LadyLuck Casino Review

Overview

LadyLuck Casino is an online casino that is a part of TheOnline.Casino, which is a great concept in the iGaming industry. How does it work? Simply, play in any of the brands with just 1 account, with one verification process and the best part is - your VIP level and all rewards will be based on the playing in all these casinos combined! The first sister site is RedCherry Casino and TripleSeven Casino is coming soon.

This casino is undoubtedly one of those online companies which prefers quality over quantity and so far, they’re doing pretty well. The fact that they realized that the key of success in the iGaming industry lies in carefully selected bonuses and promotions and a solid library of available games allows them to grow steadily in the long run.

When we mentioned carefully selected bonuses and promotions, we really meant it as they represent one of the main reasons why active players are still there and the reason why there are more and more new players. Before we check all important aspects of this company’s business policy, we must underline that this hub offers 3 different ways to play.

First of all, you will be able to check out the offering by using Android or Apple mobile devices. Also, you can enter the side and test out some of the best online products currently present on the market via your web browser. Finally, if you consider yourself to be an old-school type of punter, you can download the casino app for Windows as well.

As far as bonuses and promotions are concerned, all new punters who decide to check out this online hub can count on bonuses in the form of extra spins, Mix and Match offers, BTC-based bonuses, and promotions specially designed for all fans of online video slots. On the other hand, active players will benefit from different daily and weekly bonuses consisting of various boosters, cashback, and slot challenges.

It’s always great to see that online casinos take care of their customers. In addition to being one of the least important segments of every online hub, in the eyes of players of course, Customer Support definitely represents a prism through which we can observe the business of a particular subject in the best possible way. It’s important to realize that the company’s Customer Support is available 24 hours, 7 days a week.

If you have a burning question or a serious problem regarding your sessions, deposits, withdrawals, etc. you can contact agents via email, or even via live chat. Make sure to check the FAQ section first, as it offers the answers on the most common punters’ questions.

Another interesting thing is the site itself. It’s so well-organized that you will be able to navigate easily through it. The most important buttons, such as Home, Latest Offers, Our Games, and Play Now buttons are placed in the top-right corner of the screen. By scrolling the page, you’ll find the list of available online games, available promotions, and the ‘About Us’ section.

Tip: Wagers on Craps does not earn Comp Points

LadyLuck Casino Test

The US-friendly, crypto-based casino caught our attention in August 2021, when we thought LadyLuck might be a great candidate to test for our project From the Players, for the Players. To inspect the brand's terms of service, mainly the payout and KYC procedures, we employed our tester Juggaloroscoe to experience all of this first-hand. 

He registered an account on August 2, 2021, and immediately after deposited $200 in Bitcoin. According to the Cashier, Bitcoin deposit limits are a minimum of $25 and a maximum of $250. Having funded the account without issues, he then went on to play some RTG slot games. 

Lucky streaks eluded him, and his balance dropped down to a little over $50, which is when the tester decided to submit a cashout request for $50 in BTC. Having read that the payout limits for Bitcoin transactions are $50 minimum and $25000 maximum per transaction, with the stated processing time within one day, he requested the cashout assured that he qualifies for withdrawals in accordance with the terms. 

However, the payment never went as smoothly as he had hoped. After several declined withdrawals on August 2, 3 and 4, Juggaloroscoe decided to solve this issue once and for all and on August 7 contacted live chat to see what the problem is. Customer support informed him that he needs to send verification documents to a specific email address, including a form that had to be printed, filled out by hand, signed and with a selfie included.

The cashout protocols require players to wager the deposit at least once, provide proof of ID, address, utility bill, bank statement etc. while credit card deposits must include proof of possession.

Our tester felt that the casino should have pointed out, after two unsuccessful withdrawal attempts, that he must verify his identity to proceed. The agent replied that a note was attached to each denied withdrawal, but the tester never found any note in his inbox. 

The Terms and Conditions, section Account Verification, state that:

“All withdrawals are subject to audit and are only paid to verified accounts. To verify your account, you will provide us sufficient documentation to prove your identity, complete our verification form and make at least one cash purchase. This cash purchase is for verification purpose only and can be withdrawn with no wagering requirements.

Verification documents may include copies of government-issued photo ID, recent utility bills, credit cards, a signed purchase history, a photograph of yourself holding any of these documents, and/or other appropriate or notarised documentation.”

Eventually, Juggaloroscoe did manage to submit all documents for verification on August 9th. Once approved, he was able to request another cashout and finally received the payment of $49.57 via Bitcoin (meaning a smaller Coinbase fee is include) on August 10th, 2021.

Read more about this long-drawn-out KYC process and the test itself in our detailed LadyLuck Casino test report. 

Banking Deposit/Withdrawal

• The casino accepts several payment methods including Bitcoin
• All wagering at the casino are conducted in US Dollars, so purchases with another currency will be converted to US Dollars at the bank's current exchange rate
• If your account is dormant for a period of 180 days, the balance will be reduced to 0
• The company reserves the right to charge you fees for processing withdrawals

Games

The gaming library is powered by Spinlogic Gaming, which is a great online brand with many amazing products. But, we have to admit that the collection of games is limited, especially due to the fact that live dealer's games are missing. Still, you can try your luck in slots, video poker and table games. Here are just some of them:

Slots – Lucky Catch, Miami Jackpots, Asgard Deluxe, Wilde Fire 7s, Spring Wilds, Paddy’s Lucky Forest, Mardi Gras Magic, Football Fortunes, Epic Holiday Party, Caesar’s Empire, Plentiful Treasure, Cleopatra’s Gold, Cash Bandits 2, Achilles, Halloween Treasures, Aladdin’s Wishes, Diamond Fiesta...

Video Poker – Bonus Deuces Wild, Double Double Bonus Poker, Joker Poker, Double Double Jackpot Poker, Double Jackpot Poker, Jacks or Better, Double Bonus Poker, Deuces Wild, Aces and Eights, Bonus Poker, All American Poker, Sevens Wild, Bonus Poker Deluxe, Loose Deuces, Mystery Bonus Poker…

Table Games – Blackjack, Suit ‘Em Up, Face Up 21, Super 21, Perfect Pairs, Match Play 21, European Blackjack, Pontoon…

Loyalty Program

We have already mentioned in the beginning that, as a part of TheOnline.Casino, (check out here) the loyalty level is based on the action in all their online casinos combined! So, wherever you play, Comp Points will be earned together, and the amount depends on your VIP Level. CPs can be redeemed for Free Chips at the rate of - 100 CP to $ 1.

Mobile Casino

If you want to play through your smartphones, you will definitely not go wrong because the casino is fully optimized for mobile devices. Bring the casino in your pocket and play your favourite titles anytime and anywhere!

Conclusion

We must be honest. Even though LadyLuck Casino has left an extremely positive impression on us, we expected to see a larger list of available games as that’s what matters the most. On the positive side, we’re sure that the company will give its best to upgrade this segment as much as they can.

Apart from that, we must commend the seriousness of the casino’s administration and their professional and friendly customer support agents. They’re available 24 hours, 7 days a week and will answer all your burning questions as soon as it is possible. If it were necessary to conclude in a single sentence, we could say that this is a company worthy of punter's attention, which with minimal improvements can reach the very top. We look forward to checking out the third sister site as well!