THIS CASINO IS CLOSED
Overview
Spin Palace launched in 2001, under the ownership of the Palace Group, also known as Buffalo Partner or City View. This platform, along with those of the associated brands Ruby Fortune and Cabaret Club, runs exclusively on Microgaming software, with large quantities of certified casino games, bonuses and VIP rewards offered across North and South America, Asia and Europe. While first impressions leave nothing to be desired, the truth is unfortunately not so pretty: many customers and business partners hold a grudge against this operator due to numerous issues with payments, breach of contract and questionable marketing tactics.
Integrity/Trustworthiness
Many affiliates who have been involved with this group at some point in the past, hold a grudge against them citing failure to meet contractual obligations, and unethical conduct bordering on bullying. Initially a respectable company, internal issues eventually caused them to change for the worse, ignoring agreements and refusing to pay affiliate sites.
They have also been widely reported to ''handle player complaints very poorly'', choosing to ignore customers, rather than try and resolve issues. Despite being licensed by the MGA, known as the best regulator in regards to solving complaints, dissatisfied players claim the site turns a blind eye to their problems.
Player Complaints
Denied or delayed withdrawals, and relentlessly spamming via e-mails or SMS are the two most commonly encountered problems. Overall, the site receives mixed reviews from our members, but serious accusations come down to an abrupt change of T&C when convenient for the casino, and unpaid winnings along with unresponsive support.
Conclusion
We cannot recommend a site that FAILS TO PAY what is due to affiliate partners and patrons, as agreed upon in a written and signed arrangement. Their reputation has been badly damaged and there is still a fair amount of complaints regarding these serious, deal breaking issues. Be aware that you can't rely on this operator to be fair and reasonable at all times.
Down to Brass Tacks
Spin Palace Casino is rated 1253 of 1643 casinos reviewed with a score of 2.7 out of 5 after 197 votes and it has 866 Slots offered from Evolution Gaming, Microgaming, Net Entertainment and 7 others with an average rating of 3.9 out of 5 after 58213 votes.
Screenshot Gallery / Last Updated 21-11-2019
Member's feedback (23)
Read AllSpin Palace Casino Video Review
Overview
Spin Palace launched in 2001, under the ownership of the Palace Group, also known as Buffalo Partner or City View. This platform, along with those of the associated brands Ruby Fortune and Cabaret Club, runs exclusively on Microgaming software, with large quantities of certified casino games, bonuses and VIP rewards offered across North and South America, Asia and Europe. While first impressions leave nothing to be desired, the truth is unfortunately not so pretty: many customers and business partners hold a grudge against this operator due to numerous issues with payments, breach of contract and questionable marketing tactics.
Integrity/Trustworthiness
Many affiliates who have been involved with this group at some point in the past, hold a grudge against them citing failure to meet contractual obligations, and unethical conduct bordering on bullying. Initially a respectable company, internal issues eventually caused them to change for the worse, ignoring agreements and refusing to pay affiliate sites.
They have also been widely reported to ''handle player complaints very poorly'', choosing to ignore customers, rather than try and resolve issues. Despite being licensed by the MGA, known as the best regulator in regards to solving complaints, dissatisfied players claim the site turns a blind eye to their problems.
Player Complaints
Denied or delayed withdrawals, and relentlessly spamming via e-mails or SMS are the two most commonly encountered problems. Overall, the site receives mixed reviews from our members, but serious accusations come down to an abrupt change of T&C when convenient for the casino, and unpaid winnings along with unresponsive support.
Conclusion
We cannot recommend a site that FAILS TO PAY what is due to affiliate partners and patrons, as agreed upon in a written and signed arrangement. Their reputation has been badly damaged and there is still a fair amount of complaints regarding these serious, deal breaking issues. Be aware that you can't rely on this operator to be fair and reasonable at all times.
Down to Brass Tacks
Spin Palace Casino is rated 1253 of 1643 casinos reviewed with a score of 2.7 out of 5 after 197 votes and it has 866 Slots offered from Evolution Gaming, Microgaming, Net Entertainment and 7 others with an average rating of 3.9 out of 5 after 58213 votes.
Screenshot Gallery / Last Updated 21-11-2019
- Jurisdictions:
- Download Available: No
- Sister Casinos:
- min deposit: $/£/€10
- min withdrawal: $/£/€50
-
Cashout Limit:
$/£/€4,000 Weekly(this only applies to players who win a sum that is 5 times or more greater than your total purchases)
- Currencies:
-
cashout times:
Pending Time: 24 hours
E-Wallets: 24-48 hours
Credit/Debit Cards: 3-7 business days
-
Banking:
depositwithdrawal
Banking services iDebit, NETELLER, Pay N Play, Paysafecard, Payz, Rapid Transfer, Skrill and Trustly are not available for Players from Virginia, click here to find out why
-
All Software:
Players from Virginia are restricted to play games released by Evolution Gaming, Just For The Win and Microgaming, to find out why click here
- languages:
- Certifications and Approvals:
- Live Games: Yes
- Live Chat: Yes
-
Email:
support@spinpalacecasino.com
- Withdrawal Lock: No
- Manual Flush: No
Spin Palace Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
awesome!
Member's feedback (23)
Read AllAt first I was negatively minded, because not all options are available when there is no account there. But after registering, it quickly came to my mind that it was a good idea. A quick deposit, doubling the deposit and classics of online casinos, that's enough for me. I've been playing for three months, I've already...
At first I was negatively minded, because not all options are available when there is no account there. But after registering, it quickly came to my mind that it was a good idea. A quick deposit, doubling the deposit and classics of online casinos, that's enough for me. I've been playing for three months, I've already paid out - no obstacles
Show moreI did not have much cash, so I was looking for a casino that would double my deposit with a small deposit. This is how my adventure began. I've been playing there since they have Polish, for now without any obstacles
Spin palace is the very first online casino i ever played. I deposited 20$ and didn't know i was on 5 cents denom and not 1 cent so i bet 5x more than i should and won 2400$. I cashed out. It took 3 months to get paid. And not only did it take 3 months, but they paid back to my credit card but sent 100$ too much so after...
Spin palace is the very first online casino i ever played. I deposited 20$ and didn't know i was on 5 cents denom and not 1 cent so i bet 5x more than i should and won 2400$. I cashed out. It took 3 months to get paid. And not only did it take 3 months, but they paid back to my credit card but sent 100$ too much so after a few days (i had spent a good chunk of it) they charged back the credit card and took everything back. Then my credit card went nuts and the casino sent back my money 1-2 week later. Never played there again.
Show moreSpam email and text messages. Poor customer service. Poor reputation. Made a bunch of deposits in 2017 and I wish that I knew this information before doing so. Typical microgaming casino and also has a sports betting section. That’s the only good thing that I can say about this casino and if there is a chance I won’t get...
Spam email and text messages. Poor customer service. Poor reputation. Made a bunch of deposits in 2017 and I wish that I knew this information before doing so. Typical microgaming casino and also has a sports betting section. That’s the only good thing that I can say about this casino and if there is a chance I won’t get paid then I’ll stay away. Never won enough money to actually make a withdrawal so I cant agree or disagree but based on its reputation again I’ll stay away.
Show moreAs an old dog who doesn't like to learn new tricks I probably spent much longer than I should have as a dedicated patron of Spin Palace. As a long term, well established casino running the Microgaming suite I'd come to grow and love there was a certain comfort in the familiar. It's not even so much that I have a lot of...
As an old dog who doesn't like to learn new tricks I probably spent much longer than I should have as a dedicated patron of Spin Palace. As a long term, well established casino running the Microgaming suite I'd come to grow and love there was a certain comfort in the familiar. It's not even so much that I have a lot of terrible awful things to say about the casino itself, I'm just hard pressed to find much good to say about it other than it suited this creature of habit fine for quite some time. While we spent a few good years together, the bloom as they say, fell off the rose. I started to notice that though I was a frequent depositer and an "occassionally" compulsive individual content to spend back his winnings and deposit again, the "benefits" offered by the casino for retention and client satisfaction were severely lacking. While my inbox filled daily with no deposit, free spin offers from suitors I had barely paid any attention to, my long term "partner" still treated me like just another flash in the pan one and run depositer, which became readily apparent and mildly insulting when their daily emails said "GOLD CLIENTS DESERVE GOLD REWARDS" yet the offer contained in the letter was the exact same offered by their sister site to quite literally EVERYONE. Christmas coming and going without so much as an e-card , yet alone a free spin while I watched daily rewards shower down on patrons of other casinos was the proverbial straw.. I'm not such a big fish that my departure for a more attentive and generous mistress will affect them, they probably won't even notice my annual investment missing from their ledgers.. but I surely can't be the only steady player disenchanted by their lack of effort and enticed by the flashier, younger models flaunting their goods and promising to give us what we really need... When my future ride or die buys me a convertible to go with my mid life crisis I'll be sure to wave and smile as I drive past, but I won't be stopping to chat...
Show moreBad experience with this casino, bonus after deposit not credited and the support answer to emails after several days. lost deposit, would never make another deposit.
I had a problem with this casino a couple of years ago. The game Gold Factory did not pay what it should have payed. So I made a picture of that screen and did sent It up to the casino's mail address and made a complain at the chat. I had my proof so... Next moment... They closed my account.....
spin palace . net is good casino and pay well for north america player like me in 2016 2017 i think you should , but just the veto for no-payment, i dont think it's true !
All the text-messages I got from Spin Palace, more than one every day, made me crazy. I stop playing there also, had no luck.
I have played here only through an offer i found for some free spins. It seemed like a decent Microgaming casino. I also see many complaints for Spin Palace casino so i will not be deposing here , they are on the warning list on the LCB.
once I made a Deposit of 10$ in the morning on a friday, friday evening i requestet to cashout 1000$ monday I recieved an E-mail that i have to upload some documents. so I did, and on wednesday they paid out on my neteller account
I played at this casino only once. They sent me spam mails every day offering match bonuses. I do question their trustworthy, there's a reason why they are blacklisted here, there are many player complaints about them all over the net, so bad reputation isn't good for the casino.. They were an average casino, just all Microgaming...
I played at this casino only once. They sent me spam mails every day offering match bonuses. I do question their trustworthy, there's a reason why they are blacklisted here, there are many player complaints about them all over the net, so bad reputation isn't good for the casino.. They were an average casino, just all Microgaming games that many other casinos offer, in my opinion they are a little dated and they should freshen things up there. Until then I won' t make any other deposit there.
Show morewhy is this casino in any list that starts with bestcasino and in warning list ???
I think its a good casino, only bad thing to say is the long waiting time before a withdrawel is being processed.
I am a member at Spin Palace Casino and have won off and on since I started playing there. I really enjoy microgaming casinos, and this is one of the first ones I joined, it took me awhile to get to know the games, and to find out which ones I really liked and how to play them well, Break da Bank Again was a slot machine...
I am a member at Spin Palace Casino and have won off and on since I started playing there. I really enjoy microgaming casinos, and this is one of the first ones I joined, it took me awhile to get to know the games, and to find out which ones I really liked and how to play them well, Break da Bank Again was a slot machine I grew to love, and frequent it most times, actually everytime I log into a microgaming casino, love the game, I would recommend Spin Palace to others, it is a good casino, I feel, Gloriabe
Show morei read all those reviews and its weird .The members here ,most of them are satisfied by this casino and what I read about them ,to many complaints,I acnt tell if its a good or not ,but they are running great promo for 50 free spins.
Played here a while ago, like every other microgaming casino. Quite reliable, they just do not seem to chase customers by offering incentives. Not much to complain about, nut also not much to sing about either. Average.
Yeah, Microgaming clients are the best, but i dont like a waiting time for payout, The time when you can cancel you withdrawal is to long. And sometime withdrawal takes 3-5 days. But games are awesome, same as 50 free spins. 5 stars , becouse i love microgaming casinos!
winner1177 10 years ago Newbie
Best online casino in the world and has only 4 reviews insane. New players searching for a place to play without getting ripped off or you want to win play here and forget the rest i should know i've played at almost every single casino online .
I played for many time in this casino, it is very serius and fun, unfortunatelly now it does not allow players from Italy. I'm very afraid.
- Jurisdictions:
- Download Available: No
- Company:
- Sister Casinos:
- min deposit: $/£/€10
- min withdrawal: $/£/€50
-
Cashout Limit:
$/£/€4,000 Weekly(this only applies to players who win a sum that is 5 times or more greater than your total purchases)
- Currencies:
-
cashout times:
Pending Time: 24 hours
E-Wallets: 24-48 hours
Credit/Debit Cards: 3-7 business days
-
Banking:
depositwithdrawal
Banking services iDebit, NETELLER, Pay N Play, Paysafecard, Payz, Rapid Transfer, Skrill and Trustly are not available for Players from Virginia, click here to find out why
-
All Software:
Players from Virginia are restricted to play games released by Evolution Gaming, Just For The Win and Microgaming, to find out why click here
- languages:
- Certifications and Approvals:
- Live Games: Yes
- Live Chat: Yes
-
Email:
support@spinpalacecasino.com
- Withdrawal Lock: No
- Manual Flush: No
Spin Palace Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
awesome!
pjarmu 5 years ago Sr. Newbie
3 / 5
At first I was negatively minded, because not all options are available when there is no account there. But after registering, it quickly came to my mind that it was a good idea. A quick deposit, doubling the deposit and classics of online casinos, that's enough for me. I've been playing for three months, I've already...
At first I was negatively minded, because not all options are available when there is no account there. But after registering, it quickly came to my mind that it was a good idea. A quick deposit, doubling the deposit and classics of online casinos, that's enough for me. I've been playing for three months, I've already paid out - no obstacles
Show morePlease enter your comment.
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pjarmu 5 years ago Sr. Newbie
3 / 5
I did not have much cash, so I was looking for a casino that would double my deposit with a small deposit. This is how my adventure began. I've been playing there since they have Polish, for now without any obstacles
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fredos386 6 years ago Hero Member
1 / 5
Spin palace is the very first online casino i ever played. I deposited 20$ and didn't know i was on 5 cents denom and not 1 cent so i bet 5x more than i should and won 2400$. I cashed out. It took 3 months to get paid. And not only did it take 3 months, but they paid back to my credit card but sent 100$ too much so after...
Spin palace is the very first online casino i ever played. I deposited 20$ and didn't know i was on 5 cents denom and not 1 cent so i bet 5x more than i should and won 2400$. I cashed out. It took 3 months to get paid. And not only did it take 3 months, but they paid back to my credit card but sent 100$ too much so after a few days (i had spent a good chunk of it) they charged back the credit card and took everything back. Then my credit card went nuts and the casino sent back my money 1-2 week later. Never played there again.
Show morePlease enter your comment.
Your comment is added.
PattyCovers 6 years ago Full Member
2 / 5
Spam email and text messages. Poor customer service. Poor reputation. Made a bunch of deposits in 2017 and I wish that I knew this information before doing so. Typical microgaming casino and also has a sports betting section. That’s the only good thing that I can say about this casino and if there is a chance I won’t get...
Spam email and text messages. Poor customer service. Poor reputation. Made a bunch of deposits in 2017 and I wish that I knew this information before doing so. Typical microgaming casino and also has a sports betting section. That’s the only good thing that I can say about this casino and if there is a chance I won’t get paid then I’ll stay away. Never won enough money to actually make a withdrawal so I cant agree or disagree but based on its reputation again I’ll stay away.
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TheAverageGuy 6 years ago Sr. Member
1.9 / 5
As an old dog who doesn't like to learn new tricks I probably spent much longer than I should have as a dedicated patron of Spin Palace. As a long term, well established casino running the Microgaming suite I'd come to grow and love there was a certain comfort in the familiar. It's not even so much that I have a lot of...
As an old dog who doesn't like to learn new tricks I probably spent much longer than I should have as a dedicated patron of Spin Palace. As a long term, well established casino running the Microgaming suite I'd come to grow and love there was a certain comfort in the familiar. It's not even so much that I have a lot of terrible awful things to say about the casino itself, I'm just hard pressed to find much good to say about it other than it suited this creature of habit fine for quite some time. While we spent a few good years together, the bloom as they say, fell off the rose. I started to notice that though I was a frequent depositer and an "occassionally" compulsive individual content to spend back his winnings and deposit again, the "benefits" offered by the casino for retention and client satisfaction were severely lacking. While my inbox filled daily with no deposit, free spin offers from suitors I had barely paid any attention to, my long term "partner" still treated me like just another flash in the pan one and run depositer, which became readily apparent and mildly insulting when their daily emails said "GOLD CLIENTS DESERVE GOLD REWARDS" yet the offer contained in the letter was the exact same offered by their sister site to quite literally EVERYONE. Christmas coming and going without so much as an e-card , yet alone a free spin while I watched daily rewards shower down on patrons of other casinos was the proverbial straw.. I'm not such a big fish that my departure for a more attentive and generous mistress will affect them, they probably won't even notice my annual investment missing from their ledgers.. but I surely can't be the only steady player disenchanted by their lack of effort and enticed by the flashier, younger models flaunting their goods and promising to give us what we really need... When my future ride or die buys me a convertible to go with my mid life crisis I'll be sure to wave and smile as I drive past, but I won't be stopping to chat...
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maiwen63 7 years ago Super Hero
2 / 5
Bad experience with this casino, bonus after deposit not credited and the support answer to emails after several days. lost deposit, would never make another deposit.
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ricky2983 7 years ago Newbie
1 / 5
I had a problem with this casino a couple of years ago. The game Gold Factory did not pay what it should have payed. So I made a picture of that screen and did sent It up to the casino's mail address and made a complain at the chat. I had my proof so... Next moment... They closed my account.....
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maxxqcgoldxx 7 years ago Sr. Newbie
4.5 / 5
spin palace . net is good casino and pay well for north america player like me in 2016 2017 i think you should , but just the veto for no-payment, i dont think it's true !
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steppek 8 years ago Hero Member
3 / 5
All the text-messages I got from Spin Palace, more than one every day, made me crazy. I stop playing there also, had no luck.
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pascal79 9 years ago Full Member
1.5 / 5
I have played here only through an offer i found for some free spins. It seemed like a decent Microgaming casino. I also see many complaints for Spin Palace casino so i will not be deposing here , they are on the warning list on the LCB.
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Dbac130579 9 years ago Full Member
4 / 5
once I made a Deposit of 10$ in the morning on a friday, friday evening i requestet to cashout 1000$ monday I recieved an E-mail that i have to upload some documents. so I did, and on wednesday they paid out on my neteller account
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Your comment is added.
barebones 9 years ago Super Hero
2.5 / 5
I played at this casino only once. They sent me spam mails every day offering match bonuses. I do question their trustworthy, there's a reason why they are blacklisted here, there are many player complaints about them all over the net, so bad reputation isn't good for the casino.. They were an average casino, just all Microgaming...
I played at this casino only once. They sent me spam mails every day offering match bonuses. I do question their trustworthy, there's a reason why they are blacklisted here, there are many player complaints about them all over the net, so bad reputation isn't good for the casino.. They were an average casino, just all Microgaming games that many other casinos offer, in my opinion they are a little dated and they should freshen things up there. Until then I won' t make any other deposit there.
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mastameth 9 years ago Newbie
4 / 5
why is this casino in any list that starts with bestcasino and in warning list ???
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jbuijsheeschw 9 years ago Super Hero
3.5 / 5
I think its a good casino, only bad thing to say is the long waiting time before a withdrawel is being processed.
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Gloriabe 10 years ago Jr. Member
4 / 5
I am a member at Spin Palace Casino and have won off and on since I started playing there. I really enjoy microgaming casinos, and this is one of the first ones I joined, it took me awhile to get to know the games, and to find out which ones I really liked and how to play them well, Break da Bank Again was a slot machine...
I am a member at Spin Palace Casino and have won off and on since I started playing there. I really enjoy microgaming casinos, and this is one of the first ones I joined, it took me awhile to get to know the games, and to find out which ones I really liked and how to play them well, Break da Bank Again was a slot machine I grew to love, and frequent it most times, actually everytime I log into a microgaming casino, love the game, I would recommend Spin Palace to others, it is a good casino, I feel, Gloriabe
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helena_kp 10 years ago Super Hero
2.5 / 5
i read all those reviews and its weird .The members here ,most of them are satisfied by this casino and what I read about them ,to many complaints,I acnt tell if its a good or not ,but they are running great promo for 50 free spins.
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cranders79 10 years ago Full Member
4 / 5
Played here a while ago, like every other microgaming casino. Quite reliable, they just do not seem to chase customers by offering incentives. Not much to complain about, nut also not much to sing about either. Average.
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ArmiS112 10 years ago Sr. Newbie
5 / 5
Yeah, Microgaming clients are the best, but i dont like a waiting time for payout, The time when you can cancel you withdrawal is to long. And sometime withdrawal takes 3-5 days. But games are awesome, same as 50 free spins. 5 stars , becouse i love microgaming casinos!
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winner1177 10 years ago Newbie
Best online casino in the world and has only 4 reviews insane. New players searching for a place to play without getting ripped off or you want to win play here and forget the rest i should know i've played at almost every single casino online .
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viky 10 years ago Sr. Member
2.5 / 5
I played for many time in this casino, it is very serius and fun, unfortunatelly now it does not allow players from Italy. I'm very afraid.
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