving you the free spins due. They will then make sure you cannot contact them at all. The only email reply I got from Alistair, completely IGNORED my issue and...
They are a scam. No help via live support/chat. You can sit on there for over 2 hours waiting for an agent and still get none. They will take your money without giving you the free spins due. They will then make sure you cannot contact them at all. The only email reply I got from Alistair, completely IGNORED my issue and suggested contacting my bank!!jQuery37106267904990257587_1736449923077? Deposit went in but no free spins were added. So don't think my bank can do anything. Had nothing but ongoing issues with this casino. They also keep promotions you are notveliguble for in your personal promotions page. So you'll deposit but not get the bonus. Avoid at all costs.
Show morePlease enter your comment.
Your comment is added.
Simone krapohl
4 months ago
Newbie
2.9 / 5
Good casinos, the machines often run very well, deposits and withdrawals are all quick. Chat is always very fast and heroes always on
Gutes casinos, die Automaten laufen oft sehr gut , ein und Auszahlungen alles schneller ablauf. Chat immer sehr schnell und Helden immer weiter
Please enter your comment.
Your comment is added.
John Pack
10 months ago
Newbie
Disappointed with GalacticWins Casino Customer Service and Game Fairness I recently had a frustrating experience with GalacticWins Casino that has left me deeply disappointed. During my 10 free spins(given to me from the casino) on the game "Lost Mystery Chests," I hit 4 bonus symbols on the final spin, which should have...
Disappointed with GalacticWins Casino Customer Service and Game Fairness I recently had a frustrating experience with GalacticWins Casino that has left me deeply disappointed. During my 10 free spins(given to me from the casino) on the game "Lost Mystery Chests," I hit 4 bonus symbols on the final spin, which should have awarded me additional free spins. However, as soon as I hit the bonus, a message popped up saying my free rounds were over, and I never received the free spins(fom hitting 4 bonus symbols) I was supposed to get. When I reached out to customer service, the representative, who was polite but unhelpful. He initially claimed there were no unfinished rounds or unclaimed winnings on my account, which seemed dismissive of my issue. When I asked if he could view my last spin, he requested a screenshot. Unfortunately, I hadn’t taken one, because I dont tend to take screenshots everytime I hit a bonus, I was not expecting the system to fail me. Customer service then contradicted himself by saying he could see my gaming history but found no record of the bonus I claimed to have hit. This inconsistency was frustrating, especially when he stated that my last spin, which should have triggered the bonus spins, only showed a minor win of CAD 1.02. Despite my repeated explanations, he insisted that all winnings had been added correctly, without addressing the core issue that I never received my bonus spins. The lack of transparency and the dismissive nature of the response left me feeling like my concerns were not taken seriously. It's unacceptable for a casino to rely on players to take screenshots of their gameplay to prove issues when they should have detailed logs and records of every spin. I expected better from GalacticWins Casino, both in terms of game fairness and customer service. This experience has certainly made me question the integrity of their operations. I hope others take caution and perhaps consider other casinos with better track records for transparency and customer care customer service not helpful integrity of slot machines in question
Show morePlease enter your comment.
Your comment is added.
nikikita
1 year ago
Newbie
4.2 / 5
I like this one it's always giving free spins an take $5 deposit even better now with the new log in rewards nothing better than getting rewarded for playing only down fall is the withdrawal 3-5 days limited methods where i am an only other thing for me a couple of the games I had won free spins on didn't give my free...
I like this one it's always giving free spins an take $5 deposit even better now with the new log in rewards nothing better than getting rewarded for playing only down fall is the withdrawal 3-5 days limited methods where i am an only other thing for me a couple of the games I had won free spins on didn't give my free spins so iv missed on a few little lots but apart from it's definitely improoved a lot since first joined awesome job guys
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crispyftw
1 year ago
Full Member
4 / 5
Update after nearly 2 years . Galaxyno is one of most favorite casinos, best thing about galaxyno is the games and for me it's they pay out very often. Withdrawals aren't as fast as they could be but they're about average, live chat is good , maybe a bit slow , could do with a number for your place in the line , so you...
Update after nearly 2 years . Galaxyno is one of most favorite casinos, best thing about galaxyno is the games and for me it's they pay out very often. Withdrawals aren't as fast as they could be but they're about average, live chat is good , maybe a bit slow , could do with a number for your place in the line , so you know that somethings happening , what i don't like is the the bonus T&Cs but at this casino I do well without bonuses , I really like them , they got my vote in the LCB contest last year for best new casino .
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nashek
2 years ago
Jr. Member
4.8 / 5
Almost max rating from me for Galaxyno. I made 70+ EUR from a no deposit bonus and then risked to deposit in order to withdraw this, used jeton wallet and verified myself. Money was paid within 1 business day. Great site from bcasino family, only thing you have to pay attention to is whenever you play with bonus dont...
Almost max rating from me for Galaxyno. I made 70+ EUR from a no deposit bonus and then risked to deposit in order to withdraw this, used jeton wallet and verified myself. Money was paid within 1 business day. Great site from bcasino family, only thing you have to pay attention to is whenever you play with bonus dont exceed your max bet limit in my case here it was just 0.20 so stick to the rules and everything will be fine :)
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crispyftw
2 years ago
Full Member
4 / 5
I like the games , it's really fresh casino and works good on my smartphone, I just won from 25 free spins they emailed for depositing, but the T&C 10% max bet of winnings really was a sux , yep you gotta read those T&C . ok it's cool , as long as you don't take a bonus,
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campria82
2 years ago
Jr. Member
2.4 / 5
a very mellow casino its seems to me like a place you want peace and quiet and you wan to relax while you pkay i need that sometines
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helena_kp
3 years ago
Super Hero
2.2 / 5
Not so impressed by Galaxyno casino, not so many game provider's and holding having Malta licence. Wasn't impressed by their cash out time frame 3-5 days for e-wallets its to much for my taste.
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