Planet Casino Review

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THIS CASINO IS CLOSED

Nina profile image
Nina Last Updated 2022-04-27

Introduction

Planet Casino, formerly a BetOnSoft platform that has undergone several management changes in the past, has been on the LCB Warning list until June 2018 due to unethical practises and unresponsive support. In March 2018, the brand resurfaced under new owners, Genesys Technology N.V, the same company behind reputable sites Lucky Creek, Grand Eagle, Treasure Mile. Rebuilding a brand from scratch, adding Rival software and other fresh features, they promised to make this casino trustworthy again! Having faith that they will indeed improve their offering and conduct significantly, we removed the Warning sign and placed the operator on probation. The new look and feel of the site, along with latest slots and table games, as well as daily winning opportunities and campaigns received positive feedback from players.

Having been on probation period for a couple of months since June, Planet Casino has truly begin to flourish under new management - long-standing, respectable veterans of the industry, Genesys Technology. Previous issues regarding total lack of response by the support, player verification lasting an eternity and refusal to cash out people's winnings are all gone now and starting October 1st, Planet Casino is officially off the hook and off probation. For more on the brand's reformation efforts, have a look at our exclusive interview with the new management.

Tip: Welcome bonuses for newcomers must be claimed in sequence.

Games

Popular Slots - Jumping Jaguar, Bucksy Malone, Wolrds at War, Royal Banquet, Traces of Evidence, Midnight Racer, Wild Wizards, Legends of Greece, Rise of Poseidon, Pieces of Eight, Ages of Spartans, Ten Suns, Monkey Business, Johnny Jungle, Lion's Roar, Catsino, Mystic Wolf, Wild Berry, Tomahawk, Sweet Success, Trick or Treat.

Video Poker - Joker Poker, Jacks or Better, Rocket Jacks, Triple Double Bonus Poker, Deuces Wild, Bonus Poker, Aces and Faces Poker, Deuces Bonus Wild Poker, Deuces and Joker.

Table Games - Atlantic City Blackjack, European Blackjack, 3 Card Poker Elite Edition, Single Deck Blackjack, European Roulette, Punto Banco, Vegas Strip Blackjack.

Loyalty Program

Players receive complimentary points at a rate of 1 point for every $10 wagered, except in the case of active bonuses when the amount earned is halved. This scheme aims to reward loyalty, and show appreciation for dedicated players.

Conclusion

It is always good to see brands improving under new owners and doing everything they can to offer better service to customers. Planet Casino is making progress integrating latest and most popular slot games, celebrating new additions with bonuses, and reworking their terms and conditions to be more user-friendly. Cash-outs and withdrawal policy still needs work - some of the rules and limitations are fairly strict. 

It was evident that things have definitely taken a turn for the better when the casino's new representative on our forum detailed the complete revamp and overhaul that was undertaken in the past few months. Genesys Technology had a mountain to climb and they rose to the occasion beautifully, ushering Planet Casino into a new era: that of fairness, transparency and professionalism.

Down to Brass Tacks

Planet Casino is rated 1255 of 1582 casinos reviewed with a score of 2.6 out of 5 after 202 votes and it has 501 Slots offered from BetSoft, Rival and saucify with an average rating of 3.4 out of 5 after 31252 votes.

Planet Casino Video Review

Advantages

  • New player bonuses
  • Cash giveaways
  • Comp points and loyalty prizes
  • Free sign-up offer
  • Bitcoin-friendly

Disadvantages

  • The minimum withdrawal limit per transaction is too high - $100
  • All withdrawals greater than €/£/$2,000 will be paid in installments depending on the player status
  • Credit/debit card payments may take up to 8 working days to process and complete
  • Planet Casino reserves the right to close any casino account that has been inactive for 6 months or more
  • Equal, zero or low margin bets or hedge betting, changing bet sizes, patterns and games significantly is considered irregular play
  • When playing with an active bonus, bets are limited to $8 or currency equivalent per round
  • Withdrawal fee of up to $30 per transaction is applicable, the amount depending on the size of the withdrawal and processor used
Nina profile image
Nina Last Updated 2022-04-27

Introduction

Planet Casino, formerly a BetOnSoft platform that has undergone several management changes in the past, has been on the LCB Warning list until June 2018 due to unethical practises and unresponsive support. In March 2018, the brand resurfaced under new owners, Genesys Technology N.V, the same company behind reputable sites Lucky Creek, Grand Eagle, Treasure Mile. Rebuilding a brand from scratch, adding Rival software and other fresh features, they promised to make this casino trustworthy again! Having faith that they will indeed improve their offering and conduct significantly, we removed the Warning sign and placed the operator on probation. The new look and feel of the site, along with latest slots and table games, as well as daily winning opportunities and campaigns received positive feedback from players.

Having been on probation period for a couple of months since June, Planet Casino has truly begin to flourish under new management - long-standing, respectable veterans of the industry, Genesys Technology. Previous issues regarding total lack of response by the support, player verification lasting an eternity and refusal to cash out people's winnings are all gone now and starting October 1st, Planet Casino is officially off the hook and off probation. For more on the brand's reformation efforts, have a look at our exclusive interview with the new management.

Tip: Welcome bonuses for newcomers must be claimed in sequence.

Games

Popular Slots - Jumping Jaguar, Bucksy Malone, Wolrds at War, Royal Banquet, Traces of Evidence, Midnight Racer, Wild Wizards, Legends of Greece, Rise of Poseidon, Pieces of Eight, Ages of Spartans, Ten Suns, Monkey Business, Johnny Jungle, Lion's Roar, Catsino, Mystic Wolf, Wild Berry, Tomahawk, Sweet Success, Trick or Treat.

Video Poker - Joker Poker, Jacks or Better, Rocket Jacks, Triple Double Bonus Poker, Deuces Wild, Bonus Poker, Aces and Faces Poker, Deuces Bonus Wild Poker, Deuces and Joker.

Table Games - Atlantic City Blackjack, European Blackjack, 3 Card Poker Elite Edition, Single Deck Blackjack, European Roulette, Punto Banco, Vegas Strip Blackjack.

Loyalty Program

Players receive complimentary points at a rate of 1 point for every $10 wagered, except in the case of active bonuses when the amount earned is halved. This scheme aims to reward loyalty, and show appreciation for dedicated players.

Conclusion

It is always good to see brands improving under new owners and doing everything they can to offer better service to customers. Planet Casino is making progress integrating latest and most popular slot games, celebrating new additions with bonuses, and reworking their terms and conditions to be more user-friendly. Cash-outs and withdrawal policy still needs work - some of the rules and limitations are fairly strict. 

It was evident that things have definitely taken a turn for the better when the casino's new representative on our forum detailed the complete revamp and overhaul that was undertaken in the past few months. Genesys Technology had a mountain to climb and they rose to the occasion beautifully, ushering Planet Casino into a new era: that of fairness, transparency and professionalism.

Down to Brass Tacks

Planet Casino is rated 1255 of 1582 casinos reviewed with a score of 2.6 out of 5 after 202 votes and it has 501 Slots offered from BetSoft, Rival and saucify with an average rating of 3.4 out of 5 after 31252 votes.

  • Jurisdictions:
  • Download Available: Yes
  • min deposit: €/£/$20
  • min withdrawal: €/£/$100
  • Cashout Limit:

    All withdrawals greater than €/£/$2,000 will be paid in installments depending on the player status.

  • Currencies:
  • cashout times:

    Pending time: 48 hours

    E-wallets: Instant

    Credit/Debit Cards: 6-8 business days

    Check By Mail: 21 business days

  • Banking:
    deposit
    withdrawal

    Banking services NETELLER, Paysafecard, Payz, Skrill, uPayCard and Vanilla Prepaid are not available for Players from Virginia, click here to find out why

  • All Software:
  • languages:
  • Live Games: No
  • Live Chat: Yes
  • Email:

    phonehome@planetcasino.com

  • Telephone:

    Toll Free France: 0800914728

    Toll Free US: 18882013426

  • Withdrawal Lock: No
  • Manual Flush: No

Planet Casino Activity

Sabrina Tankie

Sabrina Tankie added a favorite casino

nl 4 years ago
Planet Casino
Planet Casino

2.6 / 5

22 28.07 K
ziggyjamz

ziggyjamz commented on a casino

us 4 years ago

"Was able to get several bonuses and incentives that made me want to continue playing here. I found the customer service was helpful as well."

Planet Casino

2.6 / 5

22 28.07 K
Jon Heidebrink

Jon Heidebrink rated a casino

us 4 years ago
Planet Casino
Planet Casino

4.3 / 5

22 28.07 K
Trois ğ

Trois ğ rated and commented on a casino

ca 4 years ago

"When i claim the spin i have touch outside the freespin screen and it was forfeit loll but in overall im really really having a good time."

Planet Casino

4 / 5

22 28.07 K
beny41

beny41 rated a casino

ro 4 years ago
Planet Casino
Planet Casino

2.4 / 5

22 28.07 K
CnK4EVER

CnK4EVER rated and commented on a casino

us 4 years ago

"I just registered my account through the link and was not able to claim the no deposit bonus because i have to submit my documents for account verification first... I've never heard of this before"

Planet Casino

0.5 / 5

22 28.07 K

Player Reviews

2.6/5

  • terrible
  • dislike
  • average
  • OK
  • liked it
  • awesome!

Planet Casino Video Review

Advantages

  • New player bonuses
  • Cash giveaways
  • Comp points and loyalty prizes
  • Free sign-up offer
  • Bitcoin-friendly

Disadvantages

  • The minimum withdrawal limit per transaction is too high - $100
  • All withdrawals greater than €/£/$2,000 will be paid in installments depending on the player status
  • Credit/debit card payments may take up to 8 working days to process and complete
  • Planet Casino reserves the right to close any casino account that has been inactive for 6 months or more
  • Equal, zero or low margin bets or hedge betting, changing bet sizes, patterns and games significantly is considered irregular play
  • When playing with an active bonus, bets are limited to $8 or currency equivalent per round
  • Withdrawal fee of up to $30 per transaction is applicable, the amount depending on the size of the withdrawal and processor used
  • Jurisdictions:
  • Download Available: Yes
  • min deposit: €/£/$20
  • min withdrawal: €/£/$100
  • Cashout Limit:

    All withdrawals greater than €/£/$2,000 will be paid in installments depending on the player status.

  • Currencies:
  • cashout times:

    Pending time: 48 hours

    E-wallets: Instant

    Credit/Debit Cards: 6-8 business days

    Check By Mail: 21 business days

  • Banking:
    deposit
    withdrawal

    Banking services NETELLER, Paysafecard, Payz, Skrill, uPayCard and Vanilla Prepaid are not available for Players from Virginia, click here to find out why

  • All Software:
  • languages:
  • Live Games: No
  • Live Chat: Yes
  • Email:

    phonehome@planetcasino.com

  • Telephone:

    Toll Free France: 0800914728

    Toll Free US: 18882013426

  • Withdrawal Lock: No
  • Manual Flush: No

Planet Casino Activity

Sabrina Tankie

Sabrina Tankie added a favorite casino

nl 4 years ago
Planet Casino
Planet Casino

2.6 / 5

22 28.07 K
ziggyjamz

ziggyjamz commented on a casino

us 4 years ago

"Was able to get several bonuses and incentives that made me want to continue playing here. I found the customer service was helpful as well."

Planet Casino

2.6 / 5

22 28.07 K
Jon Heidebrink

Jon Heidebrink rated a casino

us 4 years ago
Planet Casino
Planet Casino

4.3 / 5

22 28.07 K
Trois ğ

Trois ğ rated and commented on a casino

ca 4 years ago

"When i claim the spin i have touch outside the freespin screen and it was forfeit loll but in overall im really really having a good time."

Planet Casino

4 / 5

22 28.07 K
beny41

beny41 rated a casino

ro 4 years ago
Planet Casino
Planet Casino

2.4 / 5

22 28.07 K
CnK4EVER

CnK4EVER rated and commented on a casino

us 4 years ago

"I just registered my account through the link and was not able to claim the no deposit bonus because i have to submit my documents for account verification first... I've never heard of this before"

Planet Casino

0.5 / 5

22 28.07 K

Player Reviews

2.6/5

  • terrible
  • dislike
  • average
  • OK
  • liked it
  • awesome!
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