What is the single most frustrating thing players have to deal with, when it comes to online casinos? It's not hard to guess, but if you've been fortunate enough to never have to face this issue at a gaming site before, we'll tell you...
Slow withdrawals, or even worse - denied withdrawals!
This is precisely the reason why the LCB Warning sign has recently been added to 22Bet Casino. Even though the site presented as a trustworthy venue with straightforward rules, small print and evasive tactics to avoid payments proved too much to bear for some players.
Several disadvantaged customers, after having lost their patience waiting for due earnings, made it a point to complain through official LCB channels - Direct Casino Support board.
22Bet does have a representative registered on the portal, however...
...his efforts are fervently concentrated on blatant attempts to justify the site's blunders.
These involve, among other things:
- Accepting real-cash deposits and bets from players residing in restricted countries
- Failure to provide evidence to back up damaging claims against players
- Unresponsive support
- Disrespectful interactions with players...
...and even more gaffes, all there for everyone to witness in the support thread, where discussions quickly escalated into angry arguments between involved parties.
We received two complaints, one in early October and the other in November, both about the SAME issue: denied winnings due to alleged irregular play, and subsequent account termination. Mind you, no real proof of such actions on the part of these players has ever been offered by the site!
''Request Failed''
Here's an example to illustrate the problems one of our members had, while trying to withdraw his winnings. His request was denied several times, stating the failure was on ''his side of the payment system''. And this was after his identity was successfully verified.
LCB staff in charge of the board attempted to reach the casino and rep multiple times, however, they never bothered to respond to the inquiry.
Eventually, the rep DID post in the thread, but that was the last we heard from the site and player, and the complaint remains unresolved.
Country Restrictions
Another complainant reported that 22Bet refused a payment due to abusive behavior: opening multiple accounts - which is always a valid reason to permanently ban a player.
However:
Since the brand couldn't provide any evidence to prove this serious accusation, we stand on the side of the player, who is innocent until proven guilty.
Furthermore...
''The simple facts of the matter are that I have only ever had and used one account with 22Bet.com, and that is the account I won the £20,737.74 on fair and square, so I need to be paid my winnings in full.''
...he is based in the UK - one of the restricted countries, stated in small print in the Terms and Conditions of the brand. Despite this fact, he was able to register and play for real cash, with over 750 bets made over the course of 6 weeks, without a single issue!
''I accessed their site in England with no VPN or anything required, England was on the country of residence list on their registration page which I selected, GBP was on their account currency list which I selected, I put in all of my correct address details for my English address where I live, name and everything I put in the registration was correct, my registration was accepted with no problem and they knew from the second I registered with them that I'm a UK customer, I deposited with EcoPayz which 22Bet.com have available in GBP currency which is a currency that only UK customers use, the deposits went through with no problem, I bet with them for about 6 weeks, and in that time they accepted my registration, they accepted deposits from me, they accepted over 750 bets from me, they settled all of my bets and added my winnings to my account''
22Bet Casino T&C's 2.48:
''Users from the following countries will not be allowed to register on our website: United Kingdom, USA, Belarus, Latvia, Cyprus, China, France, Israel. This list is updated regularly. If your country is included, you will be notified accordingly.''
Until...
...he actually won and made a withdrawal request. This is when the brand began twisting the facts and resorting to insults to avoid the payout.
It is worth mentioning here that the site lacks geolocation technology, which could have easily prevented issues such as this from ever occurring. Easy to implement and use, it verifies a player's location to make sure only those allowed by rules can register and wager real money.
Eventually, after several posts that offered no help or clear explanation whatsoever, the rep had this to say:
''From my end I did all I can to help the player to find a solution, but if he/she rather throw bullsh*t at brand instead of getting real help, stalking and accusing our affiliates etc etc''
"If you want to hear more we will send LCB. admin a proof of abuse and breaching the rules."
On our part, we never received any proof, or any other information worth considering. The player himself never received his due money either.
In this particular case, both the player and casino are to be blamed, at least to some extent, for the problems they are now facing. Our UK-based member should have read the T&Cs, no matter how long or convoluted they are, and the operator absolutely should NOT have accepted his registration and deposits.
On another note
Distorting facts, outright lying, being caught in a lie, insulting when exposed, and falsely accusing customers of abuse they did not commit, is a behavior we rarely get to see any official representative display so bluntly - on a public forum, no less.
We regret to see another casino go down the rabbit hole of predatory behavior, but it seems that sums as large as £20,000 are simply too difficult to relinquish, even though it would be the right thing to do.
Tess McSquizzy
4 years ago
My partner joined and deposited yesterday. He's not the type that looks into casinos etc or into forums, bonus hunting etc he had a couple bucks on his account and searched for a minimum deposit casino. Therefore winding up at 22bet. After registering and verifying account by email he then went ahead and deposited. Everything...
My partner joined and deposited yesterday. He's not the type that looks into casinos etc or into forums, bonus hunting etc he had a couple bucks on his account and searched for a minimum deposit casino. Therefore winding up at 22bet. After registering and verifying account by email he then went ahead and deposited. Everything was seeming to progress as it normally would with any other casino. But upon trying to open a game the same error was coming up. You are unable to play this game at the moment. I suggested checking his profile was complete. Yes. So I suggested changing currency wallets. Same error message. Logged in and out. Cleared cache. Tried again. Same error message. He eventually agreed to go to live support. There we got the pleasure of talking with "Ruby". Ruby, it seems, does not know what the basic requirements of being good customer service rep are. And as well as being rude and a tad patronising she also clearly didn't know JACKSH** about anything to do with the ins and out of the very casino she was supposedly representing. The blame or responsibility I guess you would call it at this point was passed to security department and she directed him to send his I. D via email through to the email provided and wait for a reply.... So once again the steps required were completed and we awaited confirmation. As far as we were concerned it was confirmation as "Ruby" was not permitted to share why the account was flagged and disabled to begin with. My partner has been a loyal fortune lounge player from the beginning so there is no chance of multiple accounts or such.. However we are currently in a motel with WiFi so the possibility it was a I. P address issue had crossed my mind but Im not even a member of 22bet so I dismissed that.. It has now been more then a day with no email reply from security and now when he tries to log in it comes up with invalid username/password. Safe to say they closed his account. With no reason. No refund and when contacting Live chat the response was we have confused them with another 22bet... I kid u not, that was the reply.. Un bloody believable.. It was 3 NZD ffs. Is this casino that desperate.. From our standpoint it's a matter of principal. And I'm pretty sour with rouge casino since fortune lounge casinos went downhill and the bitter disappointment I experienced due to it. So I feel rather passionate about calling these casinos with bad morals and manners up on their antics. The really fed up side of me demands not only a refund but some compensation too and the operators to be fired and the casino licence to be removed and there fore the shut down of the casino. But I will settle for the 3 dollars back and the knowledge that this stops at least one poor soul from making the same mistake my other half made.
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Gloriabe
5 years ago
This is sad to have happened. One definitely should stay with the Casinos that have a good name, and pay the players, and respect the players. Players are depositing their money, and where would the Casinos be without the players, and where would the players be able to play without the Casinos? Nice to find respect between...
This is sad to have happened. One definitely should stay with the Casinos that have a good name, and pay the players, and respect the players. Players are depositing their money, and where would the Casinos be without the players, and where would the players be able to play without the Casinos? Nice to find respect between all.
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zuga
5 years ago
FYI more complaints is pouring in, so please take this warning seriously and do not play at this clip joint. If things stay this way we will further downgrade their status from warning to blacklist. Stay tuned LCB Team
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Snowbowl
5 years ago
"both the player and casino are to be blamed" - I have to agree with this sentence. The casino should not accept the deposits from the restricted countries, but the players should also read the casino's t&c. Simple as that. This is a poor casino tactic in order to take as many deposits as they can, and when the player from...
"both the player and casino are to be blamed" - I have to agree with this sentence. The casino should not accept the deposits from the restricted countries, but the players should also read the casino's t&c. Simple as that. This is a poor casino tactic in order to take as many deposits as they can, and when the player from the restricted country win some big amount they are referring to their t&c. They could do that as soon as he opened an account.
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Mojo Jojo
5 years ago
I knew something fishy about this casino the first time I visited their website, the website looked very familiar to a casino I wanted sign up at but decided not to due the negative feedback from various players and 22Bet is a sister casino of that one and now it is confirmed that this is a bad brand. So sad that the player...
I knew something fishy about this casino the first time I visited their website, the website looked very familiar to a casino I wanted sign up at but decided not to due the negative feedback from various players and 22Bet is a sister casino of that one and now it is confirmed that this is a bad brand. So sad that the player never got his winning and it is a sad casino for not implementing the country restriction feature. Nowadays it is mandatory to research the casino first before signing up. The worst part is, I am afraid this issue will repeat itself now and then.
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MelissaN
5 years ago
It's not a good business practice. There are more complaints that have to be resolved. We'll see what the outcome will be. Thanks for the detailed report LCB.
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booty
5 years ago
such a shame to see another crappy casino with shady tactics and rogue terms. thanks for the heads up LCB
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Fabio_34
5 years ago
It was expected. Since they use a fake platform, that fraudulent 1x bet. Problems with payments and delays were noticed on other sources too.
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TrufflePiggie
5 years ago
Sorry to say, I don't think these players will ever see a dime from these crooks! How can this guy call himself a casino manager after such shocking statements is beyond me!
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