Hi LCB'ers,
Our tester paid a visit to an online casino was on the LCB warning list for almost ten years - BetUS Casino. The operator was placed on probation in October 2020, and finally removed from probation in March 2021. Here are the highlights:
In this video, we bring you lots of insightful details of our tester’s experience with a US-friendly BetUS Casino licensed by Curacao. Packed with a fine assortment of slots, table games, video poker, live dealer games, a sportsbook, and a racebook, this operator offers content for all profiles of players.
This brand has been placed on the LCB warning list for almost a decade, for unethical business practices and some other misdeeds. Wanting to give the operator a chance to clean up its reputation, our team placed this online casino on probation. After 6 months and no complaints in the meantime, BetUS casino was removed from probation in March 2021.
To check whether anything has changed, our tester created the account, deposited in Bitcoin, verified identity, and played some games. Following a rewarding gaming session, he requested a withdrawal of $400 in BTC.
Did the tester experience any issues with the BetUS casino? Was removing this brand from probation a smart decision? Stay tuned for the full BetUS Casino video report and find out!
- Tester of the day: Juggaloroscoe
- Registration date: February 21, 2022
- Deposit made on February 21, 2022, USD 200/ 0.00522976 BTC
- KYC documents submitted and approved on February 21, 2022
- Withdrawal requested on February 26, 2022, USD 400 in Bitcoin
- Withdrawal received on February 26, 2022, USD 399.66/ 0.01020869 BTC
Registration
On February 21, 2022, the tester registered at BetUS casino. Having entered a couple of basic information, he was welcomed to the community. A notification with his account number arrived as well. While filling in the registration form, the tester opted not to enter a bonus code.
Taking a look at the operator’s Terms, players shall encounter unclear information regarding the country restrictions. One of the paragraphs notes that US players are not permitted, while the other indicates that welcome packages are only available to certain states within the US.
Yet again, our tester, the US resident, didn’t experience any issues or restrictions while registering.
Deposit
The very same day, the tester deposited USD 200/ 0.00522976 BTC. As the bonus code was automatically displayed again, he removed it and proceeded. He was presented another window that required him to decline the bonus, and he did it once again just to make sure none remains attached to his deposit.
Following this, the tester checked Coinbase to confirm that the transaction was properly authorized. As it stated, the process usually requires about 30 minutes.
The tester returned to the casino main page and saw two unread notifications. One of them was the welcome e-mail, the other was a confirmation of his request. His deposit was visible shortly after.
Bitcoin, Bitcoin Cash, Litecoin, Ethereum, MasterCard credit, MoneyGram, Skrill, VISA, American Express, Bank Wire Transfer, or deposit via telephone are the available deposit options. The minimum amount to fund the account is $50. After the first deposit, a processing fee is applied to all card deposits.
Gameplay
After a successful deposit, the tester went on to explore the operator’s lobby. He opened the gaming session with Gold Tiger Ascent and then played Book of Darkness during which he triggered a couple of wins and activated versatile features.
His next choice was Alkemor's Tower, after which he launched Demon's Train, Fruit Zen, Primal Hunt, Tiger's Claw, as well as Totems of Fortune. Furthermore, he returned to Alkemor’s Tower and then had some spins on Bottled Wishes.
Later on, he played Bounty Hunters which brought him a solid win of $ 77.50. His next choice was El Mariachi, followed by 12 Animals.
A day later, on February 22, 2022, the tester explored Buffalo Bounty and Lucky Bull's Eye. On February 24, 2022, he ventured into Gold Tiger Ascent again, managing to trigger several wins. The next day, on February 25, 2022, he played Buffalo Bounty and triggered a super mega win of $50.
KYC Procedure
On February 21, 2022, after playing the second game, he briefly noticed that his contact information was incomplete. As it turned out, the address was missing, so he added it to avoid issues with withdrawal.
In addition to this, he submitted the front and back of his driver's license as proof of identity, a utility bill as proof of address, and a picture of himself holding the ID. Having played some games, he spotted a notification that informed him that the casino received documents for ID verification, noting that the verification process takes approximately two hours to be completed. The tester’s documents were approved in the said timeframe.
Withdrawal
On February 26, 2022, the tester requested to withdraw USD 400, also via Bitcoin. Before actually typing in the desired amount, he had to confirm that account information was correct, by pressing the "Yes, Proceed" button.
After he did so, the tester entered the amount. The cashier notified him that credit card deposits after cryptocurrency payouts are subject to a 5% fee. However, in case a player decides to fund the account using crypto assets, no fees are imposed.
The tester entered his Bitcoin address along with a verification code which was sent to his e-mail. A notification popped up, informing him that the request was successfully submitted.
The request was processed on the same day, February 26, 2022, and the tester received a slightly smaller amount than the one he requested. The confirmation message from Coinbase displayed USD 399.66/ 0.01020869 BTC.
Available cashout options include Bank Transfer, Bitcoin, Bitcoin Cash, Litecoin, MoneyGram, check/cheque, and withdrawal via telephone. The daily cashout limit is $3,000.
The minimum withdrawal is $50. Some withdrawal methods are subject to payout fees which vary depending on the desired payout method. Processing time depends on the selected method. For cryptocurrencies, it ranges from 24 to 48 hours, while for wire transfer it takes between 3 and 5 working days. A check requires between 7 and 10 working days to be processed.
Conclusion
Based on the insightful report he shared with the LCB team gathered in "From the Players, for the Players" project, the tester experienced no issues with BetUS casino. The only field which requires updates is the Terms and Conditions, so to avoid any confusion regarding the countries which are permitted to register and claim bonuses.
Stay tuned for more insightful video reports and gamble responsibly!
Full report here: https://lcb.org/news/betus-casino-test-report-jumping-through-hoops-to-withdraw-400-in-btc
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