Hi LCB'ers,
To evaluate how ComeOn Casino manages deposits and withdrawals through Trustly, we assigned a tester, already registered at the site, to investigate further. He had to fund the account, play a few games, and attempt a withdrawal.
- Tester of the day: punakontti
- Registration: an existing member of the casino
- Deposit of EUR 200 via Trustly made on September 1, 2024
- KYC was not required on this occasion
- Withdrawal of EUR 50 via Trustly requested on September 3, 2024
- The tester received EUR 50 via Trustly on September 3, 2024
Promising players that they will be spoilt for choice, non-US friendly ComeOn Casino has been part of the iGaming sector for quite some time, ranked as a top choice on the global market. Wanting to take a closer look at its offering and evaluate its efficiency in handling Trustly deposits and withdrawals, our team delegated a tester, and this is what he shared with us!
Registration
Having already registered with ComeOn Casino before the tester could skip this stage of the investigation. When signing up, players can choose between traditional registration and “Play as Guest”. The latter works as Pay N Play, meaning instant deposit without registration.
Deposit
As soon as he logged into his profile the tester made EUR 200 via Trustly. Having entered the code he received on his mobile phone, he finalized the transaction. A confirmation mail from the casino arrived as well.
Deposit options include cards, e-wallets, and cryptocurrencies. The minimum amount to fund the account is EUR 9. Once selected during registration, currency cannot be changed later. (Terms 2.23)
If crypto is the preferred choice for deposit, mind the following: any pending deposits which do not match with a player’s verified wallet address will be reversed back to the originating wallet address. (Terms 2.26)
Gameplay
NetEnt’s Secrets of Atlantis was the opening title for his gaming session, followed by Dead or Alive II which brought him a win of 1,192 coins (EUR 59.60).
Other games he checked out on that day include Bonanza, Mega Fortune, Hyper Viking Mega Moolah, Volatile Egypt Dream Drop, 9 Blazing Diamonds WowPot!, and Fizzy Pennyslot.
A day later he explored Jungle Book, Creature from the Black Lagoon, Legacy of Gods Megaways, Who Wants to Be a Millionaire, Book of Mega Moolah, and Treasures of Fire.
The next day, on September 3, 2024, he tried luck with Big Bad Wolf Megaways, Extra Chilli Megaways, Mystery Reels Megaways, and Blood Suckers Megaways.
Players should know that the minimum bet limit for games is EUR 0.40, whereas the maximum profit per customer in one day for bets placed on this website is EUR 100,000. The maximum payout for any single win on any slot game featured in the casino is limited to EUR 400,000. (Terms 11.17, 11.18, 11.3)
Withdrawal
After exploring a multiverse of exciting online slots the tester made a cashout request of EUR 50 via Trustly on September 3, 2024. According to the notification that appeared, the transaction should be processed within 24 hours, with funds expected to arrive between one to six working days.
The timeframe was slightly different in the e-mail that he received, stating that e-wallets are processed instantly, whereas cards require between 2 to 7 working days. He received the funds on the same day, though.
Withdrawal methods are more or less similar to those that can be used for depositing. A deposit needs to be wagered at least once before a withdrawal can be finalized. The minimum withdrawal amount is EUR 20. No fee is charged on the first two withdrawals per 30-day cycle. (Terms 2.10)
Withdrawal requests are usually processed within 24 hours. In case the requested sum equals or exceeds EUR 500,000, longer processing times can be expected. (Terms 2.17)
Our tester wasn’t asked to submit documents for ID verification, but a player can be required to do so in case cumulative deposits amount to EUR 2,000. In some cases, notarized documents may be required. (Terms 2.18)
Conclusion
Now this is a great example of how a casino should treat its players. ComeOn Casino performed well in every segment of the investigation, confirming its reputation of a trustworthy brand.
Stay tuned for more video reviews coming this way and remember- gamble responsibly!
Full report: https://lcb.org/news/multi-licensed-comeon-casino-tested-same-day-cashout-of-eur-50-via-trustly
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