Due to a recent issue involving unpaid winnings, unsubstantiated account termination and unresponsive customer support, we have decided to place Majestic Slots Casino on our warning list where it will remain until further notice.
This operator has been a subject of very poor reviews both here at LCB and elsewhere for a while, and after they have refused to pay winnings to our member Eagle7 while also offering no reasonable explanation why, we felt there were enough grounds to put a warning sign next to their name.
Here is what led to this decision:
On September 3rd, 2016, Eagle7 lodged a complaint against Majestic Slots Casino stating they refused to pay his/hers winnings for no valid reason. The player was adamant there was no breach of their Terms and Conditions - a fact which we are now able to confirm after investigating the issue. The complainant claimed the first part of their welcome offer, managed to complete all wagering requirements and ended up with nearly €10,000 worth of winnings. Prior to claiming this bonus, Eagle7 corresponded with the casino support inquiring about restricted countries or slots, bet sizes and related terms in an effort to avoid any potential problems.
Once the complainant was done with the rollover, he/she completed all Majestic Slots' verification procedures, ID scans and phone chat in a proper manner and due time, and subsequently requested a withdrawal.
This is the response he/she got from Majestic Slots:
"You have been identified playing with a system that was meant to leverage the bonuses given by the Casino, ensuring the winnings on the long run from the Casino. This system is against our terms and conditions and purely taking advantage of the bonus generosity of the Casino. Casino bonuses were meant to enhance the enjoyment of our players and indeed increase their chances of winning, which is why, in cases where players winning in normal play style, Majestic Slots Casino is one of the fasted paying Casinos when it comes to withdrawals of winnings.
This system and gaming pattern was built to abuse the Casino bonus system and we will do our best to ensure our Casino is not being attacked by this level of abuse.
We decided to block your account and refund the deposits made on the Casino. Majestic Slots Casino registered in Curacao and oblige to the license agreement of the Curacao government.
Please refrain from opening any other accounts with Casino Majestic Slots, or any deposits made or winnings will not be refunded."
No further explanation was offered and the casino failed to provide any proof of Eagle7's bonus abuse nor what exactly this system is. It is important to note here that Majestic Slots does not have any bonus betting restrictions stated at their T&C page, and no clear rules for the welcome bonus. What they do have is this:
"In the event that MAJESTIC believes a user is abusing or attempting to abuse a bonus or other promotion using different systems or strategies, or is identified as playing in a way designed solely to exploit bonus awards, or is taking advantage of any Software or system bug or failure, or is likely to benefit through any form of abuse, then MAJESTIC may, at its sole discretion, block, suspend, close the account of or withdraw any user from any bonus or promotion and revoke any associated Loyalty Points in such manner we deem fit and/or withhold the pay out of the proceeds of such abuse to the player in question."
This is a convenient predatory statement that essentially means nothing and puts the casino in the clear to refuse any payment as they see fit. Of course there is no such thing as a system capable of beating the house - Eagle7 got lucky and won a substantial amount of money, that's all there seems to have happened here. It's the luck of the draw on a game of chance, certainly it is not unheard of to have someone win from time to time. On a bonus intended to ''increase the chance of winning'' no less!
WizardOfOdds.com has it clearly explained why any betting system will fail to beat the casino games here.
We have on our part tried our best to help resolve this issue, but to no avail as the Majestic Slots management remained aloof to our inquiries. We contacted the casino a total of 13 times between September 5th and October 14th. At first they did not respond, but we pushed only to receive partial answers that they are ''on it'' and nothing else. Their attitude and manner left us with the impression of an unprofessional and careless conduct, clearly not interested to discuss the issue and certainly without any intent to pay Eagle7 a fairly earned win.
With that said, we do not recommend Majestic Slots and urge our members to deposit elsewhere.
allister1
6 years ago
Sr. Newbie
Can somebody or just anybody explain to me how and why are places like this are even allowed to do business in any way shape or form, I know its the internet and depending on what country there located and all that kinda crap but something needs to be done with casinos like this .
Please enter your comment.
Your comment is added.
NatSteph
8 years ago
Hero Member
Glad this was uncovered, and users are being informed. So disappointing
Please enter your comment.
Your comment is added.
Lily
8 years ago
Sr. Newbie
Obviously, they didn't have that amount of money on hand and were unable to pay out the player's winnings... so they came up with an excuse to refuse him.
Please enter your comment.
Your comment is added.
eberetta1
8 years ago
Hero Member
Majestic Slots giving a black eye to online casinos. Not a good thing in the current environment.
Please enter your comment.
Your comment is added.
Feelin froggy
8 years ago
Superstar Member
There's enough risk in gambling without this kind of BS. Ideally, Eagle7 would've been paid but this just goes to show how valuable your feedback really is around here! Pfft, nothing 'majestic' about these guys.
Please enter your comment.
Your comment is added.
Lipstick
8 years ago
Almighty Member
I see a new review to be written about this casino and it won't be pretty!
Please enter your comment.
Your comment is added.
blueday
8 years ago
Almighty Member
With terms like that, they can do as they please and clearly are. A well deserved and justified warning.
Please enter your comment.
Your comment is added.
desire4all
8 years ago
Jr. Member
I already expect something like that. Typically for this casino is non payment, which indicates too much unresolved complaints and off course LCB blacklist. Great job LCB. Thanks
Please enter your comment.
Your comment is added.
drtheolen
8 years ago
Moderator
ELK Studios are a company that make slots (you can check their slots in games section and try them out for free), they have this functionality that allow you to use some common "betting strategies". But regardless whether you use that feature or not, their slots always have the same return to player (or house edge) as stated...
ELK Studios are a company that make slots (you can check their slots in games section and try them out for free), they have this functionality that allow you to use some common "betting strategies". But regardless whether you use that feature or not, their slots always have the same return to player (or house edge) as stated in the paytables. As for the same odds on every spin, it basically mean that on every single spin you make, odds are always the same, as they are set by slot manufacturer. That also means for example, that if someone won a jackpot on one spin, he has the same chance of winning it on the next one as he had on the previous. No matter what betting system you use, you cannot increase or decrease you chances of winning on a slots. I strongly recommend checking the WizardOfOdds link given in the text if you like to know more about how casino games work, its very informative and educational and goes in to a lot of details.
Show morePlease enter your comment.
Your comment is added.
aymenpronet
8 years ago
Sr. Member
@detheolen: Can you explain me your last paragraph "Most players familiar with ELK slots....house always has the same edge." I want to know more about the functionality system of slots.. and what's the ELK slots ??
Please enter your comment.
Your comment is added.
nirvana
8 years ago
Super Hero
shocking and absolutely appalling! so much appreciate LCB for exposing these scam sites.
Please enter your comment.
Your comment is added.
drtheolen
8 years ago
Moderator
As I recall from that complaint, Eagle7 played only slots, games where the only interaction you have with the game is to choose number of lines and bet size and hit the spin button... This casino's accusations are insult for intelligence as far as I'm concerned and its great to see them blacklisted. Most players...
As I recall from that complaint, Eagle7 played only slots, games where the only interaction you have with the game is to choose number of lines and bet size and hit the spin button... This casino's accusations are insult for intelligence as far as I'm concerned and its great to see them blacklisted. Most players familiar with ELK slots for example know that you have a number of betting systems offered on their slots as a part of autoplay feature, simply because slot games always have absolutely same odds on every single spin regardless of how you bet or what you do, and house always has the same edge.
Show morePlease enter your comment.
Your comment is added.
MelissaN
8 years ago
Almighty Member
They deserve to be on the LCB Warning List. They had more than a month to solve this issue and they simply didn't care. Unbelievable!
Please enter your comment.
Your comment is added.
Anchi
8 years ago
Admin
It is unbelievable! It is very unprofessional and bad working practice.
Please enter your comment.
Your comment is added.
Trdza
8 years ago
Superstar Member
Another casino on warning list... Players have to be very careful these days.
Please enter your comment.
Your comment is added.
JohnnyK
8 years ago
Forum admin
Their rules are simply outrageous, if they had identified that "system" they were talking about they would have been able to provide at least some details about it instead of those empty phrases.
Please enter your comment.
Your comment is added.
2fast4u
8 years ago
Hero Member
man what a clip joint this casino is. i bet they are based in Israel or Costa Rica
Please enter your comment.
Your comment is added.
aymenpronet
8 years ago
Sr. Member
Same reasons like rival casinos for refusing to pay their customers because in reality there are no reasons !! they said "system that was meant to leverage the bonuses given by the Casino, ensuring the winnings on the long run from the Casino"..What's the system and where is the problem when I want to use bonus to ensure...
Same reasons like rival casinos for refusing to pay their customers because in reality there are no reasons !! they said "system that was meant to leverage the bonuses given by the Casino, ensuring the winnings on the long run from the Casino"..What's the system and where is the problem when I want to use bonus to ensure winnings ?? they want to use bonus to loose !! "all Majestic Slots' verification procedures, ID scans and phone chat"..That's why I want to be verified usually before any deposit. Thank you LCB for your hard help and job.
Show morePlease enter your comment.
Your comment is added.