Month after month, our “From the Players for the Players” team keeps delivering comprehensive test reports that involve useful details on registration, deposit, KYC, gameplay, and withdrawal. The purpose of this investigation is to give players an insight into different casino practices and let them know what to expect when interacting with a specific casino.
For this very task, we selected non-US-friendly HellSpin Casino, an online casino that presents itself as a “young but super ambitious online iGaming venue”. Following the standard procedure, our tester went on to take a closer look at each and every corner of this platform.
Before we tell you more about our tester’s experience with crypto-friendly HellSpin Casino, allow us to introduce you to key moments of him investigation:
- Tester of the day: RedApple
- Registration completed on August 29, 2023
- Deposit of EUR 200/ BTC 0.00837885 via Coinbase made on August 29, 2023, received EUR 198.4 / BTC 0.0083182 on the same day
- KYC completed on August 29, 2023; documents submitted and verified on the same day
- Withdrawal of EUR 470 requested on August 29, 2023
- Withdrawal of EUR 470 / BTC via Coinbase BTC 0.0193408 received on August 29, 2023
Based on these highlights, the investigation seems to have passed without any delays or obstacles. Yet, to avoid jumping to a conclusion, which is why we shall take a closer look at each of the stages, and then give our final opinion on his journey.
Stay tuned for the comprehensive HellSpin Casino test report!
HellSpin Casino Overview
In successful partnerships with an impressive network of studios, such as 3 Oaks Gaming, BetSoft, Hacksaw Gaming, Mascot Gaming, Felix Gaming, Playson, and many more, HellSpin Casino hosts quite a colorful content catalog. Slots and live dealer games aside, its lobby accommodates a selection of fast games as well as releases packed with Bonus Buy.
On top of a highly diversified portfolio, the operator boasts some valuable promotional packages on first and second deposits, reload bonuses, tournaments, and so on. Let’s not forget to mention a 12-tier scheme with portions of extra spins, cash bonuses, and other fantastic surprises.
To get the investigation started, our tester needed to join HellSpin Casino first. As in the vast majority of online casinos, the registration process is maximally simplified. It consists of a couple of steps, during which a player should provide some basic info about themselves.
Before registering, players should take time to analyze the list of restricted countries available in the operator’s Terms and Conditions. Players from numerous regions are not permitted to play real money games. According to the rules, the minimum age is 18, or the age determined by the jurisdiction a consumer resides in.
Bear in mind that providing incorrect personal data during registration is considered a fraudulent action. If such behavior is spotted, the operator has the right to terminate the account, suspend all payouts, and even inform the relevant regulator of such behavior.
As soon as he officially joined HellSpin Casino, the tester decided to fund the account. Once again wanting to test an operator’s efficiency in processing cryptocurrencies, he selected Bitcoin. The tester deposited EUR 200/ BTC 0.00837885.
The amount that appeared on him casino balance was slightly less than that. It amounted to EUR 198.4 / BTC 0.0083182, most probably due to BTC value fluctuation.
Paying attention to the cashier, players shall stop a large selection of options to fund the account. Aside from cryptocurrencies, they can use credit cards such as VISA or MasterCard, e-wallets such as Neteller, MiFinity, Sticpay, Jeton. Third-party payments are not accepted.
While reading the operator’s Terms, players shall notice that the minimum deposit amount is EUR 10 (or equivalent sum in other currencies), while the maximum depends on the selected payment methods.
“Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through the CoinsPaid payment system.”
However, when our tester opened and entered the cashier, the information displayed noted that EUR 20 is the minimum, while EUR 20,000 is the maximum sum one can fund the account with when using BTC. On the other hand, for some other options, the minimum deposit amount is as low as EUR 5.
When it comes to deposit refund, the Terms note as follows:
“If you want a refund of a deposit you made, please contact the support department. You can do it with the form on site, or via email. A refund request will only be considered if made within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if the Player alleges that another individual has accessed his/him Player Account.”
To eliminate potential delays that might appear when the time to withdraw approaches, the tester decided to upload documents and meet KYC requirements immediately after registration and deposit.
He found the “Document Verification” option in the profile section and uploaded him passport and utility bill. After making a deposit, he also supplied proof of deposit.
Worth noting is that basic documents that need to be supplied include a photo of an ID, a photo or screenshot of a document confirming the current address of residence (not older than 3 months), and a photo or screenshot of the payment system, which was precisely what our tester submitted.
With regard to ID verification, Terms note that documents must be in Latin or Cyrillic script, in the form of a photo. PDF files or scanned documents won’t be accepted unless otherwise stated.
“In case the player doesn’t have an opportunity to provide documents in either of the above-mentioned scripts, the casino reserves the right to demand video verification while the player shows documents. Documents will be checked in 48 hours' time. You can consider contacting support if you want your request to be processed faster.”
Also, players should know that sometimes a phone call, a selfie with an ID, a selfie with an ID, and a special sign may be demanded as a part of the verification procedure. Should a consumer refuse to provide those or answer the call when required, winnings won’t be processed.
Our tester’s documents were verified on the same day, so he could freely proceed to the next stage- games. Later, during withdrawal, it turned out that proof of payment wasn’t even needed.
Gameplay and Customer Support
The first game he checked out was Gold Hit: Dragon Bonanza, but shortly after he switched to Landy-Candy 100. The choice was apparently great, as it brought him multiple noteworthy wins.
Following this sugartastic adventure, the tester decided to check out Going Wild in Vegas Wild Fight slot, and a vintage-looking 27 Eternal Hot, during which he triggered several big wins.
Having finished quite a fulfilling gaming session, our tester went on to make a withdrawal request. In the meantime, he contacted the live chat support to inquire about wagering requirements on straight deposits, and the agent responded that this was checked while requesting a cashout. The info in the Terms notes that all deposits need to be played through 3x before withdrawal.
Yet, our tester insisted on being told the exact amount he needed to wager to be able to make a request. The agent asked him to provide the e-mail address as the one entered in the registration form was incorrect. It turned out it was due to a missing letter, which was later fixed by the casino.
On August 29, 2023, the tester made a request to cash out. He attempted to do so while communicating with a live chat support agent, but for some reason, he couldn’t access the cashier. The agent gave him a couple of suggestions on how to fix the issue.
Shortly after, the tester managed to access the cashier and he made a request to withdraw EUR 470 in BTC.
The sum of EUR 470 / BTC 0.0193408 was credited to him on the same day.
Withdrawal methods are similar to those for deposits. The minimum amount a player can request to cash out is EUR 10, or the equivalent in other supported currencies. Yet, when selecting BTC, the cashier notes that EUR 45 is the minimum amount, and EUR 10,000 is the maximum sum a player can request.
Exploring the Terms, players shall spot the following:
“The maximum withdrawal amount processed to a player is 4,000 EUR (or equivalent in another currency) per day, 16,000 EUR (or equivalent in another currency) per week, and 50,000 EUR (or equivalent in another currency) per month, unless otherwise specified in the promotional Terms & Conditions. All progressive jackpot winnings will be paid out in full.”
Requests may take 3 days to be processed.
Hime’s what the Terms note on potential fees:
“Please note that if you requested a withdrawal, but the total amount of bets made since the last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.”
Bearing in mind that the entire process was completed within a single day, there’s no other but to say that this was quite a smooth journey for our tester. HellSpin Casino performed well in every segment.
The only flaw discovered was a discrepancy in the minimum amounts for deposits expressed in Terms and Cashier. Always check it for the desired method before actually pressing the “Deposit” or “Withdraw” button.
Have you had the chance to explore this brand yourself? Was your experience equally pleasant as our testers? We are always interested in hearing more from you, so feel free to leave a comment and share your insights with us.