GamingSoft Launches UNUS Chat and AI Voice for iGaming

GamingSoft has unveiled its latest innovations aimed at elevating customer support standards across the iGaming industry. Through the launch of UNUS Chat and AI Voice, the company is expanding its technological capabilities to offer more intuitive, efficient, and scalable support solutions for operators worldwide.

Introducing UNUS Chat: Smarter, Faster, And More Adaptive Support

Understanding the crucial role of seamless customer interactions, GamingSoft introduced UNUS Chat, an AI-driven live chat solution designed for round-the-clock player support. This next-generation tool integrates a powerful AI Chatbot with mobile optimization, ensuring that users enjoy a consistent and smooth experience across all devices.

Available in three affordable monthly subscription packages, UNUS Chat allows operators to access top-tier technology without substantial upfront investment. A highlight of the solution is its auto chat translationfeature, which enables multilingual conversations without language barriers, catering to a truly global gaming audience.

The chatbot offers deep customization options, including frontend themes and personalized configurations, allowing businesses to tailor the chat experience to their branding needs or align with seasonal marketing campaigns. Operators can also manage customer engagement strategies more efficiently with UNUS Chat’s advanced features like pre and post-chat settings, canned messages, role management, and chat history tracking.

Integration with frontend and backend systems ensures that operators benefit from real-time analytics, performance reports, and agent monitoring tools. Moreover, the platform supports up to 50 different campaign sites, providing extensive scalability, while IP-based device banning adds an extra layer of protection against misuse or unauthorized access.

GamingSoft’s head of sales at UNUS Chat emphasized the platform’s impact, stating, “Our client base is growing rapidly, and we are excited to meet customer needs just as our AI chatbots do. Our goal is to provide a seamless live chat solution that transforms igaming engagement.”

Bridging The Gap: AI Voice Enhances Personal Touch At Scale

In addition to its chat innovation, GamingSoft introduced AI Voice to further enrich the customer service experience. While digital messaging dominates many interactions today, phone support remains critical for certain player segments. AI Voice offers highly realistic automated voice bots capable of handling up to20,000 calls per hour, delivering conversion rates on par with human agents.

Designed to lower operational costs, AI Voice ensures full 24/7 coverage without the need for overtime expenses or large support teams. The solution also maintains a natural conversational tone, combining speed, accuracy, and multilingual capabilities to enhance customer satisfaction and loyalty.

By minimizing issues like miscommunication, response delays, and missed service opportunities, AI Voice helps operators maintain high service standards while optimizing their resources.

A New Standard For iGaming Support

GamingSoft positions UNUS Chat and AI Voice not just as replacements for human teams but as upgrades that combine the best aspects of AI technology and human empathy. In today’s highly competitive digital landscape, providing instant, scalable, and personalized customer support is crucial for player retention.

AI-powered tools like UNUS Chat bring significant advantages:

• 24/7 availability without time zone restrictions
   
• Effortless scalability to handle thousands of inquiries simultaneously
   
• Substantial savings on staffing and training costs
   
• Instant multilingual communication

However, the company acknowledges that human agents remain vital for complex queries, sensitive issues, and VIP customer interactions where a personal touch can make a difference. This hybrid approach allows operators to deliver fast, efficient service while preserving the human element when it matters most.

Through the launch of UNUS Chat and AI Voice, GamingSoft reinforces its commitment to empowering iGaming businesses with innovative, scalable, and player-centric support solutions.

Source:

GamingSoft launches AI Chatbot and AI Voice for enhanced customer support, igamingbusiness.com, April 25, 2025.