Reviewing Deposit/Cash-Out process at MasterPlay Casino

HI LCB'ers, 

Trying out different payment methods, we decided to see how efficient MasterPlay Casino is in handling Bitcoin deposits and withdrawals. Our tester followed the standard procedure:

• Tester of the day: RedApple
• Registration date: October 21, 2024.
• Deposit of USD 200/ 0.00292200 BTC via Coinbase made on October 21, 2024; the tester received EUR 176.66
• Withdrawal of USD 50 via Coinbase requested on October 21, 2024.
• The tester received USD 53.85 on October 24, 2024.

When a casino presents itself as a place with impeccable payment ethics, and lightning-fast withdrawal and deposit options, it’s hard to resist not to take a closer look at it. On the other hand, knowing that MasterPlay Casino operates without a license, one shouldn’t get their hopes up!

Let’s see what our tester experiences when visiting this non-US-friendly platform!

Registration

Similar to how the process is conducted in numerous other online casinos MasterPlay Casino's sign-up process sees players supplying some basic information about themselves and verifying their e-mail addresses. After this, the tester decided to add more information on his profile page, before proceeding to the next stage.

Keep in mind that the use of unfair betting strategies may lead to account closure.

An account may be blocked without prior notice or a reason provided.

Deposit

As soon as he officially registered the tester went on to add funds to his account. He deposited EUR 200 in Bitcoin. Although EUR was his currency of choice, the amount in the cashier was shown in USD.

A couple of minutes later, his casino balance was visible, showing the sum of EUR 176.66, which was significantly lower than the amount he initially selected. 
When making a deposit, a player can either type in the desired amount of money or choose some of the predetermined sums such as 50, 100, 200, or 500.

Available deposit methods include cards such as VISA and MasterCard, as well as multiple cryptocurrencies, among which Bitcoin, Litecoin, Tether, and so on. The minimum deposit for cards is EUR 20, whereas the maximum is EUR 5,000.

An important detail to mention is that players can opt out of bonuses before finalizing the deposit.

Gameplay

Having replenished the account the tester went on to play some games, such as Asgard Legends, Book of Dragon Hold & Win, Bull’s Club, Venice Festival, Roman Rule, X-Demon, Unlimited Treasures Bonus Buy, and Treasure-Snipes: Christmas Bonus Buy, where he triggered multiple wins.

Withdrawal

After exploring a variety of slot games the tester decided to make a withdrawal request of EUR 50 in BTC. Three days went by, and his transaction was still pending. For that reason, the tester reached out to the customer support department to inquire about the delay.

The agent noted that Bitcoin withdrawal usually takes between 3-5 days, whereas terms note that cryptocurrencies are processed within 3 business days, and bank transfers within 5 business days.

The agent promised to forward the tester’s request immediately. Shortly after, he was notified that the request was processed and he received USD 53.85.

Withdrawal options include Bank Transfer and Digital Coins such as BTC, ETH, USDT, and USDC. The minimum withdrawal amount is EUR 20. The maximum limit ranges from 5,000- 40,000 and higher per 30 days, that is from 2,000-10,000 and higher per 7 days, depending on the player’s loyalty level.

When a player’s total deposits are equal to or less than USD/EUR 250, they can withdraw up to 10X of the deposit currently in play. If a deposit is not wagered at least once, the operator shall deduct a fee of up to 20% from the withdrawal amount requested.

As for the KYC, the process wasn’t required on this occasion, but in some circumstances, the casino may ask a player to go through it. Sometimes a phone call can be requested as a part of the process as well.

Conclusion

They say that everything comes to him who waits, which is true, because the tester did receive money, but lemme ask you something: 
Was it necessary to wait so long for a Bitcoin withdrawal?? Of EUR 50??

On the other hand, should one be surprised at all, if we know that this casino is unlicensed?

Keep a close eye on our channel as more video reviews will be added soon!

Full report: https://lcb.org/news/testing-unlicensed-masterplay-casino-confusion-with-currencies-3-days-for-processing-of-eur-50-in-btc

Hi LCB-ers, video report added to the original post.