Sun Palace Casino Review

One of the worst casinos I have ever dealt with. Poor customer service and took two weeks for my documents to be verified. Then took 3 weeks to receive my withdrawal. Don't understand how a deposit takes less than a min yet took a month to pay me.

Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but...

Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but I probably would have never been rejected until I made my verification deposit. Consistently I see casinos make a mistake that cause their customers money and in the long run they don't even pay for their own mistakes ---YOU DO---

Kept having me resubmit the same things to verify my withdrawal and then when it finally went through I never received anything. Customer support then said after it had been approved that I wasn't eligible for my withdrawal because of a previous bonus

Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From...

Final update from my side as a player from Bulgaria: My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms. From my perspective, the main concern is not only the final decision itself, but the timing of enforcement. If a player is not eligible for a bonus, this should be clearly blocked or prevented before the player deposits, plays, completes wagering, and passes verification — not only raised at the withdrawal stage. Casino Guru reviewed the complaint, but the case remained unresolved. They also publicly confirmed that Sun Palace Casino has a No Reaction Policy on their website and did not cooperate with their Complaint Resolution Center, which made mediation extremely difficult. I also contacted Sun Palace Casino directly to ask for a valid additional complaint/escalation path, but no clear resolution or valid alternative path has been provided to me so far. A further concern is that, after support confirmed my account is currently not eligible for any promotions, the system still sent me a “Coupon Redeemed” email for a deposit bonus, stating that bonus money would be credited once a deposit is completed. In addition, Sun Palace is displayed here on LCB as accepting players from Bulgaria, while no-deposit/sign-up bonus offers are also shown on the casino page. From a player’s perspective, this creates a serious inconsistency if Bulgarian players or specific accounts may later be considered ineligible under the casino’s own bonus terms. I am not asking other players to take my side blindly. I am simply documenting how the situation looks from my perspective, based on the sequence of events, the responses received, and the promotional information shown publicly.

If you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully...

If you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully your review well prevent other people from going there. Thank you

Received the $20 bonus then the 50 free spins using the code. Good selection of games. Not a bad site

Did not recieved the $10 I actually got $20 for sign up. So thank you SunPalace for the money to play your games. I had fun while it lasted. Was quick fast and easy.

It’s other matter of choice I think. The casino itself has the good games but not for me as I am not familiar enough with games they offering but if someone knows what game to choose for playing, I suggest that give them a try as you have chance to test your luck for free from here at LCB

Not bad at all, I just registered, verified email, and received $20 chips to play. Let's what happens next. Best wishes to all players.

Nothing much to rave about. I found the games familiar because its RTG software. Otherwise the site is user-friendly and bonus offers are about as frequent as other casino sites. I didn't find anything to bring me back.. Just lacked grabbing my attention.

Experience was ok. Decent customer service. Decent games. Bonuses could be better and RTP seems low. Website was fine to navigate but could definitely use some updating

Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer...

Sun Palace casino has a great theme, look and feel. There are tons of tournaments to take part in, although it is costly to add on to most of them. The player is spoilt for choice when it comes to the number of games available to play. Just be warned, deposit bonus winnings are capped. Also worth mentioning are the sheer number of free bonuses available! Awesome.

Was ok better games on the other sites and I don't think I will deposit on this casino as it's not good for bonus spins please look at the other casinos to see Wat I mean

I have played here quite often in the last year. Some days the slots seem better than others, compared to sister sites I don’t do as well here. Support has been helpful when I have sought them out

When i review these casinos the only thing i can really say is that i did claim the free spins and from what i can remember everything went smooth. This casino has been around a long time and i enjoyed the games. I have only cashed out at a few casinos so i did not make it that far. This casino is still worth a shot with...

When i review these casinos the only thing i can really say is that i did claim the free spins and from what i can remember everything went smooth. This casino has been around a long time and i enjoyed the games. I have only cashed out at a few casinos so i did not make it that far. This casino is still worth a shot with the free promo.

The best part of this casino was getting everything verified on sign up (not kyc) that saved a lot of hassle of waiting around for a verification email etc.

On top of it being really hard to win, I also had issues depositing money into my account. The bonus rules were so unclear that I’m still not sure how to wager them properly. So I’m definitely not planning to play at this casino again.

I still haven’t been able to get my money, and it feels like no one even cares. Honestly, I’m not sure if this casino is worth your time.

It was a hassle to get in touch with support, and when I finally did, they had no idea how to fix my issues. The games freeze all the time, and my account is sometimes blocked without warning.

It was ok in the beginning and then I dont know what happened but it keeps getting worse so many issues high wager i dont know you can always try maybe I was the only one unlucky but it was getting getting help and not having to repeat the same thing over and over but nothing to do I just gave up

I’m confused by the super high ratings. Mediocre casino. Okay games but not many specials or promos. Withdrawals is capped. Customer support is helpful but very slow. Definitely not a 5/5 imo.

I played at this casino for a long time and unfortunately I don't have very nice memories. After some time, I wanted to return to them, but it turned out that my account was no longer active and my funds (though not much) were seized. There was no option to call support. Overall, it has a bad feeling, but this is my subjective...

I played at this casino for a long time and unfortunately I don't have very nice memories. After some time, I wanted to return to them, but it turned out that my account was no longer active and my funds (though not much) were seized. There was no option to call support. Overall, it has a bad feeling, but this is my subjective assessment.

The casino offers a decent experience with a variety of games, but it lacks the excitement of top-tier venues. Service is friendly, yet slow at times. Overall, it’s an average choice for casual fun.

Awesome casino site that doesn't take much to get used to but once you get started, there's no stopping

This casino happens to be similar to many other online casinos. Specifically in regards to the particular game options. I’ve never used this casino often enough to be able to ever earn a withdrawal. So I can not speak to many specifics. I’m just aware that most online casino that provide same slot games, tend to have lengthy...

This casino happens to be similar to many other online casinos. Specifically in regards to the particular game options. I’ve never used this casino often enough to be able to ever earn a withdrawal. So I can not speak to many specifics. I’m just aware that most online casino that provide same slot games, tend to have lengthy withdrawal approvals. They’ll have a week or more to verify withdrawal and then add on another week or more for the payment to be processed and paid out

In my honest opinion this casino has a good reputation, can sign up and play instantly. Good RTG games I have no problem in this casino the verification procedure is fast compared to other casino with more good reviews I highly recommend this casino to everyone, they also offer some bonuses no deposit and deposit bonuses...

In my honest opinion this casino has a good reputation, can sign up and play instantly. Good RTG games I have no problem in this casino the verification procedure is fast compared to other casino with more good reviews I highly recommend this casino to everyone, they also offer some bonuses no deposit and deposit bonuses just make sure to read all their policies or else you are not in good place to play.

Great game to play never a dull moment and never a loser and the bonuses are awesome 👍👍👍👍

It has a nice selection of games. Depositing was easy and customer service really helped expedite the process. For drawing the other hand was slightly more difficult kyc process took longer than it should have and the actual processing time for the withdrawal took the full 7

You are right Randy White why winning is capped? Think that 20x withdrawal it's a joke for a player. So casino will give serious attention to this matter and raise the amount for withdrawal after completing the wagering requirement. It will better end the cap on winning it's my suggestion.

First of withdrawal $2000 per week is less than from mostly casinos. In my opinion it must be $10000 per week. About slots games they are good enough I like that. The casino gruop which offers this casino has good reputation. All sister's sites casinos are not bad overall rating in my view is good. I also prefer customer...

First of withdrawal $2000 per week is less than from mostly casinos. In my opinion it must be $10000 per week. About slots games they are good enough I like that. The casino gruop which offers this casino has good reputation. All sister's sites casinos are not bad overall rating in my view is good. I also prefer customer support which is also good. Bounces are not much offers from this casino but I played here no deposit bonus.

It’s ok kind of like sloto cash casino but I don’t get why there are zero tournaments though.

This casino has been rated way to high in my opinion. I'm not sure If people are giving real reviews but this casino stinks. Slots are tight and bonuses are terrible. With your welcome bonuses you are capped at a 20x max cash out. Would you play at a casino if your winnings are capped at any amount? I sure won't. So many...

This casino has been rated way to high in my opinion. I'm not sure If people are giving real reviews but this casino stinks. Slots are tight and bonuses are terrible. With your welcome bonuses you are capped at a 20x max cash out. Would you play at a casino if your winnings are capped at any amount? I sure won't. So many other better choices.

Have had some success pulling 2x my deposit amounts on multiple attempts but was very disappointed that wasn't more bonus all offered

overall not that great imo. even after multiple deposits not very many bonuses were offered.

Same as all the rest same games same free chips that never really win enough to make it through the insane WR

They just all seem to be teh same thing for me (these casinos). I don't like the way they're handled and always seem to have the same games. Won't be coming back.

70x on no deposit 20. Atleast give us 40 or lower the wager. No tournaments. Same rtg games as rest. Another not worth signing up for

Sun Palace Casino, honestly there aint anything special about this casino the only thing that differs from alot of the casinos online that are available to play in United States is usually the min and max withdrawal amounts and the promos. This casino in particular didnt leave me with the after taste of wanting to come...

Sun Palace Casino, honestly there aint anything special about this casino the only thing that differs from alot of the casinos online that are available to play in United States is usually the min and max withdrawal amounts and the promos. This casino in particular didnt leave me with the after taste of wanting to come back and play again or even deposit if im being honest. I played a free no deposit bonus from lcb i lost but even if i had won im 100% certain i would've took the money and ran to yabby haha.

I struggle to understand why so many casinos have the same exact promos and are essentially the same casino. I came back to re rate this casino because I’ve now played dozens of the same casino which gives me zero urgency to return here to play

Enjoyed this site was able to play for over an hour on a 20$ chip. Lots of games to choose from but pretty much like all the other site. I also felt like the play through was a little high considering most casinos are 30 to 45% ..

I gave it a "liked it" without having cashed out but everything outside of that seems top shelf. I will update my rating if my deposit results in a successful withdrawal

Used to be one of my favorite casinos until I discovered others. Decent casino though still.

I enjoyed playing some RTG games again. With the twentyfive dollar no deposit code from LCB I started with the new T-Rex Wild Attack and ended with the older two version. Doubled, but I didn’t made it far overall.. In between it was Lochness what gave me some pleasure! Warm casino, zero experience with support; took the...

I enjoyed playing some RTG games again. With the twentyfive dollar no deposit code from LCB I started with the new T-Rex Wild Attack and ended with the older two version. Doubled, but I didn’t made it far overall.. In between it was Lochness what gave me some pleasure! Warm casino, zero experience with support; took the rejection of a second no deposit bonus LCB20 for granted, probably verification from e-mail or multiple redeeming what is not allowed. Nice test report in ‘23 I see, great!

This is a ok casino the customer support wasn't good nor bad and I haven't cashed out with them so far but seems fair

I haven't played at thos casino in a while but to my recollection there was nothing special about it. I never had the chance to acshout so I can't speak on that

Unremarkable experience and nothing to differentiate it from the multitude of shops with exactly the same games. Yawn, might as well at least hook in Inclave to make the user account process easier....

typical below average cookie cutter RTG casino. Not very remarkeable or differeniated in any way from the other shops all doing the same thing.

Can anybody tell me why i can't get the no deposit bonus code, cause it says on th site that the Netherlands is allowed and also the Netherlands isn't in the list with restricted countries. I already verified my email and I only have 1 account and I don't use VPN. Are there other people experienceing this aswell. Please...

Can anybody tell me why i can't get the no deposit bonus code, cause it says on th site that the Netherlands is allowed and also the Netherlands isn't in the list with restricted countries. I already verified my email and I only have 1 account and I don't use VPN. Are there other people experienceing this aswell. Please let me know.

Pretty typicalRTG casino without many extra frills. The interface is what you expect from an RTG casino though, so that was nice.

Never played here, but I strongly disagree with this - and every other casino affiliated with this group - having a magical 5-star rating. Especially considering most of the user reviews are "OK" at best.

This casino offers quality games, guaranteeing an entertaining experience, the interface is user-friendly and the attractive bonuses add additional value to the platform. The withdrawal times are longer than average. Additionally, better clarity on certain bonus conditions would be appreciated. so I recommend the casino...

This casino offers quality games, guaranteeing an entertaining experience, the interface is user-friendly and the attractive bonuses add additional value to the platform. The withdrawal times are longer than average. Additionally, better clarity on certain bonus conditions would be appreciated. so I recommend the casino to people who want a more than ok experience.

This is a ok so so casino the customer support wasn't good nor bad and I haven't cashed out with them yet so it's a ok place

It's a SO so casino it has some days where the customer service people don't want to help to them help quickly

I haven't really played this casino so I really can't say much I did like the free spins they offered

This is a good and fair welcome bonus as a free spins offer. Only the wagering requirements is too much.👍

Sun Palace Casino is a friendly and bonus packed casino in my opinion. There’s always something here to keep you busy and many opportunities to win. They have quite a few daily free tournaments and many no deposit bonuses as well as many deposit bonuses. Their chat is friendly. I have not cashed out yet, so I cannot say...

Sun Palace Casino is a friendly and bonus packed casino in my opinion. There’s always something here to keep you busy and many opportunities to win. They have quite a few daily free tournaments and many no deposit bonuses as well as many deposit bonuses. Their chat is friendly. I have not cashed out yet, so I cannot say either way, but hopefully soon I will be able to. Good luck, everyone!

Plenty of bonus here. Just be sure to make deposit in-between. This site will let you claim multiple no deposit bonus but then when it comes time to cash in the wins. Your sadly left empty handed.

Average casinos. With boring games. Not a casino I would spend money on

Just another mundane casino with boring incentives for depositors. Even though I was at least able to play for a little while on my deposit instead of taking it from me so quickly, but I still never cashed out from there! Take your chances with this one. Simply playing on this site is a gamble in and of itself!! Not...

Just another mundane casino with boring incentives for depositors. Even though I was at least able to play for a little while on my deposit instead of taking it from me so quickly, but I still never cashed out from there! Take your chances with this one. Simply playing on this site is a gamble in and of itself!! Not one for me though!

To be honest its a normal rtg casino. So in 2017... I won, put in the documents and they idk what happened, but regsrdless they failed to send my check and I forgot about it. So I logged in a few years later and won a bit more and put in a withdrawal request just to get denied because of inactivity. Be careful, stay away...

To be honest its a normal rtg casino. So in 2017... I won, put in the documents and they idk what happened, but regsrdless they failed to send my check and I forgot about it. So I logged in a few years later and won a bit more and put in a withdrawal request just to get denied because of inactivity. Be careful, stay away from this scam site!

I didn’t like this casino at all but maybe it was just my luck there. Never was able to make a cash out so I can’t speak about cashout times. Seems to play very tight compared to other RTG casinos. Customer service is average.

More of the same style of casino..easy to claim bonus..only made it through about 400 of the 1400 playthrough..low betting made it stretch for a bit..still no cash out

Didn't love it, I liked it for the limited games I was like when started playing rtg games...payouts tho are purely random still kinda the outdated look tho as all rtg suffer from to be honest but online support is fairly useful as is all casino support usually is...but don't really like the layouts being their always...

Didn't love it, I liked it for the limited games I was like when started playing rtg games...payouts tho are purely random still kinda the outdated look tho as all rtg suffer from to be honest but online support is fairly useful as is all casino support usually is...but don't really like the layouts being their always the same looking rtg sites..

Has great match deposits bonuses, games seem standard RTG style. If the withdrawal time wasn't 5+ days i would use them more often.

Made a few deposits nothing cashed out. Hopefully the new player will entice others to try there luck

I enjoy the bonus but it just went fast, the games are okay it was not a bad experience.

It's a good $20 NDbonus,shot straight up to over $1000 on SUPER6 free spins :)

This casino used to be pretty ok a while ago. Not sure what happened over time but I am not impressed. I would not recommend this place until things improve some.

Don't make deposits there because this casino stopped paying their players and partners and as a result he is now blacklisted.

This used to be my favorite place to play. Until I tried to withdraw. 3 wks later still no check. i sent in all of the required documents. They said it was approved. Then asked if would be able to do installments of the winnings. Really?

It was ok.. the games actually let me play for a while..then I lost.. It wasn't a bad experience and customer service was fine..

I tried this casino out and used there bonus, for real my opinion is that there is no way fair gaming is applied.

Sun Palace Casino offers great non deposit bonus as well as decent deposit bonuses. They offer a nice variety of slots, table games and video poker as well. I had to contact via chat a customer service rep who was courteous and quickly resolved my bonus issue. This is an RTG platform which is not exactly my favorite software....

Sun Palace Casino offers great non deposit bonus as well as decent deposit bonuses. They offer a nice variety of slots, table games and video poker as well. I had to contact via chat a customer service rep who was courteous and quickly resolved my bonus issue. This is an RTG platform which is not exactly my favorite software. Still an above average online casino in my opinion.

I signed up here a while ago i redeemed there bonus that they offered. i won and decided to deposit with my own money. Then i lost so i deposited with their bonus and then i lost. then i used my own money and lost again. Then i find out that i cant deposit with the bonus. I asked why and they said they can do whatever they...

I signed up here a while ago i redeemed there bonus that they offered. i won and decided to deposit with my own money. Then i lost so i deposited with their bonus and then i lost. then i used my own money and lost again. Then i find out that i cant deposit with the bonus. I asked why and they said they can do whatever they want. i said u have to give me a reason and they just left the chat room.

I like to play that slot game god of wealth at this casino. my favorite, I enjoyed my free bonus.

I enjoyed playing my free bonus at Sun Palace Casino. I got some bonuses, and has a good time. I will play at Sun Palace Casino again! Love this casino!

at this casino they asked me to wager the no deposit bonus 2 times !I wager it one time but in the second time i lost ! This rule is for European players ! I dont like this rule and i will think twice if i will deposit at this casino ! The one thing that i like at this casino is that has great games such as Bubble Bubble...

at this casino they asked me to wager the no deposit bonus 2 times !I wager it one time but in the second time i lost ! This rule is for European players ! I dont like this rule and i will think twice if i will deposit at this casino ! The one thing that i like at this casino is that has great games such as Bubble Bubble which i played and had some great spins

I like the sign up no deposit bonus, they offer good promos, support is fast. An ok for a rtg casino.

Sun Palace is another casino that uses Real Time Gaming Software and they offer lots of bonuses and even free money , i only tried to play here before and see what they had to offer and they will offer you many bonuses and free money too.You know what to expect from RTG games they are one of the best software i ever played...

Sun Palace is another casino that uses Real Time Gaming Software and they offer lots of bonuses and even free money , i only tried to play here before and see what they had to offer and they will offer you many bonuses and free money too.You know what to expect from RTG games they are one of the best software i ever played with and Sun palace offers so many bonuses then what are you waiting for , Good Luck!

It's another OK casino. They do come from a reputable group, 'Mainstreet,' so if you win, you will get paid! They just seem to be a little behind the times. No new payment methods, since I don't know when. I think everything is about the same as it was when I signed up many years ago. Sorry, just nothing special.........

It's another OK casino. They do come from a reputable group, 'Mainstreet,' so if you win, you will get paid! They just seem to be a little behind the times. No new payment methods, since I don't know when. I think everything is about the same as it was when I signed up many years ago. Sorry, just nothing special.........

Sun Palace was the first casino I played among MainStreet Vegas Group. I deposited a few hundred and quickly lost them. And then, I forgot about this casino for a long time. One good point is that they don't set any max betting amount in the bonus play, and you can play card and table games with bonus, too. But, the problem...

Sun Palace was the first casino I played among MainStreet Vegas Group. I deposited a few hundred and quickly lost them. And then, I forgot about this casino for a long time. One good point is that they don't set any max betting amount in the bonus play, and you can play card and table games with bonus, too. But, the problem is their withdrawal time. It usually takes 4~6 weeks up to $1000 at max. You will get crazy waiting for it.