Should Fees on Deposits Be Tolerated?
Like it or not, commissions are an integral part of payment transactions, including the ones in online casinos. Some operators charge fees on deposits, some on withdrawals, or even on both transactions. On the other hand, not so small number of casinos don’t charge them at all- needless to note this one’s players’ favorite scenario.
Eager to see in which of these groups could a Tsars Casino be listed, our tester ventured into this well-equipped universe of fun-filled games and registered. Upon entering the deposit amount, the tester encountered a rather unpleasant surprise.
Before we give you step-by-step insight into our tester’s journey through this Curacao-licensed online casino and additional explanation on “unpleasant surprise”, allow us to introduce you to the milestone moments of his multi-day investigation:
- Tester of the day: Punakontti
- Registration date: March 22, 2023
- Deposit of 200€ with Skrill March 22, 2023 » 1€ fee charged
- KYC documents submitted on March 22, 2023, and approved almost immediately; an additional document requested on March 24, 2023, approved an hour later, but no confirmation that the tester’s ID was fully verified arrived
- Withdrawal of 50€ via Skrill requested on March 24, 2023
- Withdrawal approved on the same day - the tester received 44,55€ » a 1€ fee + 10% fee due to not meeting the mandatory 3x requirement on straight deposit were charged
A fee on deposit plus two fees on withdrawal?! Is that the new standard in the online casino industry or some peculiar rules Tsars Casino has? Let’s take a look at the entire test report and find out!
Tsars Casino Overview
Describing itself as a place “where limits go past the skies”, Tsars Casino is a non-US friendly online casino that offers amazing promotions, lightning-fast withdrawals, and 24/7 support.
This Curacao-licensed cooperates with a multiverse of top-class content providers such as Apparat, Booming Games, Ezugi, Gamomat, Push Gaming, Thunderkick, and many more. Paying attention to the “Promotions” section, players shall encounter a variety of interesting offers such as Weekend Reload, Wednesday Mystery Bonus, Welcome Pack, and many more.
Upon landing on the operator’s official page, the tester familiarized himself with the Terms and Conditions, after which he registered. The initial stage was quite simple, as all the tester had to do was enter his e-mail address, password, and his mobile phone number. After that, he visited the “My Account” section to add a couple of more basic info.
An email from the operator arrived as well, welcoming him to the community. He became an official member of Tsars Casino on March 22, 2023.
Following quick and simple registration, the tester proceeded to replenish his balance. He opted to deposit EUR 200 via Skrill and also ticked the “I don’t want a bonus” option.
Paying attention to the amount displayed in the cashier, you shall notice that EUR 1 fee was charged on the deposit. Though this is not what one would call a “players’ favorite”, it is in line with the operator’s Terms:
“8.1 Every deposit in Tsars is applied with a fixed commission fee of 1.00 EUR. […]”
To replenish the account, a consumer can opt for credit cards, e-wallets, vouchers, iBanking, or crypto. As for the supported currencies, both fiat and crypto are offered- EUR, RUB, USD, CAD, NOK, PLN, NZD, mBTC, and LTC. The minimum deposit amount is EUR 20.
As soon as the money landed on his casino balance, the tester paid a visit to the lobby to check out some games. His first port of call was Katmandu X by ELK Studios, followed by BGaming’s Book of Kemet.
Having played this Egypt-inspired slot, he ventured into Fire in the Hole xBomb, and Dead or Alive II where he scored a mega win of EUR 15. Following these, he launched Bonanza and ReefPop with PopWins mechanics.
A day later, on March 23, 2023, he checked out Dead Man’s Trail. Later on, he explored Tropicool and Tropicool 2. The next day, on March 24, he played Temple of Treasure Megaways and Safari Gold Megaways.
Having registered, deposited, and played some games, the tester went on to verify his identity on the same day, March 22, 2023. He once again accessed the “My Account” section, where he found the option “Confirm Identity”. The tester uploaded an image of his passport and a utility bill.
As the bill was out of date, the tester needed to provide another one, but as soon as he did so, the verification process was finalized immediately.
Just like with registration, the tester received an e-mail from Tsars Casino which also confirmed the completion of the identity verification process.
On March 23 and 24, 2023, as indicated above, the tester explored a couple more slot games.
Withdrawal and Additional ID Verification
Upon trying to initiate withdrawal on March 24, 2023, the tester received a notification that he was required to submit additional documentation to be able to make a cashout request. As far as it stated, he needed to verify the payment method he used to fund the account.
The tester submitted the needed screenshot and had it approved approximately an hour later. However, no notification arrived to confirm so.
Following this, he made a request to withdraw EUR 50 via Skrill. As soon as he typed in the desired amount in the cashier he was notified that some fees will be applied. The tester was charged a mandatory fee of EUR 1 on withdrawals plus a 10% commission for failing to meet the mandatory wagering requirement of 3x on a straight deposit.
With all the fees removed, he received a total of EUR 44,55. The transaction was processed instantly, even though a rule notes that:
“8.17 Once approved withdrawals might take up to 7 business days to reach the destination account depending on the withdrawal method chosen.”
Just like with the deposit, the mandatory fee on withdrawal is mentioned in the Terms:
“126.96.36.199. […] Minimum threshold turnover for the slot games is equal x3 from the deposited amount and x5 from the deposit for all other games.
8.3.3 Tsars may charge a 10% fee for processing all withdrawals and this information will be clearly communicated to the Customer during the withdrawal process. […]
8.3.4 Tsars reserves the right to charge a 10% fee from a customer if he/she requests many (more than two) withdrawals for small amounts per day, having a large amount on the account balance. Since the casino pays a fixed percentage fee (+%) for each processed payment, we reserve the right to take this fee from the client. “
“8.20 All withdrawals in our casino are processed with a commission fee. […]”
It is also mentioned that the operator reserves the right to apply individual withdrawal fees for specific customers and customer groups based on multiple inner factors and parameters.
On the other hand, one rule contradicts the abovementioned:
“Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.”
To withdraw funds from an account, a player can use more or less the same selection of payment options as the one listed for deposits. Bear in mind that the availability varies from one country to another.
Cashouts are provided within 24 hours after completion of ID verification. The minimum withdrawal amount is EUR 20, while ten maximums are capped as follows: EUR 5,000 per day / EUR 15,000 per week / EUR 30 000 per month / EUR 50 000 per year.
Summarizing the impressions the tester shared with our team, we can say that Tsars Casino performed well by processing the transactions rapidly, but some weak points were discovered. While it is in line with the operator’s Terms, fees on transactions (especially on deposits), is not a thing players are thrilled with.
Have you had the chance to visit Tsars Casino? If the answer is positive, feel free to share your first-hand insights with us. Gamble responsibly and make sure you never skip reading the Terms and Conditions!