From the Players, For the Players: Testing True Flip Casino

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March 27th, 2021

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From the Players, For the Players: Testing True Flip Casino

Welcome to the newest report from the LCB’s inclusive project ‘From the Players, for the Players,’ as we bring you our tester’s findings at True Flip Casino!

Now entirely in force and well-established — promoting responsibility, accountability, and transparency across the iGaming realm — the settings of this endeavor are familiar: We have our tester R0UNDER and his feedback about the casino’s sign-up process, depositing, and withdrawal practices.

Then, we have you, our readers, and LCB joined in our perpetual mission to bring more value to players worldwide.

Timeline is, as always, rapid and short, enabling our team to bring you more insights worth reading and impartial facts worth knowing:

Date of registration: March 13, 2021
Date and amount of the first deposit: March 13, 2021, €166.82 (in BTC, plus fee)
Date and amount of the second deposit: March 13, 2021, €78.77 (in BTC, plus fee)
KYC: Traditional, including uploads of documents
Date and amount of withdrawal request: March 15, 2021, €93.96
Withdrawal received: March 16, 2021 (within 22 hours)

And with that, we’re ready to unravel what we’ve learned.

The Establishment

True Flip Casino is a Curacao-licensed hub with a portfolio that delivers releases from reputable gaming developers, including NetEnt, Evolution Gaming, BetSoft, QuickSpin. The lobby consists of traditional table games (blackjack, roulette, craps, poker), online slots live casino and several unique in-house titles.

While True Flip Casino does not run a conventional loyalty program, there is a comprehensive bonus policy in place. Thus, players get to receive additional rewards and perks, particularly if they utilize TF token, a custom in-house currency existing within the Ethereum ecosystem.

The latter is indeed a novelty. As such, the final verdict on usability depends on whether you’re a traditionalist or progressive one, but it’s worth noting in terms of the casino’s inventiveness.

All things considered…

…our team thought that this casino might just be a great candidate for our testing project. Thus, let’s see how R0UNDER’s experience unfolded.

Registration

The casino uses traditional methods to register new players: You provide your email, select a preferred fiat currency (even if you’re to use cryptos), enter your user name, and proceed to fill a pop-up window with your personal information.

A verification email in your inbox completes the initial registration process.

The KYC portion includes uploading your passport, driver’s license, ID card, or resident’s permit. You can select which document you want to share with the casino. You also have to provide a selfie as additional information.

As R0UNDER’s extensive video archive suggests, the whole experience was smooth and efficient. With his foothold established at True Flip Casino, our tester was ready to make the deposit.

Depositing & Gameplay

As a general rule of thumb, this venue has a very easy-to-use UI, whether you consider homepage, registration steps, account profile, or gaming experience, featuring many white areas to allow readability. Little green and red icons give you quick info about steps you checked and those you still have to conduct, which allows for good visibility and accessibility.

So…

As you define your cryptocurrency — Bitcoin in this case — the depositing process takes no more than a couple of minutes: In R0UNDER’s case, it was five minutes for the first deposit and one minute for the second one. Both transactions came with small fees, €1.82 and €1.67, respectively.

The tester first deposited €166.82 on March 13, but he started losing the money quickly. When his balance dropped down to 0.00083872 BTC (or €37.73 at the time of gameplay), he decided to withdraw this remaining amount.

However, he was unable to do so, as he found that the minimum withdrawal limit for bitcoin transactions is 0.002 BTC. In contrast, the minimum withdrawal amount for all other available payment methods (except SEPA) is €10.

As part of every casino testing project, it is imperative that we show the cashout process whenever it is in our power to do so and the circumstances allow. To attempt a cashout, the tester had to continue playing and build a balance of at least 0.002 BTC.

That is why our tester deposited for the second time on March 13 in the amount of €78.77 worth of BTC and continued wagering on slot games.

The pop-up window in the upper right corner of your screen gives you info about concluded deposit processing, and you get the confirmation at your cashier.

Also, at this moment, the icon Payment Verification in your profile turns from red to green, giving you a real-time update.

And, with this box checked and funds at his account, R0UNDER went on to entertain himself with some well-deserved fun, spinning wheels and reels of Big Bass Bonanza and Eye Of The Storm, among others.

Withdrawal: Two-Step Verification, One-Day Payment

As is the case with all testers in this project, operating under well-devised policies to cover all angles of the casinos’ operations, R0UNDER went ahead and submitted a €93.96 cashout request.

True Flip Casino uses two-step verification during the withdrawal: An email and 2FA code sent to your mobile device.

This phase of the test turned out to be quite efficient as well. Additionally, all the necessary steps are color-coded in the UI, allowing good tracking of your progress.

Almost 22 hours later, the funds were in R0UNDER’s BTC wallet.

Final Thoughts

When we take R0UNDER’s experience at True Flip Casino into consideration, the test unfolded in a comfortably predictable way without any major obstacles on the road to cashing out. Nonetheless, what matters are your conclusions, and as always, we’ll leave those to you — our readers and members — as we look forward to your feedback.

If for no other reason than because ‘From the players, for the players’ is all about you and about LCB’s everlasting dedication to raising awareness about responsible gambling, in conjunction with improving the online gambling industry for the better.

Stay tuned for another report, stay safe, be well, and have a good one, LCB’ers.

“the test unfolded in a comfortably predictable way without any major obstacles”

From the Players for the Players

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foofoobarken 2 years ago

I love your reasoning, however I must correct you a little bit - although you are right that I am using "your" in my comment :) As the subject of the previous sentence is the "author", the next sentence is implicitly targeting the same subject, so I spoke directly to the author, just by using "your". (Look, it is also divided with an empty row! :)) So I understand why you might have get confused by that and I hope it is clear for you now :) Also I appreciate your motivation to answer your questions on behalf of myself! However, I am afraid that... you missed it a bit again. No worries - what about trying to let me answer the question you ask me next time? :) And don't worry about me - I can do it! In fact, there really are some casinos (not many, to be honest, just few) that I have abandoned only and only because of that I read one (1) negative review about them, such one that made me think and watch and finally decided to... to never come back there. And you know what? Every single time have I told myself later that was good decision. That is the power of negative reviews, as well as being able to accept an opposite opinion, even more when it does not suit me at all. And the translator one was really good! ;)

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VlagreDis 2 years ago

No, you didn't know that, you wrote “We appreciate the effort that has been given into getting and then publishing your experience.” So, you should either read twice your own comments before publishing, or stop using google translate without even checking the translation. Unlike you, yes, I actually read your comments. And I appreciate you sharing your story. Though, I don't agree with you. Your experience is not more valid than someone else's just because it's negative. If someone had a negative experience with a casino you like, would you think that that player’s experience is more valid than your own? I can answer that for you, No, you wouldn’t.

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foofoobarken 2 years ago

Hello :) I know it is not your report - I cannot find where I say something else. So, let me ask you... have you even read my comment properly... ? :)

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VlagreDis 2 years ago

Wow, I'm sure you are right. Just one thing, did you even read the report? The member's username is R0UNDER. This is not my experience.

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foofoobarken 2 years ago

You did not understand my comment at all, is it written so badly? :) I have not said one word about being unable to cashout. If you understand it from the comment I apologize. I am unable to refine it at this time, otherwise I would do that. I summarized my experience in this post, feel free to check and comment it please: https://lcb.org/onlinecasinobonusforum/casinos/trueflip-casino-my-experience-negative Also, to answer your concerns, VlagreDis - I play online casinos for a decade. I know the game very well already. No, I have not being trying to cashout and was not surprised by something that shouldn't surprise me. No, I am NOT saying that these reports are useless, I appreciate this report very much and I am huge fan of this "for the players, to the players" activity. What am I trying to say is, that there are many people that have good experiences with a casino, with cashouting (mainly when cashing out less than deposited amount :)), when playing etc. However, from my personal experience, the quality and the most important factor of scoring and judging casino should not be these standard situations, but rather the unusual ones - for example how fluently the support can resolve a custom inquiry, or nonstandard issue, or, for me the significantly most important - who bears the responsibility and the consequences of a casino fault - if the support shows maximum effort to provide the customer what is he entitled to receive if he did no mistake and the only fault is on casino's side (technical, human, whatever) or if the consequences are moved onto the customer's side. This is for me the most important and I can observe it in variety of situations - beginning for example when there is a mistake in rules and the minimum amount to receive a bonus is wrongly listed, and I deposit amount that is not enough to receive it. The reaction here is what matters for me, if the customer is said "sorry, our mistake, but you get no bonus" or "sorry, our mistake, here is your bonus as it was our fault... and here is a bit extra as compensation". I can name whole list of casinos, that behave the first way and another, much shorter list of casinos, that behave the second way. By the way, those (second) are the casinos where I am regular customer, while the first list are casinos, where I usually only collect no deposit bonuses :)) So... yes, you should rather judge the casino based on my one (1) negative experience, than based on another dozen (12) positive experiences. You are right :) And, to make it complete - it is great review, thanks a lot to the author! We appreciate the effort that has been given into getting and then publishing your experience.

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VlagreDis 2 years ago

@foofoobarken The fact that you can't cashout now just because you used to deposit, is not really surprising. I would also love to play with no deposit bonuses and just cash out when I win. :) But regarding these reports - I strongly disagree with you, they are very detailed, with useful information. Ok, so we shouldn't...

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foofoobarken 2 years ago

Nice... but my recent experience with this casino is very disappointing, or more specifically, with its unhelpful and arrogant live chat support! It shows its "second face" and that is, how they behave to customers, that are not depositing at the moment, but earned a bonus and need some help with it, being paid (just to have whole picture - in the past I have deposited A LOT of various crypto/Eur at this casino, I am not just a no-deposit bonus taker). I am just writing the whole story and soon I'll provide you with the link as well. Never judge casino by only one experience, mainly when it involves earning free money. Rather judge it by details.

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MelissaN 3 years ago

Glad to hear everything went smoothly without any obstacles. It's a great report thanks to the LCB team and our loyal member R0UNDER.

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Sydney 3 years ago

Good to see when everything runs without any major obstacles! Well done TrueFlip! Keep up the good work! Many thanks to R0UNDER for helping us with this project!

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booty 3 years ago

not too bad :)

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Bixy 3 years ago

Well done True Flip, this is how the casino should work. The entire process went as smoothly as possible. Thank you R0UNDER for your assistance and BIG thank to LCB for keeping a continuously marvelous work.

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