If you are gambling online, sooner or later you will come across phrases such as 'predatory terms and conditions' or 'rogue terms'. These are expressions frequently used within the gaming community to describe certain questionable terms of service relating to Internet casinos and formulated with the intention to disadvantage players and benefit casinos. Most often such terms are linked to bonuses, specifically rollover requirements and withdrawal policy. Poorly phrased, vague or confusing, predatory terms allow rogue casinos to legally prevent customers from withdrawing winnings or to restrict the amount that can be won, so that players end up empty handed despite having won their money fair and square.
Some casinos will have rogue terms tucked away making them hard to find, others put them on display for all to see. As soon as you register and start playing their games, you have agreed to abide to these rules and there's really nothing you can do to prevent them from taking advantage of you and your money if you happen to breach the terms, which you almost always will as that's how they are made to work. Many players, especially those new to online gambling and those who can't be bothered to study T&C before claiming a bonus, get scammed several times before eventually realizing that when it comes to gambling online, you can never be too careful.
With Internet casinos, everything happens in the virtual world which is a fertile ground for rogue activity. Rogue sites can and do go to great lengths to conceal their true physical location and lack of valid licenses. It is difficult for regulatory bodies to enforce laws as they would do with land based operators, and in case there's a problem with payouts, limited communication options and being in another country makes it hard for players to get their issues solved.
While going through the terms and conditions of a recently added casino - Riviera Play, we've noticed a lot of red flags which our members should be aware of. The site is powered by Rival and BetSoft, and operates under the jurisdiction of Curacao. If you go through their T&C page, you'll notice several suspicious paragraphs, some of which are so obviously predatory that even inexperienced players will know something's not right here.
1. ''If a player is using a slots bonus and playing roulette with it, his winnings will be reviewed and we reserve the right to cancel them''; ''If a player is using too much a roulette method, his account will be reviewed and we reserve the right to cancel his account."
A bogus rule that doesn't really specify anything of importance and leaves players wondering what exactly this ''roulette method'' is, and how much is actually too much. This is apparently part of their bonus abuse policy which is very vague giving them the right to void your winnings and/or terminate your account as per their discretion. There is no system that can beat the house, the games have random outcomes and in this respect such rules are irrelevant.
2. ''A player must roll over their deposit at least before making a withdrawal on the amount.''
This part is incomplete, whether intentionally or not, it doesn't say how many times a player needs to roll over a deposit before being allowed to request a withdrawal. Not only do you have to deposit to get your free bonus win, but you also have to roll over this deposit who knows how many times prior to withdrawing. Eventually, you'll find yourself going around in circles and losing all your money.
3. ''A player is responsible for paying any and all taxes on winnings or prizes received from rivieraplay.com throughout the course of this agreement.''
To whom? Whether you pay any taxes or not is not the responsibility of a casino nor should it concern them. Unless, of course, they want to collect those taxes themselves, which we think is exactly the case here, given how confusing and unclear this term is.
4. ''All withdrawals will be paid in from £/€/$250 and up to £/€/$3000 installments. To approve the withdrawal This process may take 5-10 business days and be dependent on player class (for example higher classes of VIP may receive their withdrawals faster than a regular player). The casino will send an email to the player advising that their money has been sent.''
A convenient way to delay payments by dividing even the smallest wins into installments. Months will pass between payouts, if you receive any at all. After numerous e-mails, inquiries and futile correspondence trying to get information on the whereabouts of their wins, many players give up the pursuit and move on to another casino.
5. ''The casino won't pay two successive withdrawals in the case the player is not active after the first withdrawal.''
This one doesn't even need any explanation and we're not sure we ever saw anything as silly as this. How much time needs to pass before your account is considered inactive? Since it is not stated, it could be a single day before a withdrawal is refused.
6. ''Higher winnings may be paid out over a number of weeks.''
Again, they do not specify what they consider ''higher winnings'' and there is absolutely no reason to wait a number of weeks to receive a full sum.
7. ''If your balance is less than the amount of the bonus you will not be able to withdraw. A maximum cashout of 5 times the bonus applies. If your balance is greater than the maximum cashable amount the remainder will be removed automatically on cashout.''
Restricting the amount you can win is always a sign of bad practice, especially given the fact you can't really control your winnings on a game of chance. Unfortunately, this is now customary rule at most online casinos and that's something we'll just have to put up with.
8. ''The appropriate documentation, in the form of proof of identity, including address, copies of credit card or other proof will be provided in order for withdrawals to be processed. The player may be locked out of their account or winnings/cash ins voided if proof of identity is not provided to the casino within a period of 3 weeks.''
''Documentation in the form of proof of identity may be requested in order for a bonus to be redeemed to a player.''
Verification of identity has become the usual practice at most online casino and there are multiple reasons for this. Sometimes, you will have to submit the necessary documents before any transaction is allowed, other times the verification will take place only after you've accumulated a certain amount on your balance. While it is not exactly a predatory term, this requirement is still a pesky task no player enjoys doing, but has to or else risk their winnings voided and accounts closed.
While there are many online sites like Riviera Play Casino, trying to get advantage of unsuspecting players, there is nothing much we can do about it save for exposing them and giving out warnings. It is ultimately your responsibility to make sure the casino you intend to deposit at is as fair and transparent as possible. Rushing to claim bonuses and promotions without previously checking the rules is reckless and you have only yourself to blame if you fall victim to rouge sites. Fortunately, there are numerous reputable casinos that are consistently paying out winnings and have little or no unresolved complaints whatsoever. Of course, there's always the possibility of good guys gone bad, or some unfortunate confusion happening without an ill intent. But if we are to play online and have fun, next to being cautious, we also need to have a little faith, don't we?
norman222 6 years ago
I would completely understand if there were like 1-2 items in T&C which are unclear and/or incorrectly written by mistake. But when it is this much, then do not expect winnings, in case you actually win, do not expect withdrawal to be completed
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janazivanovic 7 years ago
this is very unfair very bad busines practice. i will never play with these casinos. that why is good to have forums like this, thanks to lcb but there are some realy good casinos that ofers wery good i may say exellent conditions, just try some casinos owned by redcorp and you see...greetings from serbia
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virus69 7 years ago
That are some really shady and strange rules I must notice. They give themselves the right to do whatever they want to. It is great that you are writing things like this. All players should be warned about thieving casinos that are using 'predatory terms and conditions' like Riviera Play Casino is in this situation. Everyone...
That are some really shady and strange rules I must notice. They give themselves the right to do whatever they want to. It is great that you are writing things like this. All players should be warned about thieving casinos that are using 'predatory terms and conditions' like Riviera Play Casino is in this situation. Everyone should avoid casinos like that and play in one of many casinos with normal rules.
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drtheolen 7 years ago
That third rule about paying taxes is funny. I played in hundreds of casinos over 7 years and this is the first time Im seeing something like this.
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OvFireAndVoid 7 years ago
Reading some of these terms made my had spinning... some are predatory but there are a few that are the most confusing ones I have every seen in an online casino. As always, awesome job LCB for exposing this.
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blueday 7 years ago
Basically the terms boil down to "we can do what we want and you won't have a leg to stand on".
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NatSteph 7 years ago
Wow, not cool. Talk about shady terms! Did they think this was going to fly? Thanks for the heads up!
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2fast4u 7 years ago
Jesus this is beyond rogue. Not really surprised anymore when it comes to Rival platforms...
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Feelin froggy 7 years ago
Pure crap! So many holes in these rules. We shouldn't have a list of questions after reading a casino's terms and conditions. ''The casino won't pay two successive withdrawals in the case the player is not active after the first withdrawal.'' - It's all crazy but this is really something.
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Lily 7 years ago
Very shady rules, it's a shame there's more and more online casinos out there like this.
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Lipstick 7 years ago
Terms and Conditions will make or break a casino - its a perfect way to destroy their business.
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Trdza 7 years ago
With such terms they could lose a lot of players.
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JohnnyK 7 years ago
''Higher winnings may be paid out over a number of weeks.'' Really? Setting such an ambiguous rule leaves the door wide open for abuse on players that are lucky enough to win big. I'll surely stay away from this casino.
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Gospodja Ministarka 7 years ago
thanks for the warning
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aymenpronet 7 years ago
Since my first days in LCB, I always repeat my warnings about Rival casinos.. One day will come when all Rival casinos will be indicated as scammers..The majority of them have same conditions of bonus and same limits of withdrawing as Riviera play casino. Thank you LCB.. We trust on you to know these cheating sites.
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nirvana 7 years ago
unbelievable... this has to be one of the worst set of rules and conditions proposed by any casino. The withdrawal limits and cash-out terms are absolutely shocking. I am going to avoid this casino for sure and thanks for this warning LCB.
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batman555 7 years ago
how many still such garbage cans
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desire4all 7 years ago
Thanks a lot LCB. Every warning about those predatory terms are very helpful.
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Red Net 7 years ago
thank you for warning us.. as a player this is very helpful to avoid rough casino. hope someone powerful can shutdown their cheat business.. not only this casino but all blacklist casinos keep looking for something like this and make us safe
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Markotik 7 years ago
Such arbitrary rules I hope will hurt their business. Players need to be careful and pay attention.
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