Jesters Win Review

Overview

Upon landing the page of this brand, you will realize this is not an ordinary casino. As a matter of fact, it’s not at all! The establishment represents a promotional extension of an outlet website, with slots from a leading Asian provider GMW featured as well.

How does it work?

The participants (or members, as you wish) can play available releases in this online outlet and purchase products as well. Chips provided as bonus rewards are the assets which can be used for playing or buying. In addition to this, followers can accumulate J PTS (something like loyalty points), and use them to merchandise goods as well. They strongly point out that No purchase is necessary to win, alluding on fairness.

Though these bits may give you the feeling that this innovative and approach will have numerous positive outcomes, still, beneath the surface, things are a way too different. Let’s check out what went wrong with this non-licensed parlor.

Integrity/ Trustworthiness

What consumers do appreciate is transparency in terms and conditions as well as good quality of services from the hub they are registered with. As for the rules, though one will have the impression they are detailed and well-packed, they are still not quite favorable towards consumers. Yes, they do stress out on several places that purchases do not increase winning chances…

…but members should also know the following:

• The accounts which are inactive for 6 months will be deactivated and any balance on the account forfeited to the outlet.

• The supplier reserves the right to disable the account for any reason whatsoever at any time without prior notifications.

• Cash-out limit on a weekly basis is too low.

• Only residents from certain US states are eligible to register for the promotions.

These are just some of the details we wanted to focus on, which DO matter to players. With such T&Cs which are not quite user-friendly, so to say, complaints were more than expected outcome.

Player Complaints

In order to help our members deal with problems regarding payments or some similar issues, we have formed a special thread for complaints. Searching through the forum, you will find the following complaint from our member Farrah Shackleford regarding this establishment. Here’s what happened:

“I have been playing at Jesters Win Casino, off and on since July 2018. I recently won over $15,000. Their terms and conditions state only $2,000 per week is allowed to be cashed out. Which I understand. I won $700 on March 14th, 2019. Their site under terms and conditions state all payouts will be processed and sent between 5-12 business days. They do not include…

… weekends or holidays. It actually says the complete process. Today marks day 13 and I'm being told my payout will not be processed until next week. Monday, actually. Which would be 17 days. And after they process it takes another week to be sent to me. So the entire process takes close to a month now. I've reached out several times asking why they keep prolonging my payout. Bare in mind I have two additional payouts…

… pending both for $2,000 one form March 22nd and another from March 30th. This is because you're only allowed to request $2,000 per week. And the payout from March 22nd should be sent on April 9th to me. Plus I still have over $10, 0000 I'm not even allowed to request for payout, it's sitting on my account.”

Our member also added that the parlor sent no explanation of why the payments are taking so long to be processed. The venue kept on ignoring the requests and questions, and the only reply-backs she got had to do with even more prolonged cash-outs. To prove this was truth…

…the member saved all the conversations in-emails between herself and Jester Wins, as well as the screenshots that prove her winnings. She also pointed out that this is the same team as Cleo's VIP Room, with e-mails as valuable proof. This takes us back to transparency and honesty in rules, as such behavior represents nothing else but breaching them.

We are wholeheartedly thankful for such a thorough report from our member which clearly shows how unprofessional this venue is when it comes to customer support. Though we tried to contact them and help our user, we have encountered silence from their side, as there’s no official rep available for resolving problems of this or similar sort. This was more than enough to place this hub on our warning list because players deserve to be aware of where not to play.

Conclusion

Looking back at the brand itself, one needs to be honest and say that such an unusual approach really had great potential, if only they used it better. Despite the fact that they have a mobile-friendly platform, there are no other games besides slots. Even with the existence of the Loyalty program, there’s nothing to justify their unreliable and non-responsive support. We did mention in the beginning that this is not…

…a traditional casino and moreover, it holds no license, which is why players should approach it very carefully. However, the course of events involving the problematic payouts is more than enough to warn our members the following:

Stay away from this establishment, as the non-ethical practices and the absence of support are not the places one should spend neither time nor money in. Check out our list of reliable partners which really put members and their experience in the first place.

If you still want to visit this parlor, we can only advice to you proceed with caution. Make sure you go through all the rules carefully and if you still want to try your luck, the decision is all yours. They certainly have the chance to fix things if they are willing to.

Gamble responsibly and play within the limits of your budget!