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Introduction
If you dream of fun in the sun, Sun Palace Casino is the right online destination to visit, especially if you live in the USA. Combined with plenty of sunshine year-round, the top-notch assortment of games suits every player's style, while the site's massive offering of promotions completes the picture.
New guests can decide whether to download casino software or opt for instant play in the browser, and choose from a variety of sign-up deals, taking advantage of the bonus that best suits their bankrolls and gambling preferences.
Sun Palace online casino is a trustworthy US-friendly site with a decent game library and an array of promotions. By and large, for the majority of gamblers, the platform’s pros will likely outweigh its cons, so let's have a look at both sides.
Welcome to Sun Palace - where the atmosphere is warm, the pace is relaxed, and every spin feels like a getaway.
If you're looking for glamour and elegance, don't expect a lot, as you'll get a simpler look, not luxurious or flashy!
The platform is excellently designed to be easy to use for both experienced and new players.
The home page has everything an average customer needs, from promotions to games, banking, crypto deposits, and support, while the terms and privacy policies are at the bottom.
Here, we’ve created more than just an online casino. Sun Palace is your sunlit retreat, designed for players who want to unwind, explore, and enjoy classic casino entertainment in a calm, welcoming setting.
There's lots to play at this casino, featuring award-winning releases from Realtime Gaming/Spinlogic Gaming. These developers constantly release new titles thanks to cutting-edge, high-performance, and incredibly stable platforms.
The game range is well below the standard you'll find at most casinos because there are only a few live dealer games.
But there are plenty of games to choose from, like slot machines, table games, video poker, casual games, and progressive jackpots.
What's the customer service like?
After clicking the Support button at the top of the website's home page, you will find a small FAQ page that offers decent customer service.
If you would like a more detailed answer, you can email the casino, schedule a call, or use the live chat option, which is available 24/7.
Bonuses and Promotions
When players receive bonuses for popular games, they will likely be able to play longer and accomplish more.
We will notify you as soon as a bonus promotion becomes available. However, we won't be sharing any details with you here. At the top of this page, you will find a list of all the current promotional offers, along with a brief description of each one.
Listed below are the casino's offers, along with the terms and conditions for each.
- Is there a welcome bonus offer, and are there specific requirements to claim it?
Users receive a welcome bonus package to kickstart their experience after they make a deposit and meet the requirements.
- Are Extra Spins ever offered, and are they available only for certain casino-authorized games?
We could not find any promotions offering casino spins.
- Are the wagering requirements generally low or high, and do they vary by promotion type?
There can be some variance in wagering requirements from one bonus to another, but they are usually higher than the industry standards.
- Does the casino offer reload bonuses or loyalty rewards for existing players?
You can get several reload bonuses, plus participate in frequent slot tournaments and collect comp points.
- Are there any time limits or restrictions for using the bonus funds or spins?
Bonuses are subject to time limits and certain restrictions, so keep that in mind. Before submitting a claim, make sure you understand all the terms and conditions of the claim.
Tip: All promotions can be claimed only by using specific coupon codes. To be eligible to receive a bonus of your choice, do not forget to enter the respective coupon code before making your deposit.
Sun Palace Casino Test
This crypto-friendly RTG site was tested in November 2023 by tester perobet. Having already registered some time prior, he logged in to his account, verified email and submitted documents for the KYC verification via email on November 10, 2023. With his documents verified the same day, he could deposit and wager on games worry-free.
Perobet deposited USD 200 in BTC via CryptoPay on November 23. It is worth mentioning that players can opt for priority processing and faster deposits. Priority processing is 10 minutes or under and costs a USD 17.75 fee.
With the account funded, he played Achilles and then moved on to Cash Bandits 3, where he activated some interesting features.
On November 23, 2023, our tester requested a USD 150 in BTC withdrawal, which was the minimum, as told by a live chat support agent. Three days went by and there was no sign of money. That's when perobet's cashout problems started.
By December 14, 20 days had gone by and he never received the payout. During this time, he contacted the casino multiple times, every 3 days on average, via email and live chat. On December 14, he decided to try once again, when he was informed via email that the withdrawal request was approved and processed.
Due to fluctuations in Bitcoin value, he received less than expected. A day later, on December 15, 2023, he received a total of USD 147.45/ 0.0035055 BTC.
To see more details regarding the 20-day overdue cashout, read the full report HERE.
Banking/Deposit/Withdrawal
- This casino accepts both traditional and modern currencies and offers several banking methods, including Visa, MasterCard, Interac, Bitcoin, Litecoin, and more.
- To maintain a safe and fair gaming environment, all players must complete a quick account verification before making their first withdrawal.
- Withdrawals will generally be processed using the same method as deposits, where possible.
- Accounts that don't show any login or wagering activity for six (6) months are considered inactive. You'll lose all your balances once it's deemed inactive.
- All withdrawals are subject to audit and may require documentation, including evidence of the source of funds if deemed necessary.
Game Selection
Sun Palace Casino not only offers some of the best online slots out there but also a decent selection of table games, video poker, casual games, and Jackpot titles. Fans of Vegas classics are welcome to join roulette, blackjack, and baccarat tables and tap into the festive atmosphere inherent to fashionable brick-and-mortar venues that can be found on the Strip.
Explore a wide range of casino games, including engaging slots, classic favorites, and exciting new releases. Whether you’re here for light entertainment or longer sessions, there’s always something waiting to be discovered.
Gamblers who prefer spinning the reels will come across a truly diverse slot portfolio with differently themed adventures based on 3-, 5-, and 6-reel layouts, with some of them boosted by staggering Progressive Jackpots. By the way, here players can also try their hand at Fish Catch, a highly interactive fish game packed with action and big wins.
We release two new games every month to keep your experience fresh and exciting. There’s always something new to discover alongside your favorite classics.
Slots: Liberty Rockets, Seahorse Surge, Coyote Cash 2, Elemental Adventures, Bass Baggin' Bounty, Blazing Horse, Temple Totems, Shogun Princess Quest, Fruit Savers, The Cash is Right, Charm's of the Forest, Cash Chalet, Glam Cash, Primal Warriors Legacy, Pyramid Pets, Locking Archer, Warrior Conquest, Mermaid Royale, Penguin Palooza, and numerous others.
Table Games & Video Poker: Teen Patti, 32 Cards, Lucky 7, Baccarat, 21 Suit'em Up Blackjack, Blackjack + Perfect Pair, Caribbean Draw Poker, Caribbean Stud Poker, Caribbean Hold'em Poker, Let'em Ride, Tri Card Poker, Aces & Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Deuces Wild, Double Jackpot Poker, Jacks or Better, Loose Deuces, and more.
Progressive Jackpot Titles: Jackpot Cleopatra's Gold Deluxe, Shopping Spree II, Jackpot Pinatas Deluxe, Jackpot Cleopatra's Gold, Megasaur, Spirit of the Inca, Aztec's Millions, Caribbean Draw Poker, Caribbean Stud Poker, Caribbean Hold'em Poker, and Let'em Ride.
Loyalty Program
Sun Palace Casino provides players with numerous opportunities to get more bang for their buck, and the site’s loyalty scheme is one of them.
The membership is open to all registered patrons who earn comp points for placing real-money stakes and later redeem them for cash at a rate of 100 comps for $1. To earn 1 comp, players should wager $10.
Just a heads-up: the maximum amount allowed for withdrawal is capped at 20x the value of redeemed comp points.
Are Cryptocurrencies Available for Depositing?
It's super easy to deposit and withdraw, and users who have already switched to modern currencies will find it easy, since several popular cryptocurrencies are integrated!
Visa and Mastercard are accepted, as well as Interac, Ethereum, Bitcoin, Litecoin, and more.
- Tap ‘Deposit’ on mobile or click ‘Cashier’ on desktop.
- Choose your preferred payment method.
- Enter your payment details and how much you’d like to deposit.
- Hit ‘Deposit to Account,’ and you’re good to go!
The account verification requirements must be completed and approved before the casino team can process a customer's withdrawal request.
Sun Palace Casino Registration and Login Process
It's super quick and easy to register for this online casino!
In the first step, you need to enter your full name, email address, username, and password. After that, users fill out their country, state, city, address, and postal code in the Address section.
The last step is reserved for Personal details: customers need to enter their date of birth and phone number, select whether they would like to receive information about bonuses, news, and promotions, and finally accept the terms.
The doors are open. The sun is shining. And your place at Sun Palace is waiting.
Helpful Links
Down to Brass Tacks
Sun Palace Casino is rated 242 of 1741 casinos reviewed with a score of 3.2 out of 5 after 523 votes and it has 354 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.0 out of 5 after 17785 votes.
No Deposit Codes
Sun Palace Casino Video Review
Advantages
- No deposit bonus
- Cashbacks and other reload promotions
- Slot tournaments
- Refer-a-friend promotion
- Crypto-friendly online casino
Disadvantages
- Accounts with no login or wagering activity for 6 months will be deemed inactive, and any remaining balance will be removed.
- Bonus wagering requirements are high and difficult to reach
- Low-risk or no-risk betting strategies are forbidden
Introduction
If you dream of fun in the sun, Sun Palace Casino is the right online destination to visit, especially if you live in the USA. Combined with plenty of sunshine year-round, the top-notch assortment of games suits every player's style, while the site's massive offering of promotions completes the picture.
New guests can decide whether to download casino software or opt for instant play in the browser, and choose from a variety of sign-up deals, taking advantage of the bonus that best suits their bankrolls and gambling preferences.
Sun Palace online casino is a trustworthy US-friendly site with a decent game library and an array of promotions. By and large, for the majority of gamblers, the platform’s pros will likely outweigh its cons, so let's have a look at both sides.
Welcome to Sun Palace - where the atmosphere is warm, the pace is relaxed, and every spin feels like a getaway.
If you're looking for glamour and elegance, don't expect a lot, as you'll get a simpler look, not luxurious or flashy!
The platform is excellently designed to be easy to use for both experienced and new players.
The home page has everything an average customer needs, from promotions to games, banking, crypto deposits, and support, while the terms and privacy policies are at the bottom.
Here, we’ve created more than just an online casino. Sun Palace is your sunlit retreat, designed for players who want to unwind, explore, and enjoy classic casino entertainment in a calm, welcoming setting.
There's lots to play at this casino, featuring award-winning releases from Realtime Gaming/Spinlogic Gaming. These developers constantly release new titles thanks to cutting-edge, high-performance, and incredibly stable platforms.
The game range is well below the standard you'll find at most casinos because there are only a few live dealer games.
But there are plenty of games to choose from, like slot machines, table games, video poker, casual games, and progressive jackpots.
What's the customer service like?
After clicking the Support button at the top of the website's home page, you will find a small FAQ page that offers decent customer service.
If you would like a more detailed answer, you can email the casino, schedule a call, or use the live chat option, which is available 24/7.
Bonuses and Promotions
When players receive bonuses for popular games, they will likely be able to play longer and accomplish more.
We will notify you as soon as a bonus promotion becomes available. However, we won't be sharing any details with you here. At the top of this page, you will find a list of all the current promotional offers, along with a brief description of each one.
Listed below are the casino's offers, along with the terms and conditions for each.
- Is there a welcome bonus offer, and are there specific requirements to claim it?
Users receive a welcome bonus package to kickstart their experience after they make a deposit and meet the requirements.
- Are Extra Spins ever offered, and are they available only for certain casino-authorized games?
We could not find any promotions offering casino spins.
- Are the wagering requirements generally low or high, and do they vary by promotion type?
There can be some variance in wagering requirements from one bonus to another, but they are usually higher than the industry standards.
- Does the casino offer reload bonuses or loyalty rewards for existing players?
You can get several reload bonuses, plus participate in frequent slot tournaments and collect comp points.
- Are there any time limits or restrictions for using the bonus funds or spins?
Bonuses are subject to time limits and certain restrictions, so keep that in mind. Before submitting a claim, make sure you understand all the terms and conditions of the claim.
Tip: All promotions can be claimed only by using specific coupon codes. To be eligible to receive a bonus of your choice, do not forget to enter the respective coupon code before making your deposit.
Sun Palace Casino Test
This crypto-friendly RTG site was tested in November 2023 by tester perobet. Having already registered some time prior, he logged in to his account, verified email and submitted documents for the KYC verification via email on November 10, 2023. With his documents verified the same day, he could deposit and wager on games worry-free.
Perobet deposited USD 200 in BTC via CryptoPay on November 23. It is worth mentioning that players can opt for priority processing and faster deposits. Priority processing is 10 minutes or under and costs a USD 17.75 fee.
With the account funded, he played Achilles and then moved on to Cash Bandits 3, where he activated some interesting features.
On November 23, 2023, our tester requested a USD 150 in BTC withdrawal, which was the minimum, as told by a live chat support agent. Three days went by and there was no sign of money. That's when perobet's cashout problems started.
By December 14, 20 days had gone by and he never received the payout. During this time, he contacted the casino multiple times, every 3 days on average, via email and live chat. On December 14, he decided to try once again, when he was informed via email that the withdrawal request was approved and processed.
Due to fluctuations in Bitcoin value, he received less than expected. A day later, on December 15, 2023, he received a total of USD 147.45/ 0.0035055 BTC.
To see more details regarding the 20-day overdue cashout, read the full report HERE.
Banking/Deposit/Withdrawal
- This casino accepts both traditional and modern currencies and offers several banking methods, including Visa, MasterCard, Interac, Bitcoin, Litecoin, and more.
- To maintain a safe and fair gaming environment, all players must complete a quick account verification before making their first withdrawal.
- Withdrawals will generally be processed using the same method as deposits, where possible.
- Accounts that don't show any login or wagering activity for six (6) months are considered inactive. You'll lose all your balances once it's deemed inactive.
- All withdrawals are subject to audit and may require documentation, including evidence of the source of funds if deemed necessary.
Game Selection
Sun Palace Casino not only offers some of the best online slots out there but also a decent selection of table games, video poker, casual games, and Jackpot titles. Fans of Vegas classics are welcome to join roulette, blackjack, and baccarat tables and tap into the festive atmosphere inherent to fashionable brick-and-mortar venues that can be found on the Strip.
Explore a wide range of casino games, including engaging slots, classic favorites, and exciting new releases. Whether you’re here for light entertainment or longer sessions, there’s always something waiting to be discovered.
Gamblers who prefer spinning the reels will come across a truly diverse slot portfolio with differently themed adventures based on 3-, 5-, and 6-reel layouts, with some of them boosted by staggering Progressive Jackpots. By the way, here players can also try their hand at Fish Catch, a highly interactive fish game packed with action and big wins.
We release two new games every month to keep your experience fresh and exciting. There’s always something new to discover alongside your favorite classics.
Slots: Liberty Rockets, Seahorse Surge, Coyote Cash 2, Elemental Adventures, Bass Baggin' Bounty, Blazing Horse, Temple Totems, Shogun Princess Quest, Fruit Savers, The Cash is Right, Charm's of the Forest, Cash Chalet, Glam Cash, Primal Warriors Legacy, Pyramid Pets, Locking Archer, Warrior Conquest, Mermaid Royale, Penguin Palooza, and numerous others.
Table Games & Video Poker: Teen Patti, 32 Cards, Lucky 7, Baccarat, 21 Suit'em Up Blackjack, Blackjack + Perfect Pair, Caribbean Draw Poker, Caribbean Stud Poker, Caribbean Hold'em Poker, Let'em Ride, Tri Card Poker, Aces & Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Deuces Wild, Double Jackpot Poker, Jacks or Better, Loose Deuces, and more.
Progressive Jackpot Titles: Jackpot Cleopatra's Gold Deluxe, Shopping Spree II, Jackpot Pinatas Deluxe, Jackpot Cleopatra's Gold, Megasaur, Spirit of the Inca, Aztec's Millions, Caribbean Draw Poker, Caribbean Stud Poker, Caribbean Hold'em Poker, and Let'em Ride.
Loyalty Program
Sun Palace Casino provides players with numerous opportunities to get more bang for their buck, and the site’s loyalty scheme is one of them.
The membership is open to all registered patrons who earn comp points for placing real-money stakes and later redeem them for cash at a rate of 100 comps for $1. To earn 1 comp, players should wager $10.
Just a heads-up: the maximum amount allowed for withdrawal is capped at 20x the value of redeemed comp points.
Are Cryptocurrencies Available for Depositing?
It's super easy to deposit and withdraw, and users who have already switched to modern currencies will find it easy, since several popular cryptocurrencies are integrated!
Visa and Mastercard are accepted, as well as Interac, Ethereum, Bitcoin, Litecoin, and more.
- Tap ‘Deposit’ on mobile or click ‘Cashier’ on desktop.
- Choose your preferred payment method.
- Enter your payment details and how much you’d like to deposit.
- Hit ‘Deposit to Account,’ and you’re good to go!
The account verification requirements must be completed and approved before the casino team can process a customer's withdrawal request.
Sun Palace Casino Registration and Login Process
It's super quick and easy to register for this online casino!
In the first step, you need to enter your full name, email address, username, and password. After that, users fill out their country, state, city, address, and postal code in the Address section.
The last step is reserved for Personal details: customers need to enter their date of birth and phone number, select whether they would like to receive information about bonuses, news, and promotions, and finally accept the terms.
The doors are open. The sun is shining. And your place at Sun Palace is waiting.
Helpful Links
Down to Brass Tacks
Sun Palace Casino is rated 242 of 1741 casinos reviewed with a score of 3.2 out of 5 after 523 votes and it has 354 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.0 out of 5 after 17785 votes.
No Deposit Codes
Fact-checked by Nina.D Sylvanas
Chief Content Editor
Screenshot Gallery / Last Updated 14-04-2026
- Jurisdictions:
- App Available: No
- Sister Casinos:
-
min deposit::
$25
C-
-
min withdrawal:
$150
F-
-
Cashout Limit:
$2,000 (Regular) Weekly
$3,000 (Silver) Weekly
$4,000 (Gold) Weekly
$5,000 (Platinum, Diamond) Weekly
C++ -
Currencies:
-
cashout times:
KYC: 24 hours
Pending Time: within 48 hours
Processing Time: 5-7 business days
E- -
Banking:
depositwithdrawal
Banking services Interac, NETELLER, Paysafecard, Visa QIWI and Yandex / Yoo Money are not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
-
Certifications and Approvals:
- Live Games: Yes
- Live Chat: Yes
-
Email:
supportspc@contactmainstreet.com
securityspc@contactmainstreet.com
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Phone verification
- Credit card verification form (if the deposit was made with a credit card)
Documents may be submitted:
- Via email supportspc@contactmainstreet.com
Sun Palace Casino Activity
"One of the worst casinos I have ever dealt with. Poor customer service and took two weeks for my documents to be verified. Then took 3 weeks to receive my withdrawal. Don't understand how a deposit ta..."
0.4 / 5
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Member's feedback (118)
Read AllOne of the worst casinos I have ever dealt with. Poor customer service and took two weeks for my documents to be verified. Then took 3 weeks to receive my withdrawal. Don't understand how a deposit takes less than a min yet took a month to pay me.
Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but...
Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but I probably would have never been rejected until I made my verification deposit. Consistently I see casinos make a mistake that cause their customers money and in the long run they don't even pay for their own mistakes ---YOU DO---
Show more
Kept having me resubmit the same things to verify my withdrawal and then when it finally went through I never received anything. Customer support then said after it had been approved that I wasn't eligible for my withdrawal because of a previous bonus
Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From...
Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From my perspective, the main concern is not only the final decision itself, but the timing of enforcement. If a player is not eligible for a bonus, this should be clearly blocked or prevented before the player deposits, plays, completes wagering, and passes verification — not only raised at the withdrawal stage. Casino Guru reviewed the complaint, but the case remained unresolved. They also publicly confirmed that Sun Palace Casino has a No Reaction Policy on their website and did not cooperate with their Complaint Resolution Center, which made mediation extremely difficult. I also contacted Sun Palace Casino directly to ask for a valid additional complaint/escalation path, but no clear resolution or valid alternative path has been provided to me so far. A further concern is that, after support confirmed my account is currently not eligible for any promotions, the system still sent me a “Coupon Redeemed” email for a deposit bonus, stating that bonus money would be credited once a deposit is completed. In addition, Sun Palace is displayed here on LCB as accepting players from Bulgaria, while no-deposit/sign-up bonus offers are also shown on the casino page. From a player’s perspective, this creates a serious inconsistency if Bulgarian players or specific accounts may later be considered ineligible under the casino’s own bonus terms. I am not asking other players to take my side blindly. I am simply documenting how the situation looks from my perspective, based on the sequence of events, the responses received, and the promotional information shown publicly.
Show moreIf you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully...
If you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully your review well prevent other people from going there. Thank you
Show more
Received the $20 bonus then the 50 free spins using the code. Good selection of games. Not a bad site
Did not recieved the $10 I actually got $20 for sign up. So thank you SunPalace for the money to play your games. I had fun while it lasted. Was quick fast and easy.
It’s other matter of choice I think. The casino itself has the good games but not for me as I am not familiar enough with games they offering but if someone knows what game to choose for playing, I suggest that give them a try as you have chance to test your luck for free from here at LCB
Nothing much to rave about. I found the games familiar because its RTG software. Otherwise the site is user-friendly and bonus offers are about as frequent as other casino sites. I didn't find anything to bring me back.. Just lacked grabbing my attention.
Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer...
Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer number of free bonuses available! Awesome.
Show more
Alycia160056
8 months ago
Newbie
Was ok better games on the other sites and I don't think I will deposit on this casino as it's not good for bonus spins please look at the other casinos to see Wat I mean
I have played here quite often in the last year. Some days the slots seem better than others, compared to sister sites I don’t do as well here. Support has been helpful when I have sought them out
When i review these casinos the only thing i can really say is that i did claim the free spins and from what i can remember everything went smooth. This casino has been around a long time and i enjoyed the games. I have only cashed out at a few casinos so i did not make it that far. This casino is still worth a shot with...
When i review these casinos the only thing i can really say is that i did claim the free spins and from what i can remember everything went smooth. This casino has been around a long time and i enjoyed the games. I have only cashed out at a few casinos so i did not make it that far. This casino is still worth a shot with the free promo.
Show more
The best part of this casino was getting everything verified on sign up (not kyc) that saved a lot of hassle of waiting around for a verification email etc.
On top of it being really hard to win, I also had issues depositing money into my account. The bonus rules were so unclear that I’m still not sure how to wager them properly. So I’m definitely not planning to play at this casino again.
I still haven’t been able to get my money, and it feels like no one even cares. Honestly, I’m not sure if this casino is worth your time.
It was a hassle to get in touch with support, and when I finally did, they had no idea how to fix my issues. The games freeze all the time, and my account is sometimes blocked without warning.
It was ok in the beginning and then I dont know what happened but it keeps getting worse so many issues high wager i dont know you can always try maybe I was the only one unlucky but it was getting getting help and not having to repeat the same thing over and over but nothing to do I just gave up
I’m confused by the super high ratings. Mediocre casino. Okay games but not many specials or promos. Withdrawals is capped. Customer support is helpful but very slow. Definitely not a 5/5 imo.
Sun Palace Casino Video Review
Advantages
- No deposit bonus
- Cashbacks and other reload promotions
- Slot tournaments
- Refer-a-friend promotion
- Crypto-friendly online casino
Disadvantages
- Accounts with no login or wagering activity for 6 months will be deemed inactive, and any remaining balance will be removed.
- Bonus wagering requirements are high and difficult to reach
- Low-risk or no-risk betting strategies are forbidden
- Jurisdictions:
- App Available: No
- Company: Operated By MainStreetGroup
- Sister Casinos:
-
min deposit:
$25
C-
-
min withdrawal:
$150
F-
-
Cashout Limit:
$2,000 (Regular) Weekly
$3,000 (Silver) Weekly
$4,000 (Gold) Weekly
$5,000 (Platinum, Diamond) Weekly
C++ -
Currencies:
-
cashout times:
KYC: 24 hours
Pending Time: within 48 hours
Processing Time: 5-7 business days
E- -
Banking:
depositwithdrawal
Banking services Interac, NETELLER, Paysafecard, Visa QIWI and Yandex / Yoo Money are not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
-
Certifications and Approvals:
- Live Games: Yes
- Live Chat: Yes
-
Email:
supportspc@contactmainstreet.com
securityspc@contactmainstreet.com
- Withdrawal Lock: No
- Manual Flush: No
KYC Documents
- ID card, passport, driver's license
- Proof of address
- Proof of payment method ownership
- Phone verification
- Credit card verification form (if the deposit was made with a credit card)
Documents may be submitted:
- Via email supportspc@contactmainstreet.com
Related News
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Unlock 30 Free Spins at Sun Palace Casino with DRAGONSPINS
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Sun Palace Casino Activity
"One of the worst casinos I have ever dealt with. Poor customer service and took two weeks for my documents to be verified. Then took 3 weeks to receive my withdrawal. Don't understand how a deposit ta..."
0.4 / 5
Player Reviews
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terrible
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dislike
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average
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OK
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liked it
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awesome!
Larryr1984
5 days ago
Sr. Newbie
0.4 / 5
One of the worst casinos I have ever dealt with. Poor customer service and took two weeks for my documents to be verified. Then took 3 weeks to receive my withdrawal. Don't understand how a deposit takes less than a min yet took a month to pay me.
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Phucku
1 month ago
Jr. Member
1.1 / 5
Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but...
Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but I probably would have never been rejected until I made my verification deposit. Consistently I see casinos make a mistake that cause their customers money and in the long run they don't even pay for their own mistakes ---YOU DO---
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Tink5683
3 months ago
Newbie
1 / 5
Kept having me resubmit the same things to verify my withdrawal and then when it finally went through I never received anything. Customer support then said after it had been approved that I wasn't eligible for my withdrawal because of a previous bonus
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Симеон
3 months ago
Newbie
0.9 / 5
Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From...
Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From my perspective, the main concern is not only the final decision itself, but the timing of enforcement. If a player is not eligible for a bonus, this should be clearly blocked or prevented before the player deposits, plays, completes wagering, and passes verification — not only raised at the withdrawal stage. Casino Guru reviewed the complaint, but the case remained unresolved. They also publicly confirmed that Sun Palace Casino has a No Reaction Policy on their website and did not cooperate with their Complaint Resolution Center, which made mediation extremely difficult. I also contacted Sun Palace Casino directly to ask for a valid additional complaint/escalation path, but no clear resolution or valid alternative path has been provided to me so far. A further concern is that, after support confirmed my account is currently not eligible for any promotions, the system still sent me a “Coupon Redeemed” email for a deposit bonus, stating that bonus money would be credited once a deposit is completed. In addition, Sun Palace is displayed here on LCB as accepting players from Bulgaria, while no-deposit/sign-up bonus offers are also shown on the casino page. From a player’s perspective, this creates a serious inconsistency if Bulgarian players or specific accounts may later be considered ineligible under the casino’s own bonus terms. I am not asking other players to take my side blindly. I am simply documenting how the situation looks from my perspective, based on the sequence of events, the responses received, and the promotional information shown publicly.
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Phucku
1 month ago
Jr. Member
1.1 / 5
If you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully...
If you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully your review well prevent other people from going there. Thank you
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Samlou4243
4 months ago
Sr. Newbie
4.2 / 5
Received the $20 bonus then the 50 free spins using the code. Good selection of games. Not a bad site
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Andrea Bunn
4 months ago
Sr. Newbie
5 / 5
Did not recieved the $10 I actually got $20 for sign up. So thank you SunPalace for the money to play your games. I had fun while it lasted. Was quick fast and easy.
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Romance8397
5 months ago
Newbie
2.7 / 5
It’s other matter of choice I think. The casino itself has the good games but not for me as I am not familiar enough with games they offering but if someone knows what game to choose for playing, I suggest that give them a try as you have chance to test your luck for free from here at LCB
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lcb44433
6 months ago
Newbie
3.1 / 5
Not bad at all, I just registered, verified email, and received $20 chips to play. Let's what happens next. Best wishes to all players.
kopkop77
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Sherrie Zeno-Williams (DreadSerious)
6 months ago
Full Member
2.1 / 5
Nothing much to rave about. I found the games familiar because its RTG software. Otherwise the site is user-friendly and bonus offers are about as frequent as other casino sites. I didn't find anything to bring me back.. Just lacked grabbing my attention.
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manillathrilla
7 months ago
Newbie
2.4 / 5
Experience was ok. Decent customer service. Decent games. Bonuses could be better and RTP seems low. Website was fine to navigate but could definitely use some updating
kopkop77
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Sealphawolf
8 months ago
Sr. Newbie
3.2 / 5
Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer...
Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer number of free bonuses available! Awesome.
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Alycia160056
8 months ago
Newbie
Was ok better games on the other sites and I don't think I will deposit on this casino as it's not good for bonus spins please look at the other casinos to see Wat I mean
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Randip100
9 months ago
Jr. Member
3.4 / 5
I have played here quite often in the last year. Some days the slots seem better than others, compared to sister sites I don’t do as well here. Support has been helpful when I have sought them out
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Cat50
10 months ago
Superstar Member
4 / 5
When i review these casinos the only thing i can really say is that i did claim the free spins and from what i can remember everything went smooth. This casino has been around a long time and i enjoyed the games. I have only cashed out at a few casinos so i did not make it that far. This casino is still worth a shot with...
When i review these casinos the only thing i can really say is that i did claim the free spins and from what i can remember everything went smooth. This casino has been around a long time and i enjoyed the games. I have only cashed out at a few casinos so i did not make it that far. This casino is still worth a shot with the free promo.
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Ashmee
10 months ago
Jr. Member
2.2 / 5
The best part of this casino was getting everything verified on sign up (not kyc) that saved a lot of hassle of waiting around for a verification email etc.
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Fedrool
1 year ago
Newbie
1 / 5
On top of it being really hard to win, I also had issues depositing money into my account. The bonus rules were so unclear that I’m still not sure how to wager them properly. So I’m definitely not planning to play at this casino again.
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ALlein
1 year ago
Newbie
1 / 5
I still haven’t been able to get my money, and it feels like no one even cares. Honestly, I’m not sure if this casino is worth your time.
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Vemege
1 year ago
Newbie
1.5 / 5
It was a hassle to get in touch with support, and when I finally did, they had no idea how to fix my issues. The games freeze all the time, and my account is sometimes blocked without warning.
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Maivan123
1 year ago
Newbie
2.1 / 5
It was ok in the beginning and then I dont know what happened but it keeps getting worse so many issues high wager i dont know you can always try maybe I was the only one unlucky but it was getting getting help and not having to repeat the same thing over and over but nothing to do I just gave up
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Plovelqbd
1 year ago
Newbie
2.9 / 5
I’m confused by the super high ratings. Mediocre casino. Okay games but not many specials or promos. Withdrawals is capped. Customer support is helpful but very slow. Definitely not a 5/5 imo.
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