Risk Department Makes an Exception and Pays out a Non-wagered Deposit!
It’s 2022 and our team is already working hard to deliver new valuable information about online casinos.
So far, our large-scale project “From the Players, for the Players” has grappled with undesirable brands, put blacklisted operators against the wall, dealt with stringent wagering and withdrawal policies, jammed with Bob and hit the jackpot with some of the industry’s exceptionally high-toned frontrunners.
This time around, our tester had a swing at Spinit Casino, a brand that prides itself on providing the best online UK casino experience. It is home to more than 1300+ slots, live games, keno, bingo and video poker, powered by 43 notable providers, including a variety of big deposit bonuses, freebies and other tempting offers.
To see what the casino’s terms and service are like, we gave our tester, MarijaS, thumbs up to sign up, deposit, play, verify and withdraw some cash at this popular MGA/UKGC licensed iGaming station, so get ready for a load of surprising facts about Spinit!
Before anything else, let’s take a look at the brief summary:
- Tester of the day: MarijaS
- Date of signing up: Tuesday, December 21st, 2021
- Cashier: Balance funded with $200 via Skrill on the same day
- KYC requirements: No account verification needed after depositing
- Withdrawal: Request of $425.00 submitted on December 21st
- Payment of $416.50 confirmed on Wednesday, December 22nd, 2021, after a 2% fee ($8,50) was deducted
Now, the casino’s risk department has detected posterior to withdrawal that our player’s deposit was not fully wagered, but it made an exception in this case, and applied no administration fees.
The withdrawal has been confirmed probably due to miscalculation, but equally important, the T&C do not stipulate a specific number for mandatory deposit rollover, which leaves room for debate, so let’s get into it.
Our tester signed up with Spinit Casino on Tuesday, 21 December 2021 by filling out a short three-step form with login details, address and personal info. Registering takes less than a minute for an experienced player and it is quite straightforward, as seen in our screenshot.
A message with welcome offer appeared as soon as the account was ready for use. Since it’s not part of our project, MarijaS continued with the next phase of testing – depositing. She opened the cashier and chose the usual payment method to top up her balance.
The minimum deposit per transaction accepted by Spinit Casino is $10. Aside from Skrill, available depositing methods are EFT, InstaDebit, Interac, Visa, MasterCard, Maestro, Neteller, PayPal, Paysafecard, Visa Electron, RuPay, Euteller, GiroPay, Boku, AstroPay, Trustly, iDebit, MuchBetter, Paytm, Apple Pay, Sofort, EcoPayz, Vanilla Prepaid, Ecobanq, Jeton, MiFinity, GooglePay, SwiffyEFT, Brite.
Members aren’t required to provide KYC documents right upon creating their profiles, so our tester chose Skrill again to credit her account with $200 straight. After logging in and providing a 6-digit verification code to complete the transaction, MarijaS successfully transferred her deposit to the cashier.
The transaction with Skrill was almost instant and our tester was ready to play right after receiving a confirmation from both the casino and the digital wallet provider’s checkout.
In case you missed our tutorial about Skrill and still don’t know how to use it as a banking method at online casinos, take a glimpse at our video here:
KYC and Gameplay
After joining Spinit Casino, our tester, MarijaS, wasn’t required to verify her account (as seen in screenshot), so she focused on making some money instead.
She picked one of Red Tiger’s favorites from 2016, called Wild Wild Chest and started her next adventure in the style of Old West.
She then switched to one of Yggdrasil’s latest projects in collaboration with ReelPlay – Age of Beasts Infinity Reels. However, even this new fantasy themed slot from December 2021 wasn’t enough to trigger a solid payout, so MarijaS continued looking for a better game and…
… finally made a mega win of $255.10 on Age of Dragons by Kalamba Games, a 5-reel, 3-4-3-4-3 game with 40 paylines! It occurred during free spins which are triggered when 3 bonus symbols appear simultaneously anywhere on the grid.
An hour later, MarijaS picks included also Queen of Alexandria, Augustus and some other titles from Microgaming’s collection in September 2021. It is at this point that a message popped out to inform our player about her activity and winnings – nice move by the casino.
Still, when her funds reached a certain amount, she decided to ‘call it a day’ and hit the cashier to request a withdrawal. Nothing unusual so far.
As there were no indications of mandatory wagering requirements, MarijaS submitted a request withdrawal when her balance was exactly $425.00.
Just to be clear, the maximum withdrawal amount per month is $22,000 with no more than $5,500 to be cashed out per week. There is an exception for progressive jackpot wins and VIP players though, while the minimum withdrawal amounts only $10.
Other available withdrawal methods include: Interac, Neteller, PayPal, Visa, Euteller, Trustly, MuchBetter, AstroPay, ecoPayz, Jeton, MiFinity, Apple Pay, SwiffyEFT, Brite.
The withdrawal request was submitted on December 21st, 2021. When a fee is deducted from the requested amount, what remains is $416.50, and this is the exact amount that appeared in MarijaS’ Skrill account the next day after receiving an email from the casino, telling her that the withdrawal will be reviewed and processed within the next 48 hours.
However, this is where things could’ve gotten out of control. The operator sent another email to let our player know that its risk department had detected that the deposit was not fully wagered!
Allegedly, the T&Cs stipulate that any deposits made into the account should be commensurate with intended game play.
When asked by our player to point out the section where the amount of deposit wagering requirements is explained, the operator only referred to the section 12.5 but it does not stipulate the specific number in regard to mandatory rollover!
However, Spinit granted an exception and processed the withdrawal without further explaining. It also informed MarijaS that if she doesn’t want to wager her deposits in future, they can be refunded, but an admin fee will be charged.
What could’ve turned out to be quite messy, was perhaps the smoothest test report we’ve had so far! Our tester didn’t make big wins at Spinit Casino, but had a lot of fun with some of the latest slot releases and got out with a payout of $416.50 without wagering the entire deposit due to the “high volume of withdrawals” during the holidays…
She experienced no other difficulties, so our guess is that the survey brings you valuable and important insights about this gaming platform.
Until next time, please play responsibly and stay tuned for our next casino reports!