Is This a Trustly-Powered Brand Players Can Really Trust?
Trustworthiness is one of the most frequently mentioned words in the online casino industry, and certainly for a good reason. Having in mind that new brands are welcomed on the stage daily, finding the right one does become more and more challenging.
That’s precisely why our team continues to test casinos all over the globe, exploring how efficient operators are in processing payments and whether they have unfair and/ or predatory Terms. For this investigation, we tasked our Finland-based tester to check how Vegasoo Casino handles Trustly deposits and withdrawals.
Before we proceed, take a quick look at the milestone moments:
- Tester of the day: Punakontti
- Registration date: June 2, 2022
- Deposit made on June 2, 2022, EUR 185 via Trustly
- No KYC needed as all info is available via Trustly
- Withdrawal requested on June 7, 2022, EUR 269 via Trustly
- Withdrawal received on June 7, 2022, EUR 269 via Trustly
Although everything seems to have passed well, we should still scratch beneath the surface and pay attention to all the details. Stay with us for the full Vegasoo Casino test report and find out more about this non-US-friendly online casino!
Vegasoo Casino Overview
Licensed by Malta, Vegasoo Casino is a dragon-inspired online casino aimed at fans of sophisticated gambling. Teamed up with the top-performing software developers such as Pragmatic Play, Quickspin, Relax Gaming, Yggdrasil, Red Tiger, Evolution, and more, it offers a multiverse of slots, table, and live dealer games.
In addition to a highly diversified games portfolio, the operator offers a generous bonus on the first four deposits along with a variety of promos for existing clientele. There’s a Loyalty Scheme as well, offering a leveled-up player experience filled with benefits such as bespoke account managers, personalized withdrawals, monthly prize draws, and more.
Finally, this website operates under Genesis Affiliates, a large corporation that runs multiple successful online casinos. CasinoCruise, Spinit Casino, Sloty Casino, Vegas Hero Casino, Genesis Casino, Spela Casino, CasinoJoy, Pelaa, Casino Gods, Kassu Casino, Casoola Casino, Casino Planet, Funbet Casino, Casino Lab, Casino Dome, Casino Masters, Playerz Casino, and Superplay Casino are the sites belonging to the network, with new ones added frequently. Some of them were already investigated under our “From the Players, for the Players” project.
Stay tuned for the complete Vegasoo Casino test!
On June 2, 2022, our tester from Finland accessed the Vegasoo Casino’s official website wanting to become a member. Before he proceeded, he switched the language from Finnish to English, which resulted in a minor issue, which was, luckily, resolved quickly.
To be precise, when he started filling in the registration form, he couldn’t find Finland among the available countries, so he turned to live chat to see what was going on. He suggested opting for Åland Islands as this autonomous region of Finland was listed among the countries in the directory, but the support agent advised him to switch the language back to Finnish. She also asked him to provide screenshots that would clearly state that Finland was missing from the list.
He switched the language back to Finnish, but this time, he was presented with the option to deposit immediately, without having to sign up. As a small reminder, casinos powered by Trustly which operate in Finland give players the opportunity to deposit without having to register.
The tester informed the agent that he was presented with this option only. So, he asked if he should register via Trustly, assuming the country is then automatically assigned, to which she agreed. After a couple of clicks, the tester managed to join the casino by using Trustly. He wasn’t required to enter any additional data, as all of those were already provided via the payment provider.
In case a player selects English to register, he/ she will have to go through a standard registration procedure. The simple 3-step form requires a newly-arrived customer to provide some basic info such as username, email, password, phone number, DOB, gender, and a couple of more, and also select a country and currency.
Having successfully registered, the tester made a deposit via Trustly on the very same day, June 2, 2022. There were a couple of predetermined amounts, but none of them was the sum the tester intended to deposit, so he manually typed in EUR 185.
The tester selected a bank, entered a code he received via mobile phone, and voila- money was visible on his account after less than a minute.
To fund the account, players have a wide spectrum of options at their disposal, including credit and debit cards, e-wallets, and electronic vouchers. Processing time for all methods is instant, no fees are imposed. The minimum amount to deposit is EUR 10, while the max is capped at EUR 5,000 per single transaction.
According to the Terms, the Operator reserves the right to undertake basic KYC checks within reasonable time on player deposits for the purpose of verifying compliance with money laundering requirements and any potential fraud or criminal activity. Yet, our tester wasn’t required to submit any docs during registration, as his data were already available via Trustly.
After funding the account, the tester went on to play a couple of games. His first choice was Wolf Hunters by Yggdrasil, followed by Bonanza.
A couple of days later, on June 6, 2022, he checked out Who Wants to Be a Millionaire by BTG. Though he didn’t become a millionaire, he most certainly had a fun time playing it, as he triggered two wins. One amounted to EUR 29.36, while the other was EUR 35.04.
His next choice was Bonanza, after which he ventured into Football: Champions Cup by NetEnt where he scored a noteworthy win of EUR 119.75, and a smaller one of EUR 21.
Following this were TNT Tumble, Money Train 2, and The Wish Master.
On June 7, the tester made a request to withdraw. He typed in EUR 269, also via Trustly.
He checked the cashier and noticed that his request was now in “pending” status.
Shortly after, an e-mail arrived, confirming that his request had been processed. The money was credited to him on the very same day, with no fees charged, marking the end of the investigation.
“9.7. Withdrawal transactions shall incur a fee of 2% at the point of processing, with a minimum fee of $2.00 or equivalent in the player's own currency. We may charge less in certain scenarios and the amount to be charged shall be displayed prior to the player making the request. By requesting the withdrawal transaction the player accepts the displayed fees.”
Regarding the available withdrawal methods, players can choose between credit and debit cards, e-wallets, and a bank transfer. The minimum amount to cash out is EUR 10. A player may withdraw no more than EUR 5,500 per week, that is, up to EUR 22,000 per month, but progressive Jackpots are paid in full. Worth adding is that customers with higher loyalty levels are entitled to increased cashout limits.
Finally, processing time varies from one method to another. It is instant for e-wallets, up to 3 business days for credit and debit cards, and up to 5 working days for bank transfers.
Though the Terms state that the identity of a customer will be verified upon registration, deposit, and/or withdrawal as required by regulations, our tester didn’t have to go through any process regarding the ID verification.
“5.6. In certain circumstances, we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to $2,300 or more.”
Except for the minor confusion which resulted from changing the language (which was, by the way, efficiently resolved with the help of customer support), no other issues emerged. Vegasoo casino performed well in every segment of the investigation, especially in the most sensitive fields- deposit and withdrawal.
If you are curious to check out other test reports brought to us by this tester, refer to the following articles:
- Testing Frank Fred Casino
- Casino Euro- Easy Instant Withdrawal
- Galaksino Test Report- Withdrawal from Pay N Play Casino
- Vulkan Vegas Test Report
- Twin Casino- Smooth and Quick Skrill Withdrawal
Have you had the opportunity to visit Vegasoo casino? Was your experience equally positive as our tester’s? Share it with us in the comments section below, and as always- gamble responsibly!