Reviewing Deposit/Cash-Out process at Red Dog Casino

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Last post made 7 months ago by Lynsey
Markotik
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Poll - Would you play at Red Dog Casino?

  • Yes
    28.57% (2)
  • No
    14.29% (1)
  • Already have an account
    57.14% (4)
  • Other
    0.00% (0)
Total Members Voted: 7
  • Hi lcb'ers, 

    On this occasion our tester explored Red Dog Casino, a member of the Top One Partners affiliate group. Let's see how this casino performed during this test - here are the highlights:

    • Tester of the day: Bubbles12
    • Registration date: March 17, 2022
    • Deposit made on March 17, 2022, USD 300/ 0.00796450 BTC 
    • Documents for verification submitted on March 21, March 30, and April 6, 2022; approved on April 13, 2022
    • Withdrawal requested on April 18, 2022, $150 / 0.0039 BTC 
    • Withdrawal received on April 21, 2022, $144.79 / 0.0035194 BTC

     

     

    In this video report, we bring you our tester’s first-hand experience with Red Dog casino. The brand ended up on the LCB warning list due to slow payments, low cashout limits, and slow response from customer support.

    To check how things stand with Red Dog casino, our tester created the account, deposited in Bitcoin, and played some games. After multi-day ID verification procedure, she requested a withdrawal of USD 150, via the same payment method.

    What went wrong during the KYC procedure? Stay tuned for the full Red Dog casino video report and find out!

    Registration

    On March 17, 2022, our tester joined Red Dog Casino. After filling in a simple form and verifying her e-mail address, she officially became a member and was now able to deposit.

    Deposit

    Having finished the registration process, the tester headed to the cashier to fund the account. She deposited $300/ 0.00796450 BTC. After a couple of minutes, the amount of $299.99 was visible on her casino balance.

    To fund the account, players can use a variety of methods, such as cards, e-wallets, and cryptocurrencies. The minimum amount to deposit is $30 if a player opts for any of the cards, while for Bitcoin, Litecoin, Ethereum, and Flexepin is a bit lower, and set at $20. For Tether, the minimum amount is $40, while those opting for Neosurf can deposit as low as $10. Processing time is either instant or up to 15 minutes.

    Gameplay

    As soon as the money became visible on her casino account, the tester went on to play some games. Her first choice was Halloween Treasures, followed by Lucha Libre 2, and Trigger Happy, which brought her a win of $36.36 during the free spins feature.

    Following this, she played Paddy’s Lucky Forest, Witch’s Brew, Panda Magic, and Asgard Deluxe. Later on, she checked out Twister Wilds, Princess Warrior, and Bubble Bubble 3, where she scored $34.12 during bonus spins. She also tried 5 Wishes and Cash Bandits 3.

    A day later, on March 18, 2022, she started her gaming session with Epic Holiday Party and then explored Plentiful Treasure and Enchanted Garden II. The next games she played were Texan Tycoon and Coyote Cash.

    Having finished Coyote Cash, she relaunched Texan Tycoon but quickly switched to T-Rex II, where she collected $38.72 during the free spins feature.
    Finally, she played Triple Twister, returned to T-Rex, and explored T-Rex II once again.

    KYC and Customer Support

    Our tester wanted to request withdrawal immediately after finishing her gaming session, but she couldn’t do so, as her account needed to be verified.

    She accessed the “Account Validation” page and completed the fields. According to the instructions, a customer is supposed to fill in the form online, download it as a PDF, sign it, and then send it to the relevant department via e-mail.

    However, the page displayed instructions for Credit Card Validation and Banking Validation. As no directions were provided for Bitcoin, her method of choice, she turned to live chat.

    The live chat agent who responded noted that a verification phone call is required before proceeding, so the tester provided her number in the chat. 
    After this, she sent a personal ID front and back, a selfie with a personal ID, and a utility bill via the provided e-mail address. A response arrived on March 21, 2022, asking her to send banking validation for the Bitcoin wallet.

    The tester responded the next day, on March 22, 2022, noting that the chat agent she communicated with confirmed that the docs she submitted via e-mail were the only ones required.

    A day later, on March 23, 2022, the casino replied, noting that the Banking Validation form is mandatory, even for Bitcoin withdrawals.

    On March 30, the tester sent the filled and signed validation form. As the online form wasn’t working properly, she printed it and manually filled it in.
    The response came in the following day, March 31, 2022, requiring her to send the form with information typed out, not written by hand.

    A day later, on April 1, 2022, the tester responded that she submitted the manually completed form as the online wasn’t responsive.

    Three days later, on April 4, 2022, another e-mail from the casino arrived, pointing out that handwritten documents are not considered official documents, with the signature being the only exception.

    On April 6, 2022, the tester sent the document once more. She filled it in as requested and signed it using DocuSign, the e-signature service recommended by customer support.

    A day later, on April 7, 2022, another email from the casino arrived, letting the tester know that her account validation was almost complete. As noted, she needed to confirm the Bitcoin address. She did so on the same day.

    Withdrawal

    On April 11, 2022, the tester tried to make a withdrawal request but wasn’t able to do so, as her account was still unverified. She sent an e-mail to the support department to check what was going on. Two days later, on April 13, 2022, a response arrived, letting the tester know that her account was fully validated.

    She made a request on April 18, 2022, wanting to withdraw $150/ 0.0039 BTC. Three days later, on April 21, 2022, she received $144.79 / BTC 0.0035194.

    On the very same day, she received an email from the casino, letting her know that her request to withdraw USD 250 was approved. However, a couple of minutes later, one more e-mail arrived, clarifying that the previous e-mail was wrongfully addressed.

    Regarding the available cashout methods, the selection includes credit cards, bank wire, and Bitcoin. Processing time varies from one to five business days. The minimum amount to withdraw for all methods is $150, while the max is limited to $2,500. No fees are imposed.

    Before the first payout is confirmed, a player should place at least one deposit. The initial deposit value should be wagered at least once. A player can have only one pending cashout at a time.

    Conclusion

    Red Dog Casino’s verification procedure is confusing, complex and lengthy, which is opposite of how an average Bitcoin transaction should look like. 
    Although the support team did assist our tester with the entire procedure, still it would be more efficient and less troublesome to have the procedure simplified.

    Worth adding is that in autumn 2020, one of our testers investigated El Royale casino, a sister brand to Red Dog casino, experiencing multiple issues with withdrawal.Feel free to see our video report for more details.

    We hope this video report brought you some valuable insights into Red Dog Casino and its services. Always read the Terms and Conditions, and gamble responsibly!

    Full report: https://lcb.org/news/red-dog-casino-test-report-withdrawal-of-usd-150-from-an-online-casino-on-warning-list

  • Video report added to the original post! wink
  • Red Dog Casino is THE WORST. If you win a good amount (like I did $5000) and you put in a withdrawal request for $3500 like I did, they ration your winnings out to you. They only gave me $500 from my $3500 request. I kept making withdrawal requests after the previous one was completed, and it was a nightmare. It would only give me a portion of my winnings and then return the rest to my account hoping that I'd spend it all. The customer service is a joke, and the payout times they say is three business days which usually ends up being like seven days. WORST CASINO EVER!! 

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