Earn $3 LCB chips when making your 1st deposit at Rich Palms Casino.
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Member's feedback (118)
Lochnessa4629
7 days ago
2.5 / 5
This casino is alright. I honestly got a little bored while playing my $25. I wish they would let us use the bonus for table games. The available games weren’t anything special. 40x play through, ick. All in all it’s okay but i’m not depositing. The site lagged during my registration and I absolutely hate that.
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Joshua Tinner 2 months ago
4.3 / 5
Not a bad spot but bonuses go after a big win and there are better options. No longer play here since bonus removal
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dacrow24
3 months ago
3 / 5
This casino is decent, typical rtg that doesn't stand out above the rest but good bonuses. Haven't cashed out from here yet but hopefully soon
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Tink5683
6 months ago
3.8 / 5
I like the games and the bonuses are decent but I haven't ever won enough to cash out.
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Aileen Dodge
6 months ago
The support people at this casino have stated that this casino is NOT affiliated with the casinos listed as sister online casinos!!! Like 888 Tiger, Superior Casino, VIP casino, Luckly Tiger casino and so on... Just thought I would let someone know this!
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Bretames94
7 months ago
3.8 / 5
I like rich palms casino. The games play fairly and it's a good choice to pick if you're looking for slots games. My experience with them has been great and I look forward to playing on this site in the future.
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Cindy Murphy
8 months ago
2.4 / 5
Rich Palms is ok but they arre very stingy with free chips/fs. A while back, I deposited at RPC because LCB RECCOMMENDS THEM ON THe homepage. I played, I lost and RPC never offered me anything. I also never see ndb posted anywhere for depositing players. I know that casinos don’t have to offer fs etc but Most casinos...
Rich Palms is ok but they arre very stingy with free chips/fs. A while back, I deposited at RPC because LCB RECCOMMENDS THEM ON THe homepage. I played, I lost and RPC never offered me anything. I also never see ndb posted anywhere for depositing players. I know that casinos don’t have to offer fs etc but Most casinos will kick down a freebie, sometimes more (limitless casino) I have 2 fave casinos that I LIKE depositing at because they have been super generous from day 1.
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Pricecheck88
8 months ago
3.6 / 5
Good casino with good bonuses... nice welcome bonus .. I've had decent luck with them but never cashed out cause I'm greedy. Lol
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matt65557
8 months ago
2.9 / 5
its an ok casino the games are fun but the win ratio isnt very good. i havent won anything here yet but who knows maybe i will soon. customer suppourt is ok and fast.
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Mattbruffett88
8 months ago
4 / 5
I like this casino! It has a good welcome bonus that gets off to a good start. I am yet to cash out so don’t know how the payout speed is yet. If I ever do I’ll update my rating. So far so good
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Cali Griswold 9 months ago
It’s ok though I wish there were more three reel options or ability to change lines.
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ShuttleHugger
9 months ago
2.5 / 5
Above average casino with recognizable games. Fast platform. Not sure about cashouts etc because I didn't win anything.
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Jambition
10 months ago
1.2 / 5
I’m not a huge fan of this casino. For some reason it just doesn’t stand out in any way and I have not won much. I would pass and have not included it on my list of casino plays. Move on to a casino with better deals!
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chromeschris
10 months ago
1 / 5
Nothing is special about this casino at all. Doesnt seem like they care about the people that are depositing with them.
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Alberto107
10 months ago
2.4 / 5
Really try this casino it seems all right checking out the tournament playing
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trickynick777
10 months ago
I wouldn’t recommend depositing though.. it could just be my horrible luck but I deposited $30 to redeem a bonus a while ago. Ended up finishing the play through and winning $300. But they avoided and ignored me. Only to finally hear from them saying I watered on a slot that wasn’t allowed 🤨 idk just be careful!
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Twofargone742
10 months ago
3.5 / 5
no luck yet bonuses are pretty good the platform is easy to get around and find the game you wana play if you know what you wana play. almost cashed out on there free chip. overall its ok would give a better rating if I had cashout.so don't know to much about there withdrawal time
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Japeth Herrera
1 year ago
4.2 / 5
So far I haven't had luck with this one. I do love rtg casinos. If I do make enough to withdraw, lcb will be the first place I post about it. Playthrough is a bit high. But not crazy high. I place this one in my so far so good category.
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I3e4ns
1 year ago
2.1 / 5
It’s ok. I did cashout a free chip once but kyc took forever and payout took even longer.
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Charli Anguiano
1 year ago
2.6 / 5
I played the free welcome bonus here and got through the playthrough and everything but three terms and conditions for cashing it out seemed like a recipe for failure (for me personally) so I just left it alone and haven't gone back. Maybe someday
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ericadawn11-0
1 year ago
2.4 / 5
This casino is OK to play with the winnings are average deposit method your average all in all it’s an average casino they have a good deposit bonuses and decent customer service but nothing really sets them apart from the rest but if you’re looking for an honest casino to play at that I guess this one would work
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matt65557
1 year ago
2.9 / 5
i enjoyed playing at this casino it was fun and the wins were pretty good compared to a lot of casinos. the games are the same as a lot of casinos but i still enjoyed my time playing here. support was fast friendly and always helpful. the bonuses were good so if your looking for a fun casino id put this one on my list.
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CélineLuka321
1 year ago
3.9 / 5
Good reputation in general and confirmed by having tried several games, and a more or less present but not intrusive support I validate this one for the nice graphics
Bonne réputation en général et confirme en ayant essayer plusieurs jeux, et un support plus ou moins présent mais pas intrusif je valide celui ci pour le graphisme sympa
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Kycingray
1 year ago
3.4 / 5
I deposited here once, didn't really find any reason to come back to this one over the casinos i like. Nothing really bad or good to say about them.
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Dawnelle Irwin
1 year ago
2.6 / 5
It's an average casino with high bonus percentages to meet. I've never won here and have only deposit twice because I lost sooo fast it wasn't even fun.
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Mylovie224
1 year ago
I would like this casino more if they offered free play tournaments and other promos and o try out
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Immaturseven37
1 year ago
5 / 5
I've always liked this casino from day one they just really need to start getting more free chips and free bonus cold out there it's really hard to come by one here and there is a rare occasion Immaturseven37
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Randy White
1 year ago
4.2 / 5
Great casino but the verification process takes a while for your 1st cashout
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Jess Streeter
1 year ago
1.1 / 5
I am actually surprised this casino has a decent rating. After making several deposits, I finally won and tried to make my first withdrawal. The verification process is a total joke and customer service is awful. After one month of going back and fourth and them saying they never received my documents, I burned my winnings...
I am actually surprised this casino has a decent rating. After making several deposits, I finally won and tried to make my first withdrawal. The verification process is a total joke and customer service is awful. After one month of going back and fourth and them saying they never received my documents, I burned my winnings back. Stupid me. But I did learn a lesson… don’t waste your time at this place.
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Jessica Parker
1 year ago
4 / 5
I would absolutely recommend this casino to family and friends. Every month they give you two free $20 bonuses to play with which I absolutely love because I believe if I Contribute to them they should contribute to me. The staff is very friendly and very patient. The tournaments are outstanding. Glad that I do you want...
I would absolutely recommend this casino to family and friends. Every month they give you two free $20 bonuses to play with which I absolutely love because I believe if I Contribute to them they should contribute to me. The staff is very friendly and very patient. The tournaments are outstanding. Glad that I do you want to casino and I’m pretty sure you will enjoy it too. But that’s just my opinion
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Lea Thomas
1 year ago
5 / 5
DESPITE the fact that I've never actually won enough to make a withdrawal with this casino or any of its affiliates, we can just chalk that up to bad luck. Regardless.. Their wagering requirements are a bit high but they have wicked deposit bonuses and as an added treat you get a free chip after each deposit has been gambled...
DESPITE the fact that I've never actually won enough to make a withdrawal with this casino or any of its affiliates, we can just chalk that up to bad luck. Regardless.. Their wagering requirements are a bit high but they have wicked deposit bonuses and as an added treat you get a free chip after each deposit has been gambled away. just a quick msg to customer service, and one 5 minute verification phone call (for security purposes the first time) and u receive a %100 free chip matching your recent deposit (with of course various wagering requirements, that lessen with each deposit) which was by far my favorite part with playing with this casino
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JennJennca
1 year ago
0.1 / 5
This is just a really bad casino group. Numerous deposits lost. Finally won $350 and cashed out. The cashout process for documents has taken many weeks. The withdraw process after documents is slow too. Been a couple days waiting. Wager is high. You cant cashout bonus money after wager, they take it back. Just an overall...
This is just a really bad casino group. Numerous deposits lost. Finally won $350 and cashed out. The cashout process for documents has taken many weeks. The withdraw process after documents is slow too. Been a couple days waiting. Wager is high. You cant cashout bonus money after wager, they take it back. Just an overall terrible experience and terrible group. If Im not paid in a couple more days Ill be filing a complaint of non pay.
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Ra2377ven
1 year ago
3.4 / 5
Their chat for customer support needs serious work, that's first off. I can't tell you how many times I have been booted out of chat while sitting on hold waiting for their agents!
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BeGavin02
1 year ago
3.5 / 5
Still waiting for verification to be completed. Its been weeks since I submitted documents and made the min deposit.
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Ruslan
1 year ago
1.1 / 5
I made a deposit and lost very quickly. Wagers for bonuses are very large, it is not realistic to win back the bonus.
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Zellemamaflyazz
1 year ago
1.5 / 5
They may have a nice bonus but I've deposited here before and I lost and I really wish that I had something better to say but I don't
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Brandonjxn3s
1 year ago
3 / 5
I love them. I love everything about them. ( Ricky Bobby’s voice) “If you don’t like rich palms then f*** you”
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danesduns
1 year ago
3.7 / 5
Didn't win much with the bonus. Played for about 10 minutes. Nothing special about this casino to make me want to deposit here rather than with one of my favorites.
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Sysco Contreras
1 year ago
4.4 / 5
Top of the top for a reason. Will be depositing for my next slot adventure. But first- to claim a bonus!
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BeGavin02
1 year ago
3.5 / 5
I have played with a LCB exclusive bonus and have managed to wager the bonus but I hope and pray I don't have any issues with my withdrawal, verification deposit is required which is what i will do and then fingers crossed that I receive my winnings, thanks. Game variety and user interface is pleasant and support seems...
I have played with a LCB exclusive bonus and have managed to wager the bonus but I hope and pray I don't have any issues with my withdrawal, verification deposit is required which is what i will do and then fingers crossed that I receive my winnings, thanks. Game variety and user interface is pleasant and support seems friendly.
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Jexclusive
2 years ago
2.8 / 5
Decent sign up bonuses aside, I didn't notice anything extraordinary about Rich Palms. Very similar to its peers in a lot of ways. Sign up with caution however as they are not shy about sending emails. So many emails!
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Thatoneguy
2 years ago
3.9 / 5
The experience signing up was easy. I used the 2021 Halloween LCB-exclusive no-deposit code, playable on slot machines. Although the gaming variety is basically the same as its peer platforms, their signup and UI experience seemed to be smoother and less cumbersome than others.
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Shylaa Ariellee
2 years ago
2.3 / 5
i used to be a huge fan of rich palms but not anymore they just go about things in a way that gives off a sketchy vibe now and they take forever to respond to help requests, deposits and withdrawls take forever and i can never deposit or withdraw without speaking to customer support who take hours r days to reply and a...
i used to be a huge fan of rich palms but not anymore they just go about things in a way that gives off a sketchy vibe now and they take forever to respond to help requests, deposits and withdrawls take forever and i can never deposit or withdraw without speaking to customer support who take hours r days to reply and a few times my apparent withdrawl winnings expired before they had time to see and tespond to my request for help which is a big laugh lol. their games are outdated and the feel and look when you login to the casino is very laggy and old skool. they do offer a pretty good wager and bonuses in comparison to a lot of other casino sites out there though and when the customer support do respond they are super friendly even if not so helpful and they dont send the same scripted replies so theres that, i just prefer faster more modern but simple feel and look to casinos and a smooth transistion between the lovby and a game sometimes it takes up to 5 minutes to load games and then they reload or glitch out and its annoying.
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JennJennca
2 years ago
0.1 / 5
Alright I should have waited before I give feedback. Now that I have been playing here for awhile my review is this casino is not offering legit casino games at all or even close. I have deposited over the past month or two $1000 and been given about $3500 in deposit bonuses. I have not had one single win over 20x. I believe...
Alright I should have waited before I give feedback. Now that I have been playing here for awhile my review is this casino is not offering legit casino games at all or even close. I have deposited over the past month or two $1000 and been given about $3500 in deposit bonuses. I have not had one single win over 20x. I believe this casino is using gimped games. I have closed my account and reported them to the authorities.
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JennJennca
2 years ago
0.1 / 5
They seem alright. Nice bonus matches and fairer wager than some other rtgs. Support is nice and helpful, deposits are ok. Could use some more methods though to be fair. I havent cashed out yet but I did cashout from their sister casino and all went fine. Ill come and leave more feedback once I experience a decent cashout...
They seem alright. Nice bonus matches and fairer wager than some other rtgs. Support is nice and helpful, deposits are ok. Could use some more methods though to be fair. I havent cashed out yet but I did cashout from their sister casino and all went fine. Ill come and leave more feedback once I experience a decent cashout because thats what really matters in the end. Hope LCB enjoys my commission though lol as rtg are very hard to win on
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Sulli174
2 years ago
2.4 / 5
Ive deposited with this casino several times. I did win$4000 but, i hadn't verified before hand. Ended up playing it all back through before KYC was approved. They do offer bonuses but nothing spectacular. I've heard good things about it from others, but i can't speak to their payouts first hand.
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Leeeeesamo
2 years ago
4 / 5
So just a follow up to my previous post (apologies, i am not seeing where I can "edit" so I am just adding a new) but although I spoke with someone via phone, who informed me my account was verified, I am now coming to the issue with document approval. I have had to send 2 emails now containing a bill and the withdrawal...
So just a follow up to my previous post (apologies, i am not seeing where I can "edit" so I am just adding a new) but although I spoke with someone via phone, who informed me my account was verified, I am now coming to the issue with document approval. I have had to send 2 emails now containing a bill and the withdrawal form where my bank details were mandatory. I am not sure why that would be mandatory as I make all deposits and withdrawals via bitcoin. Anyways, just wanted to give you all a heads up. Fingers crossed I am actually able to make the withdrawal, in a timely manner.
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Leeeeesamo
2 years ago
4 / 5
I have really enjoyed playing here. I was able to redeem the free chip and actually made it thru the playthrough. I did have to make a deposit of $25 and wager it before being able to make a withdrawal. But seems easy enough, so I made the deposit. There is a verification required before being able to make a withdrawal,...
I have really enjoyed playing here. I was able to redeem the free chip and actually made it thru the playthrough. I did have to make a deposit of $25 and wager it before being able to make a withdrawal. But seems easy enough, so I made the deposit. There is a verification required before being able to make a withdrawal, which is done via phone and seemed to be pretty quick and painless. We will see how things go with the withdrawal process, now that I have been verified, but fingers crossed as I really like Rich Palms thus far.
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Robert Melgoza
2 years ago
5 / 5
Rich palms was fun, I got free bonus ,played for hours, lots of features and things to do!
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Xadman69
2 years ago
3.2 / 5
It was a good casino my bonus lasted pretty long . Almost made it to cash out point.
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Tony Wells
2 years ago
3.3 / 5
This was a decent casino. Normal layout and games corresponding with most rtg casinos. They offer good bonuses and support. I have been paid out a decent amount from them without much difficulty in the verification or withdrawal process. It was a really good casino on my experience here alone. I am not a big fan of this...
This was a decent casino. Normal layout and games corresponding with most rtg casinos. They offer good bonuses and support. I have been paid out a decent amount from them without much difficulty in the verification or withdrawal process. It was a really good casino on my experience here alone. I am not a big fan of this software which hurt their score with me automatically. If you are a fan of rtg or just looking for a place to play with that software I would highly recommend this one.
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Kkbeach218
2 years ago
4.8 / 5
One of my favorites so far. Love their bonuses and I won a pretty decent amount on free spins
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bodynok420
2 years ago
2.9 / 5
They offer really good free spin bonuses and free play chips. Only problem is that the withdrawal time is more like 9-12 businessdays. Also you can only withdrawal 500max per those 1.5 weeks. So kick back and enjoy the wait.
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In2Deep
2 years ago
2.8 / 5
I am not a big bonus guy but this casino does have some great loyalty awards for its players.
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Mhobbs7321
2 years ago
4 / 5
The loyalty program for Rich Palms Casino is pretty good. I actually made it to the point that I received a $250.00 VIP bonus and earned cashback on deposits, even if I had claimed a bonus.
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Gage Cunningham
3 years ago
3.5 / 5
Its ok free bonus wasnt the greatest pretty average when it vame to how the slots played
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Joseph22817
3 years ago
1.6 / 5
There's no live chat at all, the site is very dark and gloomy, not alot of bonuses and don't bother trying to get verified as after over a month I just left it and played out my winnings and won't use the site again
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Tim Krayeski
3 years ago
4.1 / 5
This place had some of the loosest slots I’ve seen. Not sure if I just had a lucky day or what...but I played for what seemed like forever with my free chips. Winning definitely makes it a more enjoyable experience. It seems like I’m not the only one, based on the other players reviews. I’ll keep coming back for more!
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iris enjoy
3 years ago
4.2 / 5
hi everyone I am fairly knew with this casino. I know it has just recently came out. But fortunately I have had a few chances to play on here. It's pretty good for a RTG casino. ****Also a Plus plenty of coupons ****No complaints here
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Babagucci
3 years ago
4 / 5
I have played at Rich Palms casino about 3 different times since joining. Rich Palms software is RTG slots so you can definitely find a few that are exciting to play. One of the things I like were the range of bonus this casino offers. They literally have a bonus everyday of the week. Not only that but they also have a...
I have played at Rich Palms casino about 3 different times since joining. Rich Palms software is RTG slots so you can definitely find a few that are exciting to play. One of the things I like were the range of bonus this casino offers. They literally have a bonus everyday of the week. Not only that but they also have a great VIP program as well which is a must for me when choosing a casino. The only downside is the time it takes to receive withdrawals ranging from 2 - 7 days
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jonnypags
3 years ago
2.6 / 5
I enjoyed it and it felt like I had a real chance to win even though at the end I wasn't able to cash out. At least they made me feel like I could have, if I had done things a bit different maybe. Great solution of games and the accessibility is easy on my eyes and fingers for browsing and whatnot.
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daveflorida
3 years ago
1.5 / 5
I won $500 first it took 2 weeks to get my documents verified. Next I had to wait two more weeks to get 1/2 of my winnings requested. The customer service stated we pay winnings in installments see terms and conditions. Total took 6 weeks to receive my winnings. I would stay away from this casino if you were to win big...
I won $500 first it took 2 weeks to get my documents verified. Next I had to wait two more weeks to get 1/2 of my winnings requested. The customer service stated we pay winnings in installments see terms and conditions. Total took 6 weeks to receive my winnings. I would stay away from this casino if you were to win big I don't believe the winnings will be paid. I won $1400 then requested 3 payouts day 1 $400 credit card, day 2 bitcoin, day 3 bank wire. Had to do this because they have a $500 a day limit/$2000 a week and you can only request one type of payout every 7 business days. Before they processed my payouts it took 2 weeks to get identification documents verified even know they use the same person/dept for Rich Palms Casino which I already had a verified account. I had to wait 2 weeks before they paid my first requested withdraw. They paid $200 and credited my account back the balance. They then cancelled all remaining withdraws. When I contacted customer service the agent stated sorry term and conditions state we can pay with installment. It would have taken 3 months to receive my winnings. I sent numerous email to support and the withdraw dept none of them were answered. So I file a complaint with LCB the next day all my winnings were paid. I would suggest you only play small amounts if you win big don't look to get paid.
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Zktown220
3 years ago
3.4 / 5
payout Process took about 11-12 days straight ( 7 business day) for withdraw. With Bitcoin. In my experience it was from Monday to the next Wednesday Maximum withdraw is $500/ per day. If you win $1,000 you will likely have to initial withdraw twice. They will process one after completing one. So Its about 24 days...
payout Process took about 11-12 days straight ( 7 business day) for withdraw. With Bitcoin. In my experience it was from Monday to the next Wednesday Maximum withdraw is $500/ per day. If you win $1,000 you will likely have to initial withdraw twice. They will process one after completing one. So Its about 24 days to received $1,000 payout. One important thing is On every game, every casino you score big. Make sure take your screenshot! Of course they paid. Just have to be patience and keep up with them.
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Sirsultan
3 years ago
1 / 5
Bonus code has expired
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Zktown220
3 years ago
3.4 / 5
Casino Daily cash out is $500 Process took 7 business day ( 2 weeks) then They will try to send you a various spam letter that the transaction has been sent out very excited. But if you dont confirm with them through an email They wont sent out the bitcoin. Then It took likely 48 hours like a rep said to have your btc...
Casino Daily cash out is $500 Process took 7 business day ( 2 weeks) then They will try to send you a various spam letter that the transaction has been sent out very excited. But if you dont confirm with them through an email They wont sent out the bitcoin. Then It took likely 48 hours like a rep said to have your btc in your wallet 3.2/5 for dishonest on time frame
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quball
3 years ago
2.3 / 5
How cheap can a Casino GET !! I requested a $500.00 withdrawal and 9 days later I only received $250 with the other $250 returned to my account!! UPDATE: Now 9 hours after they sent e-mail saying they processed half my bitcoin cash out request I still have not received it in my blockchain wallet!! UPDATE 2: Update -...
How cheap can a Casino GET !! I requested a $500.00 withdrawal and 9 days later I only received $250 with the other $250 returned to my account!! UPDATE: Now 9 hours after they sent e-mail saying they processed half my bitcoin cash out request I still have not received it in my blockchain wallet!! UPDATE 2: Update - Today I received a 2nd $250.00 payment to my bitcoin wallet from the casino to make my account withdrawal correct at $500.00
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shawn69
3 years ago
0.5 / 5
this casino is terrible !! each time they did error they look into your account and LOL , they do not see that I see , it is incredible !! but after waited 7 whole business days , after several chats with them , they finaly do the payout 10 mn ago but the best of the best , I asked a BTC payout , ( alreday deposited by...
this casino is terrible !! each time they did error they look into your account and LOL , they do not see that I see , it is incredible !! but after waited 7 whole business days , after several chats with them , they finaly do the payout 10 mn ago but the best of the best , I asked a BTC payout , ( alreday deposited by this option 2/3 times , and I get the email that I will be paid by credit card !!! here is that it was told me : agent ! I'm very sorry, but the Finance makes the final decision on choosing payment method. I do see, that your withdrawal was approved today, to the credit card ending on * 5077. Also, please note that it can take from 10-12 business days for money to reach your credit card. so I will close my account here , I hate how they act !!
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Neph
3 years ago
In my opinion, because of the type of bonuses it offers plus the variety of bonuses that adhere to the strict minimum, this casino is better than the average. The manner in which they offer bonuses, just speaks volumes about the fact they understand the basic player affordability.
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smills232
3 years ago
4.4 / 5
I'm planning on making some deposits into this site in the near future. I'm already pretty solidly devoted to my other RTG site, but something about this site just makes RTG feel new and fresh. I got a good bonus, but didn't win anything. Support was as good as you could ask for, ever helpful. The site, like I said is designed...
I'm planning on making some deposits into this site in the near future. I'm already pretty solidly devoted to my other RTG site, but something about this site just makes RTG feel new and fresh. I got a good bonus, but didn't win anything. Support was as good as you could ask for, ever helpful. The site, like I said is designed very well with a very modern and sleek feel and twist on an old software. I also loved, really loved not being converted with Spam every day after I signed up a few months back. I was just waiting on some more reviews to come out before deciding whether I wanted to deposit and I definitely am soon, keep you posted
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joydivision8
3 years ago
1.4 / 5
Just to be fair and follow up on my last posts...I did eventually get paid. It was a long process. After splitting the $420 into two payments, I waited for the second half and it was not coming. I was then told I had to request the remaining $210 as a new withdrawal. I was never told this, and was not happy...I did not...
Just to be fair and follow up on my last posts...I did eventually get paid. It was a long process. After splitting the $420 into two payments, I waited for the second half and it was not coming. I was then told I had to request the remaining $210 as a new withdrawal. I was never told this, and was not happy...I did not split the payout, they did. So after waiting a week, I had to do a new withdrawal request, and about 8 business days later I received the remaining $210. All in all, about 6 weeks from when I sent docs to when I got all paid via bitcoin. So, at least I got paid, but was a major hassle and took excessively long. Won't be playing here again, but you can all decide for yourselves.
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joydivision8
3 years ago
1.4 / 5
Hi all- I wanted to give an update to my previous post a few spots down. (As someone else mentioned, thank goodness for sites like this to share our experiences...I have no idea how this casino got such a solid rating initially on this and other review sites. ) To briefly recap the initial post...I created a new account,...
Hi all- I wanted to give an update to my previous post a few spots down. (As someone else mentioned, thank goodness for sites like this to share our experiences...I have no idea how this casino got such a solid rating initially on this and other review sites. ) To briefly recap the initial post...I created a new account, and made a few real $ deposits, with no wins. They kept insisting I call anyway to do a phone verification, promising a $70 free chip to do so. So I did the phone thing, got the chip, and actually won this time. Chip had a 6x max withdrawal, so I was eligible for $420. Went to withdraw, said I need to send documents. I sent everything the next day (June 22nd). After weeks of a little response every few days, I finally got help from the rep here to nudge them. Magically, the next morning they responded (July 8th). If you are keeping score at home, this was approximately 16 days to verify my documents. Now for the new info...I requested the withdrawal via bitcoin that morning. After a week or so, I had received nothing, so checked on status. Was informed can take a week to process. Got a message on July 17th that was being sent. Keep in mind, this is 9 days from the request time for bitcoin, which to me is pretty absurd, but OK. It was apparently pending all day (possibly sent with low fee or whatever), but I finally received something late in the day. $210. What?? So I messaged them confirming that I received the $210, but where is the other $210? Are you really sending such a small cashout in multiple payments??? Four days later (This morning, July 22), I finally get a response (BTW, nearly every inquiry I sent took 3-4 days for a response. That is insanely bad service). They said 'Thank you for your response and the confirmation of receipt. Please be kindly informed that according to our Terms and Conditions: "the Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time."' So again, no mention of when I can expect the 2nd installment. I asked this in response, but will likely be days to hear back. Splitting a $420 bitcoin withdrawal into two payments (the second of which may end up taking nearly 3 weeks from when withdrawal was put in), is ridiculous and pointless. Are they hoping I forget about the rest and might stop following up? Sounds like a cash-flow problem perhaps, which is real bad news. So...Verification docs (after I had done a phone verify earlier) sent June 22nd. 26 days later I finally received half of my $420 request. Waiting indefinitely now on the rest. I have only played on a few different sites, but I can't imagine any of this is customary for a high-rated reputable casino. I got verified in a day or so on Casino Extreme, and then got my bitcoin withdraw in an hour. That's how it should be done, and I can't think of any reason to play at this site unless I see otherwise.
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dmnitdava
3 years ago
2.1 / 5
This is why having the LCB is so good do that all of us can share are experience s with each other and learn who we can and can't trust when choose where to play are games at online I was really hopeful bout this casino group until now and am hoping that the withdrawal issue them prior are having will be taken care The...
This is why having the LCB is so good do that all of us can share are experience s with each other and learn who we can and can't trust when choose where to play are games at online I was really hopeful bout this casino group until now and am hoping that the withdrawal issue them prior are having will be taken care The LCB will not stop until a solution if reach cause we Al have rules to follow in life and in business if this casino had to be pushed to do the right thing then how many other people are having this issue with then and the other sites they run :(
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Sydney
3 years ago
3.5 / 5
@bragaryan - could you please send me your casino username in PM inbox and we'll contact the Casino Representative.
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bragaryan
3 years ago
1.1 / 5
this casino has had my documents for more than 15 days, they are saying that to verify you need my bank account, and my deposit was made by bitcoin. I already explained that I don't have a bank account and I use my wife's when I need to make bank transactions. they are saying that they will not check and even worse neither...
this casino has had my documents for more than 15 days, they are saying that to verify you need my bank account, and my deposit was made by bitcoin. I already explained that I don't have a bank account and I use my wife's when I need to make bank transactions. they are saying that they will not check and even worse neither my deposit wants to return it to me, I do not recommend this casino it steals the players! I hope that the LCB moderators will help me recover at least my deposit.
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Zktown220
3 years ago
3.4 / 5
I just Won $1,900 and process to withdrawl using bitcoin. It’s free with daily limit of $500 ( over 2k/ weekly) However It took within 7 days!!!! ( in 7 days bitcoin price will mostly change and who gonna cover up that difference.) My account is verified user vandercool. Let see how long it takes them to payout via bitcoin....
I just Won $1,900 and process to withdrawl using bitcoin. It’s free with daily limit of $500 ( over 2k/ weekly) However It took within 7 days!!!! ( in 7 days bitcoin price will mostly change and who gonna cover up that difference.) My account is verified user vandercool. Let see how long it takes them to payout via bitcoin. I KEEP YOU GUYS POSTED!
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dmnitdava
3 years ago
2.1 / 5
I played here and made a few deposits as well I talked to then on then phone already n verified my phone number but not my identity yet or credit card so I hope to keep hearing good things about this place when it comes to withdrawals and or issues because I have yet to request withdrawl they do have great cash back bonus...
I played here and made a few deposits as well I talked to then on then phone already n verified my phone number but not my identity yet or credit card so I hope to keep hearing good things about this place when it comes to withdrawals and or issues because I have yet to request withdrawl they do have great cash back bonus offer but you can't really do any other no deposit bonuses unless it's attached to cash deposit which I don't do I did askim for some help with a freebie since I'm actually depositor and get that give me a one time $25 for you to play with which is very nice so my fingers are crossed and hopefully this casino will be my new place to go for a rtg games
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Sydney
3 years ago
3.5 / 5
@joydivision8 - could you please send me your casino username in PM inbox and we're going to contact the Casino Representative.
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joydivision8
3 years ago
1.4 / 5
I created an account at Rich Palms a few weeks ago, and made a few deposits. I had fun playing and liked the style of the site, but unfortunately I did not win. They called my phone a couple times but I was unavailable. After making an additional deposit, they kept emailing that I should verify my account by phone. The...
I created an account at Rich Palms a few weeks ago, and made a few deposits. I had fun playing and liked the style of the site, but unfortunately I did not win. They called my phone a couple times but I was unavailable. After making an additional deposit, they kept emailing that I should verify my account by phone. The email offered a free chip to do the phone verify. I lost the last deposit, but did the phone verification for the future, plus figured why not get the free chip. Well I finally won something with the free chip, met the playthrough requirements, and was ready to cashout the maximum 6x value allowed with this chip. Here's where the frustration started... Despite doing the phone verification, the option to even request a withdrawal was unavailable in the cashier...It said have to complete account verification. OK, I get it, they need documents like most sites...I talk to chat, find out what is needed, etc. So the next day, I email them 2 completed forms as well as copies of my ID, credit card, & utility bill...everything that was requested. 3 days go by, then I get an email saying thanks for sending everything, but we just wanted to check if the bank you listed is the only bank you use, as they don't process international bank wires "directly". I responded that yes, I only have one bank (like most ppl), but would never be doing any wire transfers anyway...I told them I plan on always using bitcoin or credit card for depositing, and bitcoin for withdrawal...but I gave them all my banking info regardless, as requested. SIX more days pass, and after a follow up prompting from me, I get a response saying thanks for my reply and cooperation, in that case could you please confirm your bitcoin address for withdrawals. I already included this clearly on the verification forms, but I emailed back right away and confirmed the bitcoin address. That was five days ago. No response, and cashier withdrawal section still unavailable, saying verification docs are required. I sent a follow-up email this morning...Yep, no response. I sent everything requested over 2 weeks ago. It does not take that long for any site to process that stuff, nor does it take several days in between responses that sort of seem like stall tactics. I haven't even been able to REQUEST a withdrawal yet, let alone the further wait I'm sure it will be to receive anything. I had read decent reviews of this site, and saw the pretty solid rating here and on other sites. It's not even like I never deposited and won on a freebie...I made several deposits before winning a small amount on their free chip they offered..What is going on ??? Is this normal? Is there a rep on this site by chance?
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Babygirl1384
3 years ago
4.1 / 5
I thought it was alright I claimed my bonus made my deposit and actually won to the end of my through. Only thing is I was at $60 when I made it to the end of my playthrough. So of course because I was going to be able to win possibly anyways, I knew better to get my hopes up and of course lost all my winnings cause once...
I thought it was alright I claimed my bonus made my deposit and actually won to the end of my through. Only thing is I was at $60 when I made it to the end of my playthrough. So of course because I was going to be able to win possibly anyways, I knew better to get my hopes up and of course lost all my winnings cause once playthough has been met seems like games stop hitting.
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sascha-andr griesert
3 years ago
2.5 / 5
Also ich finde das Casino nicht gerade das es der Bringer ist....schon alleine die spiele also Slots ....sind nicht mit Spaß verbunden....aber jeder hat andere vorlieben.....es ist zwar sehr übersichtlich...nennen Bonus bekommt man auch aber probiert es selber mal und schreibt doch einfach mal wie es euch so gefällt.....viel...
Also ich finde das Casino nicht gerade das es der Bringer ist....schon alleine die spiele also Slots ....sind nicht mit Spaß verbunden....aber jeder hat andere vorlieben.....es ist zwar sehr übersichtlich...nennen Bonus bekommt man auch aber probiert es selber mal und schreibt doch einfach mal wie es euch so gefällt.....viel Spaß dabei?
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Duckbray
3 years ago
3.7 / 5
I like this casino I did not love it seems like they have really great, says it seems like a place to play If you're looking for somewhere other than the normal RTG casinos you may be used to. I will say the bonuses are rather attractive but I did not win 4 seem to win more or less than the other offers from similar casinos
I like this casino I did not love it seems like they have really great, says it seems like a place to play If you're looking for somewhere other than the normal RTG casinos you may be used to. I will say the bonuses are rather attractive but I did not win 4 seem to win more or less than the other offers from similar casinos
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