10bet Casino, Betrally Support and Complaints Thread

Hi Everyone,

My name’s Dominic – Casino Manager at 10Bet – one of the world’s most popular sites for slots and live casino classics.

We’re constantly releasing new games, features and promotions, so if you have any questions at all about how to get the very best out of your 10Bet experience, please don’t hesitate to get in touch with me.

In the meantime, make sure you check out all the hot new titles, free spins giveaways, cool cashback offers and reload bonuses we’ve lined up for you.

Enjoy!

All the best,

Dom 

Updated 6th June 2018 - Betrally added to LCB

Hi Dom,

Welcome on board! 

Welcome to our forum, Dom. Hope you'll have a great time with us. 

Welcome to the best casino forum Dom! 

Welcome in LCB - one of the world’s most popular sites (probably the best) with bonuses and gambling analyses

Hello, ive some problems with my withdrawal, since 04.12 i got only promises and nothing more..with my documents everything is alright, im verified, more looks like they wont pay! Can You please check it ? user sanchya! thanks! :)

Hello sanchya,

We've notified the casino about your withdrawal problems. We're waiting for them to reply. Keep you posted.

Is there any news? I still got the same answer every day! 

Hello sanchya,

The casino rep has just advised us that they are looking into it and they'll be sending your an e-mail. Please let us know what happened once you receive it.

Tyvm!

I got the same answer since Wednesday.. Actually i don't believe that they will pay! Because i dont see reason for delay! 

yep, they finally paid to me, but i think its too long for reputable casino! Thanks for help Sydney :)

That's great to hear! Thanks for letting us know sanchya! 

Description: I am reporting 10bet for an unjustified account closure and the seizure of 9,200 CNY. My account (**) was blocked immediately after a withdrawal request, following deposits of over 800 USDT (767 USDT confirmed via blockchain) on Feb 7-8. +2 Key Evidence: 1. Refusal of KYC: Despite my proactive offers to provide my ID (Chen Jiawei), 10bet skipped all verification procedures and issued a "final decision". 2. Recreational Behavior: I am a recreational player. On Feb 8, I lost over 1,000 CNY playing slots (Mummy's Princess by Winfast). A professional bettor would not engage in such high-volatility gameplay. 3. Prior Trust: I have successfully withdrawn 2,020 USDT in the past, proving my account was previously audited and approved. +2 I have already filed complaints with MGA. I request LCB to mediate this dispute as the operator is withholding my funds without providing any concrete evidence of a breach.

Disputed amount: 9200$

Casino: 10bet Casino

Case #: 3988

Hi 单晓亮,

Thank you for taking the time to share your experience with the LCB members, and we’re sorry to hear about your negative experience.

We will contact the casino regarding this matter. In the meantime, it would be very helpful if you could provide as much supporting evidence as possible via private message, such as screenshots of your live chat conversations or any emails you received from the casino concerning your KYC process and the account closure.

Additionally, could you please confirm whether you used any bonuses, or if the winnings in question were generated solely from your deposited funds?

Keep you posted here on this thread.

Hi 单晓亮,

We are still waiting for the player to provide the supporting information regarding their case. Once we receive and review all the details, we will proceed with further assistance.

Hi 单晓亮,

Thank you for sending us all the evidence. We have forwarded your case to the casino rep, but unfortunately, the email address we used to contact them no longer exists.

We will try to get in touch with them via the support email we have and will update you as soon as we receive any response.

Hi 单晓亮,

We’ve sent a reminder to the casino as we haven’t heard back from them yet. Has there been any progress on your end in the meantime?

Thank you for your patience.

Hi 单晓亮,

We have received a response from the casino stating that they are unable to locate your account under the email address you provided.

Could you please confirm the correct email address used for registration, as well as the exact link to the casino where you played via private message?

Hi 单晓亮,

Since we haven't heard back from you, we will consider your case #3988 CLOSED due to the submitter's inactivity. 

However, if you still need our assistance, please send us the correct email address used for registration, as well as the exact link to the casino where you played via private message.

Hi, I'm new here. I came here to read reviews so I can trust them. Thanks for sharing your opinion about this casino. I'll keep that in mind when I play games there.

I've played here a few times and even won a little. I was very impressed. I will continue to play online casino games here. I also love the site because it's simple and easy to use.