Philippines

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Philippines (Cagayan) Gambling Jurisdiction Overview

Cagayan is a province located in the Philippines northeast of Luzon Island resting on the beautiful shoreline of the Pacific Ocean. The Cagayan Economic Zone Authority (CEZA) is a government owned corporation that licenses, regulates and monitors interactive gaming.

One of the principle focuses for the Philippines is online games and casinos. The corporation also operates, supervises and acquires tourism activities related to amusements and golf courses that are part of Cagayan Special Economic Zone and Freeport in the Municipality of Santa Ana and Municipality of Aparri.

The Network Operation center is responsible for setting up and establishing an internet server for gambling web sites and iGaming software overseeing the operation and conduct of internet gaming business owners.

Licenses

Ceza is in accordance with the Interactive Gaming Act of 2003 and authorized to accept applications for Interactive Gaming licenses. Approval for a license requires the following responsibility of Cagayan to the licensee:

Applicant does not have a criminal record and has suitable references
Software including certain games of chance meet the regulations in the protection of customers and the industry
Maintain proper Internet connectivity and telecommunication
Monitor game payouts and are within worldwide standards
All records of transactions are made available for inspection
Collect fees CEZA licensing
Enforce regulations proposed by CEZA

Back-end Office

Cagayan provides a broad range of services to the online gaming operator. These services aid in delivering premium monitoring and maintenance of the Internet infrastructure. Customer service is available through a wide range of call centers. The management team assists in administration, server management and network monitoring. Security systems are available for implementation, providing the protection for the casino server and customers. Other related services include marketing and traffic analysis, customer relationship management and website monitoring.

Player protection requires the casino operator to provide information that pertains unresolved issues to customer disputes ranging from outcome of game play, malfunctions and payments. A player’s exclusion report is necessary providing the reason for exclusion, number of exclusion and the player’s account number.