Betstro Casino Tested: Successful Withdrawal of 50€ via Skrill Despite Minor Issues with Documents Uploading

Often presented as the world's most secure, reliable, user-friendly, and convenient online payment solutions, Skrill is one of the most frequently used banking options in online casinos. Another reason why players worldwide love it is the large selection of supported currencies.

Once again curious to see how this payment method works for deposits and withdrawals, we delegated a tester to Malta-licensed Betstro Casino. Guaranteeing consumers a fair, responsible, and secure environment, this place features a massive selection of casino games and sports betting options.

As usual, before giving detailed info on each and every stage of the investigation, let’s take a quick look at milestone moments of our tester’s journey through Betstro Casino:

• Tester of the day: Punakontti
• Registration completed on January 1, 2025.
• Deposit of 200€ via Skrill made on January 1, 2025.
• KYC via website initially attempted on January 1, 2025, but wasn’t completed due to an error; a second attempt to send docs via mail took place a day later, but also without success, after which the tester provided docs via mobile, also on January 2, 2025;
• Identity verified on January 3, 2025.
• Withdrawal of 50€ via Skrill requested on January 3, 2025.
• The tester received 50€ via Skrill on January 6, 2025.

So, what exactly happened during the ID verification process? Why did the tester need to repeat the procedure? If interested in details of the Betstro Casino test report, this is the place to be, so keep reading!

Betstro Casino Overview

Presenting itself as dynamic, innovative, and easy to navigate, Betstro Casino is a non-US-friendly online casino with an amazing selection of casino games and sports betting options. Some of the studios it collaborates with include the likes of Atomic Slot Lab, Pragmatic Play, Thunderkick, Red Tiger, Yggdrasil, and many more.

Paying attention to its “Promotions” section, players shall encounter an impressive collection of offers, including first deposit bonuses, daily deals, reload promos, and much more. Prioritizing responsible gambling, the site offers time-out and self-exclusion options. Customer support, available in English, German, Spanish, Norwegian, and Finnish can be contacted via mail and live chat.

The platform is a sister site to OhMyZino Casino and FoggyBet Casino.

Betstro Casino Registration

The first step of the tester’s mission was completed on January 1, 2025. After filling in a simple two-step form and accepting the Terms & Conditions, he officially became a member of Betstro Casino.

To complete the process, he was required to follow the instructions provided in the verification link, which is more or less a common procedure in a large number of online casinos.

As soon as he finished this, he was officially welcomed to the platform.

Following the registration, players are offered the option to set limits, deposit, go to the casino’s lobby, or explore promotions.

Mind the following:

“12.11 Company reserves the right to close down existing accounts without explanation. In this event, or the event of account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be confiscated or refunded, at Company's sole discretion, after we deduct the corresponding administrative and transaction fees and any fees that Company is obliged to pay to the competent authorities due to a customer’s complaint. Company also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.”

Betstro Casino Deposit

After joining the platform, the tester went on to fund the account. He wanted to deposit EUR 200 via Skrill and opted not to claim a bonus.

After less than a minute, the amount showed up on the casino balance.

When depositing, players can either type in the desired amount of money or select some of the predetermined sums in the cashier.

The cashier is filled with a large selection of methods to deposit, among which Brite, Skrill, VISA, Mastercard, Paysafecard, MiFinity, Neteller, Neosurf, Cashlib, Google Pay, Apple Pay, Jeton, and Bank Transfer. The minimum to deposit is EUR 25, and the maximum depends on the method.

Betstro Casino Gameplay & ID Verification

Having finished the registration and deposit, the tester went on to explore some games. His initial choice was Ice Wolf by ELK Studios, followed by Ecuador Gold from the same studio. The next in line was the Book of Shadows slot by Nolimit City, followed by NetEnt’s Jungle Spirit Call of the Wild and players’ all-time favorite Dead or Alive.

After these, the tester decided to pause the games and upload documents for KYC via the website. He submitted his driver's license pictures, utility bill, and Skrill screenshot, however, a “Failed to fetch” error appeared.

Double Stacks by NetEnt was the initial game he explored a day later, on January 2, 2025, followed by Starburst XXXtreme from the same studio. The next port of call was Pink Elephants by Thunderkick.

The tester explored a couple more works of art by ELK Studios, namely Tahiti Gold and Black River Gold, which are part of the provider’s top-performing series. He also checked out Tropicool and Respin Circus from the same supplier.

At this point, the tester reached out to the live chat support to inquire about issues with KYC, and the agent advised him to disable extensions and plug-ins, or alternatively, if that doesn’t work, log in via incognito mode and/ or restart the router. In case none of the fixes worked, the tester was told to return to chat for follow-up instructions.

The tester tried luck with all the suggestions, however, the same error appeared, so the agent advised him to forward the documents via mail, alongside a screenshot of the issue, which he did.

He then returned to games, exploring Dead or Alive II by NetEnt, El Paso Gunfight xNudge and xWays Hoarder xSplit, both by Nolimit City, Voodoo Gold by ELK Studios, and Vikings Go to Hell by Yggdrasil.

His next choices were Stockholm Syndrome and San Quentin xWays, both by Nolimit City.

The tester also checked out multiple games by NetEnt such as Lucky Angler: A Snowy Catch, Flowers Christmas Edition, Secrets of Christmas, Twin Spin Megaways, and Secrets of Atlantis.

Approximately two hours later, the tester received a response in which the casino informed him that no issue on their end prevented him from uploading docs, and also added that they don’t accept documents via e-mail. The same mail contained instructions on how to complete the KYC.

He tried uploading them via the website once again, but that didn’t work either, so he tried uploading documents via phone. This was apparently a wise decision, as no problems emerged.

Some documents were approved on the same day, some a day later. The confirmation mail regarding successful verification arrived on January 3, 2025.

When it comes to verification, Terms indicate as follows:

“62.1 […] Before the first payment is made to the User via electronic payment methods (Skrill, Webmoney, Credit or Debit card, etc.), the client is obliged to upload an electronic copy of a passport of his national ID at the relevant section under his Profile. Betstro, at its own discretion, may ask from the client additional documents (e.g. proof of address, selfies, etc.) prior to their first payment. Remember that forgery is severely punished by law and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, Betstro reserves the right to send such documents to the appropriate regulatory authorities.”

Additionally, withdrawals above EUR 2,300 will require additional verification procedures, including proof of identity, age, and place of residency, but such procedures may be demanded with lower sums as well.

Betstro Casino Withdrawal

As his profile was officially verified, the tester could submit the cashout request. He wanted to withdraw EUR 50 via Skrill, the same method he used to deposit.

The tester received EUR 50 on January 6, 2025, with no fees charged.

To cash out, players can use Bank Transfer, Brite, Jetonbank, MiFinity, Neteller, and Skrill. The minimum depends on the method selected, ranging from EUR 25 to EUR 100.

The maximum cashout limit is significantly lower than the industry’s average, amounting to EUR 7,000. Players with higher loyalty status can be entitled to cash out larger sums, but either way, winnings that exceed EUR 30,000 will be divided into monthly installments. Deposits need to be wagered at least 3 times before a customer can request a withdrawal.

Payments are usually processed within 72 hours starting from the moment that the request has been approved by the Payments Department. Cashouts are usually returned to the same method as the one used to fund the account.

Conclusion

While it did remain unclear what actually caused the issues with document uploading via PC, the tester managed to verify identity and withdraw the funds. A huge plus goes to the operator’s efficient support department. All in all, Betstro Casino performed well during the investigation.

Yet, what needs to be outlined are maximum monthly withdrawal limits which are significantly below the industry’s average. Also, mandatory wagering on deposits is on the higher end.

Keep a close eye on the “From the Players for the Players” news section for more insightful test reports coming soon!