BoVegas Casino Re-Tested: 13 Days for KYC to Withdraw in BTC

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November 7th, 2023
Back BoVegas Casino Re-Tested: 13 Days for KYC to Withdraw in BTC

Time really flies, doesn’t it? It was back in February 2021, when the ice-breaking investigation was published, bringing you tons of first-hand insights on one online casino listed in our directory. Throughout our ambitious “From the Players for the Players“ project, we’ve so far tested a large number of brands, helping you learn more about registration, deposit, KYC, and withdrawal.

While we mainly pick different casinos for these investigations, sometimes we decide to revisit one site, especially if there were some issues during the initial test. We like to give operators a chance to turn over new leaves and improve their practices, so there’s no better way to see how things stand but to re-investigate it after a while.

BoVegas Casino was tested at the beginning of 2021 when it held the “Warning” badge. Long story short, the tester did receive her funds, but in installments, despite the fact that the sum was not a large one, plus she had to wait 25 days for documents to be approved.

As for the newest test, before we guide you through each of the stages, take a quick look at the rundown:

  • Tester of the day: perobet
  • Registration: already registered player
  • Deposit of EUR 201.23/ 0.00834864 BTC made on October 5, 2023
  • KYC: images of passport and phone bill submitted on October 5, 2023, received mail that the account was verified on the same day;
  • Additional KYC done on October 10, 2023, when the tester provided confirmation of the BTC deposit in the mail, but on October 11, 2023, bank details were required and two days later he also provided his BTC wallet address in the mail
  • Account finally verified on October 18, 2023
  • Initial withdrawal of EUR 100.35 in BTC requested on October 6, 2023, failed due to the account being still unverified
  • Withdrawal of EUR 100.35 in BTC requested on October 18, 2023
  • The tester received EUR 100 in BTC on October 27, 2023

So, let’s see how the test went, shall we?

 

Powered by Realtime Gaming and Visionary iGaming, BoVegas Casino is a US-friendly online casino that operates without a license.

As mentioned in the intro, this brand was tested more than two and a half years ago, when he was placed on LCB’s warning list. The test revealed lots of weaknesses among which too long ID verification, slow customer support, and issues with withdrawal. If interested in details of the previous investigation, take a look at the BoVegas Casino Tested in 2021 article.

In the meantime, this brand was moved on probation for six months, during which no complaints were submitted. Although the payouts have remained slow and the verification a bit longer than average, we decided to let the casino pass the probationary period and give them the opportunity to rank themselves among trustworthy brands.

Now, let’s see what happened during this year’s investigation!

Registration

As the tester was already a registered member of BoVegas Casino, all he had to do was log into his account and get down to depositing.

BoVegas-casino-registration-form

To join this site, a player needs to complete a simple 3-step form and provide some basic data about themselves. The first part is data related to the account itself, the second step is some personal info and the third part is the address.

Players should know that:

“6.4. BoVegas Casino Online Casino reserves the right to terminate a Player’s account at any time without giving any notice to the Player whereas the Player violates the Terms and Conditions of BoVegas Casino Online Casino.”

Also, the account may be closed in situations where the player is not of legal age, in case of duplicate accounts, in case of bonus abuses and cheating, and similar.

Deposit

Before actually placing the deposit, the tester contacted the support department to have the phone number on his profile changed. He also informed the agent that he wanted to upload documents for ID verification, and in return, received a complete list of docs needed for this purpose.

On October 5, 2023, the tester decided to fund the account with EUR 200 using Bitcoin. Worth noting is that there was already a certain amount of money on his casino balance, amounting to EUR 0.10.

The sum he requested to be sent to the casino balance was 0.00834864 BTC. Due to minor fluctuations in Bitcoin value, the sum credited to his playable balance was EUR 201.23.

BoVegas-casino-deposit-amount-in-btc

BoVegas-casino-deposit-successful-mail

As there was already EUR 0.10 on his balance, the total sum available was EUR 201.33. The cashier page also contained the notification which stated that the tester’s account required verification.

BoVegas-casino-total-playable-balance

When it comes to available options to fund the account, players have cards, multiple cryptocurrencies, and a deposit-by-phone option. The minimum amount to replenish the account is $25 but for some methods, it amounts to $50.

BoVegas-casino-deposit-methods-and-limits

Paying attention to the cashier, players shall notice that crypto transactions incur a fee, depending on how rapidly a consumer wants their deposit to be processed.

“9.8. A Player can set a deposit limit at any time using their personal Account Manager. A Player can increase/decrease the previously chosen limit; however, only once per week for daily/weekly limits and once per month for monthly deposit limits. A Player should notify the Casino 24 hours before changing the deposit limits.”

Also, it is necessary to mention that upon placing the first deposit, the player needs to undergo a verification process over the phone to confirm details on the account. In case such verification is not performed, the operator has the right to block deposits, void promotions, and winnings, and cancel withdrawals in the future.

KYC and Customer Support

On the very same day the deposit was placed, the tester decided to upload documents for ID verification. He sent an image of his passport and an image of his phone bill via e-mail to the relevant department.

BoVegas-casino-kyc-sent-via-mail

The tester also reached out to the support department to inquire whether he was supposed to meet some wagering requirements on the deposit. According to the agent, a playthrough applies only in case bonuses are claimed. Aside from answering the tester’s question, the support agent also explained the details of verification.

BoVegas-casino-chat-verification-details

During this conversation, the tester also inquired about the minimum withdrawal amount for Bitcoin, which turned out to be EUR 100. He was also informed that a call in needed to have the account verified, to which he replied that documents had already been provided a bit earlier.

BoVegas-casino-phone-verification-needed

His account was validated on the very same day, at least that’s what he assumed based on the mail from the support department sent during the previously mentioned conversation, which, by the way, also noted that account verification may take up to 4 business days, despite the fact official Terms claim 3 working days. The lengthy mail also contained info on bonus offers the tester had at his disposal.

BoVegas-casino-account-verified-on-october-5

However, a couple of days later, on October 10, 2023, a response from the operator arrived, letting the tester know that additional documents were needed. He was asked to provide the Payment Verification Form (supplied in that very mail) and the static BTC address as an alternative withdrawal option.

BoVegas-casino-response-october-10

The tester replied that he made a deposit using BTC, so he provided a screenshot of his Bitcoin wallet.

BoVegas-casino-testers-btc-wallet

A day later, the tester reached out to the live chat support team, wanting to know why he needed to provide his bank information in the verification form when his selected method was BTC. It turned out that these data were needed because the casino needed to have an alternative in case a player’s preferred deposit method could not be used for withdrawal. So, this requirement is one of those “just in case” types.

BoVegas-casino-bank-info-needed

On October 13, 2023, the relevant department responded, asking the tester to provide his BTC address in the mail (instead of the screenshots he previously sent) and specify the exchange it was opened for.

BoVegas-casino-btc-wallet-needed-october-13

The tester followed the instructions and submitted the address in the mail. On October 18, 2023, a response arrived, letting him know that the documents were approved, meaning he was eligible to make a cashout request. According to the mail, the approval time ranges between 3-7 working days.

BoVegas-casino-documents-approved-mail

BoVegas-casino-requirements-for-id-verification

Gameplay

Having deposited and submitted the documents on October 5, 2023, the tester went on to explore some games from the operator’s well-arranged lobby. The first adventure he checked out was the Legend of the High Seas, which brought him EUR 22.66 during free games.

BoVegas-casino-legend

The next in line was Cash Bandits Museum Heist, followed by Big Cat Links, during which he triggered the Fortune Link Feature multiple times.

BoVegas-casino-fortune-links

Following these, he played Fortunes of Olympus, also activating a variety of features. One of the most notable winnings from this game amounted to EUR 48.42, acquired during free games.

BoVegas-casino-olympus

At this point, it was already past midnight, so the next game he launched was actually played on October 6, 2023. The next game he selected was Mighty Drums, a Chinese-themed online slot with quite interesting visuals.

Withdrawal

As soon as his balance was close to the casino’s minimum, the tester attempted to withdraw the funds, on October 6, 2023. The options he had at his disposal were Bitcoin and Wire Transfer, both having EUR 100 as a minimum and EUR 2,000 as the maximum permitted.

BoVegas-casino-withdrawal-methods-and-minimums

However, a pop-up appeared, letting him know that withdrawal was not allowed. He reached out the customer support to inquire what caused the problem.

BoVegas-casino-withdrawal-not-allowed

The agent informed the tester that certain documents needed to be sent previously, adding that the procedure takes up to 4 business days. After the account is verified, the withdrawal takes between 7 to 10 working days to hit one’s account, or up to 48 hours in case of BTC.

Worth reminding is that the tester already sent some documents, and even received a confirmation that his account was validated, but that apparently was not the case. The agent provided more or less the same generic response regarding the timeframe for verification and also added that the tester would be notified by email by October 11, 2023.

BoVegas-casino-verification-until-october-11

Having finally received a confirmation that his account was verified, the tester requested a withdrawal of EUR 100.35 in Bitcoin on October 18, 2023.

BoVegas-casino-withdrawal-amount-in-btc

A couple of days went by, and his request was still pending, so he contacted the live chat support department to find out what was going on. The agent replied that the finance department needs approximately 7 working days to process the request and an additional 7 to 10 business days to credit it.

BoVegas-casino-withdrawal-takes-7-business-days

As far as the agent promised, the tester’s transaction was supposed to be approved on Friday (October 27, 2023) and so it happened.

BoVegas-casino-withdrawal-received-ocotber-27

The tester received EUR 100 in BTC.

BoVegas-casino-withdrawal-in-btc-wallet-october-27

The maximum weekly withdrawal is $2,000, or higher, for consumers with a higher ranking in the Club. When it comes to a minimum, it is $100 for all available methods (Bank Wire, BTC, and cards), which is significantly above the industry’s average.

Conclusion

Based on our tester’s insights, it is obvious that BoVegas Casino still has issues with processing time, and a long verification process, but significant improvement has been made in the field of customer support. The agents provided responses on time, assisting our tester with any issues that emerged along the way. Yet, do note that the operator still runs with no license.

We hope this report helped you decide whether BoVegas Casino is the place for you. If you’ve had the chance to visit it as well, share your experience with us and other readers in the comments section below.

Gamble responsibly!

“to give operators a chance to turn over new leaves and improve their practices”

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