TrustDice Casino Test: Unveiling the Player Experience

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October 12th, 2023
Back TrustDice Casino Test: Unveiling the Player Experience

In a thorough examination of TrustDice Casino, we teamed up with tester Slotsplayer and provided valuable insights into the experience with the casino's registration process, deposit and bonus handling, as well as gameplay and withdrawal. 

We tested this brand once before. However, our tester could not complete the straight deposit wagering requirements and fell short of cashing out. If you're interested in this report, click HERE to read all the details. 

Empowering players with the information they need to make smart decisions about where to play is not just our service but our responsibility. That is why LCB test reports are here to provide players with honest assessments of online casinos.

If issues are identified, the casino can address them and improve its services, which benefits not only the casino itself but also future players who may have a better experience as a result! 

We'll see whether our tester runs into any issues, such as deposit holdups, bonus management, or slow customer support, as these issues can significantly reduce a player's pleasure with the casino. In this report, we will comprehensively cover all the other important aspects such as registration, withdrawal processes, gameplay experience, and overall user satisfaction, providing valuable insights for potential players. 

To begin with, let's take a look at the key points and some general information about this brand:

  • Tester of the day: Slotsplayer
  • Date of registration: August 30, 2023
  • Deposit date, amount, and payment method: August 30, 2023, $250 in Bitcoin
  • KYC: None required
  • Withdrawal date: August 30, 2023, $145.19/0.00537271 BTC

Casino Overview

Trust Dice, founded in 2018, is owned and operated by Satoshi Gaming Group N.V. The casino operates under the license and regulation of the Government of Curacao, ensuring a level of legitimacy and player protection. 

It boasts a massive lineup of software providers, including renowned names like Pragmatic Play, BetSoft, and Play'n Go, offering a diverse range of games. 

It is a cryptocurrency-friendly platform, allowing players to use Bitcoin and other popular digital coins.

New and regular users will also be offered a range of promotions, special features, and additional perks, and there is a well-organized Loyalty club called Satoshi. The concept of this club is simple: you earn Level Points the moment you place real money bets, and the more you wager, the higher you climb in the Satoshi Club's ranks. Each level you achieve unlocks a host of enticing rewards, including cash prizes, free spins, bonuses, cashback points, etc.

Let’s jump to the registration process and Slotsplayer’s login process.

Registration

Slotsplayer’s journey with the casino began with a straightforward registration process. The platform required only basic information: a username, email address, and password. No personal details were requested during registration.

But keep in mind that before completing registration, players must agree to the casino's Terms & Conditions and must confirm that they are at least 18 years old to create an account. In addition, to receive promotional offers and bonuses via email, users can opt-in at this stage. This option allows you to stay informed about exclusive deals and opportunities while enjoying the casino's services.

After completing the registration form, she received a verification email, ensuring the security of the account creation process. This additional security measure ensures that registration details are accurate and that you have access to the email address associated with the account.

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So, signing up at Trust Dice is a user-friendly process designed to get players into the action quickly.

Note:If you have a referral code provided by a friend or affiliate, you can enter it at the registration stage. Referral codes often come with additional benefits or bonuses for both the referring player and the new registrant.

Deposit

He initiated the experience by depositing $250 in Bitcoin. The deposit process, however, presented some challenges. There was no option to specify the deposit amount in the Cashier section.

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Instead, a Bitcoin address was provided, and the tester had to copy and send $250 in cryptocurrency to this address.

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Additionally, a bonus was automatically applied to the tester's deposit, requiring communication with live chat to remove it. The customer care representative initially stated that the incentive could be canceled by the user before depositing, before clarifying that the sign-up bonus is automatic and cannot be canceled, which led to considerable confusion during this procedure due to the slow response times and inconsistencies in the information.

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So, this part of the process took longer than expected. The funds took an hour to credit to her account, and this only happened after contacting the platform's live support. 

When our tester inquired about the status of she deposit, which had not yet been credited, she faced further communication issues as the live chat representative did not respond promptly. It took a full 10 minutes for the tester to receive a response, and during this time, she had already been notified that her deposit had been credited, even though the live chat representative had not confirmed this.

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Casino's slogan on its home page advertises Flash-like customer support, which implies incredibly fast customer support response times, but our tester’s experience showcases the opposite experience. To determine whether the casino lives up to its promises, it is crucial to test its customer support, which obviously failed this time.

In addition to accepting cryptocurrencies for deposits, Trust Dice offers a convenient "Buy Crypto" tab that allows users to acquire digital assets directly on the site. This feature is particularly appealing to players who are new to cryptocurrencies or those who prefer the simplicity of buying crypto within the gaming platform.

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KYC

There was no need for KYC (Know Your Customer) verification.

KYC is a standard practice in the online gambling industry, where players are typically required to provide identification and additional documentation to verify their identity and age. However, the casino stood out by not mandating this process during the testing. 

The absence of KYC verification expedites access to the casino's offerings, meaning players can deposit, play, and withdraw funds without delays associated with identity checks.

Note:Terms state that the casino has the right to carry out “KYC” (Know Your Customer) verification procedures and access to the Member’s Account can be blocked or closed if they don’t complete KYC verification, don’t provide KYC documents within 72 hours or if they determine that you have supplied false or misleading information.

Gameplay

Upon her successful deposit and exploration of the casino, our tester ventured into the world of gaming. 

He proceeded to explore the casino's game library, trying her luck on titles such as "Sin City Nights" and "Lord of the Sun" slots. Her gaming experience was filled with excitement and thrills, but while playing she noticed a little twist in the betting area, but we will talk more about it at the end of this section, so stay tuned.

  • Sin City Nights is an electrifying online slot game developed by Betsoft. This slot title takes its inspiration from the glamorous city of Las Vegas. Key features and highlights of the game include Cascading Reels, Multiplier Trail, and Free Spins.

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  • Lord of the Sun is his second pick and this engaging online slot game invites players to go on a journey into the mystical world of the Aztec civilization. Here's an overview of features this slot has to offer: Free Spins Feature, Gamble Feature, and High Volatility.

lord_of_the_sun

Note: Bets were displayed in cryptocurrency, which the tester found confusing since she couldn't precisely determine the exact amount she was betting, as she was used to fiat currencies.

This unique aspect of cryptocurrency-centric bets may require some adjustment for players more accustomed to traditional fiat currencies.

Withdrawal

After engaging in gameplay, the tester decided to initiate a withdrawal. However, she again encountered an issue: the Cashier section did not display her progress toward meeting the 5x wagering requirement

To address this concern, she reached out to the live chat support to inquire about her progress before requesting a cashout.

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She submitted a cashout request and the immediate status displayed was “to be reviewed”. Fortunately, the withdrawal process was relatively smooth, and she received her payment within 30 minutes: $145.19 or 0.00537271 BTC.

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Conclusion

Trust Dice, a cryptocurrency-friendly online casino, definitely offers a wide range of games and enticing promotions. However, this testing experience highlighted certain challenges, including delays in deposit crediting, slow response times from live chat support, and difficulties in bonus removal. The platform's interface also made it somewhat challenging to determine precise betting amounts.

Despite these challenges, the casino successfully delivered on its promise of instant payouts, reflecting its commitment to player satisfaction. LCB sincerely hopes that this report has been valuable to players seeking an objective view of this casino. 

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