337
SlotsPlease be advised that you can expect slow delayed payments, delayed withdrawal tactics and voided winnings from this casino group. The Virtual Casino is part of the Virtual group, and has been known for offering a quantity of no deposit bonuses. This is one of the reasons why they have been under attack by bonus abusers, fraudsters, multi accounters etc, making it harder for regular players. That of course is not an excuse for their long and delayed payments. They do pay eventually if the player meets all the terms and conditions. Please note that if player breaches even the slightest rules, they can expect winnings to be voided. Its up to the players discretion to decide whether to play here or not. We ask you to proceed with caution with this casino group.
Overview
Over here we have yet another online casino that’s gained quite a bad reputation over the numerous years, but they’ve somehow managed to stay in business. Yes, their site does look all glitzy and glamorous, but scratching the surface will reveal numerous troubles, so the number of complaints from avid players seems endless now…
Integrity/Trustworthiness
Ran by management with a questionable background, and part of the infamous Virtual Casino Group, The Virtual Casino is a venue now avoided by most players simply due to the fact that they are associated with delayed withdrawal tactics, voided winnings, and significantly delayed payments.
Even though they do offer quite a lot of no deposit bonuses and they’ve been attacked by various fraudsters, they have lost the respect and credibility in the community of regular players because it became very hard to meet all the site’s terms and conditions.
Breaching just a little tiny rule will lead to your winnings being voided, and somehow it seems that the site only caters to high rollers, willing to deposit larger amounts of money.
On the other hand, they do have a licence issued in Costa Rica, and they also offer a nice selection of games provided by one of the industry giants, Real Time Gaming.
Besides this, they are also among a handful of businesses that offer the Players Rewards Card, a unique banking option made available to US residents exclusively.
Player Complaints
It’s the players and fellow LCB’ers where we get the most precious feedback, especially those who are not embarrassed to share their bad experiences with others. The long string of years spent in the rogue pit has reached the very pinnacle when The Virtual Casino moved from Costa Rica to The Czech Republic.
Over the years they have accumulated a large number of players spending time on their site, but this move resulted in an amplification of all the previous issues and troubles.
It became even harder to get paid out, and the payments started taking a lot over a month to get fully realized. As time passed on, the customer support grew more rude, while the amount of spam in the subscribers’ email inboxes became gargantuan.
Technical issues with the servers became a thing of daily routine, and it all slowly added up to the joint’s reputation of one of the worst casinos in the world.
Conclusion
This kind of behavior is unacceptable and we strongly urge you to proceed with caution when any of the casinos from the Virtual Casino Group is concerned. They are nothing but trouble.
Down to Brass Tacks
The Virtual Casino is rated 1737 of 1737 casinos reviewed with a score of 0.2 out of 5 after 235 votes and it has 337 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.3 out of 5 after 17162 votes.
Written by MattDouglas
Fact-checked by JovanaV
Complaints Manager
The Virtual Casino Video Review
Overview
Over here we have yet another online casino that’s gained quite a bad reputation over the numerous years, but they’ve somehow managed to stay in business. Yes, their site does look all glitzy and glamorous, but scratching the surface will reveal numerous troubles, so the number of complaints from avid players seems endless now…
Integrity/Trustworthiness
Ran by management with a questionable background, and part of the infamous Virtual Casino Group, The Virtual Casino is a venue now avoided by most players simply due to the fact that they are associated with delayed withdrawal tactics, voided winnings, and significantly delayed payments.
Even though they do offer quite a lot of no deposit bonuses and they’ve been attacked by various fraudsters, they have lost the respect and credibility in the community of regular players because it became very hard to meet all the site’s terms and conditions.
Breaching just a little tiny rule will lead to your winnings being voided, and somehow it seems that the site only caters to high rollers, willing to deposit larger amounts of money.
On the other hand, they do have a licence issued in Costa Rica, and they also offer a nice selection of games provided by one of the industry giants, Real Time Gaming.
Besides this, they are also among a handful of businesses that offer the Players Rewards Card, a unique banking option made available to US residents exclusively.
Player Complaints
It’s the players and fellow LCB’ers where we get the most precious feedback, especially those who are not embarrassed to share their bad experiences with others. The long string of years spent in the rogue pit has reached the very pinnacle when The Virtual Casino moved from Costa Rica to The Czech Republic.
Over the years they have accumulated a large number of players spending time on their site, but this move resulted in an amplification of all the previous issues and troubles.
It became even harder to get paid out, and the payments started taking a lot over a month to get fully realized. As time passed on, the customer support grew more rude, while the amount of spam in the subscribers’ email inboxes became gargantuan.
Technical issues with the servers became a thing of daily routine, and it all slowly added up to the joint’s reputation of one of the worst casinos in the world.
Conclusion
This kind of behavior is unacceptable and we strongly urge you to proceed with caution when any of the casinos from the Virtual Casino Group is concerned. They are nothing but trouble.
Down to Brass Tacks
The Virtual Casino is rated 1737 of 1737 casinos reviewed with a score of 0.2 out of 5 after 235 votes and it has 337 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.3 out of 5 after 17162 votes.
Written by MattDouglas
Fact-checked by JovanaV
Complaints Manager
Screenshot Gallery / Last Updated 11-12-2025
- Jurisdictions:
- Download Available: Yes
- Sister Casinos:
-
min deposit:
$10 (Litecoin)/$20 (Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$50 (Bitcoin)/$100 (Check/Wire Transfer)
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Pending time: Within 7 business days
Processing time: 7-10 business days
F-- -
Banking:
depositwithdrawal
Banking services NETELLER and Skrill are not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@thevirtualcasino.com
cashier@thevirtualcasino.com
- Withdrawal Lock: No
- Manual Flush: No
The Virtual Casino Activity
2.6 / 5
"When i played at this casino years ago i won and never got paid. Isaw where they are trying to turn over a new leaf and i hope for the players sake it is true and they stop the rogue behavior ."
0.6 / 5
"Yes this casino took a long time I paying me but I qon off the welcome bonus no deposit and sent 10 and they sent me 99 in bitcoin 2 weeks later like they promised it would"
4.6 / 5
Player Reviews
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terrible
-
dislike
-
average
-
OK
-
awesome!
Your Feedback
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Member's feedback (35)
Read AllWhen i played at this casino years ago i won and never got paid. Isaw where they are trying to turn over a new leaf and i hope for the players sake it is true and they stop the rogue behavior .
Yes this casino took a long time I paying me but I qon off the welcome bonus no deposit and sent 10 and they sent me 99 in bitcoin 2 weeks later like they promised it would
I have been trying to close my accounts with them all day. This is a screenshot of the conversation I have had after trying to get my host 4 separate times. Each time she is in a meeting, on a break, in another meeting, leaving for the day etc. I have never cashed anything from this site. Payout takes at least 2 weeks...
I have been trying to close my accounts with them all day. This is a screenshot of the conversation I have had after trying to get my host 4 separate times. Each time she is in a meeting, on a break, in another meeting, leaving for the day etc. I have never cashed anything from this site. Payout takes at least 2 weeks from what I have seen online. I have lost thousands with them.
Show more
there should honestly be a cap for the amount of real time gaming casinos in operation so that new ones will stop popping up that deserve to go directly onto the blacklist! keep the good ones and stop letting new ones open up!! I mean come on! Get creative and be original if you expect people to put their hard earned money...
there should honestly be a cap for the amount of real time gaming casinos in operation so that new ones will stop popping up that deserve to go directly onto the blacklist! keep the good ones and stop letting new ones open up!! I mean come on! Get creative and be original if you expect people to put their hard earned money into your site! I mean come on people!!
Show more
Good games but I wouldn't deposit anything they don't payout they just tell you for months they will
I really don't like this casino cause thier customer support is really terrible I couldn't get help for nothing
The only thing about this casino that matters is that it virtually sucks!! I can’t even come up with enough words for this review since there isn’t anything to say here other than this is the worst place. Nobody should ever play on this casino!! You’ve been warned!!! Not just my opinion either- apparently I’m not the...
The only thing about this casino that matters is that it virtually sucks!! I can’t even come up with enough words for this review since there isn’t anything to say here other than this is the worst place. Nobody should ever play on this casino!! You’ve been warned!!! Not just my opinion either- apparently I’m not the only one who thinks that about this casino
Show moreI only give it point 7 because of the games, every other aspect is zero. I played at this family of sites before knowing better. Now I know their service time in chat is horrible but there withdrawal is rediculous and they will do anything and say anything to avoid paying. Don't use this site
A general rule of thumb I have is to check out all the reviews of a potential place or product. Given the overwhelming majority of negatives here, I reluctantly decided to make a minimum deposit with the bonus. I did win, but weeks later I was waiting on the funds to be sent. Life is far too short and I hate DRAMA and BS....
A general rule of thumb I have is to check out all the reviews of a potential place or product. Given the overwhelming majority of negatives here, I reluctantly decided to make a minimum deposit with the bonus. I did win, but weeks later I was waiting on the funds to be sent. Life is far too short and I hate DRAMA and BS. Never again will I play here. Disrespectful for paying customers to be treated in such a way. #STAYAWAY
Show more
If your having thoughts of making a deposit here I’d start considering to thinking about using your money elsewhere. It all boils down to who runs these casinos and the people who run this casino could care less about having happy customers. Anyhow if it wasn’t obvious already use my advice and stay away from this casino...
If your having thoughts of making a deposit here I’d start considering to thinking about using your money elsewhere. It all boils down to who runs these casinos and the people who run this casino could care less about having happy customers. Anyhow if it wasn’t obvious already use my advice and stay away from this casino and it’s sister casinos . Don’t throw away your hard earned money.
Show more
I have never deposited here because of the negative feedback, but I tried a ND bonus and did fairly well for a while with it. Failed in the end, but I didn't find the games to be too tight, at least during the bonus play... Probably a bit tighter with deposits.
I have deposited here 3 times but never won a penny.The games are very TIGHT.(slots) And this casino doesn't offer up any "3-d" games I am interested in either.They have live chat but to get someone online in a timely manner is almost impossible! They are very good at giving bonuses but they get eaten away quickly with...
I have deposited here 3 times but never won a penny.The games are very TIGHT.(slots) And this casino doesn't offer up any "3-d" games I am interested in either.They have live chat but to get someone online in a timely manner is almost impossible! They are very good at giving bonuses but they get eaten away quickly with regular play :(
Show more
Just okay. Easy deposit and easy to claim bonuses.
they are as they say, a terms strict site, and always want things their way, so follow their terms, and you will find them less hostile, hopefully they will diversify as far as offerings, but for now they unfortunately are as they are rated mediocre, and catering to high rollers only it seems.
At this casino i win some money but it was no deposit bonus and i did not qualify for this promotion !
terrible, bad experience. does not cash out winnings
Like most rtg casinos,lots of free chips to be use in betwen deposits ,but when you try to cash out,the days go on and on,and no money to your account.Wagering requirements hard to fulfill and same slots as other rtg´s. no chance they get my money.
Casino does not pay, bogus terms and conditions and they will spam you mail like it's going out of fashion, this group of casinos really does not do the real time gaming franchise any good, I'm surprised RTG has not suspended their software license
I have played the free chip they offer here but never have deposited here. They are no different then all the other RTG casinos as far as game selection and layout. They are differnt on the other hand in the fact that they are not as up front and honest when it comes to terms and conditons and things like that. I'm not...
I have played the free chip they offer here but never have deposited here. They are no different then all the other RTG casinos as far as game selection and layout. They are differnt on the other hand in the fact that they are not as up front and honest when it comes to terms and conditons and things like that. I'm not going to deposit at a casino that I don't feel I can trust when there are so many others that are trustworthy and fair
Show more
I registered at this gaming site and enjoyed the games.Sorry to hear that alot of posts here are negative.Am happy to hear that SlotDiva777 got her winnings:)Perseverance pays off.But at what costs..no pun intended.
- Jurisdictions:
- Download Available: Yes
- Company:
- Sister Casinos:
-
min deposit:
$10 (Litecoin)/$20 (Bitcoin)/$30 (Credit/Debit Cards)
F--
-
min withdrawal:
$50 (Bitcoin)/$100 (Check/Wire Transfer)
F--
-
Cashout Limit:
Arbitrary
F-- -
Currencies:
-
cashout times:
Pending time: Within 7 business days
Processing time: 7-10 business days
F-- -
Banking:
depositwithdrawal
Banking services NETELLER and Skrill are not available for Players from Virginia, click here to find out why
-
All Software:
- languages:
- Live Games: No
- Live Chat: Yes
-
Email:
help@thevirtualcasino.com
cashier@thevirtualcasino.com
- Withdrawal Lock: No
- Manual Flush: No
The Virtual Casino Activity
2.6 / 5
"When i played at this casino years ago i won and never got paid. Isaw where they are trying to turn over a new leaf and i hope for the players sake it is true and they stop the rogue behavior ."
0.6 / 5
"Yes this casino took a long time I paying me but I qon off the welcome bonus no deposit and sent 10 and they sent me 99 in bitcoin 2 weeks later like they promised it would"
4.6 / 5
Player Reviews
-
terrible
-
dislike
-
average
-
OK
-
awesome!
Cat50
4 months ago
Superstar Member
0.6 / 5
When i played at this casino years ago i won and never got paid. Isaw where they are trying to turn over a new leaf and i hope for the players sake it is true and they stop the rogue behavior .
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Dayyzzed
9 months ago
Sr. Member
4.6 / 5
Yes this casino took a long time I paying me but I qon off the welcome bonus no deposit and sent 10 and they sent me 99 in bitcoin 2 weeks later like they promised it would
Please enter your comment.
Your comment is added.
slotsplayer0909
1 year ago
Newbie
0.1 / 5
I have been trying to close my accounts with them all day. This is a screenshot of the conversation I have had after trying to get my host 4 separate times. Each time she is in a meeting, on a break, in another meeting, leaving for the day etc. I have never cashed anything from this site. Payout takes at least 2 weeks...
I have been trying to close my accounts with them all day. This is a screenshot of the conversation I have had after trying to get my host 4 separate times. Each time she is in a meeting, on a break, in another meeting, leaving for the day etc. I have never cashed anything from this site. Payout takes at least 2 weeks from what I have seen online. I have lost thousands with them.
Show morePlease enter your comment.
Your comment is added.
Tonymoach4
1 year ago
Sr. Newbie
0.5 / 5
there should honestly be a cap for the amount of real time gaming casinos in operation so that new ones will stop popping up that deserve to go directly onto the blacklist! keep the good ones and stop letting new ones open up!! I mean come on! Get creative and be original if you expect people to put their hard earned money...
there should honestly be a cap for the amount of real time gaming casinos in operation so that new ones will stop popping up that deserve to go directly onto the blacklist! keep the good ones and stop letting new ones open up!! I mean come on! Get creative and be original if you expect people to put their hard earned money into your site! I mean come on people!!
Show morePlease enter your comment.
Your comment is added.
Tink5683
1 year ago
Newbie
0.2 / 5
Good games but I wouldn't deposit anything they don't payout they just tell you for months they will
Please enter your comment.
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Novelleavah45
2 years ago
Newbie
0.1 / 5
I really don't like this casino cause thier customer support is really terrible I couldn't get help for nothing
Please enter your comment.
Your comment is added.
ericadawn11-0
3 years ago
Sr. Member
0.4 / 5
The only thing about this casino that matters is that it virtually sucks!! I can’t even come up with enough words for this review since there isn’t anything to say here other than this is the worst place. Nobody should ever play on this casino!! You’ve been warned!!! Not just my opinion either- apparently I’m not the...
The only thing about this casino that matters is that it virtually sucks!! I can’t even come up with enough words for this review since there isn’t anything to say here other than this is the worst place. Nobody should ever play on this casino!! You’ve been warned!!! Not just my opinion either- apparently I’m not the only one who thinks that about this casino
Show morePlease enter your comment.
Your comment is added.
smills232
5 years ago
Newbie
0.7 / 5
I only give it point 7 because of the games, every other aspect is zero. I played at this family of sites before knowing better. Now I know their service time in chat is horrible but there withdrawal is rediculous and they will do anything and say anything to avoid paying. Don't use this site
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ziggyjamz
6 years ago
Sr. Member
1 / 5
A general rule of thumb I have is to check out all the reviews of a potential place or product. Given the overwhelming majority of negatives here, I reluctantly decided to make a minimum deposit with the bonus. I did win, but weeks later I was waiting on the funds to be sent. Life is far too short and I hate DRAMA and BS....
A general rule of thumb I have is to check out all the reviews of a potential place or product. Given the overwhelming majority of negatives here, I reluctantly decided to make a minimum deposit with the bonus. I did win, but weeks later I was waiting on the funds to be sent. Life is far too short and I hate DRAMA and BS. Never again will I play here. Disrespectful for paying customers to be treated in such a way. #STAYAWAY
Show morePlease enter your comment.
Your comment is added.
Saturnm22
6 years ago
Full Member
1.2 / 5
If your having thoughts of making a deposit here I’d start considering to thinking about using your money elsewhere. It all boils down to who runs these casinos and the people who run this casino could care less about having happy customers. Anyhow if it wasn’t obvious already use my advice and stay away from this casino...
If your having thoughts of making a deposit here I’d start considering to thinking about using your money elsewhere. It all boils down to who runs these casinos and the people who run this casino could care less about having happy customers. Anyhow if it wasn’t obvious already use my advice and stay away from this casino and it’s sister casinos . Don’t throw away your hard earned money.
Show morePlease enter your comment.
Your comment is added.
Fedorfan
6 years ago
Jr. Member
2 / 5
I have never deposited here because of the negative feedback, but I tried a ND bonus and did fairly well for a while with it. Failed in the end, but I didn't find the games to be too tight, at least during the bonus play... Probably a bit tighter with deposits.
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mamagotit
9 years ago
Full Member
2.1 / 5
I have deposited here 3 times but never won a penny.The games are very TIGHT.(slots) And this casino doesn't offer up any "3-d" games I am interested in either.They have live chat but to get someone online in a timely manner is almost impossible! They are very good at giving bonuses but they get eaten away quickly with...
I have deposited here 3 times but never won a penny.The games are very TIGHT.(slots) And this casino doesn't offer up any "3-d" games I am interested in either.They have live chat but to get someone online in a timely manner is almost impossible! They are very good at giving bonuses but they get eaten away quickly with regular play :(
Show morePlease enter your comment.
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JCORMANE
9 years ago
Jr. Member
2.4 / 5
Just okay. Easy deposit and easy to claim bonuses.
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uhdunno
9 years ago
Full Member
2.3 / 5
they are as they say, a terms strict site, and always want things their way, so follow their terms, and you will find them less hostile, hopefully they will diversify as far as offerings, but for now they unfortunately are as they are rated mediocre, and catering to high rollers only it seems.
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hkatd
9 years ago
Full Member
2.1 / 5
At this casino i win some money but it was no deposit bonus and i did not qualify for this promotion !
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sophia truong
9 years ago
Newbie
0.1 / 5
terrible, bad experience. does not cash out winnings
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RECALCITRA
9 years ago
Sr. Member
1 / 5
Like most rtg casinos,lots of free chips to be use in betwen deposits ,but when you try to cash out,the days go on and on,and no money to your account.Wagering requirements hard to fulfill and same slots as other rtg´s. no chance they get my money.
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Gambinobit
10 years ago
Hero Member
0.5 / 5
Casino does not pay, bogus terms and conditions and they will spam you mail like it's going out of fashion, this group of casinos really does not do the real time gaming franchise any good, I'm surprised RTG has not suspended their software license
Nicholas Kaiser
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73kdub
10 years ago
Newbie
0.5 / 5
I have played the free chip they offer here but never have deposited here. They are no different then all the other RTG casinos as far as game selection and layout. They are differnt on the other hand in the fact that they are not as up front and honest when it comes to terms and conditons and things like that. I'm not...
I have played the free chip they offer here but never have deposited here. They are no different then all the other RTG casinos as far as game selection and layout. They are differnt on the other hand in the fact that they are not as up front and honest when it comes to terms and conditons and things like that. I'm not going to deposit at a casino that I don't feel I can trust when there are so many others that are trustworthy and fair
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teraxyz
11 years ago
Sr. Newbie
2.5 / 5
I registered at this gaming site and enjoyed the games.Sorry to hear that alot of posts here are negative.Am happy to hear that SlotDiva777 got her winnings:)Perseverance pays off.But at what costs..no pun intended.
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