Popular Gaming Destination Tarnishes Reputation and Faces a Stern Warning for Refusing to Pay up During Testing

In the thrilling realm of high-stakes gambling, there exists the illustrious Scatterhall Casino. Renowned for its opulence and allure, the platform draws patrons from far and wide, promising the thrill of victory and the taste of unimaginable wealth.

However, beneath its glamorous facade, the brand has recently come under fire for failing to pay out winnings during a trial.

This revelation has raised concerns about the casino's integrity and has left not only our tester but many other players feeling cheated and disillusioned.

As the fallout continues to reverberate throughout the industry, questions are being raised about the future of Scatterhall Casino which now has a warning on LCB.

Players are advised to avoid this place due to its dishonest business practices, which are below industry standards.

In the following test report, we will explore the details of this incident and examine what it could mean for the future of Scatterhall and the wider online gaming community.

We start with a short summary:

• Tester of the casino: Punakontti
• Date of registering: WED, March 8^th, 2023
• Deposit: €200 in Bitcoin through Skrill on WED, March 8^th, 2023
• KYC: Driving license, utility bill and bank statement sent on THU, March 9^th and approved on FRI, March 10^th
• Withdrawal: Requested €50 via Bank Transfer on FRI, March 10^th, never got paid

Want to know how exactly it came to this?

Join us as we peel back the layers of this captivating report to expose the true nature of a casino caught in the crosshairs of controversy.

Registration and KYC

The test at Scatterhall Casino began on March 8th, 2023.

Opening an account with this operator is a seamless and user-friendly process, which helped Punakontti register in just a few simple steps. He signed up in minutes by providing his essential information, as seen in the screenshot:

KYC

After logging in to his newly created account, Punakontti decided to immediately verify his identity by uploading the required documents.

He sent them on Thursday, March 9^th due to a technical error on his side, including a driver’s license, a utility bill, and a bank statement.

All KYC documents were approved on the next day, Friday, March 10^th, 2023.

Depositing

Depositing at Scatterhall Casino is a breeze thanks to flexible deposit limits and quick processing times. Our player funded his account effortlessly with €200 via Skrill and converted the amount into Bitcoin on Wednesday, March 8^th.

Skrill took a €4 fee on the deposit while the casino also took another €4, as if our tester from Finland was already closing on the threshold of a discovery that nobody could’ve expected.

Let’s just mention here that the casino determines the minimum and maximum deposit levels, although the smallest accepted amount is €10.

Gameplay

Scatterhall has a gigantic gaming suite full of slots and other casino games, often updated with the freshest iGaming solutions from more than 67+ software providers.

With €200 in his pocket, Punakontti was more than happy to make some wins, so here’s the entire list of his choices:

• Bonanza (Big Time Gaming)
• Blood Shadow (Nolimit City)
• Jungle Spirit: Call of the Wild (NetEnt)
• Vikings (NetEnt)
• Wanted Dead or a Wild (Hacksaw Gaming)
• Crown of Avalon (Iron Dog Studio)
• Rasputin Megaways (Big Time Gaming)
• Thor’s Hammer Strike (Wizard Games)
• Brazil Bomba (Yggdrasil)
• Beef Lightning (Big Time Gaming)

Unfortunately, even after playing all the games above, our tester’s balance dropped at €50.01 very quickly, meaning he only had one thing to do – cash out.

Let’s see how the withdrawal truly looked like.

Withdrawal

The withdrawal process at Scatterhall Casino leaves much to be desired, as evidenced by our tester's experience.

Despite numerous attempts to communicate with the casino's customer support team through chat and email, our tester was left empty-handed, never receiving the payment he rightfully deserved.

Such disregard for timely and fair payment is deeply concerning and raises serious questions about Scatterhall's commitment to its players.

Punakontti tried to make a €50 withdrawal via Bank Transfer on Friday, March 10^th, 2023. This payment option was the only cashout alternative for him because any outgoing transactions with Bitcoin back to Skrill were not allowed in his case.

Even after many chats and emails with the casino about his delayed cashout, Punakontti never received a decent answer.

Scatterhall claimed for a few weeks that the payment processor, Nodapay, has some problems and the entire communication got stuck there.

He tried sending a direct email to their cashier-department but never received a reply. Likewise, the customer agents on chat also gave only runaround-answers about the status of his withdrawal.

By the way, the stipulated payout limits at Scatterhall have a general cap of 500 Euros per user, per day, and 2000 Euros per user, per week.

Conclusion

Until Scatterhall Casino addresses and rectifies this glaring issue, players should exercise caution when considering this establishment as their next gambling destination.

It is imperative for any responsible gambler to choose an online casino that not only offers an enjoyable gaming experience but also demonstrates a steadfast commitment to prompt and reliable payment processing.

Sadly, the brand’s failure to fulfill this basic requirement casts a shadow of doubt over their overall credibility and trustworthiness.

This is not the only time that Scatterhall has failed to pay due winnings. It happened before, and when our team tried to resolve the issues with the official representative in the casino’s Complaint thread on the forums, they at first gave plenty of promises, only to end up ignoring our emails and Skype messages.

Thank you for reading and participating in our project “From the Players, for the Players”.

We’ll keep you informed about any changes.