Pay N Play Winnerz Casino Tested: EUR 2 Fee Charged for Withdrawal of EUR 50 via Trustly

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June 27th, 2022
Back Pay N Play Winnerz Casino Tested: EUR 2 Fee Charged for Withdrawal of EUR 50 via Trustly

Does the Winner Really Take It All?

Exploring our large directory of online casinos, players shall encounter all sorts of operators, some bearing rather ordinary, the others bearing quite unusual names. People have long discussed (and they still do) whether a name has an impact on how others perceive a person or a thing, so we can do the same with iGaming companies, can’t we? 

For that, and a couple of more truly important reasons, we have selected Winnerz Casino, a Pay N Play brand, to find out more about its deposit and withdrawal procedures via Trustly. Our tester from Finland, who has already taken part in multiple investigations, helped us with this project and brought us tons of valuable information. 

As usual, we firstly introduce you to key points of our investigation: 

  • Tester of the day: Punakontti
  • Registration date: June 13, 2022
  • Deposited made on June 13, 2022, 185 EUR via Trustly
  • No KYC was needed as this is Pay N Play casino
  • Withdrawal requested on June 13, 2022, EUR 50 via Trustly
  • Withdrawal received on June 13, 2022, EUR 48 via Trustly, EUR 2 fee charged 

As seen from the highlights, the entire process was completed on the same day. Yet, paying attention to the amount the tester received, one can spot that a fee was charged for cashout. Was it an unpleasant surprise for our tester or the info was disclosed in the official Terms? 

Join us for the full Winnerz Casino test report and find out!

Winnerz Casino Overview 

Established in 2022, Winnerz Casino quickly conquered the industry with its sleek design and a diversified selection of games from the most creative studios such as Red Tiger, Push Gaming, Nolimit City, Evolution, and more. Licensed by Estonia and powered by Trustly, this Pay N Play operator allows players to deposit and play, with no registration required. 

Aside from the great assortment of games, the operator offers a variety of tools for responsible gambling. Those who wish to, can activate limits, such as loss, time, and so on, or even apply for self-exclusion. 

A detail worth mentioning is that Winnerz Casino belongs to the Spinwise affiliate group, a team that “lives and breathes gambling”. In addition to this website, the network also runs a couple of more platforms, of which Casoo Casino and Tsars Casino are available in our directory. FYI, the former was among the first brands tested in 2021, shortly after the “From the Players for the Players” project was announced. 

What follows is a complete insight into our tester’s experience with Winnerz Casino!

Registration 

On June 13, 2022, our tester visited Winnerz Casino’s official website, intending to join this non-US-friendly online casino. He pressed the “Jatka pelaamista” (“Keep playing”) button to register. 

Knowing that this is a Pay N Play brand, no ordinary registration exists, but instead, customers sign up via their Trustly account. That’s precisely what our tester did. He selected the bank and entered a code he received via mobile phone, so the process was completed almost instantly. 

After that, he checked “Oma profiili” (“My profile”) section to confirm that all the available data were correct. As expected, they were, so he didn’t have to update them.

To be able to play a player needs to verify his/ her identity using an electronic-issued ID (ID Card, Smart-ID, Mobile ID, eID issued by credit or payment or other regulated institutions, etc.).

Our tester’s data were already available via the selected payment provider, Trustly, so he didn’t have to send any documents to have the identity verified in either of the stages of the investigation. 

Yet, the Terms do note that: 

“2.4. The Operator may request additional identification documents at any time, e.g. a copy of an identification document or a document serving as a proof of address.

2.5. Your Member Account may be blocked or closed if You do not provide requested additional information or documents or if such information or any of such documents you supply are found to be false, misleading, incomplete, or are of poor quality.” 

Players should also bear in mind that: 

“8.6. By default upon registration of a player account, the account is subscribed to all possible marketing channels (including but not limited to phone calls, SMS, and emails) depending on the players' jurisdiction. A player may modify the selection under My Account section.” 

Deposit

Having completed the registration, the tester went on to add money to his account. He selected Trustly and deposited EUR 185on June 13, 2022. When he accessed the cashier, he was presented with a couple of predetermined sums, but as none of them corresponded to what he intended to deposit, he entered the desired sum manually. 

As soon as he typed in the amount, the tester selected the bank and verified the transaction by adding a code he received via mobile phone. Within less than a minute, the money was visible on his account. 

According to the Terms, the minimum amount to deposit is EUR 20. This is, by the way, the only currency that can be used to fund the account. 

One more rule related to ID verification says as follows: 

“3.4. The Operator will carry out additional verification procedures and the identification of the customer will be checked for any deposit/withdrawal or number of deposits/withdrawals which cumulatively amount to or exceed the equivalent of €2,000 during one month and reserves the right to carry such verification procedures in case of lower deposits/withdrawals.” 

Gameplay 

As soon as the balance was visible on his account, the tester visited Winnerz Casino’s colorful portfolio to try luck with multiple games. The first in line was Tahiti Gold by ELK Studios, followed by Lucky Nuggets Megaways. 

After that, he checked out Golden Catch which brought him a win of EUR 23.52. 

His next choice was another work of art from ELK Studio’s “Gold Series” named Ecuador Gold. This one brought him a win of EUR 49.92.

Following this, the tester launched Divine Fortune Megaways, where he collected a EUR 28 win. He also ventured into Bonanza, Who Wants to Be a Millionaire and Dead or Alive. 

Moreover, he checked out 90K Yeti Gigablox, and also had a couple of spins on Jammin’ Jars 2. Finally, he played Fire in the Hole and Danger High Voltage

Withdrawal 

On the very same day, June 13, 2022, after playing multiple feature-filled releases, the tester decided to make a withdrawal request via Trustly. He typed in EUR 50 and noticed that he will be charged a EUR 2 fee as well. 

A confirmation mail and a notification from the cashier which arrived quickly indicated that the tester’s request was received. Shortly after, he received another e-mail, letting him know the request was successfully processed. 

The tester received EUR 48 on the very same day, concluding the entire investigation within less than 24 hours. 

Payments are always returned to the customer's bank account via the same method as used for a deposit. Before requesting a cashout, a consumer needs to wager the deposit once. A withdrawal request will be forwarded to the bank within 48 hours, but our tester didn’t have to wait that much. 

When it comes to limits, the minimum amount to withdraw is EUR 25, while the maximum permitted sum per day amounts to EUR 10,000, that is EUR 150,000 on a monthly basis. 

Finally: 

“5.10.2. All withdrawals in our casino are processed with a commission fee. This commission fee is requested and retained by the payment system provider, and Winnerz has no direct impact on this matter. All withdrawal requests - fixed fee of €2.00. (…)

5.10.3. Winnerz reserves the right to apply individual withdrawal fees for specific customers and customer groups based on multiple inner factors and parameters.” 

Conclusion 

Though fees on withdrawals and/or deposits are not what one could call “players’ favorite” when talking about the overall casino experience, when transparently displayed in the operator’s official Terms, there’s nothing a customer should complain about. That being said, we can conclude that our tester encountered no troubles while investigating Winnerz Casino. 

Were his experiences with other online casinos equally smooth? As you have probably noticed, this very tester has so far brought us precious insights from multiple online casinos which accept players from Finland. For more details on these investigations and their outcomes, read the following articles:

Are you a member of Winnerz Casino? Is there any first-hand info you’d like to share with us and other players? Leave your thoughts and comments below, and gamble responsibly!

“Winnerz Casino belongs to the Spinwise affiliate group”

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