Royal Planet Casino Review

Graphics seemed like the games have been hacked and altered. I might be paranoid but any game that glitches and freezes and has the same identical outcome over and over again that you can notice and a short time playing is something of a red flag for me. The payout times are way too long I would never want to wait this...

Graphics seemed like the games have been hacked and altered. I might be paranoid but any game that glitches and freezes and has the same identical outcome over and over again that you can notice and a short time playing is something of a red flag for me. The payout times are way too long I would never want to wait this long for my winnings. 2 Thumbs Way down

I logged on to Royal Planet again last night asking about my withdrawal that I requested on 2/17/20. I was now told that they had not received my documents after previously telling me by email that they had received them and that they had been forwarded. I just sent them a very nasty email, along with copies of all emails,...

I logged on to Royal Planet again last night asking about my withdrawal that I requested on 2/17/20. I was now told that they had not received my documents after previously telling me by email that they had received them and that they had been forwarded. I just sent them a very nasty email, along with copies of all emails, screenshots, etc. proving that they lie! DO NOT PLAY ON THEIR SITE, OR ANY SITE THEY ARE AFFILIATED WITH: Here is my email to them I sent this morning: Hello, I am going to break this down for you so that there is no misunderstanding and I have attached screenshots and/or emails to confirm same. 1. February 17, 2020 I requested a withdrawal of $500.00. (See Attached Printout) 2. February 17, 2020 I received an email from Royal Planet stating that "my cashout for $500.00 is under process. (See Attached email) 3. February 18, 2020 I received an email from Royal Planet Faxbacks requesting documentation (See Attached Email). 4. February 20, 2020 I sent Royal Planet a detailed email and attached each and every document you requested (See attached email.) 5. On February 21, 2020 I received an email from Royal Planet stating that I needed to send my documents in (See Attached Email) 6. On February 21, 2020 I responded stating that I had already sent in all of my documents by email on February 20, 2020 and attached another copy of the email, and documents, to prove same. (See attached email) 7. On February 22, 2020 I received an email from Royal Planet that you "had forwarded my documents to your security team for verification" (See attached email) Guess you got them after all! 8. On March 3, 2020 I went to your website and through Chat was advised by Alex and my documents were not shown. (See screenshot attached). Also, in looking at Line 24 of your Terms it states: We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, we further reserve the right, at our sole discretion, to demand that you will provide us with a notarized ID or any equivalent certified ID. If for a continuous period of 40 days from our request for this verification documentation, we have still not received the same from you then the funds remaining in your account will be removed and your account closed. So, I think I have figured out what you guys do....you delay payment of winnings and drag it out for long periods of time just hoping that the 40 days will come up and then you can say "we did not receive your documentation therefore we reserve the right to remove the funds and close your account." Or, you hope we will "reverse our withdrawal" since we cannot make any further deposits on your site while there is a "pending withdrawal." So, please let it be known that you received my documents by your own admission in the email dated February 22, 2020. If we want to play on your site, you expect us to make a deposit and for that deposit to go through. If we want to collect our winnings from your site, it takes an act of God. Be advised that if this matter is not resolved, I will make sure that each and every online casino forum online is advised of what happened and will post anything and everything I can to make sure that no one wants to play on any of your sites because you try to screw people out of their winnings. Since I now see that your site is "Blacklisted" on most of the online forums, hopefully we can get your group shut down. I have had it with you guys trying to screw people hiding in your little country far away where you think no one can touch you. Well, we will see about that. Oh, and don't forget to open and print out my attachment so that you can't say you did not receive it as well. I am also going to email this to Royal Planet about 10 times just so you guys cannot say you did not receive my email. Plus, I get "read receipts" I am also posting this email on every online forum that will allow me. Stacy M. Crooks - User Name stacy1264 ** JUST FOR THE RECORDS, I DID SEND THE ABOVE EMAIL TO THEM 12 TIMES IN A ROW THIS MORNING SO THEY CANNOT SAY THEY DID NOT RECEIVE IT!** Bastards!

Royal Planet is a decent casino using Rival software. They offer some variety of slots, many good bonuses and promotions. Have not had to use customer service so far and have not been fortunate to make a withdrawal with my one deposit. The jury is still out for me and I will amend this review pending more playing experience.

Royal Planet is a decent casino using Rival software. They offer some variety of slots, many good bonuses and promotions. Have not had to use customer service so far and have not been fortunate to make a withdrawal with my one deposit. The jury is still out for me and I will amend this review pending more playing experience.

Royal... Not that Royal to me sadly. I wagered a no deposit bonus(300 Euro) and wanted to withdraw it only to find out that all of a sudden The Netherlands got restricted and my account got blocked. 2 days before i could login normally. Went to livechat and they told me they can do nothing about it cause the block is from...

Royal... Not that Royal to me sadly. I wagered a no deposit bonus(300 Euro) and wanted to withdraw it only to find out that all of a sudden The Netherlands got restricted and my account got blocked. 2 days before i could login normally. Went to livechat and they told me they can do nothing about it cause the block is from Rival end. Its really unprofesional to block players unannounced, did not received any email about the new restrictions. My advise is to avoid this casino

I have a cashout pending, and they are taking forever to send me my winnings. I had to send all my documenets, that took for weeks, everything sucks about this place, makes me hate all rival casinos. lately a lot of rival casinos are just terrible. stay away form here

I like the their games hopefully it doesn't lock you out of your account for n o reason

Been waiting on a withdrawal of $430 for almost 2 months now. All I get is that "it is processing" Requested withdrawal via upaycard. Submitted all my docs and nothing. I will NOT be playing here EVER again. Once they told me I had to make an additional deposit via my upaycard. When I asked them to send me a link to their...

Been waiting on a withdrawal of $430 for almost 2 months now. All I get is that "it is processing" Requested withdrawal via upaycard. Submitted all my docs and nothing. I will NOT be playing here EVER again. Once they told me I had to make an additional deposit via my upaycard. When I asked them to send me a link to their policy that states that is a requirement they changed their story. I also got the "technical issues" excuse. DO NOT TRUST THEM!

I kind of really surprised that these guys are still around. I don't know anyone who plays here, but, that's not to say that they are deserving of having any. Just for myself, I don't play here at all.

As usual Rival setup. One thing good now is that many Rival's are doing u.s. facing friendly banking methods. I expect great things from this new group of rivals as the previous group's dissapearance out of us venue was very dissapointing and just a mess. I really like rival powered games and casinos, and hope to see many...

As usual Rival setup. One thing good now is that many Rival's are doing u.s. facing friendly banking methods. I expect great things from this new group of rivals as the previous group's dissapearance out of us venue was very dissapointing and just a mess. I really like rival powered games and casinos, and hope to see many more of them popping up.

Say they take american players but then they told me they didn't? It didn't make much sense,came back the next day? They accepted me!? LOL it was very strange offered me a free chip for my "trouble" and it was all of $10.I was like "okay" and then I WON and then they said it's not cashable? lol ummm your choice :)