On May 25 I warned LCB readers about Soft Magic Dice software in a piece titled Warning - Rogue Games at Mission2Game Casino. In addition, I added both the software and casino to my blacklist at Wizard of Odds. This warning was quickly mirrored at LCB.
It would have been easy to leave them on the blacklist indefinitely, but several players clicked through an affiliate link and were demanding justice. In addition, I believe in redemption. Casinos and software companies need to be incentivized and rewarded for correcting past mistakes.
What came next was five months of countless Emails between the LCB/Wizard team and both Mission2Game and Soft Magic Dice. The easy problems were corrected fairly quickly. However, the blackjack game, where I couldn't pinpoint the exact issue, was a sticking point. Everybody in this industry gets accused of cheating by players who had a bit of bad luck so I couldn't blame them for wanting some hard evidence.
However, in the end, they took my word for it that something was amiss. Then they took the blackjack games down for a week for a thorough examination. In the end they did find a problem. Their response was to fix it, update the rules to have a reasonable house advantage, and refund every player using the Wizard link regardless of game played.
One thing that made it easy for me to join forces with the LCB team is we both believe strongly in honest gambling and standing behind our players if there is a problem with an advertiser. We try to pick only the best sponsors to begin with, which goes a long way to keeping the complaints to a minimum.
Although it was only about ten players affected, I worked with the LCB team for months trying to bring about a satisfactory ending for us, our players, the casino, and the software company. I hope that it goes to show our commitment to our players and to the integrity of the industry.
Credits: "Michael Shackleford is known as "The Wizard of Odds" and is part of the LCB Team since September last year. WizardofOdds.com is now part of the LCB network."
trayber
8 years ago
Last month I was able to receive a refund of my deposit when I played last spring at MIssion2Game. I knew something was wrong when I playing several slots there and would line up wilds and then not get paid on the wins. I emailed support and they seemed kind of clueless about it and I just wrote it off and vowed to never...
Last month I was able to receive a refund of my deposit when I played last spring at MIssion2Game. I knew something was wrong when I playing several slots there and would line up wilds and then not get paid on the wins. I emailed support and they seemed kind of clueless about it and I just wrote it off and vowed to never play at this casino again. Last month I emailed them again after reading they were starting to refund players for the gaffed payouts and sure enough within a few days they had refunded back to my card my deposit. Glad to see the casino did the right thing and I hear they have since fixed the slots however after my bad experience I would not play there again. Just glad to have got my money back.
Show morePlease enter your comment.
Your comment is added.
jade
8 years ago
I only wonder how far this would have gone, how long it would have continued if they hadn't had honest, respectable people and sites pushing them to have a conscience about their problems and practices. I don't play their and probably never will, but thank you to this group of guardians watching out for our best interest.
I only wonder how far this would have gone, how long it would have continued if they hadn't had honest, respectable people and sites pushing them to have a conscience about their problems and practices. I don't play their and probably never will, but thank you to this group of guardians watching out for our best interest.
Show morePlease enter your comment.
Your comment is added.
bigbutt
8 years ago
good to see a positive movement. The previous issues did leave a bad taste but hey everyone can try to redeem themselves. Hopefully they stay on the right track. For this I give them kudos.
Please enter your comment.
Your comment is added.
Vanenhox
8 years ago
I just read the original article and still have to say it disturbs me that this casino had such malicious terms and conditions. Forget about the software being designed to cheat, but that t&c where they could engage in a campaign of destruction against an individual player who complained publicly is beyond creepy. Sorry...
I just read the original article and still have to say it disturbs me that this casino had such malicious terms and conditions. Forget about the software being designed to cheat, but that t&c where they could engage in a campaign of destruction against an individual player who complained publicly is beyond creepy. Sorry I can't feel comfortable with an organization capable of that kind of language and intent in their contract originally.
Show morePlease enter your comment.
Your comment is added.
zuga
8 years ago
Thanks Mike, and props to Mission2Game for doing the right thing.
Please enter your comment.
Your comment is added.