So I was on with support for over an hour at Slotastic to find out how to participate in the St Patty's day coin drop.
They have never heard of the promo and aren't even aware it is in their system!
I told them how it is being promoted here at LCB. I saved the chat session to share here.
faceMe
How do I participate in the St Pattys day coin drop please?
account_boxLive Support
Thank you for contacting Slotastic Casino. We will be with you as soon as possible Have you checked out the FAQ section on our website? Perhaps you can find your answers here without waiting! https://help.slotastic.com/
account_boxAlex
Welcome to casino support! I'm your friendly chat agent Alex and I'll be assisting you with your account.
faceMe
Hello Alex
account_boxAlex
How are you doing?
faceMe
I am well, thanks. Yourself?
account_boxAlex
I am awesome.
faceMe
Glad to hear.
Will I be able to participate?
account_boxAlex
Jennifer, is this a tournament you're referring to?
faceMe
No the St' Paddy's day coin drop
Its advertised on your homepage.
Also on the forum of LCB
account_boxAlex
Checking on this now
faceMe
thank you
account_boxAlex
Thanks for waiting.
I have checked our system and our website. I am not locating such promotion.
faceMe
Can I send a screenshot to support?
LCB is also advertising the promo, so I think you should get this sorted out. A lot of people are going to be asking about it.
I just took a screenshot of your homepage.
account_boxAlex
Are you able to send the screenshot here?
faceMe
No it won't let me there is no option to do so
Yes there was. Sorry I didn't see it
account_boxAlex
Thanks for that information. Strange, I am on the website now. Not see this page.
Are you playing from the downloaded version?
faceMe
No the website version on my broswer
browser*
account_boxAlex
Please allow me a moment.
faceMe
No problem, thanks
account_boxAlex
I am still looking into your query. Thank you for your patience.
faceMe
No problem at all
account_boxAlex
We are asking for your continued patience. Your query is taking longer than expected.
faceMe
No problem
account_boxAlex
This doesn't look like our website. Is this the link you are using? Https://www.slotastic.com/
faceMeYes, but when you login you get a completely different homepage
Once you login, it looks exactly like I showed you.
https://lobby.slotastic.com:2072/lobby.aspx?skinid=1
In your lobby the promo is there. As I also stated, the promo is being broadcasted all over LCB. That's how I found out about it.
account_boxAlex
Here's what I did, I have email our promotions tram regarding the promotion. Once we get an update. I will be sure to update you via email
faceMe thank you
I have included the screenshots of the Promo on their page!
Just thought I would make you aware of this situation.
Blessings,
Enygma~
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