Reviewing Deposit/Cash-Out process at Casino Lab

Hi LCB'ers, 

Even though our tester Dirkemans had a stress-free experienece playing at Casino Lab, we must say that there were a few hiccups along the way. Dirkemans waited 5 days to be veriefied. From there, it was pretty smooth sailing, including his cashout. 

• Tester of the Day: Dirkemans
• The signup procedure was completed on March 18th
• After uploading the KYC verification documents on the same day, the tester was unable to deposit...After contacting the support about it, the wait continued for the next 5 days
• On March 23rd, the tester contacted the support again asking what the hold up was. The support agent escalated the matter and apologized, saying that the casino will contact the tester soon
• On the same day, tester’s account and identity were verified successfully
• On March 23rd, the tester deposited €170 via Neteller account, without any fee
• On March 24th, LCB tester requested a cashout of €50
• On March 25th, the cashout was confirmed and tester received €48.10 (after a €1.90 fee was deducted from the requested amount of €50)

Read the full report here: https://lcb.org/news/from-the-players-for-the-players-full-report-of-casino-lab-test

I like it that a verification is required before you can make a deposit. Five days for the verification is quite long, though. Thank you for the report.

Hope Casino Lab will improve the verification process. Other than that, everything else seems fine.

Hi LCB-ers, video report added to the original post at the top.

Luckynn