How generous are you? Seriously.
I know a lot of gamblers who are big spenders when they win the big money. They will take their tournament earnings and throw a lavish party for their friends. They will disregard the cost of caviar, champagne and other expensive liquors, they'll rent out an expensive suite in Las Vegas, Macau, or some other gambling destination, and for a few days, they will live like Diamond Jim Brady or John Rockefeller.
Here is the troubling part...
Casinos have many employees who earn good tips for the work they do. I am referring to dealers, cocktail waitresses, and the hosts of exclusive restaurants that seat their wealthy patrons.
But in every casino resort, there are people who are not well paid and who don't have jobs that entitle them to tips. I am talking about the busboys, the wait staff that cleans up tables, and the cleanup people who make sure the restrooms are functional and clean.
Their pay is meager and they work hard for their money. Very hard...
While a cocktail waitress may be dressed like a Playboy Bunny and have a glamorous job serving drinks to big winners as well as losers, their jobs are anything but glamorous.
Eddie Rack knew this. So did Puggy Pearson and a handful of other high stakes gamblers who cared about these workers.
Rack was a friend of mine who owned two golf courses, one in Western Pennsylvania and the other near Ft. Lauderdale, FL. He also enjoyed gambling and spent a lot of his leisure time in Las Vegas where, as a big roller, he was comped to luxury suites and treated like royalty.
Eddie played poker, shot dice for big money and a big-time favorite - blackjack. He was a tough gambler who usually won more than he lost.
He had an eye for the little people, the individuals who are invisible to most casino visitors. When Rack visited the restroom, for example, he kept his eyes open for a cleanup attendant. If he found one, he would take a green $25 chip out of his pocket, hand it to them and wish them good luck. Sometimes when he was an especially big winner, the chip would be a black $100 one.
Eddie loved to see the look of astonishment that would come across their face. He told a wealthy friend who owned a Cadillac dealership, 'That $25 or $100 didn't mean that much to me, but I knew it meant a lot to that employee. I was happy to make the donation.'
The late Puggy Pearson was also a generous tipper who helped more people financially than he will ever be given credit for. I watched him in action in Las Vegas. All the casino employees respected Puggy. They would embarrass him by insisting on calling him Mr. Pearson because of that respect.
Now I admittedly am not the most generous person in the world when it comes to giving tips. My daughter, Rossana, often gives me a strange look and adds money to the table after we finish a good dinner at a restaurant. But the generosity of people like Rack and Pearson has had an effect on me. That generosity has made me more aware of the financial conditions of the people who are invisible to the average gambler.
I remember a weekend in Las Vegas when I was staying at Binion's Horseshoe. I had done well the previous evening, winning over $1,200 at poker. After a good night's sleep, I left my room and headed for breakfast.
As I walked down the hallway, I saw an attractive room attendant cleaning a room. She was from Mexico and her name was Conchita.
I greeted her with a 'Good morning, Senorita,' and she returned the greeting in Spanish. I took a $5 chip out of my pocket and handed it to her for good luck. She seemed surprised to receive the token and thanked me profusely. Then, on impulse, I asked her what was the biggest tip she ever received.
She hesitated. Then tears rolled down her face.
'About three months ago a man who was staying here gave me five hundred dollars,' she said. 'At the time I was short of rent and grocery money. I have two children and I was desperate and then that dear stranger came through with such a generous tip. For weeks after that, I said a prayer of thanks and wished him well for what he did.'
I realize there are many members of this website who don't go to brick and mortar casinos to gamble. But there are many others who do. I would urge those folks to be generous when they win and tip the people who don't normally get tipped in a casino. The action will gladden your heart and help make another person's life easier to handle.
Geno 5 years ago
Very interesting, Vanenhox. That's an angle I never thought of but it makes sense. Thanks for writing.
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Vanenhox 5 years ago
I know how much it can mean both materially and emotionally to get a large tip. In my younger years I worked at lowly jobs like those you describe in the article here. Often when one works such jobs one can feel like the patrons do not feel that one is a human being. One can feel like a machine or a person who is seen...
I know how much it can mean both materially and emotionally to get a large tip. In my younger years I worked at lowly jobs like those you describe in the article here. Often when one works such jobs one can feel like the patrons do not feel that one is a human being. One can feel like a machine or a person who is seen merely in terms of the service the customers expect. The attitude most patrons seemed to convey was that it had better be good service done with a positive attitude, or else! However, when a customer would speak to me as a human being it was often touching and sometimes memorable. One customer kindly advised me to move to California as community college tuition in California back in those days (after a short period of residing in the state, this happened. before the turn of the century actually) was totally free of charge. He literally said to me in so many words "go West young man." Another man once said to me that I ought not to be ashamed of my work, because as he put it: "it is honest work.". When I got tips and especially when I got big tips it was also an affirmation of my worth to the customers as more than just their servant. A sign of consideration that went above and beyond a verbal thank you. And that meant a lot both emotionally and at times financially.
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Bgdubs 5 years ago
I’m always happy to leave generous gratuities when gambling or not gambling as I’ve been in the service industry my entire life and know how much hard work it can be... it’s not always but for me it’s worth it just being of service to my fellow human being
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Lordofall77 5 years ago
if there is one thing I can give as a tip it is this....play slots or video poker. I have learned that those are the best 2 ways to win. Overall the odds are in your favour for sure. Not to mention especially the video slots are a blast to play too. Trust me on this.
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Geno 5 years ago
That is the point I tried to make with my column. Thanks for the positive feedback.
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fredos386 5 years ago
I personally always wondered things like "why do people tip big time the person that deliver their handpay?". I mean the person did nothing else than just come with your money and go, how he/she deserves 100$ for that? What about the waitress or any other people that served you all day? Unless there is some kind of system...
I personally always wondered things like "why do people tip big time the person that deliver their handpay?". I mean the person did nothing else than just come with your money and go, how he/she deserves 100$ for that? What about the waitress or any other people that served you all day? Unless there is some kind of system that put all tips together and is shared between everyone, i feel like it's completly unfair. I mean then paying handpays in casino is then the dream job no? I used to be cook long ago and seeing waitress in restaurants grab all the tips for everyone job always was something i disliked as they were making 2x more than anyone else and still were the ones complaining all day about bad pay hehe so stories like that really come to me and i can tell how they feel. Very often the work of people in the dark is what keeps the whole building together and they aren't rewarded enough for the hard job they do.
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Kristen Munoz 5 years ago
such a great topic to get out there and writing this article will in turn help give all us players remeber to give back . i know myself i try and its such a feeling that not only do i give but its when i am in need and some how out of some where it will come to me
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Geno 5 years ago
Thanks for the feedback. You're right on target.
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TrufflePiggie 5 years ago
Great article! I think the staff that is typically taken for granted like bathroom attendants or who clean between slots should definitely be tipped. Sometimes the slot payout attendants expect it and aren't really that nice unless they see the green cash slapped in their hands.
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