Ruby Royal Review

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THIS CASINO IS CLOSED

Feelin froggy profile image
Feelin froggy Last Updated 2022-04-29

Overview

LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received numerous complaints posted on our forum and at this point, the casino rep has stopped responding to both players and LCB staff.

Integrity/Trustworthiness

Ruby Royal has been getting away with attracting players by offering big bonuses worth thousands and not paying out when they win. It’s no wonder they no longer respond to communications with the number of players they’ve ripped off. Players have lost all faith in these brands not only because of the terms on conditions, which are bad, but based on the fact that they don’t follow them. Implementing rules as you go along never goes over very well and this is exactly what they’ve done with random security checks. Several months to complete? No one has time for that!

Complaints

A representative from Revenue Jet joined the LCB forum in 2012 and from then on the thread was a very active one. Players had issues with payouts, account closures and document verification. The rep addressed the issues on the forum but eventually disappeared.

One problem that has come up more than once is players logging out and coming back the next day only to find that they’ve got no money left in their account. Explanations of multiple accounts have been given but with the overall nonpayment history the explanations are difficult to believe. In these cases deposits are to be returned to players but many have waited weeks to months to get their money returned.

Players who meet every demand the casino makes have still experienced delays. The most common direction from the casino is to send in proper documentation. Players comply only to be told that their documents did not pass verification. The process starts all over when players resend documentation and can take a quite a long time to resolve, if it’s ever resolved at all.

Among the most controversial rules that this casino and its sister sites have come up is the random security checks. Players are verified but are somehow randomly selected for these checks when they request a withdrawal. Many players have been burned by this process, which takes up to 60 days to complete.

The Revenue Jet forum topic is available here.

Withdrawals/Terms

If only #12 was of the T&C’s was actually true. Players have been known to wait much longer.

“Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”

You get special treatment as a VIP with a 6 day approval process while all other players can wait 10 days. With all the delays players that have never been paid are probably wishing it was just 10 days.

“13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”

Customer Service

Live Chat

Player Support: support@rubyroyal.com

Finance: finance@rubyroyal.com

US toll-free: 1-888-983-1844, 1-844-895-0583

UK toll-free: 44-800-058-8269

France toll-free: 33-80508-0087, 33-80508-1006

Germany toll-free: 49-800-724-1067

S. Africa toll-free: 27-80099-9373

Down to Brass Tacks

Ruby Royal is rated 1337 of 1475 casinos reviewed with a score of 1.4 out of 5 after 428 votes and it has 178 Slots offered from Rival with an average rating of 2.6 out of 5 after 10855 votes.

Overview LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received...
Read more
Feelin froggy profile image
Feelin froggy Last Updated 2022-04-29

Overview

LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received numerous complaints posted on our forum and at this point, the casino rep has stopped responding to both players and LCB staff.

Integrity/Trustworthiness

Ruby Royal has been getting away with attracting players by offering big bonuses worth thousands and not paying out when they win. It’s no wonder they no longer respond to communications with the number of players they’ve ripped off. Players have lost all faith in these brands not only because of the terms on conditions, which are bad, but based on the fact that they don’t follow them. Implementing rules as you go along never goes over very well and this is exactly what they’ve done with random security checks. Several months to complete? No one has time for that!

Complaints

A representative from Revenue Jet joined the LCB forum in 2012 and from then on the thread was a very active one. Players had issues with payouts, account closures and document verification. The rep addressed the issues on the forum but eventually disappeared.

One problem that has come up more than once is players logging out and coming back the next day only to find that they’ve got no money left in their account. Explanations of multiple accounts have been given but with the overall nonpayment history the explanations are difficult to believe. In these cases deposits are to be returned to players but many have waited weeks to months to get their money returned.

Players who meet every demand the casino makes have still experienced delays. The most common direction from the casino is to send in proper documentation. Players comply only to be told that their documents did not pass verification. The process starts all over when players resend documentation and can take a quite a long time to resolve, if it’s ever resolved at all.

Among the most controversial rules that this casino and its sister sites have come up is the random security checks. Players are verified but are somehow randomly selected for these checks when they request a withdrawal. Many players have been burned by this process, which takes up to 60 days to complete.

The Revenue Jet forum topic is available here.

Withdrawals/Terms

If only #12 was of the T&C’s was actually true. Players have been known to wait much longer.

“Custom approval: Based on player status such as a VIP player, all withdrawals requested will be reviewed, approved or denied within 6 business days of the request being made.”

You get special treatment as a VIP with a 6 day approval process while all other players can wait 10 days. With all the delays players that have never been paid are probably wishing it was just 10 days.

“13. Some bonuses may include cashout limits on winnings which are equal to 10 times the amount of a player’s deposit. The casino reserves the right to exercise this limitation at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Any account may be subject to review. While under review, any pending withdrawal request may be reversed with the requested amount returned to the player’s account.”

Customer Service

Live Chat

Player Support: support@rubyroyal.com

Finance: finance@rubyroyal.com

US toll-free: 1-888-983-1844, 1-844-895-0583

UK toll-free: 44-800-058-8269

France toll-free: 33-80508-0087, 33-80508-1006

Germany toll-free: 49-800-724-1067

S. Africa toll-free: 27-80099-9373

Overview LCB has placed all Revenue Jet casino brands on the Warning List. We strongly encourage players to avoid Onbling, Loco Panda, Grand Parker and Classy Coin. The group is known for delays in payouts if they even pay at all. Owner Milore Limited has ties to Affactive, which includes several other rogue brands with predatory terms and conditions. All brands within the group have received...
Read more

Down to Brass Tacks

Ruby Royal is rated 1337 of 1475 casinos reviewed with a score of 1.4 out of 5 after 428 votes and it has 178 Slots offered from Rival with an average rating of 2.6 out of 5 after 10855 votes.

  • Jurisdictions:
  • Download Available: No
  • min deposit: €/£/$ 25
  • min withdrawal: €/£/$ 100
  • Cashout Limit: $500 Weekly
  • Currencies:
    AUD, EUR, GBP, USD, ZAR
  • cashout times:

    Long delays and non payments.

  • Banking:
    deposit
    withdrawal

    Banking services NETELLER, paysafecard and Skrill-Moneybookers are not available for Players from Virginia, click here to find out why

  • All Software:
  • languages:
  • Certifications and Approvals: TST - Certified
  • Live Games: No
  • Live Chat: No
  • Withdrawal Lock: No
  • Manual Flush: No

Ruby Royal Activity

agnaldo88

agnaldo88 rated a casino

6 years ago
Ruby Royal
Ruby Royal

3 / 5

22 61.59 K
juninhocbv

juninhocbv rated a casino

6 years ago
Ruby Royal
Ruby Royal

1 / 5

22 61.59 K
boleles

boleles rated a casino

rs 6 years ago
Ruby Royal
Ruby Royal

3 / 5

22 61.59 K
Luke

Luke rated a casino

us 6 years ago
Ruby Royal
Ruby Royal

2 / 5

22 61.59 K
Partyk

Partyk rated a casino

lv 6 years ago
Ruby Royal
Ruby Royal

0.5 / 5

22 61.59 K
Yautjazz

Yautjazz rated a casino

nl 6 years ago
Ruby Royal
Ruby Royal

0.5 / 5

22 61.59 K
  • Jurisdictions:
  • Download Available: No
  • min deposit: €/£/$ 25
  • min withdrawal: €/£/$ 100
  • Cashout Limit: $500 Weekly
  • Currencies:
    AUD, EUR, GBP, USD, ZAR
  • cashout times:

    Long delays and non payments.

  • Banking:
    deposit
    withdrawal

    Banking services NETELLER, paysafecard and Skrill-Moneybookers are not available for Players from Virginia, click here to find out why

  • All Software:
  • languages:
  • Certifications and Approvals: TST - Certified
  • Live Games: No
  • Live Chat: No
  • Withdrawal Lock: No
  • Manual Flush: No

Ruby Royal Activity

agnaldo88

agnaldo88 rated a casino

6 years ago
Ruby Royal
Ruby Royal

3 / 5

22 61.59 K
juninhocbv

juninhocbv rated a casino

6 years ago
Ruby Royal
Ruby Royal

1 / 5

22 61.59 K
boleles

boleles rated a casino

rs 6 years ago
Ruby Royal
Ruby Royal

3 / 5

22 61.59 K
Luke

Luke rated a casino

us 6 years ago
Ruby Royal
Ruby Royal

2 / 5

22 61.59 K
Partyk

Partyk rated a casino

lv 6 years ago
Ruby Royal
Ruby Royal

0.5 / 5

22 61.59 K
Yautjazz

Yautjazz rated a casino

nl 6 years ago
Ruby Royal
Ruby Royal

0.5 / 5

22 61.59 K
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