THIS CASINO IS CLOSED
Overview
Due to numerous unresolved player complaints and a lack of cooperation with our team, we have been forced to revise our StayBet Casino review, as it has officially been added to our Warning List. Launched in 2016, the casino delivers the standard gaming categories, with titles from multiple brands, but don’t let that fool you. We encourage you to think twice before signing up and read through player experiences to avoid winding up with a slew of unresolved complaints, yourself. The casino is owned by the Stay Gaming Group, a company located and registered in Curacao where it is regulated by the Government.
Integrity/Trustworthiness
One of the main issues regarding this site is that when reached out to by one of our members to assist with a player issue, they had no interest in cooperating, and gave endless excuses to avoid resolving the problem. To summarize the event, a member expressed on the LCB forum that they had been a member with the casino for nearly a year, and after withdrawing their first winnings, followed by a few cashouts, a verification procedure began. After providing the necessary documents requested by the site’s customer support, the player received some of the requested payments. However, months later, an email was sent to the user, claiming the provided verification documents were invalid, after the account had been fully verified several months prior. A total of 6500 euros was held by the casino. One of our forum moderators sent an email followed by a series of reminders to the site, with no reply for nearly a month! Finally, StayBet reached out to the player, dismissing our moderator’s emails, claiming the member had violated terms for using bonus cash to play on a restricted game. The player provided evidence in the form of a screenshot of the site’s T&Cs at the time the bonus was used, in which the game in question is not listed as such. However, the site now has it listed under its T&Cs. Read the full forum transcripts here.
Player Complaints
The above-mentioned case is only one instance of a player complaint. If you head to the ‘Staybet, Slotsmoon Casino,’ you can read a similar scenario with another user. Others have expressed concerns with the documentation process. One in particular shared a comparable situation in which his documents were not approved. He was explained to by the casino than an “electric document is not ok.” After further requests and long delays, the documentation was finally approved, but all winnings were confiscated, and only a single deposit returned, after he was accused of violating terms, something he vehemently denies. Once again, a forum moderator reached out and was met with delayed responses. Ultimately, it resulted in a similar scenario in which terms were modified AFTER the fact.
Conclusion
In short, we do not recommend this site to players, as they have demonstrated a lack of cooperation, and instances of T&Cs changing suddenly, and without notice.
Down to Brass Tacks
Staybet Casino is rated 1577 of 1645 casinos reviewed with a score of 1.7 out of 5 after 97 votes and it has 1488 Slots offered from BetSoft, Genesis Gaming, Microgaming and 6 others with an average rating of 3.9 out of 5 after 85943 votes.
Screenshot Gallery / Last Updated 04-05-2017
Member's feedback (17)
Staybet Casino Video Review
Overview
Due to numerous unresolved player complaints and a lack of cooperation with our team, we have been forced to revise our StayBet Casino review, as it has officially been added to our Warning List. Launched in 2016, the casino delivers the standard gaming categories, with titles from multiple brands, but don’t let that fool you. We encourage you to think twice before signing up and read through player experiences to avoid winding up with a slew of unresolved complaints, yourself. The casino is owned by the Stay Gaming Group, a company located and registered in Curacao where it is regulated by the Government.
Integrity/Trustworthiness
One of the main issues regarding this site is that when reached out to by one of our members to assist with a player issue, they had no interest in cooperating, and gave endless excuses to avoid resolving the problem. To summarize the event, a member expressed on the LCB forum that they had been a member with the casino for nearly a year, and after withdrawing their first winnings, followed by a few cashouts, a verification procedure began. After providing the necessary documents requested by the site’s customer support, the player received some of the requested payments. However, months later, an email was sent to the user, claiming the provided verification documents were invalid, after the account had been fully verified several months prior. A total of 6500 euros was held by the casino. One of our forum moderators sent an email followed by a series of reminders to the site, with no reply for nearly a month! Finally, StayBet reached out to the player, dismissing our moderator’s emails, claiming the member had violated terms for using bonus cash to play on a restricted game. The player provided evidence in the form of a screenshot of the site’s T&Cs at the time the bonus was used, in which the game in question is not listed as such. However, the site now has it listed under its T&Cs. Read the full forum transcripts here.
Player Complaints
The above-mentioned case is only one instance of a player complaint. If you head to the ‘Staybet, Slotsmoon Casino,’ you can read a similar scenario with another user. Others have expressed concerns with the documentation process. One in particular shared a comparable situation in which his documents were not approved. He was explained to by the casino than an “electric document is not ok.” After further requests and long delays, the documentation was finally approved, but all winnings were confiscated, and only a single deposit returned, after he was accused of violating terms, something he vehemently denies. Once again, a forum moderator reached out and was met with delayed responses. Ultimately, it resulted in a similar scenario in which terms were modified AFTER the fact.
Conclusion
In short, we do not recommend this site to players, as they have demonstrated a lack of cooperation, and instances of T&Cs changing suddenly, and without notice.
Down to Brass Tacks
Staybet Casino is rated 1577 of 1645 casinos reviewed with a score of 1.7 out of 5 after 97 votes and it has 1488 Slots offered from BetSoft, Genesis Gaming, Microgaming and 6 others with an average rating of 3.9 out of 5 after 85943 votes.
Screenshot Gallery / Last Updated 04-05-2017
- Jurisdictions:
- Download Available: No
- min deposit: €10 (Giropay/Sofort)/€15 (Skrill/Credit/Debit Cards)/€20 (Neteller)
- min withdrawal: €10
-
Cashout Limit:
€10,000 Monthly
- Currencies:
-
cashout times:
E-wallets: 24 hours
Credit/Debit Cards: 1-3 business days
-
Banking:
depositwithdrawal
Banking services Citadel, Giropay, iDeal, NETELLER, Paysafecard, Skrill and SOFORT Banking are not available for Players from Virginia, click here to find out why
-
All Software:
Players from Virginia are restricted to play games released by Genesis Gaming, Microgaming, NYX Interactive and Play'n GO, to find out why click here
- languages:
- Live Games: Yes
- Live Chat: Yes
-
Email:
office@staybet.com
support@staybet.com
-
Telephone:
00356 27591596
- Withdrawal Lock: No
- Manual Flush: No
Staybet Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
Member's feedback (17)
Closed account long ago. Just a horrible casino that does not pay even if I did not receive any bonus. Stay away!They are not worth 0.1 points but could not give 0
do not play here! made a deposit of 50 euros and managed to wager the whole bonus. I made a withdrawal of 700 euros. Took 3 weeks to varify documents. After that they said I bet over 5 euros per spin which I never did and demanded proof. They closed my account and I never saw my money again
I made a single deposit at this casino and I regret it. I played and I did not like this casino, difficult navigation and customer support not professional.
Signed up here for a while ago and received 20 free spins in Super Flip, everything worked smooth and free spins was added directly. Went on depositing for the first time and got a 150% casino bonus that I managed to wager and withdrawal €700. KYC after took me 46 hours and then payment was instantly accepted after document...
Signed up here for a while ago and received 20 free spins in Super Flip, everything worked smooth and free spins was added directly. Went on depositing for the first time and got a 150% casino bonus that I managed to wager and withdrawal €700. KYC after took me 46 hours and then payment was instantly accepted after document been accpeted, so for me 9/10 experience. Keep up the good work
Show moreThis is the first time I have actually been scared to register at an online casino simply because everyone at LCB is giving it low reviews (due to payment issues) I cant summarise what Staybets withdrawal procedure is like as I am yet to win anything but I managed to deposit 10EUR and lost it all. EDIT: I would only recommend...
This is the first time I have actually been scared to register at an online casino simply because everyone at LCB is giving it low reviews (due to payment issues) I cant summarise what Staybets withdrawal procedure is like as I am yet to win anything but I managed to deposit 10EUR and lost it all. EDIT: I would only recommend this casino to my arch nemesis.
Show moreStaybet i`ll give you 2.5 just for good software microgaming netent betsoft! I really enjoyed playing virtual games and table games! Nice roulette and not so good slots :c. Really big problem is verification! Very slow answers from support. Please improve your verification! No problems with payments! I did withdraw 100$...
Staybet i`ll give you 2.5 just for good software microgaming netent betsoft! I really enjoyed playing virtual games and table games! Nice roulette and not so good slots :c. Really big problem is verification! Very slow answers from support. Please improve your verification! No problems with payments! I did withdraw 100$ here! If you love to play slots this casino is not for you!
Show moreIf you ever want to see a cent of your earnings play elsewhere, thats my advice. I played at this casino a few times, have deposited a few times and was enjoying game play, some slots were a bit slow but overall was happy....until of course I actually won something. Apparently the limit of each bet is 5 euros and I made...
If you ever want to see a cent of your earnings play elsewhere, thats my advice. I played at this casino a few times, have deposited a few times and was enjoying game play, some slots were a bit slow but overall was happy....until of course I actually won something. Apparently the limit of each bet is 5 euros and I made a few 5,20 bets (which I didnt know because they only showed up as chips) so they cancelled my withdraw request and removed all funds from my account except deposit. So many casinos out there.....make sure you pick the right one :O
Show moreA huge amount of freespins to depositors. Almost daily. That i like. But it took almost 2 weeks for verification and that blows... They give a mixed impression to say the least.
I have deposited and receive 200% bonus. Played and all was ok, until I have requested withdrawal. Sent my documents and verification took 1 week and it still hasn't ended. I see here someone have 16 days verification,its totally unacceptable. But Im still waiting for verification to request new withdrawal.
I am not happy with this casino at all. Support i terrible and 16 days to verify my account! No there is so many god casino to play on, so stay away from this one.
I have registered a while back at this casino.They sent me several promo emails,like the 200% bonus on first deposit.The layout is simple and has a good variety of games and slots.
I've not yet worked out this casino, they have some of the best and most well respected game developers onboard which is always a positive sign, Microgaming in particularly are really quite vigilant when it comes to deciding who can use their software and demand reasonable security and assurances with regards to player...
I've not yet worked out this casino, they have some of the best and most well respected game developers onboard which is always a positive sign, Microgaming in particularly are really quite vigilant when it comes to deciding who can use their software and demand reasonable security and assurances with regards to player deposits. On the other hand a Curacao "License" is usually completely worthless and there is no mention of a UKGC license number on their homepage. For the time being I'd say treat this place with caution.
Show moreLuckyRJ 8 years ago Super Hero
@damir.zahirovic - Well it is licensed and operates in Curacao, and most casino that are using Curacao are usually roguish. So it doesn't surprise me. Maybe You should make a thread in the player complaint section of the forum, so that LCB staff can see that you have had an issue, and then if the casino doesn't play ball...
@damir.zahirovic - Well it is licensed and operates in Curacao, and most casino that are using Curacao are usually roguish. So it doesn't surprise me. Maybe You should make a thread in the player complaint section of the forum, so that LCB staff can see that you have had an issue, and then if the casino doesn't play ball and respond to LCB, then LCB will probably blacklist them. They only blacklist a casino when a casino doesn't respond promptly and doesn't give the correct information and if they take a long time to respond too. Hope this helps.
Show moreWarning for this casino. Should be blacklisted. They do not pay if you play with the bonus . I did try to withdraw after I wagered the bonus . They wrote me a email that I played over 50kr spin which I never did. you could not see the history on the website. Took two weeks to verify documents. So dont play on this casino,...
Warning for this casino. Should be blacklisted. They do not pay if you play with the bonus . I did try to withdraw after I wagered the bonus . They wrote me a email that I played over 50kr spin which I never did. you could not see the history on the website. Took two weeks to verify documents. So dont play on this casino, worst ever.
Show moreAt first, I find this casino kinda nice and I was glad I could join them because they do have great welcome bonus. I made my first deposit and the bonus was added instantly. Just in case I win I sent them my documents to verify my account. While done sending them my documents I started playing NetEnt games and unfortunately...
At first, I find this casino kinda nice and I was glad I could join them because they do have great welcome bonus. I made my first deposit and the bonus was added instantly. Just in case I win I sent them my documents to verify my account. While done sending them my documents I started playing NetEnt games and unfortunately I did not win anything, bad luck I guess. A few days later I got an email from them saying that my documents were denied because they are scanned? I am a gambler for a few years now and I always use scanned documents to verify my accounts and Staybet is the only casino who refused my documents. Staybet I will not stay playing with you!
Show moreIf you want to cash out here, you can forget about it! It is made very difficult for you, they don't accept screenshot, scanning of your passport, address details! so you have to take a digital photo of your passport and address details, etc. and then you have to reduce it. Huge hassle in this casino! I know many casinos,...
If you want to cash out here, you can forget about it! It is made very difficult for you, they don't accept screenshot, scanning of your passport, address details! so you have to take a digital photo of your passport and address details, etc. and then you have to reduce it. Huge hassle in this casino! I know many casinos, never experienced anything like this! really ridiculous! Sent everything they need so far, and was sent to KYC department, it's been a week now, haven't heard anything! Really a rotten casino!
Show moreAls je wilt uitbetalen hier,dan kan je het vergeten! Het wordt je heel moeilijk gemaakt, screenshot,scanning van je paspoort,adresgegevens accepteren ze niet! je moet dus een digitale foto maken van je paspoort en adres gegevens enz. en dan moet je die nog verkleinen. Enorm gedoe in deze casino! Ik ken vele casino,s,nog...
Als je wilt uitbetalen hier,dan kan je het vergeten! Het wordt je heel moeilijk gemaakt, screenshot,scanning van je paspoort,adresgegevens accepteren ze niet! je moet dus een digitale foto maken van je paspoort en adres gegevens enz. en dan moet je die nog verkleinen. Enorm gedoe in deze casino! Ik ken vele casino,s,nog nooit zoiets meegemaakt! echt belachelijk!Tot nu toe alles verstuurd wat ze nodig hebben,en werd verstuurd naar KYC department,zit nu al een week verder,nog niks van gehoord! Echt een rotcasino!
Show moreStaybet is a fine casino in my opinion. I played there with the 200% welcome bonus and lost it all, but I had a good time. Their customer service is good and the game selection is wide too. I like their bonuses and my only issue there was the fact that mobile play wasn't working and I had some technical issues on instant...
Staybet is a fine casino in my opinion. I played there with the 200% welcome bonus and lost it all, but I had a good time. Their customer service is good and the game selection is wide too. I like their bonuses and my only issue there was the fact that mobile play wasn't working and I had some technical issues on instant play as well. Other than that I recommend them.
Show more- Jurisdictions:
- Download Available: No
- Company:
- min deposit: €10 (Giropay/Sofort)/€15 (Skrill/Credit/Debit Cards)/€20 (Neteller)
- min withdrawal: €10
-
Cashout Limit:
€10,000 Monthly
- Currencies:
-
cashout times:
E-wallets: 24 hours
Credit/Debit Cards: 1-3 business days
-
Banking:
depositwithdrawal
Banking services Citadel, Giropay, iDeal, NETELLER, Paysafecard, Skrill and SOFORT Banking are not available for Players from Virginia, click here to find out why
-
All Software:
Players from Virginia are restricted to play games released by Genesis Gaming, Microgaming, NYX Interactive and Play'n GO, to find out why click here
- languages:
- Live Games: Yes
- Live Chat: Yes
-
Email:
office@staybet.com
support@staybet.com
-
Telephone:
00356 27591596
- Withdrawal Lock: No
- Manual Flush: No
Staybet Casino Activity
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
liked it
tinka5555 6 years ago Hero Member
0.1 / 5
Closed account long ago. Just a horrible casino that does not pay even if I did not receive any bonus. Stay away!They are not worth 0.1 points but could not give 0
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damir.zahirovic 6 years ago Newbie
0.1 / 5
do not play here! made a deposit of 50 euros and managed to wager the whole bonus. I made a withdrawal of 700 euros. Took 3 weeks to varify documents. After that they said I bet over 5 euros per spin which I never did and demanded proof. They closed my account and I never saw my money again
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maiwen63 7 years ago Super Hero
2 / 5
I made a single deposit at this casino and I regret it. I played and I did not like this casino, difficult navigation and customer support not professional.
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gustweetjens 7 years ago Newbie
4 / 5
Signed up here for a while ago and received 20 free spins in Super Flip, everything worked smooth and free spins was added directly. Went on depositing for the first time and got a 150% casino bonus that I managed to wager and withdrawal €700. KYC after took me 46 hours and then payment was instantly accepted after document...
Signed up here for a while ago and received 20 free spins in Super Flip, everything worked smooth and free spins was added directly. Went on depositing for the first time and got a 150% casino bonus that I managed to wager and withdrawal €700. KYC after took me 46 hours and then payment was instantly accepted after document been accpeted, so for me 9/10 experience. Keep up the good work
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bigbolox_ay 7 years ago Jr. Member
1 / 5
This is the first time I have actually been scared to register at an online casino simply because everyone at LCB is giving it low reviews (due to payment issues) I cant summarise what Staybets withdrawal procedure is like as I am yet to win anything but I managed to deposit 10EUR and lost it all. EDIT: I would only recommend...
This is the first time I have actually been scared to register at an online casino simply because everyone at LCB is giving it low reviews (due to payment issues) I cant summarise what Staybets withdrawal procedure is like as I am yet to win anything but I managed to deposit 10EUR and lost it all. EDIT: I would only recommend this casino to my arch nemesis.
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Miracle 7 years ago Sr. Newbie
2.5 / 5
Staybet i`ll give you 2.5 just for good software microgaming netent betsoft! I really enjoyed playing virtual games and table games! Nice roulette and not so good slots :c. Really big problem is verification! Very slow answers from support. Please improve your verification! No problems with payments! I did withdraw 100$...
Staybet i`ll give you 2.5 just for good software microgaming netent betsoft! I really enjoyed playing virtual games and table games! Nice roulette and not so good slots :c. Really big problem is verification! Very slow answers from support. Please improve your verification! No problems with payments! I did withdraw 100$ here! If you love to play slots this casino is not for you!
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Rnoguito 7 years ago Newbie
0.1 / 5
If you ever want to see a cent of your earnings play elsewhere, thats my advice. I played at this casino a few times, have deposited a few times and was enjoying game play, some slots were a bit slow but overall was happy....until of course I actually won something. Apparently the limit of each bet is 5 euros and I made...
If you ever want to see a cent of your earnings play elsewhere, thats my advice. I played at this casino a few times, have deposited a few times and was enjoying game play, some slots were a bit slow but overall was happy....until of course I actually won something. Apparently the limit of each bet is 5 euros and I made a few 5,20 bets (which I didnt know because they only showed up as chips) so they cancelled my withdraw request and removed all funds from my account except deposit. So many casinos out there.....make sure you pick the right one :O
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salemnalle2 8 years ago Sr. Member
2 / 5
A huge amount of freespins to depositors. Almost daily. That i like. But it took almost 2 weeks for verification and that blows... They give a mixed impression to say the least.
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olegs 8 years ago Full Member
0.1 / 5
I have deposited and receive 200% bonus. Played and all was ok, until I have requested withdrawal. Sent my documents and verification took 1 week and it still hasn't ended. I see here someone have 16 days verification,its totally unacceptable. But Im still waiting for verification to request new withdrawal.
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tinka5555 8 years ago Hero Member
0.1 / 5
I am not happy with this casino at all. Support i terrible and 16 days to verify my account! No there is so many god casino to play on, so stay away from this one.
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RECALCITRA 8 years ago Sr. Member
I have registered a while back at this casino.They sent me several promo emails,like the 200% bonus on first deposit.The layout is simple and has a good variety of games and slots.
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catapultaudio 8 years ago Jr. Member
2.5 / 5
I've not yet worked out this casino, they have some of the best and most well respected game developers onboard which is always a positive sign, Microgaming in particularly are really quite vigilant when it comes to deciding who can use their software and demand reasonable security and assurances with regards to player...
I've not yet worked out this casino, they have some of the best and most well respected game developers onboard which is always a positive sign, Microgaming in particularly are really quite vigilant when it comes to deciding who can use their software and demand reasonable security and assurances with regards to player deposits. On the other hand a Curacao "License" is usually completely worthless and there is no mention of a UKGC license number on their homepage. For the time being I'd say treat this place with caution.
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LuckyRJ 8 years ago Super Hero
@damir.zahirovic - Well it is licensed and operates in Curacao, and most casino that are using Curacao are usually roguish. So it doesn't surprise me. Maybe You should make a thread in the player complaint section of the forum, so that LCB staff can see that you have had an issue, and then if the casino doesn't play ball...
@damir.zahirovic - Well it is licensed and operates in Curacao, and most casino that are using Curacao are usually roguish. So it doesn't surprise me. Maybe You should make a thread in the player complaint section of the forum, so that LCB staff can see that you have had an issue, and then if the casino doesn't play ball and respond to LCB, then LCB will probably blacklist them. They only blacklist a casino when a casino doesn't respond promptly and doesn't give the correct information and if they take a long time to respond too. Hope this helps.
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damir.zahirovic 8 years ago Newbie
0.1 / 5
Warning for this casino. Should be blacklisted. They do not pay if you play with the bonus . I did try to withdraw after I wagered the bonus . They wrote me a email that I played over 50kr spin which I never did. you could not see the history on the website. Took two weeks to verify documents. So dont play on this casino,...
Warning for this casino. Should be blacklisted. They do not pay if you play with the bonus . I did try to withdraw after I wagered the bonus . They wrote me a email that I played over 50kr spin which I never did. you could not see the history on the website. Took two weeks to verify documents. So dont play on this casino, worst ever.
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Mojo Jojo 8 years ago Super Hero
2 / 5
At first, I find this casino kinda nice and I was glad I could join them because they do have great welcome bonus. I made my first deposit and the bonus was added instantly. Just in case I win I sent them my documents to verify my account. While done sending them my documents I started playing NetEnt games and unfortunately...
At first, I find this casino kinda nice and I was glad I could join them because they do have great welcome bonus. I made my first deposit and the bonus was added instantly. Just in case I win I sent them my documents to verify my account. While done sending them my documents I started playing NetEnt games and unfortunately I did not win anything, bad luck I guess. A few days later I got an email from them saying that my documents were denied because they are scanned? I am a gambler for a few years now and I always use scanned documents to verify my accounts and Staybet is the only casino who refused my documents. Staybet I will not stay playing with you!
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marcelNL 8 years ago Newbie
0.5 / 5
If you want to cash out here, you can forget about it! It is made very difficult for you, they don't accept screenshot, scanning of your passport, address details! so you have to take a digital photo of your passport and address details, etc. and then you have to reduce it. Huge hassle in this casino! I know many casinos,...
If you want to cash out here, you can forget about it! It is made very difficult for you, they don't accept screenshot, scanning of your passport, address details! so you have to take a digital photo of your passport and address details, etc. and then you have to reduce it. Huge hassle in this casino! I know many casinos, never experienced anything like this! really ridiculous! Sent everything they need so far, and was sent to KYC department, it's been a week now, haven't heard anything! Really a rotten casino!
Show moreAls je wilt uitbetalen hier,dan kan je het vergeten! Het wordt je heel moeilijk gemaakt, screenshot,scanning van je paspoort,adresgegevens accepteren ze niet! je moet dus een digitale foto maken van je paspoort en adres gegevens enz. en dan moet je die nog verkleinen. Enorm gedoe in deze casino! Ik ken vele casino,s,nog...
Als je wilt uitbetalen hier,dan kan je het vergeten! Het wordt je heel moeilijk gemaakt, screenshot,scanning van je paspoort,adresgegevens accepteren ze niet! je moet dus een digitale foto maken van je paspoort en adres gegevens enz. en dan moet je die nog verkleinen. Enorm gedoe in deze casino! Ik ken vele casino,s,nog nooit zoiets meegemaakt! echt belachelijk!Tot nu toe alles verstuurd wat ze nodig hebben,en werd verstuurd naar KYC department,zit nu al een week verder,nog niks van gehoord! Echt een rotcasino!
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barebones 8 years ago Super Hero
4 / 5
Staybet is a fine casino in my opinion. I played there with the 200% welcome bonus and lost it all, but I had a good time. Their customer service is good and the game selection is wide too. I like their bonuses and my only issue there was the fact that mobile play wasn't working and I had some technical issues on instant...
Staybet is a fine casino in my opinion. I played there with the 200% welcome bonus and lost it all, but I had a good time. Their customer service is good and the game selection is wide too. I like their bonuses and my only issue there was the fact that mobile play wasn't working and I had some technical issues on instant play as well. Other than that I recommend them.
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