PrimaPlay Casino Test: Waiting 7 Days for Withdrawal Request of USD 50 in BTC to be Processed?

Inviting players to step into a world of thrilling games exceptional service and endless possibilities, US-friendly PrimaPlay Casino does capture the attention with its promising words. On the surface, players can spot a variety of amazing online casino games and attractive bonuses, but what’s beneath that?

To find out, we tasked one of our most experienced testers, instructing him to go through the standard procedure and take a closer look at this RTG-powered online casino. After quick and simple registration and hassle-free deposit, he played several slots and then made a request to withdraw in BTC.

Before unveiling all the details of a thorough investigation of PrimaPlay Casino, why don’t we check out the key points first?

• Tester of the day: RedApple
• Registration completed on February 13, 2025
• Deposit of USD 200/ 0.00403000 BTC via Coinbase made on February 13, 2025
• Withdrawal of USD 50 via Bitcoin requested on February 13, 2025
• The casino processed the request on February 20, 2025
• The tester received USD 52.07/ 0.00052958 BTC on February 20, 2025

Withdrawal processed a week later and received a day after that doesn’t quite align with the promised exceptional service, does it? Keep reading our step-by-step PrimaPlay Casino test report to find out what caused a delay in withdrawal request processing!

PrimaPlay Casino Overview

In strategic partnership with one of the most popular US-friendly game developers, Realtime Gaming aka RTG (also known as Spinlogic Gaming in certain jurisdictions), PrimaPlay Casino offers an extensive selection of slots, video poker, and table games.

Paying attention to the section with Promotions, players shall encounter a wide array of attractive offers, including the one for fans of cryptocurrencies. For more convenient browsing, the entire assortment of offers is divided into several groups- Crypto Bonuses, Daily Offers, Exclusive Offers, and New Player Offers.

Claiming that customer satisfaction is its top priority, the operator is available 24/7 for all the questions and concerns a player may have. PrimaPlay rep is available on LCB’s direct support forum as well.

PrimaPlay Casino Registration

On February 13, 2025, the tester accessed the official PrimaPlay Casino site aiming to register. All he had to do was fill in a simple 3-step form and agree to the Terms & Conditions.

According to the Terms, the operator has the right to cancel the membership at any time and without prior notice. Dormant accounts, which are inactive for 180 days will have the balance reduced to zero.

“If your casino account is dormant for a period of 180 days your account balance will be reduced to zero. This is to ensure our affiliates are compensated fairly. These funds can be reinstated at any time by contacting customer services.”

PrimaPlay Casino Deposit

When accessing the cashier, the tester discovered that his e-mail needed to be verified before a deposit could be placed. He did so by pressing a button.

He then deposited USD 200 in Bitcoin.

Deposit options include credit and debit cards plus cryptocurrencies. As far as noted in the cashier, minimum deposit is $20 and the maximum is $100.000.

The official currency of the website is the United States dollar (USD), so players who deposit using another currency will have their balance converted to this currency. The conversion expenses and additional charges are covered by the customer.

As written in the Terms, the casino makes the final decision on the payment methods a player can use to deposit and withdraw.

PrimaPlay Casino Gameplay

As soon as the funds appeared on his casino balance, the tester went on to explore some games. His first choice was T-Rex Wild Attack followed by Sneaky Santa.

After a couple of spins, he launched Spooky Wins, but after a while he returned to T-Rex Wild Attack, landing a win of USD 31.95.

PrimaPlay Casino Withdrawal

After not so rewarding gaming session, the tester decided to withdraw USD 50 in BTC on the same day. As far as the cashier indicated, this transaction incurs a USD 1 fee, and has processing timeframe of one day.

Interestingly, below the sum, a notification stated that fees will be waived for the first payout of the month (exclusions apply).

Seven days later, on February 20, 2025, an e-mail arrived, letting the tester know that the casino had received his withdrawal request.

He received USD 52.07/ 0.00052958 BTC on February 20, 2025.

A day later, the tester received another mail, which stated that the request was successfully processed.

Before requesting a withdrawal, a player needs to wager the deposit at least once. Also, at least one cash deposit may be required for the successful processing of a cashout request.

Whenever possible, cashouts will be returned via the same method as the one used to fund the account. If that’s not an option, the operator will process the transaction via Wire Transfer.

Sometimes fees may be charged on withdrawals:

“PrimaPlay reserves the right to apply reasonable charges for processing withdrawals. When withdrawing from free offers or cash back credits a fee will always be applied. If a maximum withdrawal restriction is in place this charge will applied after the maximum withdrawal restriction has been applied.”

When it comes to ID verification, our tester wasn’t required to complete this step, even though the Terms state that all withdrawals are subject to audit and are only paid to verified accounts.

Sometimes a customer may be asked to provide notarized documents as well:

“PrimaPlay does reserve the right to request additional documentation to confirm your identity. This may include copies of government issued photo ID, recent utility bills, credit cards, a signed purchase history, a photograph of yourself holding any of these documents, and/or other appropriate or notarised documentation.”

In case the information on the documents provided do not match those supplied during the registration, as well as in case the required docs are not submitted within 10 days, the operator will close the account and void any balance.

Conclusion

While the beginning stage of the investigation did seem promising, the tester ended up waiting 7 days for a casino to process his BTC request. Sometimes delays may happen due to issues with ID verification, but that even wasn’t the case here, as the tester wasn’t required to verify his identity.

No player should be left waiting so much to cash out, especially not when using Bitcoin. Making the situation even worse is the fact that the casino offered no explanation at all regarding the delay.

Luckily, the rest of the investigation went without any issues at all. If you’ve had the opportunity to visit PrimaPlay Casino yourself, feel free to share your insights with us in the comments section below.

Gamble responsibly!