Chancer Casino Tested: Was It Possible to Cancel an Automatic 300% Bonus on Deposit?

When a casino claims to be not just another online casino, it simply calls for visiting, doesn't it? Chancer Casino’s mission is to provide an experience that’s not only about winning, but also about enjoying every moment spent in their virtual world, and ours is to check whether those are just mere words, or they really mean it.

We delegated one of our most experienced testers to visit this place, instructing him to go through standard procedure. He once again wanted to test an operator’s efficiency in processing Bitcoin transactions, so he selected BTC to both deposit and withdraw.

As usual, we shall catch a glimpse of milestone moments of our tester’s journey through Chancer Casino and then share all the details of the investigation:

• Tester of the day: RedApple
• Registration done on January 10, 2025
• Deposit of EUR 200 in BTC made on January 10, 2025
• ID verification completed on January 13, 2025
• Withdrawal request of EUR 363.36/ 0.003997 BTC submitted on January 13, 2025
• The tester received $347.91/ 0.003797 BTC on the same day

Why was there a difference in the amount requested and the amount received? Was it a BTC value fluctuation or fee? Keep reading our informative Chancer Casino test report to discover!

Chancer Casino Overview

Holding the Anjouan license, the non-US-friendly Chancer Casino presents itself as a platform where players can challenge their luck and skill in a fair, fun, and immersive environment.

In partnerships with creative suppliers such as Big Time Gaming, Blueprint Gaming, CQ9, CT Interactive, Dragoon Soft, Fantasma Games, Nolimit City, and many others, it offers an extensive selection of slots, table, live and virtual games.

Catching a glimpse of promotional offers, players shall encounter hefty bonuses, such as welcome packages, cashback, Refer-a-Friend, and others. A multi-level rewards program is featured as well, and so is a well-equipped Shop with points.

Enabling flexible payments, the operator supports a variety of methods, including cards, e-wallets, and cryptocurrencies. Committed to responsibility, Chancer Casino has a dedicated responsible gambling page with multiple helpful bits of advice and some tools. 

Chancer Casino Registration

On January 10, 2025, the tester accessed the official Chancer Casino website aiming to register. He typed in the necessary data in the form and ticked a box to finish the process.

Confirming that they are at least 18 years old and agreeing with T&C’s and Privacy Policy is something players usually do when registering at an online casino.

“5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.”

Chancer Casino Deposit

Having joined the platform, the tester decided to deposit EUR 200 in BTC, and shortly after EUR 201.88 was added to his account.

The site supports EUR, so all transactions and in-game balances are displayed in this fiat currency. Depending on the payment option selected, the minimum deposit may range from EUR 20- EUR 100.

In most cases, the operator covers fees on deposits, but if some administrative costs appear regardless of the type of transaction, a player will be informed in advance.  

Chancer Casino Gameplay

As soon as the money appeared on the tester’s balance, the tester accessed the lobby, eager to explore some slots. When he accessed the first game Boom!Boom!Gold by 3 Oaks Gaming, the tester noticed that there was a large 300% bonus added to his account, resulting in a substantial balance of EUR 807.30.

He reached out to customer support to inquire about this, informing the agent that he only wished to play with his deposit. The agent told him that the offer could be canceled via the “Cancel Bonus” option, informing him that any progress made by using the bonus will be forfeited, while also noting that he won’t be able to reactivate it again.

The tester also added that the bonus was added automatically, but the agent assured him that there was nothing to worry about, as it could be canceled. The tester followed the instructions and EUR 605.64 in excess was removed from his balance, leaving him with his deposit only.

After a couple of spins, he switched to 3 Hot Chillies from the same studio, triggering multiple wins.

The connection got lost for several minutes, but the tester managed to resume his gaming session, with all his progress up to that moment saved. Fortune Rabbit by PG Soft was the next adventure he checked out.

Three days later, on January 13, 2025, the tester returned to play Fortune Rabbit once again, after which he ventured into Coin Volcano by 3 Oaks Gaming.

Fortune Ox by PG Soft was the next adventure he explored, bringing him a solid win of EUR 50.00, after which he launched Fortune Mouse  from the same studio.

He then played another excellent game from PG Soft, Wild Bandito, as well as Dragon Hatch from the same studio, landing a mega win of EUR 48.60.

Wild Bounty Showdown was the next release he explored, followed by Midas Fortune, both from the same supplier. Ways of the QiLin from the same studio was his next port of call, followed by Fortune Ox, which he already played, but this time landing a noteworthy win of EUR 60.00.

Chancer Casino Withdrawal & KYC

Following quite an entertaining gaming session, the tester decided to request a withdrawal. Having entered the desired amount, the tester was notified that his account needed verification.

He pressed the “Start Now” button to initiate the process. Powered by Jumio, the verification procedure required the tester to take a picture of the front and back page of his passport and complete face verification.

As the instruction noted, the face must be evenly lit and stand out from the background. The process was finished almost instantly, so he was now able to proceed.

He requested to cash out EUR 363.36/ 0.003997 BTC.

The request was processed instantly, and the tester received $347.91/ 0.003797 BTC on the same day.

According to the Terms, the minimum withdrawal amount is EUR 20. To prevent money laundering, a casino requires a player to wager a deposit at least once before a withdrawal can be made. Only one cashout request can be processed at a time.

“9.7. In cases when your balance is at least 5 times larger than the total sum of your deposits, you will be limited to €5,000 (or currency equivalent) for withdrawal per month. In other cases, the maximum withdrawal amount per day is €2,000, per week is €10,000 or month is €20,000.”

The difference between the amount requested and received most likely has to do with the exchange rate fluctuations.

“9.12. All withdrawals made in a different currency to your wallet are subject to conversion rates (e.g. your wallet balance is in EUR but you withdraw your wallet balance in Bitcoin). The quoted amount at the time of processing the withdrawal may differ to the amount received by the user due to fluctuations in exchange rates. Users acknowledge and accept that the value quoted at the time of processing may result in a different amount being transferred than initially requested due to exchange rate fluctuations.”

When it comes to ID verification, the Terms note as follows:

“9.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call etc.) for the purpose of identity verification prior to granting any withdrawals from your Account. Any documents requested for verification should be provided within 3 working day (72 hours) from the day of the notifications. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.”

Sometimes a verification call may be requested as well. Documents should be submitted 3 working days (72 hours) after being requested. The verification process takes the same time.

Conclusion

A bonus credited automatically is something most players are not thrilled with, as it requires them to deal with wagering requirements, often quite challenging ones to meet. Luckily, the one credited by Chancer Casino was not complicated to cancel, so there were no consequences to it.

A huge plus goes to customer support for prompt response and clear instructions on how to remove the bonus. All in all, the tester had a great time at Chancer Casino, confirming that it can be classified as a platform worth exploring.

Keep a close eye on our “From the Players for the Players” news section for more insightful video reviews coming soon and gamble responsibly!