Reviewing Deposit/Cash-Out process at Sun Palace Casino

Hi LCB'ers, 

In our latest test, our member paid a visit to a crypto-friendly, Sun Palace Casino. Here are the highlights of each step of this thorough investigation:

• Tester of the day: perobet
• Registration: an existing member of Sun Palace Casino
• KYC documents submitted via e-mail on November 10, 2023, verified on the same day
• A deposit of USD 200 in BTC made on November 23, 2023
• Withdrawal of USD 150 in BTC requested on November 23, 2023
• Withdrawal received on December 15, 2023, USD 147.45 in BTC

How does waiting three weeks to cash out USD 150 in Bitcoin sound to you? Far away from something that could be described as “sunny”, isn't it?

That’s precisely what happened to our tester at US-friendly Sun Palace Casino, despite quick verification and smooth deposit. 
What caused such an outrageous delay in processing? Stay tuned for the full video report on Sun Palace Casino and discover!

REGISTRATION

As an existing member of Sun Palace Casino our tester didn’t have to go through the registration process this time. 
To join this platform, players need to complete a simple form, which takes a couple of minutes. Worth noting is that accounts with no activity for 180 days will be closed and the balance confiscated.

KYC

Having validated his mail address the tester went on to verify his identity. As advised by the live chat agent, he provided a clear copy of a picture ID and utility bill via e-mail. Documents were approved on the very same day.

DEPOSIT

On November 23, 2023 the tester made a deposit of USD 200 in BTC via Crypto Pay. An e-mail arrived a couple of minutes later, confirming that the transaction was completed successfully.

The minimum deposit amount varies from the method selected, ranging from $5 to $25. Available deposit options include VISA, Discover, American Express, Bitcoin, Litecoin, Tether, and Interac e-Transfer.

Worth noting is that USD is the only currency supported for deposits. If a player funds the account in other currencies, the sum will be converted to USD at the current bank exchange rate.

GAMEPLAY

With the deposit successfully placed on the account the tester was now able to get down to playing games. He explored Achilles and Cash Bandits 3.

WITHDRAWAL & CUSTOMER SUPPORT

Having played these RTG games the tester made a request to cash out USD 150 in BTC. This was the minimum amount, based on what the support agent advised. Shortly after, an e-mail arrived to confirm that his request was received. Three days later, no funds arrived, so he contacted the support department, which forwarded him to the financial sector. Unfortunately, everything he got was generic responses.

An additional three days went by, but his request was still unprocessed. Once again, he reached out to the support department, and advised to reach out to the financial department. He sent an e-mail to inquire as well.

On December 8, 2023, he reached out live chat department once again. This time the team informed him that his request passed the evaluation and verification, and was expected to be paid out when the next batch was confirmed.

Six days later the tester once again reached out to the support department, reminding them that he had been waiting for 20 days. On the very same day, an e-mail arrived informing him that the withdrawal was processed and authorized.

The tester finally received his money on December 15, 2023. He received a total of USD 147.45/ 0.0035055 BTC. He was asked to confirm the transaction via mail, and he did so.

Available withdrawal methods include check via regular mail, check via courier, direct deposit, and cryptocurrencies, namely Bitcoin and Tether. Minimum amounts range from USD 150- USD 400, while the maximum amount per transaction is between USD 399.99 to USD 5,000.00. Higher loyalty statuses have increased limits for cashouts.

Withdrawal requests are usually received within 48 hours, with an additional 5 to 7 working days to be evaluated. All payouts above $2,000.00 are paid in increments.

CONCLUSION

Waiting three weeks for a relatively small amount of money, and receiving generic responses from the support department are things no player should tolerate. Until these crucial things improve, players are advised to open their eyes widely when visiting this place.

Stay tuned for more genuine test reports and gamble responsibly!

Full report - https://lcb.org/news/sun-palace-casino-tested-3-weeks-to-cash-out-usd-150-in-btc

Yeah Mr Markotik I have played in this casino but didn't win anything so I have no experience about withdrawal from this casino. But from your post I will take care in future.

Verry generic I agree. It's basic and hard to get a response from customer service same day. I'd pass on this. 

Cool but a little hard to figure out first !
Once done it’s great …. 
I agree it is very atmospheric game! Good thing they 

I'm sure it's just my personal preference but after the sign up there's really no second chance to get a feel for it , then with the long time to verify I just find myself elsewhere 

three months of waiting for less than $150 🤔🙄?? and on top of that, it's not even a win, it's literally deposit money. luck, so this casino is currently banned in my country. can we expect the same from other RTG sister-casinos? 

Hi Dejan Stamenkovic,

It’s essential to review terms and conditions, payout speeds, and player feedback for each casino, even if they are under the same network, as these factors can vary. 

While one casino's practices don’t always represent all its sister sites, they might share similar policies due to centralized operational standards.

To avoid surprises, check recent reviews and ratings, and prioritize casinos with transparent payout terms and positive user experiences.

I am already surprised when tried to withdrawing from one's of Sun Palace sisters casinos. They inform me to players outside US&Canada and several others countries must wagered double amount.