Sweepslots Casino Review

Overview

With a promise of providing the ultimate social gaming entertainment, Sweepslots Casino offers an excellent selection of online slots and a decent range of promotions tailored to the taste of US customers.

Since the launch of the platform back in 2022, a great many players have given it a shot attracted by the invitation “to savor the electrifying essence of Las Vegas” and take part in “epic competitions that promise awe-inspiring prizes beyond the wildest dreams”.

Indeed, like all social casinos with a sweepstakes feature, the website offers plenty of opportunities to win rewards without spending a dime. Apart from a hefty welcome package, players can benefit from a daily login bonus, a refer-a-friend scheme, and numerous chances to win free coins in various social media contests. 

Integrity/Trustworthiness

Sweepslots Casino is owned by Regal Technologies, LLC, a Delaware-based provider of innovative solutions for the online gaming industry. The company obviously prefers to keep a low profile as neither its official website nor its social media profiles provide any details about past and present activities and events.

There is not much you can learn from browsing the aforementioned sources as if Regal Technologies wants the public to know only that it was founded in 2019, and has an ever-growing team of 30+ employees and more than 50 partners. Well, there is also a generic statement saying that the company’s “cutting-edge technologies and tailored services empower iGaming operators to enhance player experiences, improve operational efficiency, and drive growth”.

So far, Sweepslots is the operator’s only gaming brand, which is advertised as “the best social casino” that runs via the sweepstakes model and is available throughout the United States. Is it really the best? Definitely not according to how players rated their experience with this website compared to other casinos.

For our part, we can say that this brand has no gaming license, which typically means that certain important decisions can be made at the sole discretion of the casino and not in accordance with the rules spelled out in the terms and conditions.

What’s more, due to the lack of a superior authority who usually defines provisions that should be followed by gaming operators when providing their services, unlicensed casinos have no requirements to comply with. In practice, it often means unclear terms and player-unfriendly policies that result in numerous problems for customers who do not get what they expect.

What is coming next is when unsatisfied players try to solve the issue, they find themselves embroiled in an endless dispute with the casino. No prizes for guessing, their chances to prove that they are right are faint simply because the casino is the only arbitrator who examines the case and makes a final decision.

Needless to say, it is elusive to expect objectiveness and independence, which are typically two main characteristics of any arbitrator. So, sooner or later, players understand that they have come to a standstill. They cannot escalate the dispute further because the absence of a license goes hand in hand with the lack of authority players can complain to when things do not go as planned.

It is worth mentioning that the lack of a gaming license in itself is not a big deal given the large number of unlicensed social casinos successfully operating in the US market. When operators are committed to the idea of fair play, understanding that trust between their company and its customers is paramount, they do not need the help of a “big brother” to foster ethical business practice.

However, we do not live in an ideal world and things are often done in the wrong way. To make the long story short, if an online casino does not want to adhere to the principles of fair play and there is no gaming authority to put it back on the right track, then players are left to fend for themselves. They simply do not have any other option to fight for their winnings, for instance.

Now, let’s turn to the main question: Why did Sweepslots Casino end up on our Warning list?

Player Complaints

Typically, online casinos get a warning for delayed processing of payouts, poor customer support service, or predatory terms and conditions that violate the rights of players by placing numerous obstacles on their way to withdraw their hard-earned winnings.

In the case of this social casino, players’ complaints about payment issues submitted on our forum were the main reason for adding it to the list of websites you should be cautious about when using their services or consuming products they offer. Here is a short version of what has happened.

It’s no secret, players are active and curious people who like trying everything new, not only games but also casinos. Keeping that in mind, it comes as no surprise that many of them flocked to Sweepslots for the “gaming extravaganza” at absolutely no cost, all the more so, the operator has always stressed its player-centric approach and strong focus on superb customer service.

Soon, however, many started to experience problems with the redemption of prizes. Long delays in payments, no payments, and, as a cherry on top, unhelpful and unresponsive customer support without any interest in solving the matter.

One player reported waiting more than 12 days for his payment despite the casino’s terms mentioning 10 days as a maximum, which is already pretty long by the industry standards. To make things worse, whenever he contacted customer support, they “always reply with a blanket answer stating that there are new checks and balances in the process”.

Another complaint was about no payment – the player was waiting for weeks for his $200 redemption. First, he got the same excuses from customer support day after day, but after a week or so, he could not access the Live Chat anymore. The case was closed because the casino had never responded to LCB's attempts to get in touch and resolve the problem.

Approximately at the same time, a similar complaint was placed by another LCB member waiting for almost 2 months for her $125 prize – even despite the fact that she had a fully verified account and it was not her first redemption at the website.

For the sake of objectivity, some players report getting their money after ten days or two weeks, but more often, happy gamers who finally receive their rewards tell about much longer periods of at least two months. So, yes, it’s not like the casino does not pay at all, some players do get their winnings, however, the time it takes is far from what we call the ultimate gaming experience.

How Sweepslots Casino Works

Sweepslots is a typical sweepstakes casino where customers can not only spin the reels for fun but also win cash prizes when playing with Sweeps Coins.

Each account has two separate balances: one for Gold Coins (GC) and another for Sweeps Coins (SC). Gold Coins have no monetary value, they serve as a kind of in-house currency used to play games for pure entertainment.

When playing with GC, you can only win more Gold Coins that cannot be redeemed for prizes or exchanged for SC. On the right side, GC can be purchased, so you will never have a shortage of funds to enjoy a wide selection of online slots from the industry’s leading software providers.

With Sweeps Coins, the already exciting pastime gets a new dimension as you can win more SC and redeem them for cash prizes. In contrast to GC, they cannot be purchased but only received from the casino as a gift or reward, so you will need to make some effort to earn as many as possible.

Purchase Options/Prize Redemption

The website offers a decent selection of payment methods for US players while the wide assortment of Gold Coins packages available for purchase suits every taste and pocket. Keep in mind that all purchases are final and no refunds are provided.

When it comes to prize redemption, what is stated in the terms and conditions is obviously not exactly what is seen in reality. Anyway, to be able to redeem a prize, players need to have at least 100 SC (all Sweeps Coins must be played through to be eligible for redemption).

Conclusion

If you consider registering an account and playing at Sweepslots Casino, we recommend you proceed with caution and take notice of the website’s Terms and Conditions, as well as Sweepstakes Rules.