CLOSED - Rialto Casino support

Hi Everyone!

This is Jerlyn  from Rialto Casino I will be your Casino Rep. for LCB.

if you have any questions or suggestions regarding Rialto Casino, please feel free to contact me.

Always looking forward to help!

Thanks!

Jerlyn.

Hello,jerlyn!

We are so glad to have you here with us and
many thanks in advance for the great support and help.
Welcome!!!

Hi Jerlyn,

Welcome to LCB and we are truly grateful to have you here for all our members.

blue

Hi,

I have been emailing support for couple days and i get noooooooooo response.  Is anyone there anymore??

I received an email that they had put a $5 chip in my account.  I was playing and got called away and left with casino open. 

When i got back, i was logged out, of course. 

But when i tried to log back in, i get the message that my account had been blocked and an email address to inquire at. help@rialtocasino.com 

I also emailed directly from website.

So i have just been trying to reach someone to unstick me, but i have gotten no response whatsoever to emails.

Login:  CherryRedd

Thanks

Hey BoomBoom... I could log in and give your message to live chat if you'd like. Let me know.

katt

Katt i would really appreciate that!!  Still have received no response

I will be patiently awaiting your return! 

Hi BoomBoomLaRue

Let me go ahead and find a solution for you as soon as possible.

Hi BoomBoomLaRue

Ok yo should be contacted by a CS rep any time soon, I inform about your account.

Thanks!

Alrighty, i am waiting!  Thanks so much Jerlyn  

Me too!  I am waiting ummmmmmm patiently lol

And thanks for your help too Katt

Well, i am still waiting for response.  But i do appreciate YOUR swift response Jerlyn

No response as of yet

Sorry to hear that BoomBoom

Let me go ahead and follow up with this.

Thanks

Thanks jerlyn!  Apparently it was a glitch in the system and i am now unblocked

great news, I am sorry for the inconvenience

I have problem with downloading software from their site, have anybody the same problem?

Hi Ondrus

you should be able to download the casino, I just did and worked fine. Please let me know if you still have problems.

Thanks

No, since yesterday its ok.

i have 5 free from my email thanks

hi jerlyn...Is it true that Rialto has banned players from indonesia recently?
i used to have my casino account and deposited before, now i cant even connect or redownload the software.
However i still get promotions from rialto casino..

Hi anfransen

Indonesia is ok, might have been due to technical problems at the moment. Please try and log in it should work fine,

Thanks!
Jer

hi jerlyn...
I go to rialto official website and try to download.
but i got this message: Problem Loading The Page.
Well i am not sure why..
can u check it for me?
My email there is anfransen_chua@hotmail.com
thx

Interesting I just tried and work fine, have you try a different browser?

well i dont know too..i heard some players have problems with it too..
I used internet explorer and firefox..
but both give me no result and end up on the same page..
hope u can help me solve this....

Ok I will check on this and let you know

thx...highly appreciated

im from Latvia and 2 months cant download top game software, same error, cant connect.trying from different browsers and from different computers.
Top games dont accept players from Latvia anymore?

Will look into this for sure

how's it jerlyn...i am still waiiting for your help to solve this probs...

Hi

Well we have been testing from different IP's to find out whats happening, although so far all downloads have worked fine for us.

have just trying agail in internet explorer and chrome: error 324 (net::ERR_EMPTY_RESPONSE):

Hi Jerlyn,

I can confirm download is not working from Serbia.

Zuga

Download working ok from UK.

blue

Thank you for all updates
I will update you as soon as possible

im from Russia and 3 months cant download top game software, same error, cant connect.trying from different browsers and from different computers.
Top games dont accept players from Russia anymore?

Well so many players are having probs with downloading and CONNECTING to the software (when i had the software installed, before i uninstalled)
Hope you can help us solve this

There must be a restriction for those countries now for top game as we did not have any problems in the past.

well at least they should notice us by mail or something :x

I know, you are right, I am trying to find out what happened as I said we did not have any problems with this countries before for downloading or playing at the casino.

HI

I have been in conversation with TG making sure there are no restrictions and that the downloading be available they have confirmed it should be working fine,

Would you please let me know if you have any issues downloading now?

Thanks I appreciate the input.

Jer

Hi jerlyn,

everything is fine with downloading any TopGame casino

Well so many players are having probs with downloading and CONNECTING to the software (when i had the software installed, before i uninstalled)
Hope you can help us solve this

Excellent news, hope it works for all of you please let me know

still have this error:


This webpage is not available
The connection to download.rialtocasino.com was interrupted.
Here are some suggestions:
Reload this webpage later.
Check your Internet connection. Restart any router, modem, or other network devices you may be using.
Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the wrench menu > Options > Under the Hood > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

Try and delete all cookies relating to Rialto Casino.  Sometimes this can stop a download.  Just another thought.

blue

Luckyynn, i have disabled my AVG n stuffs n firewall is off but still i cant download..not on firefox or IE.
Using firefox i have cleared everything from cookies, history, etc...but it is still the same...
wondering what happens...

anfransen is this happening only for Rialto casino or other top game casinos for you as well?

all
diamond vip, rialto, royal prive, and others
still figuring out what to do..:)

Have you tried searching your computer for anything "rialto" related?  There may be something that has downloaded or part downloaded that might be preventing it.  I'm running out of ideas for you anfransen.

blue

yeah thx for the help blue...i also ran out of idea
i searched the whole disks on my laptop and nothing found with name "rialto"
maybe i just cant play there?